* Ryanair * Ryanair * Ryanair *

Fighting Irish · 29-11-2014 7:16pm

joeysoap wrote: »

Think Aer Lingus are bit more pro-active, certainly were a few years ago when we were delayed in Barcelona (due to a technical fault) Aer Lingus gave every passenger €20 in vouchers for airport food and drink.

I'd prefer to be delayed 3 hours and pay 100e for flights than be delayed 3 hours, pay 200e for flights and get a 20e voucher for food

joeysoap · 30-11-2014 3:55am

So would I. But I wouln't pay Aer Lingus €200 for a flight I could get with Ryanair for €100, and neither would most people. I would pay up to €25 per flight given equal times and same airports. Personal choice. At random just now Dublin to Barcelona for a weekend next April

Aer Lingus

DUB BCN
Thu, Apr 30, 2015
BCN DUB
Tue, May 05, 2015
Fare Summary
Departing EUR 46.99
1 Adult 1 x 46.99
Fare p.p. 12.99
Taxes & Charges 34.00
Returning EUR 58.99
1 Adult 1 x 58.99
Fare p.p. 22.99
Taxes & Charges 36.00
Admin fee EUR 14.00
Fare Total EUR 119.98
Checked Bag Fees
Trip Total
EUR 119.98
Pay by Credit Card EUR 119.98
Pay by Debit Card EUR 119.98

Ryanair

Booking summary
Passenger(s)

Passenger 1 (ADT)


Dublin T1 → Barcelona El Prat T2
Thu, 30 Apr 2015
06:15 - 09:50
1 Adult, 57.99 EUR
1 x Adult Fare 57.99 EUR

Barcelona El Prat T2 → Dublin T1
Tue, 05 May 2015
10:25 - 12:10
1 Adult, 48.99 EUR
1 x Adult Fare 48.99 EUR

Discount Pay by debit card: 106.98 EUR
Pay by credit card / PayPal: 109.12 EUR

Total
106.98 EUR

I kept the flight times as close as possible which meant a saving of €22 in favour of Ryanair, who have a €31 more expensive return leg later in the day and a cheaper departure €9 outward leg departure.

Kat1170 · 30-11-2014 11:50am

As always, buyer beware. Nowhere is going to be cheaper than everywhere else ALL time. Not Aldi, not Lidl, not Tesco, not Aer Lingus not even Ryanair.
Always check around for the best price.

Cheshire Cat · 30-11-2014 12:00pm

Kat1170 wrote: »

As always, buyer beware. Nowhere is going to be cheaper than everywhere else ALL time. Not Aldi, not Lidl, not Tesco, not Aer Lingus not even Ryanair.
Always check around for the best price.

This is it in a nutshell!

Went to Germany last weekend and the cheapest airline by far was Lufthansa. I always check all options and usually laugh at the ridiculously high prices at Lufthansa. But this time they won hands down and got is the closest to our destination.

Checked same trip for February 2015 and Lufthansa are €500 dearer than RyanAir :eek:

Beefy78 · 01-12-2014 1:35am

Indeed. I had to book a flight to London for next saturday a few days ago. I was only giving it eight days ahead of the flight so was expecting to need to pay a fair bit. To my surprise BA were by far the cheapest option. I wouldn't usually even consider them and usually I'd have gone straight to Ryanair and Aer Lingus' websites instead of checking a third party search engine as I did this time.

Clareman · 17-12-2014 1:09pm

Hi all (again),

I was booking flights for work and booked for 3 people, now I find out that I only need 2 places, I rang Ryanair and they said I can't cancel a flight. Can anyone advise if I can get anything back? Even booking fees/taxes/baggage costs. I only booked ~11am today and amn't travelling until March.

Fred Swanson · 17-12-2014 1:11pm

This post has been deleted.

Clareman · 17-12-2014 1:16pm

Fred Swanson wrote: »

This post has been deleted.

I was thinking that

mickdw · 17-12-2014 7:56pm

Clareman wrote: »

Hi all (again),

I was booking flights for work and booked for 3 people, now I find out that I only need 2 places, I rang Ryanair and they said I can't cancel a flight. Can anyone advise if I can get anything back? Even booking fees/taxes/baggage costs. I only booked ~11am today and amn't travelling until March.

