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DOVADO UMR - 3G USB router (For use with O2, Three & Vodafone)

12467…17

Comments

  • #152
    Commsoft
    Registered Users Posts: 32 ✭Commsoft


    Hi

    Just to introduce myself - I'm Gerry and I'll be handling the sale of the Dovado UMRs for Commsoft. We're actually a software development company based in Co. Clare and this retail project is us branching out.

    We have a bit of a GOOD NEWS / BAD NEWS situation.

    BAD NEWS first: we can't starting shipping the UMRs until next Thursday 29th January 2009. (I'm out of the country at the moment.)

    The GOOD NEWS to compensate for this is that we're offering FREE shipping on all UMR purchased in January for delivery on the island of Ireland, so our introductory price is EU121.50 inc VAT and delivery, which will rise to EU130 inc VAT and delivery after January.

    Regards
    --
    Gerry
    www.commsoft.ie


  • #153
    JohnCleary
    Registered Users, Registered Users 2 Posts: 10,209 ✭✭✭✭JohnCleary


    Hi guys,
    I apologise if these questions have already been answered, it's tiring trawling through 11 pages and I probably brushed over the answer somewhere :o

    Firstly i'm on O2 with an E270

    1) If the SIM has a PIN, do I just do an initial config on the router where it will learn the PIN?

    2) I have read that in the event of the Modem losing signal, the router will automatically try to re-connect? Can someone confirm this?

    3) I presume the router itself is a low voltage DC unit. I would plan using this on boat (inside the cabin obviously) which has a voltage range from about 11.5v with low batteries to a max of 14v when batteries are charging - Could I just cut the Mains power supply (ie. cut the transformer off) and hook the wires to the boat's DC supply, the other end plugging straight into the router.

    4) Sorry not a question about this router, but you guru's will know - I've just read (on this thread) that the E270 can take an external antenna. I discovered this connection by cutting back a bit of the sticker on the rear. Can I just connect an omni-directional (presumably a small whip) antenna and a few ft of cable (and another adapter to connect the cable to the E270) to get it all connected together and i'll have better signal?

    Sorry for all the questions! :o


  • #154
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    JohnCleary wrote: »
    1) If the SIM has a PIN, do I just do an initial config on the router where it will learn the PIN?

    Yes, it's very very easy to setup.
    JohnCleary wrote: »
    2) I have read that in the event of the Modem losing signal, the router will automatically try to re-connect? Can someone confirm this?

    It should work. It doesn't on mine - I'm with o2 with an E270 aswell, but Dovado are looking into my log files to see why.
    JohnCleary wrote: »
    3) I presume the router itself is a low voltage DC unit. I would plan using this on boat (inside the cabin obviously) which has a voltage range from about 11.5v with low batteries to a max of 14v when batteries are charging - Could I just cut the Mains power supply (ie. cut the transformer off) and hook the wires to the boat's DC supply, the other end plugging straight into the router.

    Absolutely not. You'll need to stablise the output from your boat using a cigarette lighter phone/laptop charger that can give the ampage your UMR would use (1.5 amps), cut the connector off that, and solder on the wires from your UMR's adaptor.
    JohnCleary wrote: »
    4) Sorry not a question about this router, but you guru's will know - I've just read (on this thread) that the E270 can take an external antenna. I discovered this connection by cutting back a bit of the sticker on the rear. Can I just connect an omni-directional (presumably a small whip) antenna and a few ft of cable (and another adapter to connect the cable to the E270) to get it all connected together and i'll have better signal?

    Should be fine.


  • #155
    JohnCleary
    Registered Users, Registered Users 2 Posts: 10,209 ✭✭✭✭JohnCleary


    Thank's ned. So the router works on a specific voltage only? As opposed to a varient from say 11v - 18v? (Which most 12v car devices to due to fluctuations in power output).

    Surely current isin't an issue as the device will only draw what it needs? (My domestic bank is 12v 220Ah)


  • #156
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    JohnCleary wrote: »
    Thank's ned. So the router works on a specific voltage only? As opposed to a varient from say 11v - 18v? (Which most 12v car devices to due to fluctuations in power output).

