Banking365 online makeover thoughts??

dimma · 08-12-2011 3:22pm

They better sort it or just revert back to old site, I am abroad and rely so much on 365 online, everyday, i cannot just walk into a branch. Morans in the IT department,all the adds etc and this is the result!!!

I rang them and they said end of the day, all we can do is ring them and ask them to sort it ASAP.!!!!!!!!!!!!!!!!!!!!!! please please sort it so its fast like all other banking internet sites!!!!:(

N7777G · 08-12-2011 3:33pm

lahinch_lass wrote: »

the new version is up and it is atrociously slow .. really seriously awful, only thing is it doesn't seem to be doing the "you've been inactive for 5 minutes" routine after 30seconds which did happen on the old system from time to time.

I'm hoping the slowness is because all the BoI online customers are poking the new system today to see what it's like. But if it stays this slow they're going to be seeing a serious increase in folks using the phone or branch instead.

What an appalling effort the new site is - its like going back in time to the dark days of landline dial up!

Took me about 5 minutes just for the log on page to load - and I have a fast broadband connection - when you eventually get on its hard to read the dark blue text on a dark background. DOH!

What moron came up with this? Progress my a*se!

brianwalshcork · 08-12-2011 3:36pm

Mort5000 wrote: »

I think you are overplaying it.

The service is available for 198 thousand years (I've heard that exaggeration helps make a point). Then it drops for a day and the world ends.
If you can't access the site, use an ATM.
If you can't use an ATM, try phone banking.
If you can't do that, call the branch.

If you're expecting to get paid on a Thursday, what is the likelihood of you NOT being paid. Is that uncertainty the bank's issue, or your employer's?

If, after all this, you still feel this is a life ending issue, change banks.
Vote with your feet.
Complaining on boards.ie will have absolutely no impact on the speed of the site or the turnaround time to a resolution.

HTH

The world won't end, but this doesn't mean that a company can do a sloppy upgrade and expect to get away with it... boards is a good place to bitch about exactly this type of thing, so I see nothing wrong with the OP's post. Taking out a front page advertisement in a national newspaper would be OTT alright.

People have come to expect these types of services to work properly, if the banks don't want us queuing in their branches (and they don't), then they need to make sure that the alternatives work.

They will probably sort it out over time, but why not get it right the first time - this isn't a widely accessible website - only customers can log in - and they know how many regsitered users they have.

They've been advertising the makeover for a while, so should expect that a high percentage of their regsitered users would log in on day 1 to have a look at the changes - the types of people that use internet banking are the types of people that do that.

So did they not load test it properly?

The questions raised in this thread are valid - why launch on a thursday when people get paid, and lots of people are going to hit the website from their work computers. Would a friday or saturday night not have been more suitable?

From what I've seem, there's no new features, just a fancier front end on the existing services, and marginaly more convenient way of doing transfers.

Brian

Yakuza · 08-12-2011 3:36pm

I agree, it's dog slow and looks awful. Did they load test it at all?
And how hard is it to right-justify the numeric fields in the summary screen? I'll be passing my feedback back to their phone in banking.

Utter guff.

Sgt Pepper 64 · 08-12-2011 3:49pm

finally got to the log on page
clicked on "quick transfer", kicked me out

got in again, clicked on money transfer kicked me out

back to the drawing board BOI!

zagmund · 08-12-2011 3:50pm

I took their demo or tour or whatever it was called a while back, to see if there was anything good in it. I watched it through. There was nothing new that I could see other than a lick of paint. No new functions (online budgeting, expenditure classification, etc . . .), just a different look. This could have been done as a minor upgrade, phased over time. Talk about setting themselves up for a fall.

As it happens I *am* moving bank. BoI customer service has been pretty poor on the few occasions that I have needed it over the last few years. I closed my long time BoI visa card and moved to an AIB platinum card which gives me a % back. It's a small %, but it's better than the nothing I get with BoI. After moving the credit card I realised that there was nothing holding me to BoI other than 20+ years inertia and so I evaluated the options. AIB won.

z

stevemac · 08-12-2011 3:51pm

yeah, hopefully its only teething problems but so far its completely useless.