You are the dream customer for them. Paid for travel that you won't use and paid them taxes that they won't have to pass on.
They will give you nothing back.

L1011 · 17-12-2014 8:08pm

You can reclaim the unused taxes but the 'admin fee' for doing so is often more than the charges.

joeysoap · 18-12-2014 1:33am

Probably not worth the hassle of applying for tax back. For starters I don't think you can apply until after the flight and you haven't flown. If there were UK taxes involved might be more worthwhile as they can be quite high. On the other hand if you don't apply for them back Ryanair afaik can't hold onto them as they are not theirs - hence they are able to offer lots of tax free flights. Random (ok, not that hard to find) Dublin - London 13th January - Flight FR114 Depart 11:20 Arrive 12:50 Fare 17.99.

Clearly there are no Irish taxes involved as the taxes at Dublin airport exceed the total cost of this flight. I may be totally wrong but I always assumed they allocated unused and unrefunded taxes to offer tax free flights.

Fred Swanson · 18-12-2014 1:42am

This post has been deleted.

mattser · 18-12-2014 2:43pm

I know it's a FR thread, but is EI policy different ?

Fred Swanson · 18-12-2014 5:49pm

This post has been deleted.

L1011 · 18-12-2014 7:38pm

joeysoap wrote: »

I may be totally wrong but I always assumed they allocated unused and unrefunded taxes to offer tax free flights.

You are. They keep the cash as part of their profits, the flights sold below the taxes/charges level would exist regardless.

The taxes ex-Ireland are €0 anyway and have been for a while; and the airport fees are never refunded.

Spanish Eyes · 18-12-2014 7:47pm

You all seem to know a lot about RYR.

So, I have a question for you, and hope someone might know the answer to it.

I am booking in a bag for the return journey only from Europe. I may not need to use it though, so is there any problem say, security wise or anything in not checking in a bag I have paid for and is on the ticket?

I'm not bothered about getting money back or anything if I don't use it, just wondered if there will be an international incident if I don't need to use it!

Many thanks.

A Dub in Glasgo · 18-12-2014 7:54pm

No issues

L1011 · 18-12-2014 8:04pm

They'll be delighted if you don't, basically. Bag paid for and no payload to go with it.

Its common enough that people on Business-equivalent tickets on lowcost airlines don't use their bags, probably more common than using them actually. Never causes a problem. You've bought an allowance, that's all.

Spanish Eyes · 18-12-2014 8:14pm

Thanks for the quick replies folks.

Much appreciated.

joeysoap · 19-12-2014 3:00am

L1011 wrote: »

You are. They keep the cash as part of their profits, the flights sold below the taxes/charges level would exist regardless.

The taxes ex-Ireland are €0 anyway and have been for a while; and the airport fees are never refunded.

Nice one: so they charge €20 to refund nil.

.
Aer Lingus policy :
Airport & Government Taxes and charges are fully refundable subject to a Refund Administration Fee (listed in the table below).

you only get back around €7 after their charges.

To Need a Woman · 21-01-2015 3:17pm

Well I have always considered Ryanair to be a reliable company, and have had good experience with them investment-wise. The last time I cashed out with them was in 2012. Would like to get in again. They're very high now, but hard to say if they're over valued or not!

Funny to think, I've actually never flown with them

Crimsonforce · 25-01-2015 5:46pm

I was delayed 5 hours with Ryanair plane coming back from faro
Used refundticket.net to bring a case against them and got 400 euros per passenger back

A New earth · 25-01-2015 7:15pm

Crimsonforce wrote: »

I was delayed 5 hours with Ryanair plane coming back from faro
Used refundticket.net to bring a case against them and got 400 euros per passenger back

Well done, do you know roughly how that amount was decided upon?

Crimsonforce · 25-01-2015 11:05pm

Mean refundmyticket.net iPad correcting writing
I think the payment is based on up to 4 up to 8 and above

yabadabado · 25-01-2015 11:15pm

Crimsonforce wrote: »

Mean refundmyticket.net iPad correcting writing
I think the payment is based on up to 4 up to 8 and above

What can they do that cant be done my the customer themselves?How much do they charge ?

