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"Leap" into the unknown: The feedback thread

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Comments

  • Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭goingnowhere


    Wait 2 minutes and present the card again the gate will open and you will be refunded the fare charged

    There is a time delay to prevent accidental multiple tag on offs and passing of the card back in the case of season tickets


  • Registered Users, Registered Users 2 Posts: 78,490 ✭✭✭✭Victor


    bk wrote: »
    Surely this is a health and safety matter, what if there was a fire!!
    Use the adjacent fire escape?

    Not that there is much to burn in the station. :)


  • Registered Users, Registered Users 2 Posts: 1,988 ✭✭✭Seaswimmer


    Interesting one last night. My teenage son used his card to go from Deansgrange crossroads to N11 (stop before Fosters avenue) on 46A. He has always paid €1.70 but while getting off last night was charged an extra 25c on his card by the driver..He was obviously over the 8 stages...

    Is there an online fare stage calculator one can use...

    6

    Dublin Bus
    Travel Credit Deduction
    05/02/2012


    9:59 AM


    €-1.70


    €13.65


    7

    Dublin Bus
    Travel Credit Deduction
    14/02/2012


    6:30 PM


    €-1.70


    €11.95


    8

    Dublin Bus
    Travel Credit Deduction
    14/02/2012


    6:48 PM


    €-0.25


    €11.70


  • Registered Users, Registered Users 2 Posts: 9,342 ✭✭✭markpb


    Seaswimmer wrote: »
    He has always paid €1.70 but while getting off last night was charged an extra 25c on his card by the driver..He was obviously over the 8 stages...

    I've never heard of that happening before, did the driver call him back as he was getting off?


  • Registered Users, Registered Users 2 Posts: 17,917 ✭✭✭✭LXFlyer


    The stages are at the bottom of the appropriate timetable - the 46a timetable is here.

    Deansgrange Cross is stage 56, while the appropriate stage for the stop before Fosters Avenue is stage 65 (Stillorgan Road - Seafield Road), being the nearest stage after that stop.

    9 stages = Leap Fare of EUR 1.95

    The EUR 1.70 fare expired at Stillorgan Road (Mount Merrion Avenue).

    From the Dublin Bus website:
    Stages

    The number of stages travelled is calculated by deducting the boarding stage number from the alighting stage number
    Passengers boarding between stage points pay the appropriate fare from the preceding stage point. Passengers alighting between stage points pay the appropriate fare to the next stage point.
    All route stages are listed under the timetables.


  • Registered Users, Registered Users 2 Posts: 1,988 ✭✭✭Seaswimmer


    markpb wrote: »
    I've never heard of that happening before, did the driver call him back as he was getting off?

    yes. thats exactly what happened. if you look at the times on his Leap Card it shows getting on at 18:30 and charged the extra 25c at 18:48..


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    Seaswimmer wrote: »
    Yes. thats exactly what happened. if you look at the times on his Leap Card it shows getting on at 18:30 and charged the extra 25c at 18:48..

    Although it may sound cataclysmic,what Seaswimmers son experienced was being "excessed".

    It's a simple procedure which has tended to be used by Inspectors in the excercise of discretion rather than issuing a Standard Fare of €50.

    However it may also be used by an observant (or interested) driver as happened here,however in my experience it tends to be used where a passenger voluntarily approaches a Driver to advise of a change in their destination.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 1,042 ✭✭✭Groinshot


    I got on yesterday on parnell square when it was raining, as I didn't want to walk back to nassau street in it, asked for a city centre, and was charged 1.95, driver said "Oops".


  • Registered Users, Registered Users 2 Posts: 78,490 ✭✭✭✭Victor


    Groinshot wrote: »
    I got on yesterday on parnell square when it was raining, as I didn't want to walk back to nassau street in it, asked for a city centre, and was charged 1.95, driver said "Oops".

    He should have cancelled the transaction there and then and charged you the correct amount.


