Dell & Interlink Delivery

All interlink Depots are independently owned franchises. The guy who owns Piranha Logistics also owns the Limerick Interlink franchise, he is not losing money, don't feel too sorry for him. He was one of the people who Interlink Ireland. Piranha label the boxes on Dell's behalf. There is an incomplete file transfer between Dell and Piranha. This is where most of the mis-routing of parcels comes from. It is not Interlink's fault it is a combination of Dell and Piranha that cause it. As for track and trace, Interlink scan all parcels into all depots and onto all vans. These are realtime scans and go straight onto their tracking database. They are scanned again at point of delivery. The van scans are downloaded onto the system when the van returns to the depots. If the delivery could not be completed the parcels are scanned back into the depots. The tracking site although it say Interlink Ireland on it is not hosted or maintained by Interlink. The parent company in the UK Parceline does this. Interlink have no control over their data on the Parceline site.
Interlink do deliver on Saturday at the customer's request. Just remember you are not their customer Dell is, so that is where the request must come from and any premium payment due. Interlinks bust their balls to get every consignment to every customer on time. The move approx 10,000 consignments every night, many of which comprise of several parcels. Laptops tend to get delivered efficiently because they are a one parcel consignment unlike a desktop system which typically has 4 parcels. Dell policy states that incomplete deliveries must not be made. Therefore Interlink must hold 3 parcels if the 4th doesn't make the collection cutoff time in the Dell factory. Typically the monitors will be missing. As for handling, I have monitored drop tests where packed screens are dropped from 5m with no damage. Most damage arise because the sender didn't pack the item adequately. You would not believe the things people send wrapped in plastic with no padding.


You can take this as accurate. I was the IT Support Manager for Interlink Ireland for a number of years.