HKC Secure watch battery fault

MojoMaker · 31-10-2014 5:02pm

Hi Koolkid, could you send me the link to the engineer manual (and the user manual) for the Secure Watch panel too please.

Thanks a mill.

altor · 31-10-2014 5:26pm

MojoMaker wrote: »

Hi Koolkid, could you send me the link to the engineer manual (and the user manual) for the Secure Watch panel too please.

Thanks a mill.

Sent you that by P.M.

fireballs · 29-11-2014 2:17pm

Hi Koolkid, could I also get a link to the engineer manual for the Secure Watch panel too please?

I got the "Battery Fault" error, and I replaced the battery, but I still have the same fault.
Is there a particular sequence that I must follow when replacing the battery?

Thanks very much!

KoolKid · 29-11-2014 10:39pm

I PMed you that manual.

The battery fault should clear itself.
Check the battery fuse & also check there is a charge voltage on the battery leads.

KokaKola · 20-12-2014 9:43pm

Koolkid,

Can you send me a copy of the Engineering Manual?

KoolKid · 21-12-2014 9:16am

Sent you that.

choicer · 01-01-2015 10:42pm

We have the same error message with the battery fault but will get the landlord to sort that out.

This evening we got another error message: Add & Id keypad

Can't seem to find a solution anywhere. Anyone got any ideas? It's not accepting any of the codes

KoolKid · 02-01-2015 8:09pm

Battery is probably dragging the system down.
Try disconnecting the battery power it down and power it up on mains power only.
Do you have the user code for the system?

choicer · 02-01-2015 8:27pm

KoolKid wrote: »

Battery is probably dragging the system down.
Try disconnecting the battery power it down and power it up on mains power only.
Do you have the user code for the system?

To be honest, I have little or no engineering/electrical knowledge and wouldn't know where to start. All I know is that it was installed in 2004 and may not have been serviced for year, and we know the code to switch on/off.

I tried entering the default usercode codes as per some installation manual I found online but it won't accept any entries.

Got quote of €128 to come out, change battery & service the system (as long as its under an hour). Obviously other parts would add to this figure.

KoolKid · 03-01-2015 7:57pm

A little bit expensive. Shop around and get someone out to look at what's needed and then give you a total price.
I don't agree with time based calls priced like that. It's only encouraging the engineer to take his time etc.

choicer · 06-01-2015 1:53pm

KoolKid wrote: »

A little bit expensive. Shop around and get someone out to look at what's needed and then give you a total price.
I don't agree with time based calls priced like that. It's only encouraging the engineer to take his time etc.

Fairly limited here in Tipp with regards to companies like this. I called them about the error appearing & said it would be €109 (inc VAT) to come out and troubleshoot the issue and also service the system as it's been some time for that.

The battery is €20 on top of that. She said it would only go over the above price if the issue was bigger than expected or something else was wrong that required more parts.

KoolKid · 06-01-2015 10:18pm

I wouldn't allow anyone into my house for work on an open ended price like that.
I would always agree to go out & price the job first & then let the customer decide.

Barney Magoo · 20-01-2015 4:08pm

Hi guys,
Reviving this long running thread for a problem I have.

Got the Low Battery alert and replaced the battery with a new 12V 7AH, but still getting a fault alert from time to time (and early morning and all day GSM calls). Could the battery be a dud or is there something else I missed?
The engineer manual would be useful to have if you could PM also.
Many thanks

HKC SW-1070 Panel

KoolKid · 20-01-2015 6:26pm

I will PM you the manual.
Have you a meter to check the battery and battery leads.?
Also are you sure it's not a wireless device battery.

Barney Magoo · 20-01-2015 6:44pm

KoolKid wrote: »

I will PM you the manual.
Have you a meter to check the battery and battery leads.?
Also are you sure it's not a wireless device battery.

Thanks for the manual. I'll get the new panel battery checked tomorrow.

It could indeed be a wireless device battery. The alert message just mentions 'battery flt', not 'panel battery low', or 'panel battery flt'

Not sure how to check the wireless device batteries.

KoolKid · 20-01-2015 10:21pm

Do you have engineer access.
If so go through the log. Press zero on the battery fault event.

altor · 20-01-2015 11:19pm

Barney Magoo wrote: »

Thanks for the manual. I'll get the new panel battery checked tomorrow.

It could indeed be a wireless device battery. The alert message just mentions 'battery flt', not 'panel battery low', or 'panel battery flt'

Not sure how to check the wireless device batteries.

You can also check the low battery in your user menu if set up.

Barney Magoo · 22-01-2015 12:07pm

Thanks again to the experts KoolKid and Altor.

I finally found my engineer access code and checked the log. All events (scrolled back more than 100) were 'battery fault' identified as Panel Battery, then the next event was 'battery OK' then ' battery fault' then ' battery OK' etc.
This has continued intermittently for a week after fitting a new battery, along with the calls to my mobile sometimes through the night every couple of hours 'battery fault confirm by dialling zero'. If you don't confirm, it calls every 2 minutes.

