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New EPG coming to Sky+HD - Beta about to launch

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Comments

  • #352
    An Tarbh
    Registered Users, Registered Users 2 Posts: 412 ✭✭An Tarbh


    Brian h wrote: »
    Hi An Tarbh,

    Sometimes a planner rebuild can solve issues with watching recordings. Have a look HERE to see how it's done. Make sure you read the warnings carefully before you proceed!

    Thanks, I did that and so far so good in relation to the recordings aspect. I recorded The Newsroom last night and since the rebuild haven't had an issue with watching it, I had when I tried to watch it before. We'll see about the other issues in the meantime.


  • #353
    rogue.goofball
    Registered Users Posts: 54 ✭✭rogue.goofball


    Hi Tarbh,
    I'm having similar problems... havent doen the rebuild. Box freezes at least once a day. I have noticed that if I am recording something and try to anythign fancy (like pause/rewind live tv), then it sticks. Sometimes it works itself out after a few minutes, mostly it needs a long reset :mad:


  • #354
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    Another Update of Interest - Related to Way EPG is setup for easier access:
    Hi all,

    Firstly, thank you all for your continued interest and for the enthusiasm you are showing in commenting on the enhanced EPG. We’ve had some specific feedback from customers with visual impairments and we wanted to address that feedback in this post.

    We’re committed to enabling all customers to make the most of Sky and did consider customers with visual impairments in the development of the new EPG. We consulted with accessibility specialists Nomensa, who conducted user-testing with a group of people with visual impairments, and RNIB experts who were also asked to provide feedback. This testing provided feedback that suggested the design of the enhanced EPG was more accessible for customers with visual impairments and aspects like the font, contrast and the yellow highlighting were particularly well received. Most participants believed this was a significant improvement to the previous EPG. Based on this feedback we also made other changes to make the EPG easier for blind and partially-sighted customers, like swapping the order of the Audio Description and Subtitle option from the ‘help’ button, for example.

    However, as with any new development, there were some recommendations from visually impaired users that we were not able to implement in the new EPG and it may be these elements that are causing some of our customers concern. As a result of your feedback we are going to conduct further user-testing on the new guide with a group made up of people with a wide range of disabilities. Where possible, the recommendations from this further testing will be incorporated into future versions of the EPG, to be released over the next 6-18 months.

    As we’ve said before, no interface is perfect for everyone and we don’t have any plans to stop improving ours, so thank you for your feedback.

    Sky Accessibility Team

    Also
    twinklerunner wrote: »
    A couple of things I've noticed about the new epg .. that I don't like:
    1. When you press 'help' to access subtitles, they are now below 'Audio Description' - why was this changed I wonder ?
    2. Sometimes, though not always, when you go to a radio station (on the epg) the info box is blank - similar to how it now shows if you press i while watching a tv channel through 'other channels'

    To answer question one specifically:
    This testing provided feedback that suggested the design of the enhanced EPG was more accessible for customers with visual impairments and aspects like the font, contrast and the yellow highlighting were particularly well received. Most participants believed this was a significant improvement to the previous EPG. Based on this feedback we also made other changes to make the EPG easier for blind and partially-sighted customers, like swapping the order of the Audio Description and Subtitle option from the ‘help’ button, for example.

    I'm still digging to see if anything about question 2 is posted and if not Ill post up a thread on that issue over at the dev. forum


  • #355
    twinklerunner
    Registered Users, Registered Users 2 Posts: 902 ✭✭✭twinklerunner


    warlikedave wrote: »
    Another Update of Interest - Related to Way EPG is setup for easier access:


    Also


    To answer question one specifically:



    I'm still digging to see if anything about question 2 is posted and if not Ill post up a thread on that issue over at the dev. forum

    Many thanks for the reply


  • #356
    Jpmarn
    Registered Users, Registered Users 2 Posts: 1,484 ✭✭✭Jpmarn


    rogue.goofball wrote: »
    Hi Tarbh,
    I'm having similar problems... havent doen the rebuild. Box freezes at least once a day. I have noticed that if I am recording something and try to anythign fancy (like pause/rewind live tv), then it sticks. Sometimes it works itself out after a few minutes, mostly it needs a long reset :mad:
    It looks like you should plug out the box and plug back in after a minute. This reset can solve a lot of problems. It is not guaranteed to solve every problem.