  • Registered Users Posts: 17 Steve Allen


    Missus has just been told that you have to state the fare and not the destination when getting on a bus. Make up your mind lads. He charged €1.95 as a default, thankfully that was the correct fare.


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  • Registered Users, Registered Users 2 Posts: 1,042 ✭✭✭Groinshot


    Missus has just been told that you have to state the fare and not the destination when getting on a bus. Make up your mind lads. He charged €1.95 as a default, thankfully that was the correct fare.
    Not helpful. The "City Centre" is a fare, it's 50 cent on a leap card, or 60 cent without one.
    @Victor, I wasn't in the mood for arguing, but he should have offered I thought :/


  • Registered Users, Registered Users 2 Posts: 9,814 ✭✭✭antoinolachtnai


    Missus has just been told that you have to state the fare and not the destination when getting on a bus. Make up your mind lads. He charged €1.95 as a default, thankfully that was the correct fare.

    Wrong I think. The LEAP leaflet states that the correct way to do it is to state your destination. This indication is binding under the Dublin Bus by law.


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    Wrong I think. The LEAP leaflet states that the correct way to do it is to state your destination. This indication is binding under the Dublin Bus by law.

    Correct,as Antoin states,the requirement is to State the intended destination and tender the appropriate fare.

    http://www.dublinbus.ie/en/About-Us/Dublin-Bus-Bye-Laws/Fares/
    Each passenger when boarding a vehicle operated by a driver only shall:
    (a) inform the driver of his intended destination, and
    (b) except the passenger is already in possession of a valid ticket, pay the appropriate fare for such journey and ensure that he has been issued with a valid ticket and retain such ticket, and
    (c) produce his ticket for inspection by an authorised person whenever so requested by such person and inform him of the place at which he boarded the vehicle and the journey he has made or intends to make.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 811 ✭✭✭dave13


    AlekSmart wrote: »
    Correct,as Antoin states,the requirement is to State the intended destination and tender the appropriate fare.

    http://www.dublinbus.ie/en/About-Us/Dublin-Bus-Bye-Laws/Fares/

    Only problem being bus drivers don't seem to know the correct fare when its borderline From beside my house to O'Connell St is 3 stages but if I state O'connel st I am invairably charged 1.70 and on one occasion 1.95.
    I've started just stating the fare now


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    dave13 wrote: »
    Only problem being bus drivers don't seem to know the correct fare when its borderline From beside my house to O'Connell St is 3 stages but if I state O'connel st I am invairably charged 1.70 and on one occasion 1.95.
    I've started just stating the fare now

    Yes Dave13,given the ongoing refusal of the Company to reinstate it's own Fare Stage markings,it's entirely possible that some drivers are unaware of exact stage locations.

    However it's also entirely possible that passengers may also be incorrect in this respect.

    There is no "borderline",as you state.

    A Fare Stage system is,by definition,a precisely defined method of determining the fare.
    Each Fare Stage within the Dublin Bus network has to be a definitive Bus Stop (All of which are now numbered :p )

    One other item of interest for those whose boarding or alighting point is between stage points is the following....

    http://www.dublinbus.ie/en/Fares--Tickets/Fare-Information/
    The number of stages travelled is calculated by deducting the boarding stage number from the alighting stage number

    Passengers boarding between stage points pay the appropriate fare from the preceeding stage point. Passengers alighting between stage points pay the appropriate fare to the next stage point.

    Without knowing the exact location of the stop "beside" Dave13's house it is impossible to confirm the relevant fare.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    It also really doesn't help that the information on the DB website about the City Centre fare is hopelessly out of date.

    It still says 50c, and it lists bus routes that don't exist any more, e.g. the 128.

    http://www.dublinbus.ie/Global/CCF20Leaflet.pdf


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    n97 mini wrote: »
    It also really doesn't help that the information on the DB website about the City Centre fare is hopelessly out of date.

