josephsoap wrote: » I've never auto topped up my card, if you auto top does this avoid having to go to a pay zone shop to top up? I'm sure I read something before that if you topped up online you would still have to 'pick up' the top up from a shop :-/
Bhangraman wrote: » Oh joy to receive this SMS from Three for my first direct debit: From Three: Your Direct Debit has returned unpaid. Please pay urgently on 1800944933 to avoid service interruption or see your bill/Three.ie for ways to pay. Back to square one... When I called them, they said they had problems with my BIC code. I took the opportunity to say that by 1 Feb they shouldn't even ask for BIC code but nonetheless accomodated them by filling yet another SEPA direct debit mandate form (this has been dragging on for so long they had time to change the design of the form). I think this is enough and I am going to complaint to the regulator. I see the financial ombudsman does not handle complaints about telecom providers and refer to Comreg instead, should I complain to them?
Dear X, I am writing to you in reference to a complaint received for account Y. I have reviewed your account and understand you have experience difficulties setting up your Direct Debit. I have contacted our finance team to query this and they have investigated the account details provided. They have advised that we cannot set up a Direct Debit using these details as your bank is having SEPA compliance issue. When the Direct Debit was set up before it failed and will continue to do this until your bank has investigated this issue. You will need to contact your bank directly and query this with them. I'm sorry I cannot be of more assistance. Kind Regards, Three Customer Care
Bhangraman wrote: » LeapCard.ie now allows their auto topup direct debit from non-Irish accounts using IBAN and BIC.
Note – You will be asked to enter your bank account details including BIC and IBAN; Note: Your bank account must be a Republic of Ireland account where only one signatory is required, and the bank account must accept Direct Debits.
Yggr of Asgard wrote: » How did you manage to set this up, I just tried and get the "irish bank accounts only" when I enter my German IBAN. And their FAQ states (bold is mine):
The National Transport Authority (the NTA) are responsible for the Leap Card integrated ticketing scheme. The auto top-up facility is a recently introduced feature that was initially made available via an online application for Irish bank account holders because there is a dependency on the ability of the customers bank to display a specific code to auto top-up applicants, without which sign up cannot be completed. Although it was always to extend the facility to all SEPA reachable bank accounts once the operation of this facility had reached steady state, there is a challenge with regard to paper mandates that has to be resolved. Furthermore, NTA is not in a position to guarantee that all non-Irish bank account holders will be able to see the required sign up code and therefore it is possible that many non-Irish bank account holders may not be able to successfully sign up to auto top-up. However, I am happy to say that notwithstanding these issues, NTA is currently at an advanced stage of planning to integrate all SEPA reachable bank accounts and expects to complete this process within the next 3 months.
Bhangraman wrote: » Yes you are right, I don't know what happened, I thought I had managed to set it up a few weeks ago as last message they told me on 22 Dec 2015 they planned to comply within 3 months:
Thank you for contacting us. The National Transport Authority (the NTA) are responsible for the Leap Card integrated ticketing scheme. The auto top-up facility is a recently introduced feature that was initially made available via an online application for Irish bank account holders because there is a dependency on the ability of the customers bank to display a specific code to auto top-up applicants, without which signup cannot be completed. Although it was always to extend the facility to all SEPA reachable bank accounts once the operation of this facility had reached steady state, there is a challenge with regard to paper mandates that has to be resolved. Furthermore, NTA is not in a position to guarantee that all non-Irish bank account holders will be able to see the required signup code and therefore it is possible that many non-Irish bank account holders may not be able to successfully sign up to auto top-up. However, I am happy to say that notwithstanding these issues, NTA is currently at an advanced stage of planning to integrate all SEPA reachable bank accounts and expects to complete this process within the next 3 months. Apologies for the inconvenience caused.
Yggr of Asgard wrote: » Moved Meteor to accepting paper mandate!
You informed in January 2015 that you were planning on complying with SEPA Regulation 260/2012/EU within 3 months and allow for non Irish SEPA accounts to be used as a source of fund for the Auto top-up service. However, if I try to register with a French IBAN number on the website I still get a message "Auto top-ups are only available to Irish Bank Accounts.". Could you please let me know what is the process to register my account?
Bob24 wrote: » Well done :-) I have sent the following to the Leap Card customer service but they seem to be ignoring me (would be the first time with questions around the topic). Would you know if the fact that they are not answering my emails is considered a "final answer" and enough to ask the Central Bank and/or Financial Ombudsman for assistance?
Yggr of Asgard wrote: » Not answering qualifies as trigger for the regulator, i think it's 45 days since you logged the complaint with Leapcard. They are also ignoring my request and I tried on twitter too, but get ignored there too.
Bob24 wrote: » To give quick update on Leap Cards, the NTA is consistently ignorign my emails. As expected the ECB deirected me to the Competition and Consumer Protection Commission. I have raised a case with them and will post any feedback here (and since I had a good write-up of my experience with the NTA, I also sent it to the CBI in case they want to have a look from their end).
Elessar wrote: » No luck my end with three over the phone - they wouldn't accept a non irish account. They've sent on the paper mandate, but it's the same bloody system they will enter it on! I've emailed laya - they still won't take non irish accounts online.
Carawaystick wrote: » have you tried the ecb, any of your mep's and the european ombudsman when the ecb tell you to go back to the icb?
Bob24 wrote: » Will look into the european ombudsman thanks ... have tried the ECB and the CIB with no luck (they both direct me to the Competition and Consumer Protection Commission, which is not getting back to me at all).
Lux23 wrote: » This wouldn't be in the CCPC's remit.