  • #357
    John mac
    Registered Users, Registered Users 2 Posts: 5,130 ✭✭✭John mac


    warlikedave wrote: »
    At least the card trick will work perfectly with the old EPG mate :P

    No it dosn't . never worked for these ,

    just remove the card and it reverts to the uk epg..


  • #358
    boccy23
    Registered Users, Registered Users 2 Posts: 3,050 ✭✭✭boccy23


    :mad:
    An Tarbh wrote: »
    This EPG has been a disaster for me, yeah it looks good but that's been the only upside so far. My box keeps freezing on me at random intervals. It happens when I change the channel, when I try and watch a recording or if I'm browsing through the mini guide. Each time I just get a blue screen and have to reboot the box but while it fixes the problem initially it keeps on happening. I tried a forced update to see if that would restore the previous EPG but having read previous posts here that won't work, even when completed the same problems keep occurring.

    Before I have to ring Sky I was wondering if anyone else had similar problems and what if anything they did to overcome them?

    Thanks.

    I have been having exactly the same problems. And no unplugging it does not work.

    When I try Live Pause, it freezes. When I try to play back I got a blue screen. Disaster.

    Got onto Sky and despite their best efforts so far, absolutely no joy.

    In order of sequence we have tried:
    1/Rebuild
    2/Forced update
    3/Full system reset (i.e. lose all programmes)
    4/System sync with Sky center

    They are now trying to see if it my card but have heard nothing back.

    If they don't sort it soon, me and my €80 a month are hoing bye bye. :mad:


  • #359
    jakdublin
    Registered Users, Registered Users 2 Posts: 1,066 ✭✭✭jakdublin


    Anybody else having problems recording with the new EPG? I can't record. Have to do my sky-plussing from my iPad or iPhone. :mad:


  • #360
    Pat Gleeson
    Registered Users Posts: 529 ✭✭✭Pat Gleeson


    Rizzo the Rat wrote: »
    I got the new EPG a couple of weeks ago. All working OK except for the Quick Links function.

    The Quick Links function is not available on the 'All Channels' section of the EPG. You have to scroll across to one of the Genre tabs (e.g. Entertainment) to see Quick Links. Took me a few minutes to figure this out :D


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  • #361
    An Tarbh
    Registered Users, Registered Users 2 Posts: 412 ✭✭An Tarbh


    boccy23 wrote: »
    :mad:

    I have been having exactly the same problems. And no unplugging it does not work.

    When I try Live Pause, it freezes. When I try to play back I got a blue screen. Disaster.

    Got onto Sky and despite their best efforts so far, absolutely no joy.

    In order of sequence we have tried:
    1/Rebuild
    2/Forced update
    3/Full system reset (i.e. lose all programmes)
    4/System sync with Sky center

    They are now trying to see if it my card but have heard nothing back.

    If they don't sort it soon, me and my €80 a month are hoing bye bye. :mad:

    I'm gonna have to bite the bullet and ring, nothing I seem to do be it from suggestions here or things I've tried myself are working. I reset the box just there and as soon as the box turned on and I changed the channel the screen went blue. I've also had 2 recordings fail as well. I'm not exactly filled with confidence contacting given that all of the above options have failed for you.


  • #362
    An Tarbh
    Registered Users, Registered Users 2 Posts: 412 ✭✭An Tarbh


    Alright, bit the bullet and got onto Sky, spoke with a charming customer service agent who tried to put the blame on my tv and of course wasn't aware of any issues with the new EPG.

    He only had me reboot the box and then got me to flick through the channels and since nothing wrong was happening he seemed to think there wasn't an issue to which I explained that once the box had been rebooted it generally worked as normal until such time as the box froze, sound dropped or a recording didn't work.

    His suggestion was that I pay €100 for an engineer to have a look at the box as I'm outside of the original warranty which i didn't extend. I wasn't aware there was an option to do so but there you go, that's another matter. I told him I didn't see why I should have to pay since I didn't cause this problem.

