* Ryanair * Ryanair * Ryanair *

AlekSmart · 12-06-2008 9:47am #1

Just about to book a trip to the UK with Risky...However my companion does not have a passport so I`m seeking guidance on which box to tick when booking....
The options offered are for those who will present an EU/EEA Passport or those who will not...I presume its the NOT box to be ticked for a Driving Licence.

Can anybody confirm ?? :eek:

eth0_ · 12-06-2008 10:42am

You CANNOT travel to the UK with a driving licence on ryanair. It states this clearly during the booking process, and on the online check-in. They only accept passports or EU identity cards.

Saruman · 12-06-2008 10:46am

Why do you say that Etho? Its in their terms and conditions that a drivers license with photo id is fine.
Once you are going between Britain and Ireland only and once you are an Irish Citizen.

Saruman · 12-06-2008 10:52am

Its here by the way:
http://www.ryanair.com/site/EN/faqs.php?sect=pid&quest=photoid

Oryx · 12-06-2008 10:58am

A drivers licence used to be ok, but didnt the law on passports between UK and Ireland change recently, requiring passports to be used?

seamus · 12-06-2008 11:10am

Oryx wrote: »

A drivers licence used to be ok, but didnt the law on passports between UK and Ireland change recently, requiring passports to be used?

Yep, afaik. My brother went over last week and they had to fill out one of those advance passenger information forms, along with passport type & number.

Actually, according to Aer Lingus:

Irish passengers travelling to the U.K. or within the UK are not required to carry their passport however it is still required to bring either a passport or some form of official photo identification when travelling to or within the U.K. You will often have to produce your passport when registering at hotels or cashing travellers cheques.

I imagine the change that was made was this "advance passenger info" requirement.

AlekSmart · 12-06-2008 11:41am

Oh dear...now look at what I`ve started

A current valid Driving Licence IS acceptable as Photo ID with Ryanair for travel within the Common Travel Area which exists between the Republic and the UK.
This agreement is currently under review in the light of pending EU wide changes in travel documentation.

However my conundrum is simpler,its down to which box should be checked in Ryanair`s process to indicate a Driving Licence preference....I`m trying to avoid a situation whereby some functionary swoops on a wrongly checked Box and demands a pound of flesh (or a gallon of fuel) as a penalty

pickarooney · 12-06-2008 11:56am

Mr.S wrote: »

Oh really? :rolleyes:

/im assuming the OP's friend is Irish.

I don't get the logic in this, if you're travelling between Ireland and Britain you don't need a passport, unless you're 'foreign', in which case you do. But how do they know you're foreign unless you prove it with your passport? Particularly if you have an Irish driving license which probably doesn't mention your nationality.

So tick the 'not' box.

Saruman · 12-06-2008 12:05pm

Actually your drivers license DOES have your nationality on it. Mine says Irish, my wife's provisional says USA.

As for the box, tick no passport as he does not have one. The only difference it probably makes is when checking in online.. I think you can only do that with an Irish passport number, with no passport you need to check in at the desk and give the ID.

eth0_ · 12-06-2008 12:18pm

Right - i'm flying to Edinburgh on Saturday with Ryanair.

I just printed out my boarding pass and it says clearly on it: "DRIVING LICENCE NOT ACCEPTED (as identification).

Is it just certain airports that won't accept a driving licence as ID?

Saruman · 12-06-2008 12:21pm

OP your best bet is to contact Ryanair this minute and ask them. Tell them their website says a drivers license is ok but you have heard that other people have boarding passes that say its not ok.

If he needs a passport and thats all there is to it, then i hope its not for a good few weeks. Get him to use the quick option, i think an post does it.

Here: http://www.anpost.ie/AnPost/MainContent/Personal+Customers/Wizards/Get+a+passport/

AlekSmart · 12-06-2008 12:56pm

The answer,as usual lies buried deep......
It seems the key is in the use of on-line check in.
Presently it will only accept Passport/Identity Cards as vaildators.
So...anybody travelling on a Driving Licence MUST check in at Airport Desk...Oh well....I`ve just paid for the on-line element which won`t be used.

lynchie · 12-06-2008 1:06pm

Its quite simple...

For UK travel

Ryanair
Online Checkin - Only Passport / National ID card
Checkin at Desk - Passport, Drivers License, National ID card

Aerlingus
Online Checkin - Passport, Drivers License, National ID Card
Checkin at desk - Passport, Drivers License, National ID Card

craichoe · 12-06-2008 3:38pm

Online checkin requires a passport ????

Since when ?
I never used my Passport with KLM, Ryanair or Aerlingus. Just the flight confirmation number.

MrPudding · 12-06-2008 3:46pm

craichoe wrote: »

Online checkin requires a passport ????

Since when ?
I never used my Passport with KLM, Ryanair or Aerlingus. Just the flight confirmation number.