    Yes. Think of it this way, most laptops only work on a certain voltage either, and it's the job of the power supply adaptor to convert variable voltage into something the laptop can use.
    JohnCleary wrote: »
    Surely current isin't an issue as the device will only draw what it needs? (My domestic bank is 12v 220Ah)

    It's a limitation of your adapter again. If the UMR needs 1.5 amps, and you choose for example a 12v charger from an iPod that can only deliver 500 milliamps, the UMR will probably not power on, and if it does, the range of the WiFi it would transmit would be piddling. You're as well off using the correct specifications.


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  • #157
    JohnCleary
    Registered Users, Registered Users 2 Posts: 10,209 ✭✭✭✭JohnCleary


    Thanks Ned - makes perfect sense. Think you have the option of buying the 12v kit when buying the modem, will look into it further when I actually buy it.


  • #158
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    JohnCleary wrote: »
    Thank's ned. So the router works on a specific voltage only? As opposed to a varient from say 11v - 18v? (Which most 12v car devices to due to fluctuations in power output).

    Surely current isin't an issue as the device will only draw what it needs? (My domestic bank is 12v 220Ah)

    Charged car is 14.2 on zero maintenance battery, 13.8 on old type battery. About 10.6V to 16V is operational range.

    Many routers will run off that range just with a cigar plug to jack. Contact the manufacturer.

    There are about 8 makes of 3G router easily available, not just the Dovado. Some do use 5V, so need a regulating power adapter.

    I think the PCMCIA card version of the Dovado router didn't need a regulator, just a wired adaptor. I don't know what the UMR needs.


  • #159
    mynameis..
    Closed Accounts Posts: 51 ✭✭mynameis..


    hi, i am thinking of buying a 3 usb modem and a wireless router, is it possible to plug a usb modem into a router to make it wireless or is taht just wishful thinking? if i can do this, what are the make and models i need. thanks


  • #160
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    mynameis.. wrote: »
    hi, i am thinking of buying a 3 usb modem and a wireless router, is it possible to plug a usb modem into a router to make it wireless or is taht just wishful thinking? if i can do this, what are the make and models i need. thanks

    Hi,

    Absolutely. That's the purpose of the DOVADO USB Mobile Broadband Router (UMR). Here's a list of the USB modems it supports today: http//www.dovado.com/modems

    If you're looking for a retailer in Ireland, you can order one from http://www.commsoft.ie.

    Further information on this product is available on http://www.dovado.com/ie

    If you have any questions, please let us know.

    Thanks,

    Team DOVADO


  • #161
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    Also Dlink, Netgear, and about half a dozen others make them too.

    But I must commend Dovado for being brave and talking to real customers.


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  • #162
    JohnCleary
    Registered Users, Registered Users 2 Posts: 10,209 ✭✭✭✭JohnCleary


    watty wrote: »
    But I must commend Dovado for being brave and talking to real customers.

    In fairness that's why i'm considering buying one - after sales support on this forum seems to be top notch. Keep up the good work!


  • #163
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    watty wrote: »
    But I must commend Dovado for being brave and talking to real customers.

    Well, it's not so much a question of courage, as it is more our intention to stay in touch with our fellow users, get your feedback, and further improve the product with new bells and whistles.

    For those of you who have been waiting for new features, I can happily say that your patience shall be rewarded quite soon. We will be releasing a new major release, version 3.0 during mid-February (or so). It incorporates a lot of features many of you have requested in the past, and if there's anything we missed out on, we'll look into it if time & resources avail to us. There's going to be a number of DOVADO-unique features you won't be able to come across with the other brands out there. We promise to raise eyebrows! :eek:

    ;)

    PS: If anyone is attending the Mobile World Congress in Barcelona next month, come on by our exhibition stand at the Swedish Pavilion and get in touch!


  • #164
    Dozen Wicked Words
    Closed Accounts Posts: 10,325 ✭✭✭✭Dozen Wicked Words


    My O2 broadband currently isnt (its EDGE - I live in arse end of beyond), but O2 are supposedly updating their masts. If and when this happens I will definately invest in a UMR and judging by just how open and user friendly DOVADO appear to be the one I will have a punt on.

