FIS for the second time-waiting time still 20 weeks?Mod warning post 437

Bexabbie · 19-11-2012 5:25pm

Hi

angel 5 wrote: »

My renewal date was 12th of september and i rang today to be told my claim will not be processed before christmas. I rang two weeks ago and was told it would be about two to three weeks that they were processing august renewals at the time. It seems they are telling everybody different things.

Bexabbie · 19-11-2012 5:27pm

Hi my renewal was 12th sept too hope I hear before Xmas last year was the same and it was about the second week in December before it came through. I've tried to get through to them but ur left holding for over 15 minutes

Awwwwfook · 20-11-2012 4:18pm

Rang them there and after 15 mins on hold they said they were processing August ATM... fingers still crossed

channaigh · 20-11-2012 4:23pm

midlands1 wrote: »

there saying all the renewals will be done before christmas

Which renewals I just sent mine in doubt it will be done. Would be fantastic if it was think I'll be waiting till feb

Francescoli · 20-11-2012 4:29pm

channaigh wrote: »

Which renewals I just sent mine in doubt it will be done. Would be fantastic if it was think I'll be waiting till feb

Depends on the end date of your current claim.

channaigh · 20-11-2012 4:34pm

Francescoli wrote: »

Depends on the end date of your current claim.

Mine was the 15th nov that it ended.

Ctepbo3a · 20-11-2012 4:58pm

kuggles wrote: »

Rang them there and after 15 mins on hold they said they were processing August ATM... fingers still crossed

Hope they will. Do September by Christmas, I count on these money though...

broke1234 · 20-11-2012 6:29pm

Do all renewels go to a deciding officer or just 1s that were sent for inspection?

JONKMAR · 20-11-2012 6:43pm

whats the best number to try and contact them on 043 3340053 or 7043000

therealgirl · 20-11-2012 6:48pm

kuggles wrote: »

I'm sure new claims that are received between June and Nov 5th wont be processed until after Christmas.

Seriously!? Holy crap, that's an awful wait, what are they up to this ridiculous government of ours? Give them a taster of what life is like reduced to a single income and kids in the house!

Francescoli · 20-11-2012 7:19pm

channaigh wrote: »

Mine was the 15th nov that it ended.

Should be done within a few days of you recieving the acknowledgement letter.

Bexabbie · 20-11-2012 7:24pm

Ctepbo3a wrote: »

Hope they will. Do September by Christmas, I count on these money though...

Hope so

broke1234 · 21-11-2012 10:11am

Hi do all renewels go to a deciding officer or just renewels that were sent for inspection??

Bexabbie · 21-11-2012 10:24pm

Bexabbie wrote: »

Hope so

Hi got through today and the lady said that mine was sent off site to be done ( a renewal 12 th sept) and I should hear in a couple of weeks does anyone know where to ring to follow this up?

collegeme · 21-11-2012 10:37pm

Hi, can anyone tell me if my renewal is the first week in January , why did the letter that arrived say the form needs to be in mid December and that my payment will stop in 4 weeks?
4weeks will be end of November....does anyone know why this is?

Francescoli · 22-11-2012 12:11am

Bexabbie wrote: »

Hi got through today and the lady said that mine was sent off site to be done ( a renewal 12 th sept) and I should hear in a couple of weeks does anyone know where to ring to follow this up?

They are processing August claims atm so I reckon it will be about 2 weeks before thats processed.

foxlyn1234 · 22-11-2012 12:14am

Bexabbie wrote: »

Hi got through today and the lady said that mine was sent off site to be done ( a renewal 12 th sept) and I should hear in a couple of weeks does anyone know where to ring to follow this up?

Hi, I've been following this thread closely for the past couple of weeks and this is our first renewal with FIS. FIS are painfully slow and the wait is so very difficult. There seems to be huge conflict in relation to dates and renewal information. Our date is the 7th of September and if Bexabie's has been sent off site where does that leave our renewal. I will ring the office but with the wait time so long I am concerned about using up my precious credit. I will ring them over the next couple of days as our renewal date should be dealt with soon pls God.

Francescoli · 22-11-2012 12:14am

collegeme wrote: »

Hi, can anyone tell me if my renewal is the first week in January , why did the letter that arrived say the form needs to be in mid December and that my payment will stop in 4 weeks?
4weeks will be end of November....does anyone know why this is?

They are now sending renewals applications out 6 weeks in advance,if you get your form returned before the end date you wont go out of payment and your FIS will continue without a break.Your FIS wont stop until the end date is up,its a 52 week payment.
Are you sure you have the correct end date?

