UTV Clicksilver (BB) details for the Republic

Scott Taunton · 10-06-2003 3:29pm #1

The pressure is more than I can bear!

A press release is being drafted as I write, however, as suggested, I am very pleased to let Boards know of the availability of Clicksilver right across Ireland.

Full signup processes and T's and C's will be available from Friday, although from close of business today, potential users of the service will be able to register their interest at http://u.tv/clicksilver

The basis of our offer is as follows (pricing includes VAT):

Signup fee of €99 on a self install basis.
Includes modem and two filters.
Monthly subscription of €47.50.
UTV reserve the right to impose a cap of 5GBytes downloaded monthly.
UTV's telephony offer is bundled with Clicksilver.

Full details will be carried on the site by Friday.

I realise that this is not a step change from current offers, but is as competitive as we can be. We hope that our service levels, technically and administratively will also help to differentiate our offer.

Kind regards

Scott Taunton
Managing Director
UTV Internet

PiE · 10-06-2003 3:31pm

Beautiful

I know you said you hope not to have to impose the download cap, but I'd suggest upping it so that it's bigger than anyone elses.

The aesthetics of a 10gig cap look better than a 5gig one and may sway potential customers who are choosing purely on the specs of the service.

Oh and what modem are you planning on supplying?

Once again: Beautiful

nahdoic · 10-06-2003 3:37pm

uh oh ... esat/eircom/netsource

BUH-BYE

If netsource don't reduce their prices now, I'll be switching at the end of the 2 month contract.

tomk · 10-06-2003 3:40pm

Thanks, Scott.

I'll be registering my interest alright - you'd never have guessed I was interested up to now, would you?!

jonski · 10-06-2003 3:48pm

finally ,but i must say on first reading i'm at a bit of a loss as to why it's dearer that the iol offering , i had kinda hoped it would be the same price.I wasn't expecting it to be cheaper or to offer a bigger cap , just to be the same

Still , I will give this one serious consideration.

nahdoic · 10-06-2003 3:51pm

i must be mistaken, but wasn' the IOL offering going to be 49 a month? and 47.50 is indeed cheaper?

Malcolm · 10-06-2003 3:59pm

Originally posted by PiE
Beautiful

Oh and what modem are you planning on supplying?

Once again: Beautiful

Currently, for the DSL product in Northern Ireland, we use a Fujitsu modem which has proven to be extremely robust, user-friendly and trouble-free for the majority of users. Our intention will be to use this same modem type for all broadband customers, assuming technical compatability.

Valentia · 10-06-2003 4:01pm

Can a mod transfer this info to a new thresd of it's own. Otherwise many may miss it.

GerardKeating · 10-06-2003 4:09pm

Originally posted by Scott Taunton
UTV's telephony offer is bundled with Clicksilver.

Is this "bundlin" optional.

MDR · 10-06-2003 4:15pm

Well done to UTV (again),
I wish you had more flexibility to offer a larger cap, afterall I am sure Malcolm and Scott would be the first to agree when I say that 5 gigs is quite small, however they have been honest and upfront and demonstrated that they are doing their level best under difficult cicumstances, and should be commended for it.

They have an existing and growing customer base already using UTVIP, and have provided these existing customers a very clear path to upgrade to broadband, in the long term this sort of forsight will stand them in good stead with the consumer.

Keep on pushing guys ...

Mr_Man · 10-06-2003 4:18pm

Scott, Malcom,

thanks for letting us know about the Clicksilver package as promised. For people outside of the Eircom DSL 'pale' will you be announcing the FRAICO details on Friday as well ?

Thanks

M.

hmmm · 10-06-2003 4:23pm

If only DSL is required -i.e. no telephony (that's what my mobile is for!), will you supply the product? I appreciate it's probably built into your costings for the product, but I know of quite a few people with current DSL installs who have taken that option.

Also, I would rather rate limiting to capping (drop it to 56k for all I care)

dahamsta · 10-06-2003 4:26pm

<applause>

I'm not applauding the product in particular, but Scott's decision to continue engaging with IrelandOffline members. Thank you for that Scott. Please come to Cork and make your magic wand go <ting> over my exchange. So to speak.

adam

Malcolm · 10-06-2003 4:28pm

Originally posted by Mr_Man
Scott, Malcom,

thanks for letting us know about the Clicksilver package as promised. For people outside of the Eircom DSL 'pale' will you be announcing the FRAICO details on Friday as well ?

Thanks

M.

To answer several questions, the telephony package is not an option but a pre-requisite for the internet service with reasons as detailed in Scott's previous post.