    It still says 50c, and it lists bus routes that don't exist any more, e.g. the 128.

    http://www.dublinbus.ie/Global/CCF20Leaflet.pdf

    The LeapCard CityCentre Fare remains 50c,whilst the Cash City Centre Zone Fare is 60c.

    However,n97 Mini is quite correct in relation to the CCFZ Public Information which is somewhat significantly at variance with what's on-the-streets.

    The Zone Map (interestingly no longer referenced on the web-site) quite clearly identified the relevant Bus Stops between which the CCF was valid....however in several cases the on-street hardware directly contradicted the written word.

    The 4 and 7 routes for example where the Map clearly states Clare St,Outside Cafe Sol (N0:494) whilst a CCFZ Pink Sign is firmly riveted to the Bus Shelter at Merrion Square/Holles St(NO:493)

    Either the printed word is wrong or the CCFZ plate is on the wrong Bustop.

    Confusion..? you bet. :eek:


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    Given the thread-title here and it's particular relevance to Leap Card I find one aspect of Leapcard's introduction quite perplexing.

    At this point some two months after Leapcards introduction there has to my knowledge been any attempt to seek feedback/suggestions from the only Human Operative Interface involved-The Busdriver.

    It is beyond my understanding that the NTA/RPA/Leapcard have seemingly relied upon statistics and customer complaints to reach any conclusions on the efficacy (or otherwise) of Leapcard.

    This,in spite of continuing observations from Busdrivers on the slow recognition speed and poor physical layout of the Ticket Machines themselves.....do the proprietors feel the Busdrivers inputs to be irrelevant ?

    It all appears to be a very odd method of developing what is proposed as a mass market revolutionary travel payment method :rolleyes:


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Closed Accounts Posts: 2,372 ✭✭✭steamengine


    From the punter's perspective I would suggest the Leap card works ok for the majority of bus passengers. On the few occasions I've presented mine to the reader and stating my destination to the driver, the machine has read the card quicker than it would take to pop a load of change into the chute. No beeps though or on the last occasion no display to indicate the transaction had taken place. On reading my transaction history though all was in order. So while all the bells and whistles such as audible or visual registry, or a 'tag off' facility, are not in place, there doesn't seem to be any major operational issues with the 'Leap' on Dublin bus from the passengers perspective. In fact it's great in one way as you don't have to be concerned about having the correct fare in change any longer.


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  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    On the few occasions I've presented mine to the reader and stating my destination to the driver, the machine has read the card quicker than it would take to pop a load of change into the chute.

    I disagree with this part. I find it takes significantly longer to pay by Leap then to pay by cash (where I have the correct fare).

    Do the bus drivers on this forum find this?

    My concern is that if it is the case, then as more people use LEAP on the bus, it will have a big negative impact on dwell times and therefore schedules and journey times.


  • Registered Users, Registered Users 2 Posts: 951 ✭✭✭robd


    So while all the bells and whistles such as audible or visual registry

    This really can't be though of as "bells an whistles".

    Really it's a basic accessibility requirement.

    Think of using the Leap Card if you're hard of hearing and/or visually impaired. Assuming also that, you're not disabled enough to get free travel.

    I've raised this issue way back on this thread.


  • Registered Users, Registered Users 2 Posts: 4,905 ✭✭✭Aard


    The audio signal issue has been flagged since the testing period before Christmas. That's at least two months ago. If it's as simple as flicking a switch on the validators, or pressing a few buttons, there's absolutely no reason that Dublin Bus haven't enabled it across their fleet.


  • Registered Users, Registered Users 2 Posts: 376 ✭✭samsamson


    Is there a ballpark date for when student leap cards will be available?

    Do you think we're going to have to wait until the end of this year?


  • Registered Users, Registered Users 2 Posts: 1,226 ✭✭✭blubloblu


    bk wrote: »
    Surely this is a health and safety matter, what if there was a fire!!