    I told him I had had no issues with my box in the 18 months I've been with Sky, it's only since the new EPG was installed that these issues have started, he didn't seem capable of making the link.

    He did tell me, just before I got so fed up and hung up on him, that this should just resolve itself. Well we'll see about that, if not I hope the next time I'm onto Sky that I'm not dealing with that clown. Ok rant over.


  • #363
    Stinicker
    Banned (with Prison Access) Posts: 7,102 ✭✭✭Stinicker


    Got the new EPG on my Amstrad box sometime in the last 24 hours.


  • #364
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    John mac wrote: »
    No it dosn't . never worked for these ,

    just remove the card and it reverts to the uk epg..

    It did for me using a Scottish ftv card in conjunction with my sub card and for many others...how come it didn't work for you?


  • #365
    The Ayatolla
    Registered Users, Registered Users 2 Posts: 4,108 ✭✭✭The Ayatolla


    I'm guessing if you just plug out the box, hold back up button while plugging it back in for about 20 seconds it will manually push the update to the box??


  • #366
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    The Ayatolla wrote: »
    I'm guessing if you just plug out the box, hold back up button while plugging it back in for about 20 seconds it will manually push the update to the box??

    It should but don't unplug the box....the new epg is on the download stream for 895 and 890 boxes.


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  • #367
    John mac
    Registered Users, Registered Users 2 Posts: 5,130 ✭✭✭John mac


    warlikedave wrote: »
    It did for me using a Scottish ftv card in conjunction with my sub card and for many others...how come it didn't work for you?

    old Thomson HD box - the one with component out

    does not have the darwin software. thats why is wont work (i presume)


  • #368
    martyeds
    Registered Users Posts: 339 ✭✭martyeds


    My update came through last night. I was watching something and fell asleep. When i woke up after 1 AM . I noticed i just had a blank screen. Didnt no what had happened so i turned the box off and back on again. Everything looked different but i eventually got used to it.

    Only issue i have is with the TV Guide. Once i press it. Then press All Channels. It only lists 8 channels on the each page. I am sure it used to list 12 on each page before the update. Definitely 10 anyway. Anyone got ideas how to get it back?


  • #369
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    martyeds wrote: »
    I am sure it used to list 12 on each page before the update. Definitely 10 anyway. Anyone got ideas how to get it back?
    6 channels per page was the standard listing.

    No way of changing afaik.


  • #370
    martyeds
    Registered Users Posts: 339 ✭✭martyeds


    muffler wrote: »
    6 channels per page was the standard listing.

    No way of changing afaik.


    I am nearly sure that UK Gold always on my first page on the TV Guide, now it has moved onto the second page.


  • #371
    Harcrid
    Registered Users, Registered Users 2 Posts: 1,309 ✭✭✭Harcrid


    With the old EPG you could disable the Mini TV and then have 12 channels listed on the same page. Can't do this now which is a shame. Its 8 channels whether mini tv is enabled or disabled.


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  • #372
    jakdublin
    Registered Users, Registered Users 2 Posts: 1,066 ✭✭✭jakdublin


    jakdublin wrote: »
    Anybody else having problems recording with the new EPG? I can't record. Have to do my sky-plussing from my iPad or iPhone. :mad:

    In the absence of anybody else replying, I'll answer myself. :D

    A plug-out and plug-in solved my issue.


  • #373
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    John mac wrote: »
    old Thomson HD box - the one with component out

    does not have the darwin software. thats why is wont work (i presume)

    Ah fair enough my apologies


  • #374
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,525 Mod ✭✭✭✭sharkman


    I have the old Thomson HD box (model 102140) , will this get the update ??


  • #375
    John mac
    Registered Users, Registered Users 2 Posts: 5,130 ✭✭✭John mac


    sharkman wrote: »
    I have the old Thomson HD box (model 102140) , will this get the update ??

    if it has the component out as well as hdmi ,then nope.


  • #376
    Marath
    Registered Users Posts: 13 ✭Marath


    John mac wrote: »
    if it has the component out as well as hdmi ,then nope.