Crimsonforce · 25-01-2015 11:17pm

Suppose they take the hassle out of dealing with them and know all the tricks on how to deal with them

A Dub in Glasgo · 26-01-2015 12:24pm

They charge 15% of the compensation received which I suppose is not bad if you just want to file the details with them and let them do their stuff

joeysoap · 30-01-2015 1:43pm

got an e mail from ryanair this morning stating there is a change of flight times on a booking I made some time ago, with a link to accept the new times. I cannot see any change in the outbound flight, just an arrival 5 mins earlier. (booked the returns seperate, no email about this booking). Don't understand why they would send an email about a flight change time when there is none ?

Rock Steady Edy · 30-01-2015 11:13pm

joeysoap wrote: »

got an e mail from ryanair this morning stating there is a change of flight times on a booking I made some time ago, with a link to accept the new times. I cannot see any change in the outbound flight, just an arrival 5 mins earlier. (booked the returns seperate, no email about this booking). Don't understand why they would send an email about a flight change time when there is none ?

Any change probably triggers the email, giving you the option to opt-out.

If you accept the change it shows that you are aware of it, and can't sue them for any loss that you later decide to blame on the time change. They're just protecting themselves.

GaGa21 · 03-02-2015 3:41pm

My sister has booked to come over from UK to Knock this Fri to Sun with Ryanair for a family function. Herself, husband & 2 kids, one who is under 2. Went to check in online and was asked for passport details for youngest. She had checked before booking flights and had read on the ryanair website that children under 16 do not need a passport if accompanied by adult on domestic flight. It has Ireland as a domestic flight on the website but they're telling her on the phone it's not? It will take a week for an emergency child passport but they are due to fly on Friday morning. Ryanair will not move and are not helpful at all. She is going to try other airlines to see can she get another flight but is there anything she can do or who can she contact?
Thanks for any info.

Clearlier · 03-02-2015 3:57pm

GaGa21 wrote: »

My sister has booked to come over from UK to Knock this Fri to Sun with Ryanair for a family function. Herself, husband & 2 kids, one who is under 2. Went to check in online and was asked for passport details for youngest. She had checked before booking flights and had read on the ryanair website that children under 16 do not need a passport if accompanied by adult on domestic flight. It has Ireland as a domestic flight on the website but they're telling her on the phone it's not? It will take a week for an emergency child passport but they are due to fly on Friday morning. Ryanair will not move and are not helpful at all. She is going to try other airlines to see can she get another flight but is there anything she can do or who can she contact?
Thanks for any info.

If it's just a concern that their helpline has got the wrong information she could try their online chat sending specific links to the information that you mentioned and see if you get anywhere. I used their online chat recently for something a bit awkward. They didn't know the policy and in truth the policy was poorly written but they agreed with my interpretation after I forwarded links to specific parts of their policy. Might be worth a shot.

jaymcg91 · 03-02-2015 5:01pm

99% sure that UK to Ireland is an international flight and requires a passport. I don't think there'll be a way around it.

rainbow kirby · 03-02-2015 5:18pm

jaymcg91 wrote: »

99% sure that UK to Ireland is an international flight and requires a passport. I don't think there'll be a way around it.

It is Ryanair policy that a passport is required for any Common Travel Area flights. You can use other forms of ID on other airlines for Ireland -> UK flights - a driver's license is generally enough on Aer Lingus, Flybe, BA etc.

Clearlier · 03-02-2015 5:25pm

rainbow kirby wrote: »

It is Ryanair policy that a passport is required for any Common Travel Area flights. You can use other forms of ID on other airlines for Ireland -> UK flights - a driver's license is generally enough on Aer Lingus, Flybe, BA etc.

Not strictly true RK - they'll take a drivers licence for domestic flights within the UK and don't require any ID for children under the age of 16. The issue here is whether UK - Ireland is considered a domestic flight. Can't see how it would be but then as Aer Lingus doesn't require ID (although it does recommend it) for flights between Ireland and the UK for accompanied children under the age of 16 it's clearly not a legal requirement rather a Ryanair one.

A Dub in Glasgo · 03-02-2015 6:31pm

UK to Ireland is not a domestic flight

I have been travelling between Scotland and Dublin with my 2 sons (12 & 15) on Ryanair for over 10 years and they always required a passport for the flight

P. Breathnach · 04-02-2015 10:58am

GaGa21 wrote: »

... She had checked before booking flights and had read on the ryanair website that children under 16 do not need a passport if accompanied by adult on domestic flight. It has Ireland as a domestic flight on the website but they're telling her on the phone it's not?...