    Fun fact: the gates are linked to the fire alarm and open up completely if there needs to be an evacuation.


  • Registered Users, Registered Users 2 Posts: 11,569 ✭✭✭✭ProudDUB


    I have made numerous attempts to register my Leap card on the website, but I keep getting the following message

    "The Leap Card number you entered is not valid for registration (Code E017). Please try again."

    Any one know what this means?

    What is Code E017?

    I have double checked and triple checked the number I am using, so I know there is no problem there. When I called the customer service line yesterday, the guy I spoke to had no problem pulling up my account using my number.


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  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    AlekSmart wrote: »
    The LeapCard CityCentre Fare remains 50c,whilst the Cash City Centre Zone Fare is 60c.
    Sure, but that PDF pre-dates the Leap card, and makes no mention of it as a result. It's merely accidental that the Leap fare equates to 50c.
    AlekSmart wrote: »
    Either the printed word is wrong or the CCFZ plate is on the wrong Bustop.

    Confusion..? you bet. :eek:
    My better half and I were in the city centre recently and discussing this. Why doesn't every bus stop in the city centre in the zone have and identifying mark? Like a big yellow circle?

    Should we customers lobby our local representatives?


  • Registered Users, Registered Users 2 Posts: 9,342 ✭✭✭markpb


    ProudDUB wrote: »
    I have double checked and triple checked the number I am using, so I know there is no problem there. When I called the customer service line yesterday, the guy I spoke to had no problem pulling up my account using my number.

    You probably already know this but you don't need to enter your whole card number, I think you leave off the last 3-4 digits.


  • Registered Users, Registered Users 2 Posts: 8,779 ✭✭✭Carawaystick


    markpb wrote: »
    You probably already know this but you don't need to enter your whole card number, I think you leave off the last 3-4 digits.
    :roll eyes:

    We really need a :facepalm: smiley

    for fiftyfecenmillion the nra have come up with a scheme where the number is too big for them?


    Regarding Alex's listing of the bylaws, if everyone were to comply with (b) and check/ensure he has been issued with a valid ticket, dwell times may increase.....



    One last comment, as it';s coming up to Paddy's Day and busses will be disrupted/rerouted for parades; how does the leap card work/stage fare system work for customers discommoded by this? i.e. if you've stated a destination x number of stages away and the bus brings you to a place not on the route, can you stay on til just before you get back on route again?
    (this is maybe a more dublin bus specific question; I remember saving money on the bus entailed sussing out the fare to the desired destination, paying to the lower fare boundary, lying about the fare, or just paying the full whack and complying with the law. )


  • Registered Users, Registered Users 2 Posts: 11,569 ✭✭✭✭ProudDUB


    markpb wrote: »
    You probably already know this but you don't need to enter your whole card number, I think you leave off the last 3-4 digits.
    :roll eyes:

    We really need a :facepalm: smiley

    The website specifically says to enter in the first ten numbers of the card. That is what I entered in. There are four more numbers after that, but I did not enter them in as on my planet 14 is more than 10. :D


  • Registered Users, Registered Users 2 Posts: 78,490 ✭✭✭✭Victor


    robd wrote: »
    Think of using the Leap Card if you're hard of hearing and/or visually impaired. Assuming also that, you're not disabled enough to get free travel.
    One also needs to take into account non-residents.
    samsamson wrote: »
    Is there a ballpark date for when student leap cards will be available? Do you think we're going to have to wait until the end of this year?
    I haven't been given dates, but I suspect it will be for the new college year.
    ProudDUB wrote: »
    I have made numerous attempts to register my Leap card on the website, but I keep getting the following message

    "The Leap Card number you entered is not valid for registration (Code E017). Please try again."

    Any one know what this means?

    What is Code E017?

    I have double checked and triple checked the number I am using, so I know there is no problem there. When I called the customer service line yesterday, the guy I spoke to had no problem pulling up my account using my number.
    They aren't telling the public what the error codes are as that may compromise certain aspects of security. Is there any possibility that someone else registered the card?