    :eek: I dread to think how many forums they must browse to have a presence!


  • #165
    Buttony
    Closed Accounts Posts: 25 ✭Buttony


    DOVADO wrote: »
    Well, it's not so much a question of courage, as it is more our intention to stay in touch with our fellow users, get your feedback, and further improve the product with new bells and whistles.

    For those of you who have been waiting for new features, I can happily say that your patience shall be rewarded quite soon. We will be releasing a new major release, version 3.0 during mid-February (or so). It incorporates a lot of features many of you have requested in the past, and if there's anything we missed out on, we'll look into it if time & resources avail to us. There's going to be a number of DOVADO-unique features you won't be able to come across with the other brands out there. We promise to raise eyebrows! :eek:

    ;)

    PS: If anyone is attending the Mobile World Congress in Barcelona next month, come on by our exhibition stand at the Swedish Pavilion and get in touch!

    Does this mean a software update or a new modem. I'm debating whether I should order now or wait until new release


  • #166
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Buttony wrote: »
    Does this mean a software update or a new modem. I'm debating whether I should order now or wait until new release

    Hi,

    Software update. Definitely a software update. Whether you order it now or later is entirely up to you. The software update is done by you as we roll out new firmwares all the time.

    Here's a list of all the features and modems we support today. More of both is coming in the 3.0 release:

    http://www.dovado.com/ie
    http://www.dovado.com/modems

    All the best


  • #167
    Buttony
    Closed Accounts Posts: 25 ✭Buttony


    Thats great. Thank You


  • #168
    Dozen Wicked Words
    Closed Accounts Posts: 10,325 ✭✭✭✭Dozen Wicked Words


    Would this Router be configurable to work with Nintendo (DS and Wii)?


  • #169
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    Absolutely. I use mine with :

    iPhone
    Wii
    3 PC's
    3 Laptops
    Xbox 360.


  • #170
    Dozen Wicked Words
    Closed Accounts Posts: 10,325 ✭✭✭✭Dozen Wicked Words


    Cheers!


  • #171
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Here's a great tool if you want to know which TCP/UDP ports to open up in the DOVADO UMR for various games, game consoles and applications.

    http://www.portforward.com/english/routers/port_forwarding/DOVADO/UMR_Broadband/UMR_Broadbandindex.htm


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  • #172
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Here's also another tool to do the reverse.....i.e., to check if your operator's allowing inbound traffic on certain ports.

    http://www.canyouseeme.org/


  • #173
    mcgeeney
    Registered Users Posts: 19 ✭mcgeeney


    Dumb question - does the protocal actually used by the modem make any difference?

    I'm using a Huawei E270 on O2, but the local mast isn't 3G enabled - so I'm limited to the the 234kbs or so that their EDGE network supplies.

    Presumably the USB Router would still work fine, and once the network is upgraded I'll have the benefit of the increased speeds. Correct?


  • #174
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    Yes indeed. The router will work fine on Edge, you can set the router to work on 3g, 3g with fallback to Edge if the 3g network is unavailable, or Edge only.


  • #175
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Hi,

    There are three modes of connection available in the DOVADO UMR:

    1: Auto Mode. The preference is 3G (UMTS/HSPA), however, if not available, it'll try the 2G (GPRS/EDGE) network.

    2: 3G ONLY. This allows you to force the connection to only use the 3G (UMTS/HSPA) network.

    3: 2G ONLY. The same as above, but for 2G (GPRS/EDGE).

    Below is a pic illustrating that. You'll note at the top it shows the signal level (one of the many coming features in 3.0 release).

    force3g.jpg


  • #176
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Hello all,

    First of all, we owe it to you to say that you're a great crowd!

    We love getting your feedback. It's thanks to you, that we also stay in shape and keep us competitive!

    As a reward, we'd like to let a few of you in on being early adopters of coming features by joining us in the DOVADO Beta Team. This will be our first such venture overseas, and we look forward endeavoring it with you!