    I thought no Thompson boxes were getting the new EPG, only Samsung and Pace, once all the Amstrad boxes are updated ?


  • #377
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Marath wrote: »
    I thought no Thompson boxes were getting the new EPG, only Samsung and Pace, once all the Amstrad boxes are updated ?

    That's correct. The Thomsons didn't even get Darwin, let alone Picasso.


  • #378
    zooropa2012
    Registered Users Posts: 41 ✭zooropa2012


    Hi all,

    I have the Amstrad DRX595 Sky HD mini receiver, will the new EPG be coming this box soon?,

    I tried a force download but still nothing new.


  • #379
    rogue.goofball
    Registered Users Posts: 54 ✭✭rogue.goofball


    boccy23 wrote: »
    :mad:

    I have been having exactly the same problems. And no unplugging it does not work.

    When I try Live Pause, it freezes. When I try to play back I got a blue screen. Disaster.

    Got onto Sky and despite their best efforts so far, absolutely no joy.

    In order of sequence we have tried:
    1/Rebuild
    2/Forced update
    3/Full system reset (i.e. lose all programmes)
    4/System sync with Sky center

    They are now trying to see if it my card but have heard nothing back.

    If they don't sort it soon, me and my €80 a month are hoing bye bye. :mad:

    I've got to point3 with them... a few films I want to watch first, but this has been really bad for me. cant do anything when another programme is recording. If you happen to be in the guide when a planned recording starts, you are most likely just one click away from the blue screen. Sometimes flicking channels then the sound goes, crazy unexplainable stuff at this stage.
    Oh and when I called SKY I was the first person to report this, until I rang them back a few minutes later after step 2 failed, then next girl admitted there had been 'some' other customers, with similar experiences.


  • #380
    rogue.goofball
    Registered Users Posts: 54 ✭✭rogue.goofball


    An Tarbh wrote: »
    Alright, bit the bullet and got onto Sky, spoke with a charming customer service agent who tried to put the blame on my tv and of course wasn't aware of any issues with the new EPG.

    He only had me reboot the box and then got me to flick through the channels and since nothing wrong was happening he seemed to think there wasn't an issue to which I explained that once the box had been rebooted it generally worked as normal until such time as the box froze, sound dropped or a recording didn't work.

    His suggestion was that I pay €100 for an engineer to have a look at the box as I'm outside of the original warranty which i didn't extend. I wasn't aware there was an option to do so but there you go, that's another matter. I told him I didn't see why I should have to pay since I didn't cause this problem.

    I told him I had had no issues with my box in the 18 months I've been with Sky, it's only since the new EPG was installed that these issues have started, he didn't seem capable of making the link.

    He did tell me, just before I got so fed up and hung up on him, that this should just resolve itself. Well we'll see about that, if not I hope the next time I'm onto Sky that I'm not dealing with that clown. Ok rant over.

    Interesting... my box is also 18 months old - could it be that there are a few boxes of a certain vintage that for 'some' reason, struggle with the new software. Others who are having problems - how old is your box, and what is the spec - maybe we can make the link, and go to SKY with it, as for sure I'm not paying for an engineer. UPC have been sniffing around my estate alot, so I could switch to them, and probably save some money (phone/broadband/tv in one) but I dont *really* want to.


  • #381
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    If Sky tried to charge you for this, I'm sure you could argue that their update caused the issue so they should be responsible. Even though the box is your property, it's their update that did the damage.


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  • #382
    eiei0
    Registered Users, Registered Users 2 Posts: 419 ✭✭eiei0


    I have a Thomson 4E3011 will it be getting the new EPG,

    version it has now is sky+8.3.2


  • #383
    An Tarbh
    Registered Users, Registered Users 2 Posts: 412 ✭✭An Tarbh


    rogue.goofball wrote: »
    I've got to point3 with them... a few films I want to watch first, but this has been really bad for me. cant do anything when another programme is recording. If you happen to be in the guide when a planned recording starts, you are most likely just one click away from the blue screen. Sometimes flicking channels then the sound goes, crazy unexplainable stuff at this stage.
    Oh and when I called SKY I was the first person to report this, until I rang them back a few minutes later after step 2 failed, then next girl admitted there had been 'some' other customers, with similar experiences.