No mention of RF battery events. I haven't yet tested the voltage on the new battery, but the service menu test appeared to show sufficient current.
Any thoughts?

KoolKid · 22-01-2015 12:12pm

Have you a meter to check the battery leads and see what voltage is present.?

Barney Magoo · 22-01-2015 2:48pm

No meter with a voltage scale unfortunately, just a simple one showing active current (red light on or off), so I'll have to take it back to the supplier for a voltage check. The intermittent nature of the fault is a puzzle though.

Barney Magoo · 04-02-2015 7:15pm

Just to close out this issue. I had some difficulty identifying the intermittent nature of the problem and it wasn't clear if the new battery was a dud or not so I called on altor to check it out. The new battery showed a full voltage, but it wasn't taking the charge all the time.

Turns out the new battery was suspect after all, a replacement installed by altor worked a dream. Returned the battery I bought to the supplier for a full refund so all happy.

Many thanks to Koolkid and to altor for great advice on here.

altor · 09-02-2015 8:23pm

Barney Magoo wrote: »

Just to close out this issue. I had some difficulty identifying the intermittent nature of the problem and it wasn't clear if the new battery was a dud or not so I called on altor to check it out. The new battery showed a full voltage, but it wasn't taking the charge all the time.

Turns out the new battery was suspect after all, a replacement installed by altor worked a dream. Returned the battery I bought to the supplier for a full refund so all happy.

Many thanks to Koolkid and to altor for great advice on here.

Thanks for coming back and letting us know

pnag · 07-05-2015 1:37am

Can I get a copy of the manual?

Just had the battery fault light come on, so going to get a new one and follow the instructions here. Anywhere that's best to pick one up?

Thanks guys!

KoolKid · 07-05-2015 7:39am

Any suppliers or electrical wholesalers would have these batteries.
I'll PM you the manual.

Millerz · 09-05-2015 7:01pm

Hi Koolkid or Altor
You guys really know your stuff here.
Could you please pm me the Engineers Manual for the secure wave system.
My brother installed the SW1070 and the slimline SW- RKP keypad panel. Also he installed shock sensors on 6 windows at the back of the house.
For a while the panel was saying low battery call engineer. He couldn't get out and we had a power cut lately. After that the panel now reads
Comms Fault. Panel cannot SET. Contact engineer. RF low battery.RF Comms FLT and the date is wrong. Any help or advice much appreciated.

KoolKid · 09-05-2015 9:13pm

Hi
I have PMed you than manual.
I would replace any batteries that are showing low.After that if its still showing comms lost I would delete & re enroll the offending devices.

Millerz · 10-05-2015 12:53pm

Thanks so much for your help. Will let you know how I get on. I only saw the c123a batteries in the info sheet so bought them and it was only here I read about the 7 amp 12 volt rechargeable battery so will check that out. Thanks again.

Millerz · 10-05-2015 1:16pm

I see HKC have an App. It's 7.99 to buy in the App Store. Anyone know anything about it? How would alarm connect to it? Amateur here asking? Thanks

kub · 10-05-2015 1:43pm

The app only works with the HKC Quantum, 10/70 or 20/140. You need a recognised installer to commission it.

KoolKid · 10-05-2015 2:33pm

You also have to pay an annual subscription to use the app.

Millerz · 10-05-2015 5:44pm

Hi Koolkid,
The large battery was testing perfect too. Thanks again.

altor · 10-05-2015 8:11pm

Millerz wrote: »

I see HKC have an App. It's 7.99 to buy in the App Store. Anyone know anything about it? How would alarm connect to it? Amateur here asking? Thanks

You need a GSM-SC, Wifi or Lan card installed to connect to securecomm to use the App.

altor · 10-05-2015 8:12pm

Millerz wrote: »

Hi Koolkid or Altor
You guys really know your stuff here.
Could you please pm me the Engineers Manual for the secure wave system.
My brother installed the SW1070 and the slimline SW- RKP keypad panel. Also he installed shock sensors on 6 windows at the back of the house.
For a while the panel was saying low battery call engineer. He couldn't get out and we had a power cut lately. After that the panel now reads
Comms Fault. Panel cannot SET. Contact engineer. RF low battery.RF Comms FLT and the date is wrong. Any help or advice much appreciated.

If you go into the service menu in engineer mode.
Scroll to device status and go through them all to see what has the low battery.

Millerz · 11-05-2015 9:03am

Thanks Altor, will check this out.

altor · 11-05-2015 1:07pm

Millerz wrote: »

Thanks Altor, will check this out.

No Problem, any other questions let us know.

Keith186 · 17-05-2015 5:12pm

I've to change the battery on mine too. Its a secure watch, not sure which model but seems to be fully wired.