The FRIACO product will launch on 27th June across the industry as a whole and you can expect full details closer to the launch date.

Mark_irl · 10-06-2003 4:30pm

2 weeks too late for me stuck with a rival now untill my contract runs its course. Patience is a virtue!!

joec · 10-06-2003 4:35pm

I presume that the technical side of this offering is the same as eircom,esat and netsource? as in 512k radsl ?

The Clown Man · 10-06-2003 5:14pm

As the telephony service is included in the package could you please post details on the costs and charges that go with it.

For example, line rental, call costs, and any connection fees that may be included otherwise. If you are on isdn is there any differences or extra connection costs? All this coming from a change of service from a competitor to yourselves of course.

As the telephony service is compulsory, prices on the whole package would be more indicative, I believe.

Thanks.

Mark_irl · 10-06-2003 5:34pm

line rental goes to Eircom, details of call charges are on there web site,http://www.utvip.com/signup.asp?type=telephony&f=0.3220789

Mailman · 10-06-2003 5:38pm

What is the install cost without the USB modem?

I need an ethernet modem in order to share out connection to a couple of PCs in the house.

theciscokid · 10-06-2003 5:40pm

UTV is da bomb!

kamobe · 10-06-2003 6:12pm

Signup fee of €99 on a self install basis

I've already had the install (I was with Eircom net for a bit), does this mean if I want to use UTV I've to pay again? I still have the modem etc...

jonski · 10-06-2003 6:21pm

Originally posted by nahdoic
i must be mistaken, but wasn' the IOL offering going to be 49 a month? and 47.50 is indeed cheaper?

How right you are:D , as I said it was my first reading of it and i was rushing back to work from lunch ,

Right where do I sign up ? cause this is the one I rekon for me.

PiE · 10-06-2003 6:27pm

http://u.tv/clicksilver/

:D:D:D

shinzon · 10-06-2003 6:27pm

but can anyone tell me whats exactly to get excited about here, this is little more than iols broadband offer but 2 euro cheaper, why would you go from Netsources no cap service to this (taking into account the problems with netsource, which they are working on), plus you have to take that damned telephony package as part and parcel of the signup.

UTV have good customer service but this is a really disappointing offer.

Sorry but I think its just jumpng on the bandwagon full stop

Regards

Shin

PiE · 10-06-2003 6:32pm

If you don't like it, don't get it. Simple.

For me; it's cheaper than any of the other offers, it's less hassle as I'm already with UTV and oh yea... it's not eircom or esat.

Jumping on the bandwagon? We're the ones who have been begging UTV to launch a DSL product and given eircoms current pricing structure, it's the best UTV (and probably anyone else atm) can do.

Why would you go from Netsource? Ooh a small difference of about €20 per month maybe.

-ADREN- · 10-06-2003 6:35pm

umm how long is the minimum contrat??

nahdoic · 10-06-2003 6:36pm

hello???

there's a world of difference between "we reserve the right to enforce a cap" and "we'll charge you 3c per megabyte for every megabyte over 4 or 5 gigs".

and it's two euro cheaper than esat, and i'm currently paying 67 to netsource, because I don't want to get charged 3c per megabyte if i go over the cap. so this product is brilliant. and the best on offer to residential users.

i'm switching to it, as soon as i can.

shinzon · 10-06-2003 6:51pm

god i gotta laugh, i think as regards UTV a lot of you have rose coloured glasses and unfortunately wont see the problems until yere signed up for it, this is exactly the same type of responses that happpened when netsource came out, first praise and absolute adoration, then problems started and the backlash began so will say no more now and await the threads to start, and as for the cap itll be enforced cause the warez monkeys will abuse the service as always

Regards

Shin

PiE · 10-06-2003 6:52pm

To be fair:

Scott Taunton earlier in this thread
We will reserve the right to implement caps, either on a PAYG basis or through a step down in speed. We don't expect to need to use them and do not like the thought of having to implement them. We are no different to Esat or Eircom in that regard. As broadband becomes mainstream, the likelihood of anyone implementing them is low.

er... didn't someone have a post here a second ago about caps?! Or am I going mad?

Ah was moved. Phew :]

Serbian · 10-06-2003 6:52pm

Nice offer!

I'm still not keen on the whole telecoms package bundled in though. I know it is probably a good bit cheaper than ESAT / Eircom for most tariffs, but unfortunately the phone line where I live is not mine to change

Still 6 months to run on my IBB contract however so we'll see what things are like then.

Serb

sceptre · 10-06-2003 7:03pm

Originally posted by Valentia
Can a mod transfer this info to a new thresd of it's own. Otherwise many may miss it.