Sgt Pepper 64 · 08-12-2011 3:52pm

Mort5000 wrote: »

I think you are overplaying it.

The service is available for 198 thousand years (I've heard that exaggeration helps make a point). Then it drops for a day and the world ends.
If you can't access the site, use an ATM.
If you can't use an ATM, try phone banking.
If you can't do that, call the branch.

If you're expecting to get paid on a Thursday, what is the likelihood of you NOT being paid. Is that uncertainty the bank's issue, or your employer's?

If, after all this, you still feel this is a life ending issue, change banks.
Vote with your feet.
Complaining on boards.ie will have absolutely no impact on the speed of the site or the turnaround time to a resolution.

HTH

One reason why people flocked to the english banks was because they were customer friendly and opened on Saturday mornings!

We've bailed them out and the service has NOT improved and been updated since the 1970's.
A foreign currency cheque is sent to your branch, then to england and then back again - I mean come on!

The reason we complain on boards is to share the crappy experience thats all

GalwayGaillimh · 08-12-2011 3:53pm

It does not say much for the ninja coders who created the new website.
Its probably on shared hosting now as well due to cutbacks.

Mort5000 · 08-12-2011 3:57pm

zagmund wrote: »

I took their demo or tour or whatever it was called a while back, to see if there was anything good in it. I watched it through. There was nothing new that I could see other than a lick of paint. No new functions (online budgeting, expenditure classification, etc . . .), just a different look. This could have been done as a minor upgrade, phased over time. Talk about setting themselves up for a fall.

As it happens I *am* moving bank. BoI customer service has been pretty poor on the few occasions that I have needed it over the last few years. I closed my long time BoI visa card and moved to an AIB platinum card which gives me a % back. It's a small %, but it's better than the nothing I get with BoI. After moving the credit card I realised that there was nothing holding me to BoI other than 20+ years inertia and so I evaluated the options. AIB won.

z

Well done.
Good call.

dimma · 08-12-2011 3:58pm

Think RTE and TV3 need to find out about this and again how BOI are treating there customers online here. same crap happened last year with this site. I managed to get in but it would not log out for me...unreal to say the least this site. It is real real bad I have to say,dont know any sites online as bad as this I have to say!!!!!!

I really hope they get there act together. and \i hope someone on here knows someone in RTE/TV3 to report this crap so they sort it ASAP. I am so so sick of it at this stage.:mad:

Pablod · 08-12-2011 3:58pm

Sgt Pepper 64 wrote: »

finally got to the log on page
clicked on "quick transfer", kicked me out

got in again, clicked on money transfer kicked me out

back to the drawing board BOI!

Same here, tried a few times this morning and then this afternoon

First attempt to log in
Gave a warning I didn't have cookies enabled (which I do)

Log in again took a few mins to go through, then when you are in, click to view account or statement bang-"your session timed out"..

This afternoon
logged in within 30-40seconds, then click on an account, bang-"you have been logged out"

Total rubbish - extremely slow this afternoon
As much as the old site was crap - it was much faster than this

Mort5000 · 08-12-2011 3:59pm

brianwalshcork wrote: »

The world won't end, but this doesn't mean that a company can do a sloppy upgrade and expect to get away with it...

Occupy BOI?

Move banks if you don't want them to get away with it.

patwicklow · 08-12-2011 4:01pm

Prob the same people that done the fas website, thats why its crap just like the bank its self

gerryo777 · 08-12-2011 4:03pm

defib wrote: »

Muppets the whole lot of them.

We use the Business version which didn't get an upgrade and its very slow today

I use a macbook and I have to use the wifes samsung netbook to access the business site. Mad that I cant access my business a/c from my own laptop!!

Yakuza · 08-12-2011 4:07pm

On hold for 10+ mins now, I guess their phone centre is being overrun with callers...