    Assuming you have a working account that you can access, I would (a) check have you already registered the card (b) try starting the process of registering the card again, making sure to clear your cache on your browser first.


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  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    n97 mini wrote: »
    Sure, but that PDF pre-dates the Leap card, and makes no mention of it as a result. It's merely accidental that the Leap fare equates to 50c.

    My better half and I were in the city centre recently and discussing this. Why doesn't every bus stop in the city centre in the zone have and identifying mark? Like a big yellow circle?

    Should we customers lobby our local representatives?

    Oh,please do n97 mini....in the absence of any apparent understanding/interest from those who must be obeyed,I would very much appreciate Interest from Local Representatives...wait !....in facta,go for broke and make it National or even INTERnational reps...MEP's and the likes.

    The solution to this TOTALLY self-made problem lies in the cheapest,simplest actions,performable by a half-trained gibbon....a Few Letraset Figures,Numbers and Adhesive Logo's PLACED IN THE APPROPRIATE LOCATIONS.....end of :rolleyes:


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    One last comment, as it';s coming up to Paddy's Day and busses will be disrupted/rerouted for parades; how does the leap card work/stage fare system work for customers discommoded by this? i.e. if you've stated a destination x number of stages away and the bus brings you to a place not on the route, can you stay on til just before you get back on route again?
    (this is maybe a more dublin bus specific question; I remember saving money on the bus entailed sussing out the fare to the desired destination, paying to the lower fare boundary, lying about the fare, or just paying the full whack and complying with the law. )

    All the leapcard currently is, is an alternative to cash for paying a fare. They aren't going to boot Leap users off earlier than people who paid by cash.


  • Registered Users, Registered Users 2 Posts: 17,917 ✭✭✭✭LXFlyer


    One last comment, as it';s coming up to Paddy's Day and busses will be disrupted/rerouted for parades; how does the leap card work/stage fare system work for customers discommoded by this? i.e. if you've stated a destination x number of stages away and the bus brings you to a place not on the route, can you stay on til just before you get back on route again?
    (this is maybe a more dublin bus specific question; I remember saving money on the bus entailed sussing out the fare to the desired destination, paying to the lower fare boundary, lying about the fare, or just paying the full whack and complying with the law. )

    The scale of diversions on St Patrick's Day is not that great - most cross-city routes are diverted onto parallel streets, while some routes will be curtailed. If the route is curtailed - you pay the appropriate fare to the temporary terminus, otherwise you pay your normal fare to the stop nearest to where you normally get off.


  • Registered Users, Registered Users 2 Posts: 2,000 ✭✭✭Cionád


    Just want to verify something...

    I was going to get a Leap Card for the train as I'm heading to Bray from Leixlip on Saturday. The Irish Rail journey planner says it will take 89 - 112 mins, depending on which train I get and the transfer time at connolly.

    From reading through this thread it says there is a 90 minute window to tag off, so it's very likely I'd be late for that. However on the far calculator it says the fare is €4.00 for a leap card. So if I get the 89mins train and it arrives on time I'll pay €4, it it's 2mins late I'll end up tagging myself "on again" rather than off at Bray?

    So am I better off just using cash to pay the return fare, which is €8.70?

    And why do they even advertise a fare which is not attainable? (e.g. Maynooth to Greystones is listed as €4 also)


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    Wow, the Leap card website is really very badly designed, it sounds like they are breaking all the rules of ease of use and accessibility.
    ProudDUB wrote: »
    "The Leap Card number you entered is not valid for registration (Code E017). Please try again."

    A website should never give an obscure error message like this. It should always explain the problem in plain English.

    If there is a security reason why it can't, then it should say that there was a serious problem and to please contact them at xxxxx
    markpb wrote: »
    You probably already know this but you don't need to enter your whole card number, I think you leave off the last 3-4 digits.

