RTÉ Today Show - Free Consumer Help

Just the perfect example if the offer sounds too good to be true it usually is.

In fact, T&C is something that the show could look into. All the latest ones are huge and they know no-one will ever read it all, so they can hide anything they want in it and then catch you out.

Hi I'm wondering where I stand in relation to my 3 month old telly. I bought it in Harvey Normans in November and all was fine.
Then one night all the channels got mixed up or deleted. Fixed this took about a hour to organise the channels and all was fine then it happened about 3-5 more times usually requiring another hour setup time. I have been into lg about this and they have informed me that the issue is with the satellite tuner they say it's not compatible with the Irish market. And I'll have to purchase a set top box to be able to enjoy "hassle free" tv.

I believe this falls under the not fix for purpose part of the sale of goods act

Surly a tv should only have to be tuned once and not 2-3 time a month.

Any info or advice on this would be great
And thanks in advance

Posted in main forum also

ABajaninCork wrote: »

You SHOULD have read the T's & C's!! The fact that you didn't is hardly Setanta's fault. Why didn't you e-mail instead?

I took advantage of that offer last year. Couldn't call on the 31st to cancel, as the lines were perma busy. I e-mailed them instead. Guess what? They took account of the e-mail, and called me to give me another offer.

Done this several times since, and still have the Setanta.

Get off it, the vast majority of people don't read the T&C's and Setanta know this!

Here's a link to the €1 offer on the Setanta website.
So now, after being burned by them I actually have read the T&C's and they aren't clear at all!

Frequently asked questions:
What are the terms and conditions of the €1 offer?
A connection fee of €1 applies for this service. Offer available online only. Offer available for credit card and debit card customers only. You can cancel your subscription in the first 30 days by going online. Setanta is a subscription service. Customers who do not cancel during their 30 day trial will be billed €21.99 per month or €199 per year thereafter. There is no annual contract but 30 days’ notice of cancellation will be required after the trial period expires. Offer available for satellite customers only. Offer does not apply to existing customers. Fixtures subject to change.
The full terms and conditions of the Setanta Sports service are available here

See the bolded bit? I did cancel the subscription within the firt 30 days but they wouldn't let me! They said I now owe them €45 as I'm signed up to a minimum 2 month contract. Could you tell me where that is in the T&C's please? There must be other pages with T&C's somewhere, impossible to follow though and an absolutely terrible way to conduct business by them in my opinion. I won't be dealing with them again anyway that's for sure.

ABajaninCork wrote: »

It's your money. But I do this really radical thing. If there's something I don't understand? I ASK!! It's really not rocket science...

Eh, what's there to understand? As clear as day it says on their FAQ that "You can cancel your subscription in the first 30 days" so I assumed that once I cancelled within 30 days all would be well. Instead I ended up being signed up to a 2 month contract! Two totally different things! Its bad form by Setanta full stop.

Montgolfier wrote: »

What about UPS charging €14.50 + €6 handling for the service of collecting VAT for the revenue. They arrive at the door with your package (from abroad) and demand cash on delivery.
I asked their billing department the reason for the charge. She said they had to set up an account with revenue; @ 14.50 per package the set cost must be astronomical.

Is it 14.50 plus 6 on top of the amount they are collecting for revenue ? Or was your total 20.50 ?

@BMMachine - less of the political sarcasm please. Please focus on a specific consumer issue

dudara

Here's something that might be of interest to the show:

Let me start by saying that I have been a happy Three customer for years using both voice and data services.
However I am currently involved in a dispute with them that seems to be going nowhere. I have tried to work out an acceptable solution but as they are denying any responsibility I feel like there is no other option than to post the issue here publicly.