All I want to do is pay a bill, it keeps crapping out on me.

<Nerdy_Rant>
What kind of boll0xology of a URL is "https://www.365online.com/online365/spring/confirmLogout" anyway? It's like they got some junior developer to just copy it up from his PC straight to production, with debug code enabled. Not a good advertisement for the Java Spring framework.
</Nerdy_Rant>

Aglomerado · 08-12-2011 4:10pm

It's painfully slow!

Sgt Pepper 64 · 08-12-2011 4:11pm

Yakuza wrote: »

On hold for 10+ mins now, I guess their phone centre is being overrun with callers...

All I want to do is pay a bill, it keeps crapping out on me.

+1 same here

dimma · 08-12-2011 4:14pm

All good points but the fact remains they have a vast customer network and alot of them are overseas and need 365online to work so they can access fund abraod. As this site now stands, it does not work, how can i transfer money to my french account as thats where I am but get paid into my irish account as I work for an irish company (i would change to a french account if I could but company will not allow it) so I need 365 online.
I do think it is importnat that for instance the newspapers or TV know about this because as taxpayers we pay for this stuff and as customers it highlights how bad there service is, I know there heart is in the right place trying to update the site but feck'n hell, do it right or not at all.

Thanks for the time but at the mo, i cannot access it, no customer can and thats a bad deal for us!!!!!!

dimma · 08-12-2011 4:37pm

We are unable to process your request at this time, please try again....WTF!!

in a big blue screen!!!!! thats some makeover Bank of Ireland!!!!!

sort it quick please, remember same problems last year at xmas but on old site, bring back old site, it worked!!!!!

AwayWithFaries · 08-12-2011 4:41pm

I managed to log in earlier but could do nothing really. Really slow then eventually it logged me out. That would wanna be fixed soon.
By right it should have been tested properly before it went live.

redhotdevil · 08-12-2011 4:48pm

It's a joke,why can't people leave things be that work properly,I reckon somebody in I.T. decided on having a brainwave and wanted to create the new website in order to keep himself in a job.

All my accounts are gone that I used to pay bills and now I have to go to the bother of re-registering them and I've also noticed some of the accounts I use to pay into aren't even listed anymore.

My wife's a/c is exactly the same

What a joke BOI are.:mad::mad::mad::mad:

redhotdevil · 08-12-2011 4:56pm

It's a joke,why can't people leave things be that work properly,I reckon somebody in I.T. decided on having a brainwave and wanted to create the new website in order to keep himself in a job.

All my accounts are gone that I used to pay bills and now I have to go to the bother of re-registering them and I've also noticed some of the accounts I use to pay into aren't even listed anymore.

My wife's a/c is exactly the same

What a joke BOI are.:mad::mad::mad:

redhotdevil · 08-12-2011 4:57pm

It's a joke,why can't people leave things be that work properly,I reckon somebody in I.T. decided on having a brainwave and wanted to create the new website in order to keep himself in a job.

All my accounts are gone that I used to pay bills and now I have to go to the bother of re-registering them and I've also noticed some of the accounts I use to pay into aren't even listed anymore.

My wife's a/c is exactly the same

What a joke BOI are.:mad::mad::mad:

Aye Bosun · 08-12-2011 5:08pm

It's pants...all my account beneficiaries have disappeared. :mad:

Would love to see an iphone app come out for BOI, but only if they can actually make it work of course. I'm not holding my breathe!

Realtine · 08-12-2011 5:09pm

Is it just me or is anyone else getting this message on logging in...

We are unable to process your request at this time, please try again later.

Bugger it, I need to get in.

defib · 08-12-2011 5:14pm

What is this a big blue screen you cant read followed by this message after entering all your details:-

For security reasons the use of the back, forward and refresh buttons of the browser are not recommended and may result in your session being timed out. Your session may also be terminated if you perform another action while the page is still loading.
Your session has been terminated and you have been logged out.

h3000 · 08-12-2011 5:15pm

It's is incredibly slow and practically unuseable.