    Our discussions regarding this topic shall be entirely hosted later on at http://www.mobile-broadband.eu/forum. The site requires you to register. It'd be easiest to use the same usernames as you have here so lines don't get tangled up!

    As a friendly disclaimer, we would also like to say that discussions of the beta progress being brought up here or elsewhere without seeking our permission will result in TERMINATION of membership in the DOVADO Beta Team.

    To qualify, we'd need you to email in to beta@dovado.com with the following information. We promise not to disclose this information outside our company nor to use it for spam or whatever.

    - Full Name:
    - Address (in case of any HW swapping):
    - Email address:
    - Phone number:
    - username on both forums:

    - UMR Serial number (located on the bottom of the UMR: "0016A6xxxxxx").
    - Mobile broadband (3G) operator:
    - Consumer/Business subscription?:
    - USB modem (manufacturer + model):
    - Access Point Name (APN) you're using:

    - Any other kind of fixed-line ISP? (ADSL, CaTV, Ethernet, fixed-wireless?).
    - Subscribed speed on the fixed-line ISP:

    - Computer specs:
    - Operating System(s):
    - Web browser(s) and version(s):

    Many thanks and enjoy the weekend, everyone!

    :)


  • #177
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    You may be interested to hear that 3 ireland are going to use femto cells from Nextivity

    http://www.siliconrepublic.com/news/article/12190/comms/3-in-technology-deal-to-ensure-quality-in-door-broadband

    If Dorado had a hardened outside unit ( Ireland is wet ...please note :) ) that broadcast 2.4ghz through walls then it might be an idea to look into it before these femtocells wreck your business model in low signal areas which is most of Ireland actually for 3g.

    Of couse in high signal areas it is not an issue because your normal unit will work fine .


  • #178
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    Weatherproof plastic box and cat5e with the 12V on it has been used by a well known ISP that bought Dovado routers.

    This is not rocket science. I suspect 3 wants to use Femto cells so that WiFi gadgets can't use it and each user has to take out a separate account.


  • #179
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Sponge Bob wrote: »
    You may be interested to hear that 3 ireland are going to use femto cells from Nextivity.

    This is just a 3G repeater. It's there to fulfill the 100% coverage criteria that the government has placed on the opeartor THREE. This will be most likely a heavily subsidized piece of equipment (if not free!) that'll be present in those out of reach areas.

    You can see one in action here on Infoferenda's site (as they supply them as well):



  • #180
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    The nextivity broadcasts from an outside to an inside unit at 5.8ghz where the Infoferenda unit is cabled.


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  • #181
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    True! Same objective, different means.


  • #182
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    but it is more like an external antennae than a router then?


  • #183
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    The 3 solution is not a router at all. It just moves the signal from the window to elsewhere in the house. It can't even go outside. Waste.


  • #184
    jfinlan
    Registered Users Posts: 20 ✭jfinlan


    Hi there

    Just got a Dovado UMR and it works like a treat with my E220 modem on O2.ie. It now feels like I've got a 'proper' internet setup in my house, with 3 computers online simultaneously.

    The only thing is, when I enable 'Connection Tracker', it seems to have the opposite effect, my connection keeps coming and going - so I had to turn it off. I like the idea of connection tracker because the E220 modem can drop connection every so often but when I turn on connection tracker, it's much worse!

    Also, when I tried to set up the MAC numbers list, so that only registered computers could get on the network, I couldn't connect any of the computers, even though I'd entered the right MAC numbers in my list.

    On another general note, I'm considering buying an E170 modem. Would this give me better performance (especially upload) or would there be no difference? Apparently O2 Ireland are soon going to switch to Sierra wireless modems which they claim are better (better for firmware updating apparently). Is this true and will it work with Dovado?

    Thanks in advance for any answers...


  • #185
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Hello Jfinlan!


    Connection Tracker:

    Connection Tracker works, for certain. It's been rigorously tested, proven and appraised by countless users.