    I rang them with the same issues and was of course the first person to have any problems with the EPG, they really shouldn't insult customer's intelligence with crap like that.


  • #384
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    The beta forums and its post release function is ending in less than two week so that be the end of beta stuff for drx 890 and 1TB boxes for a short while.


  • #385
    eiei0
    Registered Users, Registered Users 2 Posts: 419 ✭✭eiei0


    Anyone ???
    eiei0 wrote: »
    I have a Thomson 4E3011 will it be getting the new EPG,

    version it has now is sky+8.3.2


  • #386
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    eiei0 wrote: »
    Anyone ???

    I don't think it will - the pace and Samsung boxes are next for the upgrade path and while there was mention of Thompson - in the end sky have set no further info out in regards to that particular brand of boxes while they have in regards to pace and Samsung - so I'd say there is a serious chance that it wont be.


  • #387
    Pat Gleeson
    Registered Users Posts: 529 ✭✭✭Pat Gleeson


    Thomson boxes will not be getting the new EPG

    http://www.sky.com/helpcentre/tv/sky-plus-hd/tv-guide/faqs/index.html?search_omni=search-article-sslc

    Click on "How can I find out which Sky+HD box model I have?"


  • #388
    boccy23
    Registered Users, Registered Users 2 Posts: 3,050 ✭✭✭boccy23


    rogue.goofball wrote: »
    Interesting... my box is also 18 months old - could it be that there are a few boxes of a certain vintage that for 'some' reason, struggle with the new software. Others who are having problems - how old is your box, and what is the spec - maybe we can make the link, and go to SKY with it, as for sure I'm not paying for an engineer. UPC have been sniffing around my estate alot, so I could switch to them, and probably save some money (phone/broadband/tv in one) but I dont *really* want to.

    Mine is an AMSTRAD DR something something. Cant remember the exact code.


  • #389
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    Pat Gleeson wrote: »
    Thomson boxes will not be getting the new EPG

    http://www.sky.com/helpcentre/tv/sky-plus-hd/tv-guide/faqs/index.html?search_omni=search-article-sslc

    Click on "How can I find out which Sky+HD box model I have?"
    Cheers....they could have stated that on the Dev forum but they didn't.


  • #390
    kayevajo
    Registered Users Posts: 241 ✭✭kayevajo


    lads,

    i have an amstrad box model no 4f3006 , any idea if/when the new epg is being rolled out to this, thanks


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  • #391
    Pat Gleeson
    Registered Users Posts: 529 ✭✭✭Pat Gleeson


    kayevajo wrote: »
    lads,

    i have an amstrad box model no 4f3006 , any idea if/when the new epg is being rolled out to this, thanks

    Check here - 4F30's are slated for later in the year:

    http://www.sky.com/helpcentre/tv/sky-plus-hd/tv-guide/faqs/index.html?search_omni=search-article-sslc


  • #392
    aaronenglish81
    Registered Users Posts: 20 ✭aaronenglish81


    thebrush wrote: »
    Hi,

    Hope this won't affect the"card Trick" ?

    Cheers
    Damo

    What is the card trick :?


  • #393
    eddiem10
    Closed Accounts Posts: 177 ✭✭eddiem10


    http://www.boards.ie/vbulletin/showthread.php?t=2056353483


  • #394
    machiavellianme
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭machiavellianme


    If we own our own sky box, why arent these updates optional?
    I can choose whether or not to download windows updates on my pc, I can reject the installation of IE etc, how come sky can pretty much force their software onto our boxes whether we want it or not?

    Is there any legal ground for challenging their "right" to install whatever they please on our boxes? Unless there is a security breach or some other worthy reason.

    Anyone know where we stand as the owner?


  • #395
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    machiavellianme wrote: »
    If we own our own sky box, why arent these updates optional?
    I can choose whether or not to download windows updates on my pc, I can reject the installation of IE etc, how come sky can pretty much force their software onto our boxes whether we want it or not?

    Is there any legal ground for challenging their "right" to install whatever they please on our boxes? Unless there is a security breach or some other worthy reason.