For Ryanair? Since always.

MrP

craichoe · 12-06-2008 4:38pm

MrPudding wrote: »

For Ryanair? Since always.

MrP

When do they check your passport?

Online checking i just go through security and show my boarding card at the other side.

ImDave · 12-06-2008 4:51pm

craichoe wrote: »

When do they check your passport?

Online checking i just go through security and show my boarding card at the other side.

So what have you been using as photo ID at boarding? Security has always checked the passport number printed on my boarding card against that on my passport.

axer · 12-06-2008 4:59pm

craichoe wrote: »

When do they check your passport?

Online checking i just go through security and show my boarding card at the other side.

I honestly cannot remember but im pretty sure they check your passport against the name on the online checkin printout at the gate.

Davy · 12-06-2008 5:02pm

axer wrote: »

I honestly cannot remember but im pretty sure they check your passport against the name on the online checkin printout at the gate.

+1 normally look close enough too

chuckles30 · 12-06-2008 5:13pm

They always seem to check that the name, passport number, expiry date etc correspond to the boarding pass. It's done at the departure gate.

Hitchhiker's Guide to... · 17-07-2008 1:16pm

Just noticing there are four threads in the forum in the last two weeks devoted to Ryanair. Quite the achievement by our nation's young airline - certainly one of the consumer issues forum's 'most popular'

companies to discuss.

Let's use this thread to make your comments, ask your questions, rant and praise. At the very least it'll provide a source of information to passengers and potential passengers. I'll update this first post over time with any advice and a FAQ (as subsequent posts in the thread provide this advice)

Blue_Wolf · 18-07-2008 5:49pm

My friend was getin a flight to the uk there last weekend. On the board his flight number said departing from Gate X so he wont down to gate X and said boarding Barcelona. He was waiting for 45minutes and than that flight left and up popped on the board london now boarding so he walked up with his ticket and they said oh that flight has already left. He said well on the board there is says boarding. The rep oh ya theres a problem with that, its the other way round we are boarding barcelona, the other flight was london. He said how was i suppose to know that, i didnt hear an announcement. She replies sorry theres nothing I can do. He went over to the help desk and they said we can put u on another flight in an hour but will cost you 250euro. What the f**k???? Thats a disgrace, thats robbery!!

Fighting Irish · 18-07-2008 6:11pm

He didn't hear the call so its ryanairs fault

jhegarty · 18-07-2008 6:40pm

How is that anything to do with ryainair... his complaint should be with the daa (assuming is dublin)

Blue_Wolf · 19-07-2008 3:27pm

it was ryanairs flight, he paid ryanair for it so if he missed his flight because of them than his complaint should be with them. The Daa I would have assumed would do with control within airport.

jhegarty · 19-07-2008 3:48pm

Blue_Wolf wrote: »

it was ryanairs flight, he paid ryanair for it so if he missed his flight because of them than his complaint should be with them. The Daa I would have assumed would do with control within airport.

DAA run the airport, ie. the faulty display which caused him to miss the flight...

axer · 19-07-2008 7:09pm

I cannot understand how the flight was not called out over the intercom or why the guy didnt ask someone whilst the flight was boarding if it was boarding around the time he should be boarding.

jhegarty · 19-07-2008 8:35pm

axer wrote: »

I cannot understand how the flight was not called out over the intercom or why the guy didnt ask someone whilst the flight was boarding if it was boarding around the time he should be boarding.

And why only person was left behind ?

Fighting Irish · 20-07-2008 3:15am

don't they usally call out passenger names that haven't boarded yet

Hitchhiker's Guide to... · 20-07-2008 10:54am

i think ryanair should compensate him, but ryanair should be compensated by DAA.

must have been so annoying though

TheDriver · 20-07-2008 11:33am

jhegarty wrote: »

And why only person was left behind ?

+1, how come everyone else got on the plane?

Theres some very big airports worldwide that don't announce anything and its up to you to ensure you get on your flight.

MOH · 21-07-2008 1:04pm

Fighting Irish wrote: »

don't they usally call out passenger names that haven't boarded yet

Think that's only if they've luggage checked in, as if they don't board they have to take the bags off.

chuckles30 · 22-07-2008 2:26pm

Well if he was at the boarding gate and missed the departure call, I say, it's his own fault. They always do the boarding calls right at the gates & they always mention the flight number and destination. They normally do an assembley call first (for flight xxx to xxxxx), then the priority boarders are called, then the regular boarders and finally they do the callouts for the 'last remaining passengers for xxxxx'. I think they only call the names if there's luggage checked in. Given that only one passenger missed the flight, I don't think he can complain about Ryanair or DAA tbh - it looks like the other 100-ish passengers figured it out no problem.

penexpers · 22-07-2008 6:45pm

He wasn't listening to his mp3 player by any chance?

jetski · 25-07-2008 11:05am

I booked flights last night and never recieved an email with my details..