    The CT pings 3 different destinations each minute. My best advice would be that each IP address that is pinged belongs to a different geography. If ALL three fail to respond, the CT will attempt a reconnect. Depending on your Failure Handling selection, should the UMR still not be able to connect to the Internet after 3 attempts, it will restart itself and retry.

    In your instance, my guess would be that your internet connection might be experiencing intermittent drops, which in effect trigger the Connection Tracker (after having polled each minute) to detect a temporary drop and convince it that the line is dropped for good. My suggestion based on that would be that you widen out the pinging poll from 1 minute to say 10 minutes or more. Make sure that the 3 IP addresses you've assigned have been tested by the CT and that they are "stabile" addresses. I typically target the more established organizations which are already running loads of traffic.

    MAC Addess Control:

    Say, that is odd! Are you combining it with WLAN Encryption of any kind? If so, have you checked first if the computers can work with Encryption only before enabling the MAC Address Control? Also, did you do a restart after applying and saving this configuration before attempting to connect the computers? If the problem persists, please send us an email at support@dovado.com and we'll gladly look into it!

    Huawei E170 modem:

    A very good device when combined with the DOVADO UMR, indeed. I used it throughout the summer when it came out, and must say am happy with the uplink speed. I was getting between 3-5Mbps down and over 1.3Mbps up with that one. Plus, in the UMR it supports SMS (like all Huawei modems), and you'll be seeing a lot of cool features in the coming 3.0 release from us related to that!

    Sierra Wireless:

    Mmmmmmmmmmmmmaybe! Right now we do not see much of a market demand for that brand, but we're not closing the door on supporting them. They are a respected brand, but the market is clearly dominated on this side of the Atlantic by Huawei, Option Technology, Novatel Wireless and ZTE.

    All the best.


  • #186
    jfinlan
    Registered Users Posts: 20 ✭jfinlan


    DOVADO wrote: »
    Hello Jfinlan!


    Connection Tracker:

    Connection Tracker works, for certain. It's been rigorously tested, proven and appraised by countless users.

    The CT pings 3 different destinations each minute. My best advice would be that each IP address that is pinged belongs to a different geography. If ALL three fail to respond, the CT will attempt a reconnect. Depending on your Failure Handling selection, should the UMR still not be able to connect to the Internet after 3 attempts, it will restart itself and retry.

    In your instance, my guess would be that your internet connection might be experiencing intermittent drops, which in effect trigger the Connection Tracker (after having polled each minute) to detect a temporary drop and convince it that the line is dropped for good. My suggestion based on that would be that you widen out the pinging poll from 1 minute to say 10 minutes or more. Make sure that the 3 IP addresses you've assigned have been tested by the CT and that they are "stabile" addresses. I typically target the more established organizations which are already running loads of traffic.

    MAC Addess Control:

    Say, that is odd! Are you combining it with WLAN Encryption of any kind? If so, have you checked first if the computers can work with Encryption only before enabling the MAC Address Control? Also, did you do a restart after applying and saving this configuration before attempting to connect the computers? If the problem persists, please send us an email at support@dovado.com and we'll gladly look into it!

    Huawei E170 modem:

    A very good device when combined with the DOVADO UMR, indeed. I used it throughout the summer when it came out, and must say am happy with the uplink speed. I was getting between 3-5Mbps down and over 1.3Mbps up with that one. Plus, in the UMR it supports SMS (like all Huawei modems), and you'll be seeing a lot of cool features in the coming 3.0 release from us related to that!

    Sierra Wireless:

    Mmmmmmmmmmmmmaybe! Right now we do not see much of a market demand for that brand, but we're not closing the door on supporting them. They are a respected brand, but the market is clearly dominated on this side of the Atlantic by Huawei, Option Technology, Novatel Wireless and ZTE.

    All the best.
    Thanks for your reply. I have connection tracker on again and it's working okay. I ended up powering down the router and powering it up again and the modem seems to be working again. Those modems can be tempermental. I've it set on 1 min. now and it seems fine. O2 only have one ip address, so I put the same address in twice in the connection tracker window.

    As regards MAC address, I had already tested with encryption and all computers worked fine. As soon as I enabled the MAC address list, they couldn't find the router. I double checked the MAC addresses and they're correct.