It's taking a least five minutes to get through the login process alone.

jor el · 08-12-2011 5:36pm

Can't get on either. What a fantastic revamp this was.

Fill in the feedback tab in the bottom right of the page, and voice how annoyed you are with them. Also use the contact us page to send them a message.

Tow · 08-12-2011 6:09pm

Looks as if they never learned after they changed the PIN number entry into dropdown combo boxes! Plus there was obviously no load testing on the servers, it does not take much cop to know fancy = extra load. It reminds me of BOI's very first website, lots of fancy graphics which took 30 seconds to load the home page on dialup.

Mint Sauce · 08-12-2011 6:10pm

Just had a look there. Didn't get beyond my own homepage.

Pablo Sanchez · 08-12-2011 6:52pm

Looks great and im sure will get used to the layout very soon but two points i want to make, the log in screen, why cant it be one step like before? And while it worked for me it was dead slow. Im hoping this has something to do with the fact that its new.

MiCrOMaN1 · 08-12-2011 7:17pm

Still not working for me.

SteoL · 08-12-2011 7:37pm

Horrible horrible "makeover". Got in fairly quickly (on 3rd attempt!) but do not like the new site at all. Not easy to navigate IMO.

starlit · 08-12-2011 7:42pm

Desperate slow. I like the new layout but prefer the old one! A lot easier to navigate around the old one. It kept logging me out.

I tried to do two things on it and took about more than four attempts to get what I wanted done!

First time using the new layout today! At least I am not the only one who thinks it very slow!

Bella mamma · 08-12-2011 7:48pm

Agonising trying to log in, see transactions etc. Took 2 hours to get on. Sooooooooooo slow even then. It won't log on with the usual 'last 4 digits od your phone number', only DOB

starlit · 08-12-2011 7:54pm

redhotdevil wrote: »

It's a joke,why can't people leave things be that work properly,I reckon somebody in I.T. decided on having a brainwave and wanted to create the new website in order to keep himself in a job.

All my accounts are gone that I used to pay bills and now I have to go to the bother of re-registering them and I've also noticed some of the accounts I use to pay into aren't even listed anymore.

My wife's a/c is exactly the same

What a joke BOI are.:mad::mad::mad:

They should all be there. I checked all mine and they are all there.
Look into 'Manage Accounts' option. Manage account's list will have option for manage standing orders and direct debits.

Manage payee's is in manage accounts option also. There is a quick way to pay a payee. 365 Home option, Quick transfer, go to drop down menu where it says what account you want your money to come from 'From account' drop down menu select the account you want to pay from, then 'to account' drop down menu select the account you want to pay too should have the payees as options on the drop down list.

I find clicking on the arrow is slightly quicker than clicking on the text when navigating.

Cabaal · 08-12-2011 7:59pm

Its logging me alright but the stupid feckers have deleted all the accounts that I had setup to transfer money to!!

Yet another reason why I'm glad I'm moving to Ulster Bank

silvine · 08-12-2011 8:04pm

Tried it there. I couldn't log in from Chrome and had to use Safari. It's slower alright but that could be teething problems. It also took me a few clicks more than normal to pay a bill but that could be down to my unfamiliarity with the layout. There appears to be more functionality such as the ability to add payees and mobile phone security codes which is welcome; I don't recall seeing these options in the previous site but correct me if I'm wrong.

I'd say the redesign will frustrate a few of the more mature/casual web users but the old site was due a refresh at least.

vicwatson · 08-12-2011 8:12pm

It's so sloooowwwwwwww :mad::mad:

unclebill98 · 08-12-2011 8:21pm

Working fine now.

Using iPad and no issues compared to earlier.

rainbowtrout · 08-12-2011 8:27pm

It's cat. I never thought I'd say it, but bring back the old one.