Francescoli · 22-11-2012 12:18am

foxlyn1234 wrote: »

Hi, I've been following this thread closely for the past couple of weeks and this is our first renewal with FIS. FIS are painfully slow and the wait is so very difficult. There seems to be huge conflict in relation to dates and renewal information. Our date is the 7th of September and if Bexabie's has been sent off site where does that leave our renewal. I will ring the office but with the wait time so long I am concerned about using up my precious credit. I will ring them over the next couple of days as our renewal date should be dealt with soon pls God.

If you read back throught the thread,all the backlog renewals are gone offsite to speed up the process.Anything between August and November will be processed in offsite.

collegeme · 22-11-2012 12:47am

Francescoli wrote: »

They are now sending renewals applications out 6 weeks in advance,if you get your form returned before the end date you wont go out of payment and your FIS will continue without a break.Your FIS wont stop until the end date is up,its a 52 week payment.
Are you sure you have the correct end date?

Yes the form has a box on top that says "renew 080113" but it has to be back by 17th December (which is 4weeks before renewal)
The letter is dated 12th November (which is 6weeks prior to when the form needs to be back and 10 weeks prior to renewal)

It states "your fis is now due for renewal and payment will cease within the next four weeks"

So my payment will cease 10th December ???? Something's not right

Fluffyhead85 · 22-11-2012 12:55am

Hi my renewal date is 24th August does anyone know if this date is being done soon?

Francescoli · 22-11-2012 1:11am

collegeme wrote: »

Yes the form has a box on top that says "renew 080113" but it has to be back by 17th December (which is 4weeks before renewal)
The letter is dated 12th November (which is 6weeks prior to when the form needs to be back and 10 weeks prior to renewal)

It states "your fis is now due for renewal and payment will cease within the next four weeks"

So my payment will cease 10th December ???? Something's not right

They cant stop your payment before the 52 weeks are up ,so I wouldnt worry about that.I would just send it it when once you have it filled out and you should have no problems.All going well you wont have a break in your payment.

Fluffyhead85 wrote: »

Hi my renewal date is 24th August does anyone know if this date is being done soon?

they are supposed to be working on the end of August claim now so you should be hearing soon.

Bexabbie · 22-11-2012 1:18am

Francescoli wrote: »

If you read back throught the thread,all the backlog renewals are gone offsite to speed up the process.Anything between August and November will be processed in offsite.

Yes hopefully yours should be the week before mine keep me posted if you hear anything then I will know mine will be soon thanks

Skintascanbe · 22-11-2012 8:46am

rang as well and told renewal was sent off site and they could not even see my details, renewal 12 september, and that all renewals will be sorted by December, really nice lady but couldnt help much at all

Every year have always had it before now!!

Lisab236 · 22-11-2012 11:00am

Just rang there my renewal was due from 6th sept. I was told that my claim was gone off site due to the high volume of applications and extra staff were looking after these. She informed me that she does not have my file but she is aware that the current renewals being dealt with are at the end of aug so I should hear from them over the next few weeks but didn't commit to how many!

yellbell · 22-11-2012 11:27am

No-one waiting for weeks is going to like this; My renewal due 17th November. I sent the renewal off on 14th November and on Monday a back payment for last week was in my account and today is my FIS payment. So they must be processing renewals from November as well as new claims. I thought I was in for a long wait. I really feel for those who have been waiting for weeks.:((

lady m · 22-11-2012 11:43am

after spending 25mins on the phone a lovely man told me tat they are dealing with the last week in august and i will hear from them soon..my renewal date is the 05/09.he said it will def be back before xmas

Awwwwfook · 22-11-2012 12:06pm

I think there are after sending renewals up to November offsite along with new applications received before November to be dealt with off site. The renewals are going to be sorted first before they touch the older new applications.

Any post received after Nov 5th, renewals and new applications are being dealt with in the current office straight away.....

At least there are getting a move on but I do feel sorry for all those new applications who are being left till after Christmas.

I suppose by our next renewals everything should be running smoothly

broke1234 · 22-11-2012 12:19pm

My renewel was the 17th of may but was sent for inspection.was sent back a couple of days ago to fis.would anyone have any idea how long more I might be waiting??have sent them emails but no word back from them:-(

Francescoli · 22-11-2012 5:44pm

broke1234 wrote: »

My renewel was the 17th of may but was sent for inspection.was sent back a couple of days ago to fis.would anyone have any idea how long more I might be waiting??have sent them emails but no word back from them:-(

If it has gone back into FIS ,it goes to a deciding officer and it would normally be sorted out within a few days , no more than a week.

FIS for the second time-waiting time still 20 weeks?Mod warning post 437

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