Fair point. And done.

DeVore · 10-06-2003 7:16pm

Originally posted by shinzon
god i gotta laugh, i think as regards UTV a lot of you have rose coloured glasses and unfortunately wont see the problems until yere signed up for it, this is exactly the same type of responses that happpened when netsource came out, first praise and absolute adoration, then problems started and the backlash began so will say no more now and await the threads to start, and as for the cap itll be enforced cause the warez monkeys will abuse the service as always

Regards

Shin

If you were beaten as a kid and were transferred to a foster home where your step father only grounded you ... you'd think he was the best in the world!

Fair dues to UTV. I can read a good deal between those lines of Scotts and I know what they are up against.

And I echo dahamstas applause on continuing to interact directly with the user base here.

DeV.

Nyum Nyum · 10-06-2003 7:37pm

I've stuck me name down for this service anyway

Well done UTV :cool:

nahdoic · 10-06-2003 7:45pm

Originally posted by shinzon
god i gotta laugh, i think as regards UTV a lot of you have rose coloured glasses and unfortunately wont see the problems until yere signed up for it, this is exactly the same type of responses that happpened when netsource came out, first praise and absolute adoration, then problems started and the backlash began so will say no more now and await the threads to start, and as for the cap itll be enforced cause the warez monkeys will abuse the service as always

Regards

Shin

ooh the beauty of posting in a public forum ... make a prediction about the future ... get it wrong ... and then you've got egg in your face.

NITEMAN · 10-06-2003 7:47pm

Shinzon is right tho.
You all seem to look through rose colour glasses at utvi.
I guess it says a lot about a company's customer care if they were more or less able to sign the owners of the glasses up before they even had a product.
Well done UTV.
The CAP tho is a real problem and you're locked in for a year.
I thought 4 or 5 gigs would be a huge cap at first, but i downloaded that amount in my first few days.
Broadband changes the way you use the internet. Because you CAN download at high speed you will download a lot more than you did on 56k. All those 30 meg files you never bothered with because it would take all night will be no bother now. They all add up tho.
It doesn't matter what they say about trying not to charge for it, THEY WILL.
Its in the contract, so it stands. Never heed anything said out of contract, it leads to big let downs.

nahdoic · 10-06-2003 7:52pm

they're only *reserving the right* to enforce the cap though.

they aren't making you worry about getting charged hundreds of euros if you go over it.

and imo they're only resevering that right, so they can ensure a good QOS for all members, not for direct profiteering like esat or eircom.

It's such a huge fundamental difference in my book.

utv haven#t said, how they may enforce the cap if the need arises. they may be very selective. we don't known. you'll be in far safer hands with UTV than esat or eircom, that's for sure.

shinzon · 10-06-2003 8:08pm

Originally posted by nahdoic
ooh the beauty of posting in a public forum ... make a prediction about the future ... get it wrong ... and then you've got egg in your face.

Ill be the first to say i was told so if what i predicted doesnt come through, but im afarid Ill be right, after all who are they going with with the phone lines, the only game in the republic, eircom, whose gonna **** on UTV from a great height eircom, whose gonna put roadblocks endless waits etc etc etc eircom, whose gonna make sure there startup goes arseways eircom, whose gonna bottleneck the bandwidth eircom

Do i need to go on and on and on

if im wrong on this il be the first to say a big whooooooooo to UTVIP, cause theyll be the first company not to be ****ted on by eircom

Regards

Shin

nahdoic · 10-06-2003 8:11pm

yeah but who has continually made the best out of a bad situation? UTV!

Canaboid · 10-06-2003 8:15pm

I look forward to hearing how the pings are

shinzon · 10-06-2003 8:16pm

Thank you for preregistering.

Clicksilver Broadband is available in your area (subject to survey).

We will be in contact as soon as our product is available

Strange, pre-registered and this is the message i got.

Last throw of the dice

Shin

nahdoic · 10-06-2003 8:21pm

Originally posted by NITEMAN
Shinzon is right tho.
You all seem to look through rose colour glasses at utvi.
I guess it says a lot about a company's customer care if they were more or less able to sign the owners of the glasses up before they even had a product.

Myself, I applied for BB the first day it became available to me. And i'm very happy with netsource. But I think the UTVi offer is better than eircom/esat/netsource , so I will be switching back.

It's got nothing to do with rose coloured glasses.

Sir Random · 10-06-2003 8:21pm

I think the reason it's taken UTV this long to launch bb is that they were making quite sure that eircon would be contractually obliged NOT to **** with them.
From a technical viewpoint, they've successfully introduced and maintained a bb service in the North, so they should be well aware of what's involved.

