"Leap" into the unknown: The feedback thread

AngryLips wrote: »

+1 on this. It is very frustrating especially where there is a service disruption. I once tagged on at Abbey Street only to notice afterwards that the real-time displays were showing that trams were only running as far into town as Smithfield. I couldn't understand why the validators were not disabled in this situation and when I phoned Luas for a refund I got some attitude along the lines of "you should've checked the service notices first" before they reluctantly refunded my ticket "as a once-off gesture of goodwill" ...for charging me for a service they were unable to provide at that time.

Something similar happened to me, however in that case no trams were running and I had no problem getting a refund (except they got my name completely wrong on the cheque even though all communication was via email /sigh/). In my case I had got off a train in Heuston, walked across to the South bound Luas platform, tagged on up on the right hand side where the display is not visible and then walked up to the display to see the message and curse loudly. Learned my lesson though...

Also tagged on twice once - well tagged on, forgot had tagged on and so subsequently tagged off. A little more flexibility in the system for eejits like me would be nice

D.

AngryLips wrote: »

Dravokivich you're just being pedantic, the press release says you can top up at all dart stations plus the commuter services mentioned. Both Sydney Parade and Greystones are Dart stations so it's about as clear as it can be.

The press release says short hop zone
IE say here here it goes from Greystones

Ah but does it have a ticket machine?

lxflyer wrote: »

Ah but does it have a ticket machine?

Does Broombridge?

http://www.thejournal.ie/student-travelcards-leap-cards-553474-Aug2012/
How exciting, students will be able to pay the exact same adult fare with the leap-enabled travelcard. And instead of paying €5, you get to pay €12 for it! They've also pretty much confirmed no daily/weekly capping until at least 2013.

blubloblu wrote: »

http://www.thejournal.ie/student-travelcards-leap-cards-553474-Aug2012/
How exciting, students will be able to pay the exact same adult fare with the leap-enabled travelcard. And instead of paying €5, you get to pay €12 for it! They've also pretty much confirmed no daily/weekly capping until at least 2013.

Whilst I would agree that it's nowhere near fully enabling the abilities of Leapcard technology,it's not quite so Awful for Student Leapers as the Journal article might be interpreted.

Currently,cash paying students over 16 get NO discount on Bus Cash Fares.

With the Student Leapcard they will at least get the discounted LeapFare,so that alone is some advance for them.

It also needs to be noted that the current Student Travelcard costs....erm...€12 with it's replacement Student Leapcard costing....ah...€12

Leapcard have,in fact discounted the €5 deposit requirement so another,albeit small,financial benefit to the Student Leaper.

However,all that said,Leapcard's roll-out remains one of the most glaring examples of Official Ireland making a total hames of something which had the potential to be a game-changer in Public Transport.

A frightening lack of vision,confidence and backbone allowed a variety of well funded and powerful regulatory agencies to fudge and fluff their responsibilities.

This approach (or lack thereof) has actually created brand new problems and superimposed them on top of an already archaic Dublin Public Transport Fare Structures.....An epic FAIL in my opinion.

At this juncture,Leapcard,instead of being out in front in the minds of Dublin Public Transport users,is struggling to maintain the small amount of momentum it gained at launch.

The decision,taken at inception,over a decade ago,to allow every individual service provider to "do their own Ticketing thing" has effectively left Leapcard with a battle of significant proportions to fight.

Thus far,we see no signs of Leapcard winning that battle,let alone the war.

It's rare enough for me to agree with Foggy_Lads assessments of situations,but in the case of Leapcard he's not far off the mark as to the outcome,UNLESS somebody in charge wakes up pronto :eek:

foggy_lad wrote: »

Tickets like the travel90 will get them better savings.

Correct me if I am wrong about the travelcard but won't students still be required to pay €12 for the student travelcard to use intercity or commuter rail outside of the short hop zone and if that is the case then this student leap card is even less value than you seem to think. my understanding on why it cost €12 instead of the normal €5 was because it was a personalised card with the photo of the holder emblazoned on the front.

I'm loathe to correct you on such stuff Foggy,but in the absence of any form of clarity from the various well funded agencies I'll give you my take on it..?

If the Student purchases a Student Leapcard then THAT becomes their dei-facto Student Travelcard for all other Student Reductions.IE: NO requirement to possess a second STC for Mainline Rail/Provincial Bus.

However a non-Dublin focused Student opting to remain with the old STC will continue to purchase the BAC/DART/Luas pre-paid Student range as normal.

Remember the €5 is a useable DEPOSIT,not a charge,as the Leapcard is effectively FREE to obtain.

It's a mess for sure,but it's what we have.

The gen on personalized Leapcards is here,in section 9.

https://www.leapcard.ie/PageSetting/ContentViewer.aspx?Val=CG%2fCj953WkPB%2b7fwjkLFshsyP7wecX6fiV0VBn3Q632F20yhboVXGTVmv%2b2bImvcFvyDWv8wk%2bd4E5kAGPCvjpJvBUgOhvVEg%2fB6ZgVyLiI6nLqx13jMpsQIKgDUASmGM793kdSI9FJOtf2oYKBBrP3uRbgVAG0ZGo31awr2Vmg%3d

9.1 Personalised Leap Cards have the Leap Card customer’s name and photograph printed on them. The following types of Leap Card must be personalised:

(a) Student Leap Cards (when introduced);

(b) Scholar Leap Cards (when introduced);

(c) Child Leap Cards 12-15; and

(d) Leap Cards containing certain Tickets (for example annual and monthly passes) which can only be applied to a Personalised Leap Card in accordance with the rules of the relevant Transport Operator.

The most important words being..."when introduced"....:rolleyes:

what exactly is a stage ie Stages 8 – 13 Stages 4 – 7 etc

hoff1 wrote: »

what exactly is a stage ie Stages 8 – 13 Stages 4 – 7 etc

Possibly the best way of proving the point in this debate is for Hoff1 to drop into Dublin Bus Head-Office with the information clutched in hand...

http://www.dublinbus.ie/en/Fares--Ti...e-Information/

Then,very politely ask if,somebody from the Office,could come along and point out,on the street,the ACTUAL Stage-Points to which the Timetable and asociated Company literature refers.

THAT approach alone,would be an interesting exercise ....:rolleyes:

hoff1 wrote: »

what exactly is a stage ie Stages 8 – 13 Stages 4 – 7 etc

The defunct stages on the long-gone electric tramway network which used to extensively cover Dublin, isn't it obvious? Definitely the most logical way to calculate fares.