    I guess I'm safe with WEP encryption but I'd be happier with no encryption and using the MAC address list (should be safe, right?) but I can't get it working. Anyway, I don't want to waste your time with too many questions as things are working pretty good now. Do you think I'd notice significant improvement if I swapped my E220 for an E170? My E220 is pretty good though sometimes upload is bad. I use skype a lot and it works pretty well, despite what people say about mobile broadband not being suited to VOIP.

    I've signed up for the beta test too...

    James


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  • #187
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Hi again folks.

    To those of you who have already applied for beta testing, thank you!

    For those of you interested, please read here:

    http://boards.ie/vbulletin/showpost.php?p=58821874&postcount=176

    Thanks


  • #188
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    jfinlan wrote: »
    using the MAC address list (should be safe, right?)

    Unfortunately no, Mac addresses can be easily sniffed using software, and easily spoofed too.


  • #189
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    DOVADO wrote: »
    To those of you who have already applied for beta testing, thank you!

    Ack, forgot to apply. Will do tonight, cheers Dovado!


  • #190
    hazbot
    Registered Users Posts: 106 ✭✭hazbot


    Hi Dovado,

    I installed a UMR last year, with a Huawei E270, on O2 Broadband. I have the latest firmware on both UMR and Huawei. The connection tracker is configured and set to ping a few hosts like Google and Yahoo.

    I have two issues, different symptoms, same end result. The UMR is installed in the attic of my father's house and gets minimal usage. 50% of the time when he or I attempt to use it, there is no internet access and the UMR has to be physically power-cycled (not an easy job, given its location).

    Syptom 1:

    No internet access. I can login to the UMR web interface, and the modem status page says "Disconnected". I can restart the UMR from the browser, but when it boots up again, the modem status is still "Disconnected". No matter how many times I reset this way, it never reconnects. The only way to restore connection is to pull the power, wait a minute or so, and plug back in. After a power cycle, the UMR boots up normally and connection is restored. This does not seem to be an O2 issue, because it always connects fine immediately after the power cycle.

    Symptom 2:

    No internet access. When I connect either a PC, or my laptop, regardless of whether I use wireless lan or a wired port, the result is the same. The wired port shows link up, and the wireless lan connects ok, but DHCP seems to be down. The PC never gets an IP address from the UMR and times out after 30 seconds or so. Of course I can't access the web interface in this situation. However, I have found that if I manually configure an IP address on the PC (in the same range as the UMR itself) then I can actually ping the IP of the device... however the ping response is the only sign of life. I get timeouts when I try to connect to the web interface, or get a DNS lookup against it, or anything else. It is as if the kernel running in the UMR has hung and all it can do is respond to ping... Again, from this situation, a hard power-cycle is the only way to recover.


    Both of the above issues appear after a period of inactivity. The UMR might not be used for days at a time. Then when someone attempts to use it, there is a 50-50 chance that it will be found in one of the above states and then they have to wait until the next time I call around and climb the attic ladder. Needless to say, no-one is happy with this situation, least of all me because I recommended this setup and now have to support it.

    I have a couple of questions...

    first: has the UMR ever been tested for this kind of usage? i.e. left idle for say a week, and then tested?

    second: is there any kind of diagnostic information that can be collected somehow, to figure out what is going on? (I asked this before in post #51 on this thread, but never got a reply)

    Thanks

    [ cc'ed to support@dovado.com ]


  • #191
    Owen
    Registered Users, Registered Users 2 Posts: 12,683 ✭✭✭✭Owen


    hazbot wrote: »
    No internet access. I can login to the UMR web interface, and the modem status page says "Disconnected". I can restart the UMR from the browser, but when it boots up again, the modem status is still "Disconnected". No matter how many times I reset this way, it never reconnects. The only way to restore connection is to pull the power, wait a minute or so, and plug back in.