Ive been onto the website www.ryanair.com and need the conformation number (which i dont have) to retrieve my details...

Ive tried ringing their complaints department 8121230 (Number doesnt even work)

Ive tried rining their customer service department 1570224499 (Number doesnt work either)

and ive also rang the reservation number 0818303030 and thats 100% automated and isnt 1 bit helpfull

Micheal o leary is some chancer, how can i resolve this issue? :mad:

dobsdave · 25-07-2008 11:09am

jetski wrote: »

I booked flights last night and never recieved an email with my details..

Ive been onto the website www.ryanair.com and need the conformation number (which i dont have) to retrieve my details...

Ive tried ringing their complaints department 8121230 (Number doesnt even work)

Ive tried rining their customer service department (Number doesnt work either)

and ive also rang the reservation number and thats 100% automated and isnt 1 bit helpfull

Micheal o leary is some chancer, how can i resolve this issue? :mad:

Were you actually charged for the flight?

Mr. Presentable · 25-07-2008 11:09am

Happened to me before. You need to write down your ref number - you get advised to do this when you book! Anyhoo, if you contact your credit card company they can give you the ref number as it makes up part of the transaction reference.

jetski · 25-07-2008 11:12am

Just got off the phone to My credit card company, the girl on the phone said she has had quite a few calls saying ryanair werent sending out emails.

so what do ryanair.com do?.............. Turn off their phones!

LolaDub · 25-07-2008 11:58am

I needed to book a same day flight with them once and rang that reservations no, got nowhere, ended up finding some ryanair sucks website which had all their info. On one of those i got through after 35 mins to find out the flights were 160 more than aer lingus. Its crazy how difficult they make it to talk to someone!

lynchie · 25-07-2008 12:12pm

lol.. people dont read the instructions on the final page.. It tells you to either print it off or make note of the reference number!!!

Get back onto your cc provider and ask them for the reference on the CC transaction. It contains your ref number in it.

brick tamland · 25-07-2008 12:28pm

1st off, check your spam/filter or whatever you may have it may be in there

i had a similar problem a few weeks back after i deleted a ryanair email like an idiot. couldnt get thru on any helpline. i googled "lost Ryanair email" and i found a direct number on some forum or other that put me through to some helpful lad in Ryanair. Cant find the number now sorry. but there was more than 1 number mentioned on various sites.

he did advise me though you dont need this ref number to board the flight, just valid ID. You will need the reference however if you need to change any details or flights on-line

jetski · 25-07-2008 12:46pm

ive flown with ryanair before and allways got email cofirmation of details..... so didnt bother writing it down! and i did contact the cc company and ask for the reference number they had and the transaction is still pending so they dont have any details :mad:

P.s the first thing i did was check the spam filter

Cabaal · 25-07-2008 12:55pm

Its also good practice to not close that confirmation page on ANY order until you receive the e-mail...which is normally about a min or so.

jetski · 25-07-2008 1:11pm

its "good practice" for ryanair to stick to their policy. and its also "good practice" for ryanair to leave their phones on when they have caused a problem.....

€603 is the amount of money ive given them and its simply unacceptable.

bill_ashmount · 25-07-2008 1:18pm

You're probably lucky you didn't get through, some of their phonelines are £1.50 sterling a minute.

dudara · 25-07-2008 1:47pm

Threads merged.

We are trying out a common Ryanair thread rather than having many threads in the forum.

dudara

GreeBo · 01-08-2008 6:29pm

jetski wrote: »

its "good practice" for ryanair to stick to their policy. and its also "good practice" for ryanair to leave their phones on when they have caused a problem.....

€603 is the amount of money ive given them and its simply unacceptable.

from their point of view its quite possibly unacceptable that you dont follow the simple instruction they give you.
Dont close the window until the email pops in.
If you need to go somewhere etc and still no email, save the page.
Simple As.

axer · 01-08-2008 6:33pm

GreeBo wrote: »

from their point of view its quite possibly unacceptable that you dont follow the simple instruction they give you.
Dont close the window until the email pops in.
If you need to go somewhere etc and still no email, save the page.
Simple As.

or simply write down the confirmation number or print it out.

jetski · 02-08-2008 2:52pm

might make more sence to you if you read all the posts rather than one or two :pac:

Run_to_da_hills · 02-08-2008 3:48pm

jetski wrote: »

I booked flights last night and never recieved an email with my details..

That is one of the oldest tricks in their books, they will try to get you on to a premium rate number to retrieve these details. :rolleyes:

craichoe · 04-08-2008 9:09am

I flew yesterday and had the confirmation number written in PEN on the back of a receipt, this was 100% fine.

Just take it down from the confirmation page.

* Ryanair * Ryanair * Ryanair *

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