    Again stupid and confusing. They should just take the full 14 digits and knock off the last 4 digits on the server if they don't need it. It is literally one line of programming code.

    This would save a lot of confusion for customers.


  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    Cionád wrote: »
    Just want to verify something...

    I was going to get a Leap Card for the train as I'm heading to Bray from Leixlip on Saturday. The Irish Rail journey planner says it will take 89 - 112 mins, depending on which train I get and the transfer time at connolly.

    From reading through this thread it says there is a 90 minute window to tag off, so it's very likely I'd be late for that. However on the far calculator it says the fare is €4.00 for a leap card. So if I get the 89mins train and it arrives on time I'll pay €4, it it's 2mins late I'll end up tagging myself "on again" rather than off at Bray?

    So am I better off just using cash to pay the return fare, which is €8.70?

    And why do they even advertise a fare which is not attainable? (e.g. Maynooth to Greystones is listed as €4 also)
    Just another aspect of the poor design that went into Leap.

    I've spoken to IE about this, and the maintain they've pointed it out to Leap people.

    I emailed Leap about it, but got no reply.


  • Registered Users, Registered Users 2 Posts: 8,779 ✭✭✭Carawaystick


    ProudDUB wrote: »
    The website specifically says to enter in the first ten numbers of the card. That is what I entered in. There are four more numbers after that, but I did not enter them in as on my planet 14 is more than 10. :D

    Digits or numbers?

    Cos the card I'm looking at now has either one or three numbers ( if you count the spaces as delimiters)

    Why would the website not be written to silently ignore any digits > ten entered?
    ixflyer wrote:
    The scale of diversions on St Patrick's Day is not that great - most cross-city routes are diverted onto parallel streets, while some routes will be curtailed. If the route is curtailed - you pay the appropriate fare to the temporary terminus, otherwise you pay your normal fare to the stop nearest to where you normally get off.
    Last time I got a bus around St Patricks day to see fireworks, the 19/19a left me on Dominic St, when I wanted to get to d'Olier St

    I had a sprained ankle at the time so the walk and no refund for the overcharging of the bus fare was nice :)


  • Registered Users, Registered Users 2 Posts: 14,005 ✭✭✭✭AlekSmart


    Last time I got a bus around St Patricks day to see fireworks, the 19/19a left me on Dominic St, when I wanted to get to d'Olier St

    I had a sprained ankle at the time so the walk and no refund for the overcharging of the bus fare was nice :)

    Any of Dublins "Big Days" tends to show up our lack of ability to plan or even contemplate being able to use the Bus as a viable mass-movement tool.

    Instead for events such as Lá le Féile Pádraig,we shunt buses and their passengers as far away from the action as possible,in the same manner as closing Rail Stations located adjacent to Sports Stadia on big-match days.....Ted :confused:

    The notion of putting as many buses as possible on dedicated,guaranteed corridors,to deposit people as close to the action as possible appears to pose a serious threat to many Senior Civic Administrators in Dublin.

    Sad Sad Sad stuff,particularly when we wrote a very functional template for just this eventuality back in 1979 for the Papal Visit,which worked.

    Even the Slane concerts took a few years before somebody decided to do a bit of tweaking which finally allowed FULL buses a degree of priority over Private Cars to great effect.

    Joined-up thinking,from a greater-good perspective,just ain't a National trait over here....:rolleyes:


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



  • Registered Users, Registered Users 2 Posts: 1,868 ✭✭✭donspeekinglesh


    n97 mini wrote: »
    Just another aspect of the poor design that went into Leap.

    I've spoken to IE about this, and the maintain they've pointed it out to Leap people.

    I emailed Leap about it, but got no reply.

    I asked them both on Twitter and they just blamed each other.


  • Registered Users, Registered Users 2 Posts: 17,917 ✭✭✭✭LXFlyer


    Alek - any chance you could edit that post - that's not my quote!