I purchased a Nokia handset through the Three online shop on December 18th 2013.
No problems with the handset at all and my daughter used it with the Three sim ordered together with it without any issues. Until November 2014 when the handset just died.
I contacted Three support via Twitter and they advised me to return the handset to a Three store.
As the one in Nenagh was the nearest I returned it to there on December 5th. The person in the shop checked the warranty, confirmed that it was still valid and that they would send the phone away for repair.
I was told I would be contacted when they had news for me.
When I had not heard from them by December 22nd I rang them and was told that they were waiting for a replacement part.
I rang again sometime in between Christmas and New Years and was then told that they had received a replacement phone covered by warranty.
I was unable to collect the phone until last Friday January 9th.
I collected the phone from the store in Nenagh but was unable to test it in the store as the phone wasn't charged. To be honest I didn't even think I needed to.
After coming home and putting the original sim in the phone it came up with a message that it was locked to a different provider.
A few calls to Three support determined that the handset was locked to Vodafone and I was told to follow it up after the weekend to get an unlock code.

Since Monday I have had a lengthy exchange with the @ThreeCare account on Twitter as well as emails with Three support directly.
Three now states that the handset sent back was one locked to Vodafone so when they sent it to Nokia for repair Nokia sent back a replacement handset also locked to Vodafone.
This makes no sense as the handset returned to the store by my was without question the handset which was purchased from Three *and* the one used with the Three sim (which would be impossible with a handset locked to Vodafone).
Three support keep referring to the IMEI number of the handset received back from the store but as I did not write down the IMEI number of the handset returned (I didn't think I had to) this has little value.
They have however confirmed that the IMEI of the Vodafone handset in question was *never* used with the sim or number which we have. I have asked them to find out what number or account it has been used with (so that we can determine the real owner of this handset) but they have said that they cannot do this.

In short, after a week of back and forth messages Three refuses to budge. Now I do not contest that the phone received by the repair center is a Vodafone handset. It clearly is and Three have gone out of their way to prove it.
What I do contest strongly is that this is the handset which I returned to the store.
I have provided proof of purchase both when returning the handset as well as repeatedly in the last week to various Three representatives.
What stood out is the chaotic way in which my complaint has been dealt with. I sent all details, copies of proof of purchase, proof of identity, copies of the "booking in sheet" and "test and repair center form" on Monday and have since been asked to supply the same again on at least three occasions. By people in the same department. In spite of that they claim that it is impossible that there could have been a mixup with the handset on their side.
None of the documentation given at time of purchase or at time of return has the IMEI number on it and at no point did I expect that I had to note this so that I could provide it as proof at a later stage.

So at this point Three is alleging that I returned a Vodafone handset to Three trying to get it covered by warranty. Completely ignoring the fact that it would have been impossible to use this phone with our Three sims or accounts.
They are also refusing to assist in determining who this handset belongs to, or at least what number. Doing so would go a long way to clearing this situation up.
I also find it suspect that a Vodafone handset could be sent back by Three for repair and a Vodafone locked handset sent back as replacement and that this mixup is not discovered until the customer (me) tries to use their Three sim with the phone. Am I really to believe that at no point did anyone wonder why Three was a) sending back a Vodafone handset & b) why a Vodafone handset would be sent back to Three.

It appears to me at this stage that a mixup happened at some point *after* I returned the handset and that Three are trying to pull their hands of and put the blame at my doorstep.
I find this highly questionable behaviour and will proceed by given them written notice via registered mail of my intent to file a case with the small claims court.

As an aside; we're talking about a Nokia Lumia 520 here, hardly a top of the range phone at just 130 euro. For me it's a matter of principle at this stage but for Three it would save them a lot of hassle and embarrassment if they either sent me an unlock code for the Vodafone handset or replaced it with a Three handset....

Fair enough Thought it might help, I just normally look for the "calling from outside Ireland?" number

ISSUE 1: Plastic Bag Pricing

The first issue that RTE Today should investigate is bag pricing in supermarkets within Ireland:

Specifically - re-usable plastic bags that within the UK Tescos (for example) are sold for 10p.

In Ireland - they are sold for 70c - and the lower tier bags are poor quality and unsuitable for carring any kind of weight or food with an edge. The reason retailers sell these at 70c is to increase their revenue because they can avoid paying taxes if they price them above 70c.

I'd love to hear the public response if everyone knew this!

Here's a detailed example of a problem that could be chased up:

http://www.boards.ie/ttfthread/2057362629

Thanks