Tesco Mobile

that was quick paul thanks for that

Hi, reading this thread I noticed some older messages stating that to have a data bundle add-on on a Capped Monthly plan one must top up additionally.
I've just had a chat with a tescomobile representative who stated the contrary. Does anybody have some up to date info on this?

info: Please wait for a site operator to respond.
nfo: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with Pat.
Pat: Hi. How can I help you today?
You: hi
You: could you tell me what is "flexcredit"?
Pat: See here for more information on this type of plan.
You: I looked there
You: It only says you get x amount of flexcredit
Pat: It is a bill pay plan that also allows you to top up yourself.
You: but it doesn't say what flexcredit is
You: ok, so I get billed €10 and I get €30 flexcredit
Pat: If you were on the 30e flex credit plan you would pay 10 e by direct debit every moth and receive 30e credit.
You: can I buy a data addon with this credit or call EU numbers?
Pat: You can then use this credit in whatever way you wish - calls/texts/data.
Pat: You also have the option to top up if you use up this credit.
Pat: Yes you can.
You: there is a small print which I just saw now at the bottom of that page:
You: Please note: flexible credit cannot be used for roaming, international calls, premium rate numbers and purchasing any add on bundles. You must top up to access these services.
Pat: This is the 20 euro bonus of your 30e credit.
You: so can I buy a data addon with that credit or I must top up by €5 additionally?
You: oh, so I can use €10 to buy the addon or call abroad and the €20 up to the total of €30 can only be used for domestic calls/texts?
Pat: The 10e you pay goes into your main balance. This can be used to purchase add on's or to make international calls/texts.
Pat: The 20e "bonus" can only be used for local calls/texts.
Pat: That is correct.
You: I am sorry for being paranoid, but I must be very sure. The note at the bottom clearly says "Subscription amount cannot be used as credit."
You: My understanding is that "subscription amount" is the €10 which I pay monthly and which I CANNOT use as credit.
Pat: This refers to the 20e "bonus" credit you receive. It cannot be used as main credit.
You: And for that €10 subscription I get €30 flexcredit which cannot be used to buy addons (ie a data addon).
Pat: No.
You: ok, I will save this chat for future reference in case thing won't go as you say when I will move my number to this plan
You: one more question:
You: how do I move from pay as you go to this capped monthly?
You: the website only allows me to ask for a new number.
Pat: You need to apply for this plan by filling out the application form here. When you receive your new sim we can then move your existing number over.
You: even if I am already a tescomobile customer?
Pat: Yes. The capped plan is a bill pay plan and you will have to fill out the application form and be approved for this plan.
You: OK, I understand.
You: Thank you.
You: Is there a minimum contract?
Pat: You can exit this plan at anytime you wish.
You: Great. Thanks for your help. Have a good day!
Pat: We would then switch you back to pay as you go at your next billing cycle date.
You: OK
Pat: Thanks for chatting with me today. Please click here to answer a few questions about your experience with us today. Have a good day!

If I cancelled my account with 3 and it ended today and my Tesco bill pay phone has not arrived yet will I still be able to port my old number even if I can't receive calls or texts on the old number?

HI All, looking to pickup a xiomi phone from Tesco today. Wondering if it will be locked.If anyone has recently bought a prepay phone from tesco could you please advise? Many thanks