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  • Registered Users, Registered Users 2 Posts: 17,917 ✭✭✭✭LXFlyer


    Last time I got a bus around St Patricks day to see fireworks, the 19/19a left me on Dominic St, when I wanted to get to d'Olier St

    I had a sprained ankle at the time so the walk and no refund for the overcharging of the bus fare was nice :)

    Firstly it is lxflyer not ixflyer!

    Secondly - the fare you were charged will depend on where you got on. Perhaps the fare to D'Olier Street was the same as that to Parnell Square, which would be the nearest point to Dominic Street? It would have only been one stage further along the route.

    Lesson 1 - Always check the Dublin Bus website before travelling when there are major festivals / events (such as the marathon) on, so that you are aware of any diversions.


  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    I asked them both on Twitter and they just blamed each other.

    ROFL!


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    More Leap Card website madness.

    If you have an Irish Rail smartcard and you go to the Leap website to request a free leap card, it asks you to enter the Irish Rail smartcard number.

    But when you enter the number, it tells you it is invalid!!

    It turns out that you have to leave off the 0 at the start of the Irish Rail smartcard number for it to be accepted!!!

    It doesn't say this anywhere on the website, my girlfriend just guessed it, madness!!!


  • Moderators, Entertainment Moderators Posts: 17,994 Mod ✭✭✭✭ixoy


    bk wrote: »
    More Leap Card website madness.

    If you have an Irish Rail smartcard and you go to the Leap website to request a free leap card, it asks you to enter the Irish Rail smartcard number.

    But when you enter the number, it tells you it is invalid!!

    It turns out that you have to leave off the 0 at the start of the Irish Rail smartcard number for it to be accepted!!!

    It doesn't say this anywhere on the website, my girlfriend just guessed it, madness!!!
    Did you let them know? It's a matter of one line of code if they need to truncate it so there is no excuse for this.


  • Registered Users, Registered Users 2 Posts: 220 ✭✭pauld


    I am goign to top up my leap card online today. I note in the options in the online topup wizard that you can collect the top up from dart validators / entry gate.

    I though I recall from earlier in the thread that this was not working, is this still the case? or is ok to choose this option and collect from dart station?

    Thanks

    Paul


  • Registered Users, Registered Users 2 Posts: 9,342 ✭✭✭markpb


    pauld wrote: »
    I though I recall from earlier in the thread that this was not working, is this still the case? or is ok to choose this option and collect from dart station?

    AFAIK collecting from the gates work - collecting from or topping up at Irish Rail ticket machines does not (yet).


  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    markpb wrote: »
    AFAIK collecting from the gates work - collecting from or topping up at Irish Rail ticket machines does not (yet).

    Which was supposed to happen in February, which we are almost at the end of now?

    Suppose we should have asked February of which year?


  • Registered Users, Registered Users 2 Posts: 220 ✭✭pauld


    Thanks guys, will choose dart validator so, theanks for your help.


  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    bk wrote: »
    More Leap Card website madness.

    If you have an Irish Rail smartcard and you go to the Leap website to request a free leap card, it asks you to enter the Irish Rail smartcard number.

    But when you enter the number, it tells you it is invalid!!

    It turns out that you have to leave off the 0 at the start of the Irish Rail smartcard number for it to be accepted!!!

    It doesn't say this anywhere on the website, my girlfriend just guessed it, madness!!!
    Is there an official policy line on what will happen to IE smart cards
    a) that have had a Leap card issued against them?
    b) in the long run now that Leap is the replacement?

    I suspect there is no policy line on either.

    I have a Leap card issued against an IE card but will continue to use the IE card (i.e. the wife can use it).


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  • Closed Accounts Posts: 560 ✭✭✭Jehuty42


    I have a Leap card issued against an IE smartcard since December. I've used the IE smartcard every day since with no problems, I can't be arsed going to a Luas stop nowhere near where I live or work to activate the damn thing.


This discussion has been closed.
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