    I've had the same issue, same modem, same provider. Dovado are looking into it, but I've no response as of yet.
    hazbot wrote: »
    second: is there any kind of diagnostic information that can be collected somehow, to figure out what is going on? (I asked this before in post #51 on this thread, but never got a reply)

    There are log files that can be extracted. They used to be in plain text format, but they're in .bin format now that only Dovado can read. I have the URL, but I'd imagine it's best not to post it here as I'm sure it's something they'd prefer to have private.[/quote]


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  • #192
    Dozen Wicked Words
    Closed Accounts Posts: 10,325 ✭✭✭✭Dozen Wicked Words


    ned78 wrote: »
    I've had the same issue, same modem, same provider. Dovado are looking into it, but I've no response as of yet.



    There are log files that can be extracted. They used to be in plain text format, but they're in .bin format now that only Dovado can read. I have the URL, but I'd imagine it's best not to post it here as I'm sure it's something they'd prefer to have private.
    [/QUOTE]

    It will be interesting to see if they reply, they seem to have been good at answering queries up to now. Quite an important issue.


  • #193
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    This issue is being looked into. We're working with Hazbot on it since yesterday.


  • #194
    leonvquinn
    Registered Users, Registered Users 2 Posts: 62 ✭✭leonvquinn


    Just bought one of these and its working well, review here:

    www.reverbstudios.ie/blog/3g-usb-mobile-broadband-router/


  • #195
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Lot to be said for putting these attic units on a timer switch which powers it down at 5am every day and up again at 6am once it cools down :)


  • #196
    Buttony
    Closed Accounts Posts: 25 ✭Buttony


    Hi,

    Can you help with this. My UMR arrived during the week. I connected my usb modem, connected my laptop wireless, updated settings in quick guide and got on the net. After a few mins my connection was slow and kept dropping. I connected my laptop via cable and speed seemed fine. However now I cannot seem to connect wireless now at all. At first I couldn't find the network I reset umr and now I can see network but connection fails.
    Any ideas.
    pwr, wifi and usb lights are on + LAN that I am currently using.

    Thanks


  • #197
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Hi Buttony,

    Welcome to the user group. :)

    I'm not too sure what to make of your problem description, but feel that your case would be better served if you email us directly at support@dovado.com where we will gladly assist you, and it will allow us to better interact with you.

    Thank you,

    Team DOVADO


  • #198
    muffo
    Registered Users Posts: 6 ✭muffo


    Hi Dovado,

    I have just acquired a Dovado UMR for use with a Huawei modem supplied by 3 and a MacBook Air on Mac OS 10.5.6. The modem works just fine when connected directly to the computer.

    I have gone through the setup procedures outlined in the manual and am able to go online with the dongle in the UMR and an ethernet cable connecting the UMR to the MacBook Air.

    However, when I disconnect the ethernet cable, I am completely unable to connect wirelessly, which was my purpose in buying the Dovado UMR in the first place.

    Can you tell me what I need to do in order to get the UMR and computer to communicate?


  • #199
    Commsoft
    Registered Users Posts: 32 ✭Commsoft


    muffo wrote: »
    Hi Dovado,

    Can you tell me what I need to do in order to get the UMR and computer to communicate?

    Hi muffo

    It looks like your Dovado UMR is working fine - I'm no expert with Macs, but I know that their WiFi is called AirPort and if you click on the Airport icon along the top you should see any WiFi networks in range including the Dovado.

    If you're new to wireless networking have a look at:

    Wireless Basics

    but when they say "You need an Apple Basestation" don't pay any heed as your Dovado is equivalent to your basestation. You may have entered a WEP key on the Dovado which you will need to enter the first time you try to connect with Airport on your Mac.

    Regards

    Gerry
    Commsoft


  • #200
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    You can also try upgrading the WLAN driver on your MAC. Many have done that and it did the trick.


  • #201
    DOVADO
    Registered Users Posts: 254 ✭✭DOVADO


    Hello Ireland!

    Today we announce news of the coming 3.0 firmware. A more detailed list shall be made available at a later time.

    For now, you can read these press releases:

    http://www.dovado.com/press/dovado-20090212.html

    http://www.dovado.com/press/dovado-20090212-2.html

    All the best,

    Team DOVADO


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