    Anyone know where we stand as the owner?
    It's probably hidden in the " terms and conditions". I agree with you entirely I was perfectly happy with the old epg especially as I could get the trick channels.


  • #396
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    New Update

    Thanks you for taking part in the trial of the latest EPG software!



    The boxes with the serial number you have given will be switched in the early morning of tomorrow morning (Tuesday 24th July).



    For those new to the “Further Enhanced EPG” forum the key changes you will now see are:

    When you delete items you will be able to undelete them from a new tab to the left of the all tab in the Planner. There is more detail around this in the discussion thread: “Recovering deleted recordings feature”.
    Modification to the look and feel of some On Demand classifications to support the upcoming Catch-Up functionality.
    Performance improvements in many scenarios.
    The trick mode icon has had a cosmetic update and now operates more smoothly than before.



    The key intent of release 53.57 is to widen the beta group, so if you are upgrading from 53.53 you will not notice major changes or fixes. We intend to make a further update within the next two weeks.



    Key known issues from 53.53 (these are still unresolved – these have proven trickier to resolve than expected, but we have made good progress recently, and expect to see them resolved in the next release to the forum):

    We have seen a couple of incidents of stuck in standby recovered by rebooting the box
    Intermittently, image may freeze during trickmodes recovered by stopping and replaying the event
    Planner rebuild may stall (sometimes as long as 20 mins) if you see this you can recover more quickly by turning the power off and back on
    Green button/Channel selector in On Demand incorrectly shows 'There are no programmes of this type'
    Reminders are sometimes not transparent
    It is possible to highlight the entire grid as yellow by browsing radio channels in the grid
    FF/RW/Pause sometimes causes a lockup until a channel change is carried out



    We look forward to reading more of your comments.


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  • #397
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    warlikedave wrote: »
    New Update
    The trick mode icon has had a cosmetic update and now operates more smoothly than before.
    Are they getting in on the act now also? ;)


  • #398
    machiavellianme
    Registered Users, Registered Users 2 Posts: 12,655 ✭✭✭✭machiavellianme


    warlikedave wrote: »
    New Update

    Trick mode? What's that?


    * hopes they've built in the card trick option :rolleyes:


  • #399
    eddiem10
    Closed Accounts Posts: 177 ✭✭eddiem10


    muffler wrote: »
    Are they getting in on the act now also? ;)

    Are Sky, off the record or otherwise, aware of the "card trick"? If so, they must be aware of the disappointment of their Irish customers that, for the majority, it no longer works.. It is not as if it is costing them revenue to have the trick in place. In fact the opposite. I for one will be getting a Freesat PVR as soon as my contract is up if I cannot figure a way of getting the EPGs combined before then.


  • #400
    twinklerunner
    Registered Users, Registered Users 2 Posts: 902 ✭✭✭twinklerunner


    eddiem10 wrote: »
    Are Sky, off the record or otherwise, aware of the "card trick"? If so, they must be aware of the disappointment of their Irish customers that, for the majority, it no longer works.. It is not as if it is costing them revenue to have the trick in place. In fact the opposite. I for one will be getting a Freesat PVR as soon as my contract is up if I cannot figure a way of getting the EPGs combined before then.

    [FONT=Helvetica, Arial, sans-serif]Indeed. If you've ever been to an Irish/English bar in Spain or Portugal you'll see that Sky is always on the tv, even though Sky is only intended for UK & Ireland. This must be a huge earner for them.[/FONT]


  • #401
    warlikedave
    Registered Users Posts: 1,529 ✭✭✭warlikedave


    eddiem10 wrote: »
    Are Sky, off the record or otherwise, aware of the "card trick"? If so, they must be aware of the disappointment of their Irish customers that, for the majority, it no longer works.. It is not as if it is costing them revenue to have the trick in place. In fact the opposite. I for one will be getting a Freesat PVR as soon as my contract is up if I cannot figure a way of getting the EPGs combined before then.

    They are i'd say but that is not an official function of their software - technically it is seen as a bug. Sky makes money off epg slots and the ROI market is its own market when it comes to that so it is of no benifit to them to merge the uk and Irish epg


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