If I change the battery will I need to go into engineer mode to set it up again?

Thanks

KoolKid · 17-05-2015 5:24pm

No you should be able to just open the panel and replace the battery like for like.
The alarm may sound when you open the main panel. This can be silenced with the user code.
If you are anyway unsure working around the mains power turn off the power at the trip switch or at the fused spur at the panel.

Keith186 · 18-05-2015 11:12am

Changed battery there but code seems to be reset to 1111. Does this need to be reprogrammed now?

altor · 18-05-2015 4:42pm

Keith186 wrote: »

Changed battery there but code seems to be reset to 1111. Does this need to be reprogrammed now?

The system has defaulted back to factory setting if 1111 if the system does not except your original user code.
You will need to set up the zones names, types e.g. panic, plus options if you have PIRs installed. User codes, times to set up the time and date.

I have P.M.ed you the manual off the system but if you have any questions please let us know.

Keith186 · 18-05-2015 4:48pm

Cheers altor, will have a read of manual later and give it a shot tomorrow hopefully if I get some time. Installer wrote the zones on the back of the panel so will try set up same ones that were there.

How long would it roughly take for a novice?

altor · 18-05-2015 4:50pm

Keith186 wrote: »

Cheers altor, will have a read of manual later and give it a shot tomorrow hopefully if I get some time. Installer wrote the zones on the back of the panel so will try set up same ones that were there.

How long would it roughly take for a novice?

If the basics is all you are setting up then it will not be a big job.
Knowing the zone list half's your work tho

The manual will help but if you have any questions just ask.

KoolKid · 18-05-2015 5:47pm

I would also check that the factory link lk1 is in place and enable engineer lock to prevent any accidental default of the system again in the future.

Keith186 · 18-05-2015 11:36pm

Is the factory link lk1 an actual wire in the panel? And then enable engineer lock on the keypad I take it.

Also, is the gist of programming it to just set the front door as an e/e zone and label all zones?

Should I change the engineer default code? I.e. can a burglar disable the alarm with this code?

On the list of zones, one of them has (tamp phones) written beside it. Would this be relevant to what I need to do?

Sorry for all the questions!

KoolKid · 19-05-2015 12:22am

Keith186 wrote: »

Is the factory link lk1 an actual wire in the panel? And then enable engineer lock on the keypad I take it.

Also, is the gist of programming it to just set the front door as an e/e zone and label all zones?

Should I change the engineer default code? I.e. can a burglar disable the alarm with this code?

On the list of zones, one of them has (tamp phones) written beside it. Would this be relevant to what I need to do?

Sorry for all the questions!

The LK1 link is a small plastic link on 2 pins on the main PCB board. The manual will show the exact location of it.
You need to programme zone types, attributes for access , part guard etc & descriptions etc.
I would recommend changing the engineer code , a lot of things can be disabled using it. But it will not disarm an armed alarm.
The tamp phones zone should be programmed as tamper. This will activate whether the alarm is set or not.

Keith186 · 19-05-2015 11:34am

Went to start this now. Default engineer code does nothing.

Left sitting room window open and input user code and it displayed the correct zone label about sitting room being open.

My user code definitely changed to 1111 so is this a soft reset of sorts?

Just need to change user code I guess?

KoolKid · 19-05-2015 5:44pm

It is possible. I have seen some strange things like that with panels over the years.

altor · 19-05-2015 5:58pm

Keith186 wrote: »

Is the factory link lk1 an actual wire in the panel? And then enable engineer lock on the keypad I take it.

Also, is the gist of programming it to just set the front door as an e/e zone and label all zones?

Should I change the engineer default code? I.e. can a burglar disable the alarm with this code?

On the list of zones, one of them has (tamp phones) written beside it. Would this be relevant to what I need to do?

Sorry for all the questions!

It should be marked JP1, if you dont have the link then you can twist a piece of cable around the pins. I would also engineer lock the system as if it was to happen again you will lose all programmed data.

altor · 19-05-2015 6:01pm

Keith186 wrote: »

Went to start this now. Default engineer code does nothing.

Left sitting room window open and input user code and it displayed the correct zone label about sitting room being open.

My user code definitely changed to 1111 so is this a soft reset of sorts?

Just need to change user code I guess?

I would try default and set back up the system. Something defo not right on your system.
The older Securewatch does not have the option to just default codes only.

Keith186 · 19-05-2015 9:05pm

Couldn't do anything with it this evening as had to keep power on.
There's a SW610 label inside the panel so it's a fairly old one alright.
Not sure when I'll be able to get a good luck at it but no rush just yet.

Keith186 · 25-05-2015 12:24pm

JP1 is connected to a little box on top right of panel.

There's a JP2 (no connection) with Factory Setting or something similar wrote beside it. How would I default the system to set it up again?

Also, I don't think I seen in the eng or user manual how to set user code.

HKC Secure watch battery fault

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