PiE · 10-06-2003 8:22pm

Originally posted by shinzon
Ill be the first to say i was told so if what i predicted doesnt come through, but im afarid Ill be right, after all who are they going with with the phone lines, the only game in the republic, eircom, whose gonna **** on UTV from a great height eircom, whose gonna put roadblocks endless waits etc etc etc eircom, whose gonna make sure there startup goes arseways eircom, whose gonna bottleneck the bandwidth eircom

Do i need to go on and on and on

if im wrong on this il be the first to say a big whooooooooo to UTVIP, cause theyll be the first company not to be ****ted on by eircom

What exactly is your point? I expect UTV will have some teething problems at the start but as you've pointed out, any ISP working under eircom will. Nobody's looking at UTV through any kind of tinted glasses. Their service will be the cheapest available. End of story. Any of their customer service karma points are just an added bonus.

dahamsta · 10-06-2003 8:24pm

That just means that you're connected to a DSL-enabled exchange, which you knew already. Hence "available in your area".

Shinzon, people aren't wearing rose-coloured glasses, they're showing mutual respect. UTVi deserves respect because of the way they've engaged their customers and prospects: they've made announcements here before anywhere else, they've asked for feedback from us, they've explained why things are why they are, they've adjusted their products based on what we say.

They've treated us with respect, so I'm going to treat them with respect in return and give them the benefit of the doubt. I've put my faith in them because past experience has taught me that if problems do arise, UTVi won't stick their heads in the sand, they'll open up and explain what the problem is and why it's happening.

I respect that, and respect is more important to me than a couple of euros or a couple of megs.

adam

shinzon · 10-06-2003 8:35pm

now im looking through those glasses, im always just there but never quite there to get it.

God i hope one of those boxes with broadband that arden was talking about appears soon in my estate cause im fit to explode

shin

NITEMAN · 10-06-2003 8:36pm

Most of your glasses are tinted alright lmao.

<quote>
they're only *reserving the right* to enforce the cap though.
</quote>
lmao

I hope they do a good job though.
If they do i'll switch to them.
I had them for dialup before and was very happy, but this is a different product so we'll see how it goes.

nahdoic · 10-06-2003 8:38pm

Originally posted by NITEMAN
Most of your glasses are tinted alright lmao.

<quote>
they're only *reserving the right* to enforce the cap though.
</quote>

i think some people need the regular kind of prescription glasses.

NeoSlicerZ · 10-06-2003 9:00pm

Yay for UTV , i would however like to know if this is RADSL or ADSL , and contention ratios and if you could supply your own modem/router instead of using the one that UTV provides.

eth0_ · 10-06-2003 9:17pm

I have to say i'm really disappointed by this offering from UTV.
I was hoping they would have a dsl service that's a cut above the rest, just like their UTVip product.
There's really no stand out feature of this service that would make me go with UTV over IOL, a 1.50 euro price difference isn't something i'd call competitive...
and as for those who are bleating about the how great it is that they're reserving the right to charge those who go over cap, Esat and Eircom both 'reserve the right to charge' for going over cap....and I still haven't heard of one instance where someone has been charged or disconnected for going over their cap! Why do you applaud utv for saying the same thing?

As for forcing people to use UTV as their carrier as well...I see no reason to impose this at all. And for that reason, I will personally be going with IOL broadband, although I had hoped to stay with UTV.

gurramok · 10-06-2003 9:25pm

Good to see utv enter market but I don't see the sparkle in this offering.

Its nearly the same offering as IOL except that the modem is thrown in for the monthly price. Why USB modem ?

I guess the service is a resell of Eircon's RADSL.

5 gb cap is still 'stingy' from any IOL\eircon\utv to tempt me away from netsource

I will still have 3 separate bills...eircon line rental, utv voice calls, netsource dsl...what a world

Why 5gb and not 10gb ?
No cap up north but cap down south...is it something to do with international connectivity prices ?

I guess utv are trying to capture share of the telephony market with the compulsory telecoms bundle

oscarBravo · 10-06-2003 9:26pm

Originally posted by eth0_
I have to say i'm really disappointed by this offering from UTV.

What were you expecting? This isIreland, you know.

I was hoping they would have a dsl service that's a cut above the rest, just like their UTVip product.

If you know of a way for them to do it cost-effectively, I'm sure Scott would love to hear it.

As for forcing people to use UTV as their carrier as well...I see no reason to impose this at all.

No-one's forcing anyone to do anything. Weigh up the pros and cons, and decide whose offering suits you best.

UTV Clicksilver (BB) details for the Republic

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