In the bad old days, before it changed its public face to "friendly", Ryanair's defence against complaints of harsh treatment was to point to what it said in its T&Cs and on its website, and telling people to suck it up if they got it wrong.

That should cut both ways. Your sister did study what Ryanair said, and now they are not sticking to their own words. She has a case. At worst, they should refund her money. They might possibly have a greater obligation to her, but I don't think the new "friendly" persona would extend to their giving her more than that.

[My comments are based on the presumption that what you say about the website is correct; I didn't dig into it myself to verify.]

slimjimmc · 04-02-2015 1:39pm

I don't see anything on Ryanair's website that describes any flights between Irl-UK as domestic flights. The FAQ on travel documents mentions "UK domestic" but not Ireland or the Common Travel Area.

Call me Al · 08-02-2015 2:15pm

I've booked to fly to London with ryanair next week, but I need to cancel as I can't now travel. I was trying to see how much of the €78 fare was comprised of govt tax but they only give one overall fare figure and no breakdown of taxes and charges on my booking.
Has anyone any idea where this information is kept on the booking?

One would be forgiven for thinking that they are being purposely obscure and unforthcoming with this information, considering the fee the charge for processing any refund of this kind. :rolleyes:

dudara · 08-02-2015 3:32pm

Merged into Ryanair mega thread

dudara

snubbleste · 08-02-2015 3:44pm

I responded but my post disappeared.
The UK tax is £13, no Irish tax. There exists an admin fee of €20 for a refund

Call me Al · 08-02-2015 3:55pm

snubbleste wrote: »

I responded but my post disappeared.
The UK tax is £13, no Irish tax. There exists an admin fee of €20 for a refund

Thank you. Thought as much!

callmepetardu · 08-02-2015 5:11pm

I have a feeling I know the answer, but I'll ask anyways.

Flying to London on Friday morning, flying back to Dublin 26 hours later. Booked the flights and realised that my passport is due to expire on the 9th of Feb. Am I absolutely screwed or will my various other photo IDs on top of my passport be enough to get me through?

I've heard stories both ways, and I need to know if I've to try sort an emergency passport or just give up entirely. It's for an exciting work prospect that unexpectedly came up.

Fred Swanson · 08-02-2015 5:20pm

This post has been deleted.

slimjimmc · 08-02-2015 5:33pm

Normally I'd say you're screwed but their new friendly face might offer some hope. It's worth ringing them about it.

The passport office provide a rapid renewal service in about 3 days but only by appointment. You can book an appointment online https://www.passportappointments.ie/

It'll cost you an extra €55 though.
https://www.dfa.ie/passports-citizenship/top-passport-questions/passport-fees/

L1011 · 08-02-2015 6:19pm

It may be cheaper to book a flight on any other airline to London than the total cost for the emergency renewal including the time for your personal attendance.

Aer Lingus, BA, Flybe and Cityjet all fly to London and take a selection of other photo ID.

callmepetardu · 08-02-2015 6:38pm

I can't find a number to ring them, does anybody have it? The two I rang weren't real numbers, apparently!

Booked an appointment for emergency renewal, but that can be cancelled if Ryanair want to be super sound. Priced other airlines and it's faaaar more expensive to book flights now than it is for the emergency passport. The €150 is going to be a push to get together as it is!

L1011 · 08-02-2015 6:44pm

Even to London City? There's a severe price war on Dublin to London City currently.

Obviously you're going to need a new passport anyway in the long term so that cost is unavoidable

callmepetardu · 08-02-2015 6:49pm

Yep, because the return flight is on Valentine's day it's crazy expensive. We also have a train booked from Stansted so would rather not change flights. Hopefully it'll all be sorted out anyways, won't be making that mistake again!

Fred Swanson · 08-02-2015 7:13pm

This post has been deleted.

callmepetardu · 08-02-2015 7:34pm

Fred Swanson wrote: »

This post has been deleted.

Rang that number and was told I wasn't allowed ring it for some reason. Ah well sure!

* Ryanair * Ryanair * Ryanair *

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