Have finally been able to login, want to make payments to other accounts, but when you go into payments, bills and payments are now on separate sections and you have to go through multiple screens to make a payment, first to choose the account you are paying from and then choosing an account to pay into from a drop down list. As I am the payee in question each time it now offers me a choice of five accounts each called 'rainbowtrout'. How the fcuk am I supposed to know which one is which. At least on the old system I could see the name of each account, AIB, Ulster Bank etc and I was the payee. Utter rubbish.

I've just found where the details of all these accounts are so now I have to go and change them all.

After that you have a third screen for the amount. All of this could be completed in seconds on one screen on the old site. :mad:

Just discovered that I can't amend the details of those accounts. I can delete them or make a payment, so now I'm stuck with four accounts to pay into each with my name as the only listing. What a ball of shite.

stanley1 · 08-12-2011 8:30pm

yes, just tried it, what a pile of rubbish, old one worked perfect.

ozt9vdujny3srf · 08-12-2011 8:45pm

The old one was clunky, and it too long to do common tasks, or even find out where to do them.

This version looks better, has most of the commonly used features in obvious places (and nice things like a quick statement without moving page) and for me has been pretty snappy.

They completely overhauled their banking software and it suffered performance issues. Its hard for them to know exactly what effect full load will have until they roll out.

Thumbs up to BOI from me. (I am a web application developer by profession.)

rainbowtrout · 08-12-2011 8:53pm

Landen Shy Reef wrote: »

The old one was clunky, and it too long to do common tasks, or even find out where to do them.

This version looks better, has most of the commonly used features in obvious places (and nice things like a quick statement without moving page) and for me has been pretty snappy.

They completely overhauled their banking software and it suffered performance issues. Its hard for them to know exactly what effect full load will have until they roll out.

Thumbs up to BOI from me. (I am a web application developer by profession.)

How is having to go through three screens instead of one when making a payment an improvement? Or the fact that the payee is displayed instead of the account details. I'm the payee on all my accounts so a drop down list of my name is hardly an improvement if I don't know which account is which.

copacetic · 08-12-2011 8:56pm

Agreed, it's a bit worrying when someone who does this for a living thinks its an improvement. I'm concerned the designers of BOI site are clapping each other on the back when it's probably cost a fortune and made no real difference except for not being tested properly and frsh look with a poor UI design adding extra screens and drop down menus when previously it worked better. I've been with them since the token days and it's hardly changed in all those years.

The old one wasn't clunky, it just looked clunky, they've made it look nicer but less user friendly. Pretty much the opposite of what the priority should have been.

paddyandy · 08-12-2011 9:03pm

It's very annoying the frequency we're presented with new style web sites and there was nothing wrong with the old ones.Gmail are at it again bbc too and others.

thefishone · 08-12-2011 9:09pm

So so slow and then when I think I'm getting somewhere,this happens:mad:

For security reasons the use of the back, forward and refresh buttons of the browser are not recommended and may result in your session being timed out. Your session may also be terminated if you perform another action while the page is still loading.

Your session has been terminated and you have been logged out.

time after time.
Not a good start.

rainbowtrout · 08-12-2011 9:22pm

doovdela wrote: »

They should all be there. I checked all mine and they are all there.
Look into 'Manage Accounts' option. Manage account's list will have option for manage standing orders and direct debits.

Manage payee's is in manage accounts option also. There is a quick way to pay a payee. 365 Home option, Quick transfer, go to drop down menu where it says what account you want your money to come from 'From account' drop down menu select the account you want to pay from, then 'to account' drop down menu select the account you want to pay too should have the payees as options on the drop down list.

I find clicking on the arrow is slightly quicker than clicking on the text when navigating.

Ya, but if you have a number of bank accounts and you are the payee on each one, it shows up your name several times and doesn't say which account is which, as it does for me, so I can't use that feature as I don't know which of the four 'rainbowtrout' payees is which.

cactus10 · 08-12-2011 9:48pm

rainbowtrout wrote: »

How is having to go through three screens instead of one when making a payment an improvement?

I guess you have to be a developer to understand...

Banking365 online makeover thoughts??

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