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Samsung Galaxy S3 Problems

xnightwishx

I have a samsung galaxy s3 and it's all been working great. Two days ago however, the wifi stopped working. It stays connected but can't download or upload anything as if it isn't connected. Wifi is working on all other devices. Anyone else experience this? I've seen it's happened to someone on a vodafone.ie forum but can't register on that as I'm on 3.

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duploelabs

JaMarcus Hustle wrote: »

Hey, so turns out I have the insane chip. My phone has been freezing maybe between 20/30 times a day and restarting maybe 10 times a day - it's practically unusable.

I have the phone insured, but what's my best option? Go to Samsung or go through insurance? (Can I even do the latter?) I don't want to be without the phone for weeks while they repair it. Thanks.

Is it over a year old? If not then it should be covered under warranty

waynegalway

Just another thought on the insurance route......they are unlikely to pay out on something that they consider a warranty issue. So you might want to consider making it a lost/smashed to pieces under a bus issue. Not suggesting that you make a false claim, just that you might want to think about how you present it as an insurance claim rather than a warranty issue.

waynegalway

duploelabs wrote: »

Is it over a year old? If not then it should be covered under warranty

Samsung give a 2 year warranty on their phones

danniemcq

i got mine replaced around January i think, 5 days without it and got it back with whole new internals.

Went through the three shop i got it in instead of Samsung

Vego

Is no one reading anything..... if your phone is unusable ie freezing restarting etc ....bring it back to the shop you got it explain what is happening to your phone and they will get it repaired for u under warranty! !!!

waynegalway

Vego wrote: »

Is no one reading anything..... if your phone is unusable ie freezing restarting etc ....bring it back to the shop you got it explain what is happening to your phone and they will get it repaired for u under warranty! !!!

That's a fair point. I was responding in terms of how to deal with the insane chip and sudden death issue (ie. that will only be dealt with when it happens), but yeah, if it's acting up and unusable it should be returned.

DaNiEl1994

hey guys.
i got an new s3 today and im with 48, when i turn it on it seems to be i romaing mode constantly its weird any fixes?

waynegalway

DaNiEl1994 wrote: »

hey guys.
i got an new s3 today and im with 48, when i turn it on it seems to be i romaing mode constantly its weird any fixes?

It's probably nothing serious. It could be something to do with 48 using the O2 network, and roaming onto that. It happens all the time with Three, where they don't have a 2G network so it roams onto Vodafone if its not in a Three 3G area. No hidden costs in that case, its all free.

Contact 48 to put your mind at ease that it's not costing you money, and if that's the case, then I wouldn't worry about it. Is it effecting how you're able to use the phone, or is it something thats just annoying you?

DaNiEl1994

waynegalway wrote: »

It's probably nothing serious. It could be something to do with 48 using the O2 network, and roaming onto that. It happens all the time with Three, where they don't have a 2G network so it roams onto Vodafone if its not in a Three 3G area. No hidden costs in that case, its all free.

Contact 48 to put your mind at ease that it's not costing you money, and if that's the case, then I wouldn't worry about it. Is it effecting how you're able to use the phone, or is it something thats just annoying you?

you were bang on with it being them using the o2 network thats why its roaming alls good thanks

Media999

Three replaced my rooted s3 with Sudden Death. They replaced the Motherboard in 3 days no questions asked. Warranty is 2 years with three not 1 like some people have mentioned.

Take no **** from them.Let them know you know exactly what happened and why it failed.

tetsujin1979

noticed recently that some text messages are not being received by my S3. Had it on the stock ROM on three, and it was happening intermittently, random messages from different contacts, on various networks, would not be received by me, and then all would arrive together. One night I got 25 messages at the same time, from the previous three weeks!

Flashed to CyanogenMod 10.1 and that seemed to resolve the issue, but one message was received yesterday about 12 hours after it was sent. I've contacted the network customer support about it and they've suggested a factory reset to resolve it

Just wondering if anyone else has had the same issue?

kaimera

still wasn't happy with how the s3 was running on supernexus.

wanted to flash to stock in case i needed to bring back into meteor.

had to do emergency fw install via kies, cos i got stuck in at the samsung logo after using odin

phone seems fine now. Few minor instances of what you'd call lag and some unresponsiveness. Might drop into meteor anyway this week.

how does it work with the 2 year sammy warrenty? can i still go to via meteor or do i contact samsung?

Media999

I think they have an agreement with the providers to just fix the Sudden death issues without sending to Samsung.

I had a new motherboard in 3 days through Fonemenders when everyone says thats a level 3 fix that needs 2 weeks with Samsung.

I think they just dont want to admit theres a problem and trained them to fix the problems no questions asked as quick as possible.

Go to meteor and say its freezing 20 times a day. tell them its the chip failing and motherboard needs replacing. Make sure you let them know you know what youre talking about and you wont have any less than a new motherboard.

kaimera

Media999 wrote: »

I think they have an agreement with the providers to just fix the Sudden death issues without sending to Samsung.

I had a new motherboard in 3 days through Fonemenders when everyone says thats a level 3 fix that needs 2 weeks with Samsung.

I think they just dont want to admit theres a problem and trained them to fix the problems no questions asked as quick as possible.

Go to meteor and say its freezing 20 times a day. tell them its the chip failing and motherboard needs replacing. Make sure you let them know you know what youre talking about and you wont have any less than a new motherboard.

The thing is, it'll be the second mobo replacement I'd have gotten.

I have the docket from fonemenders stating they replaced the motherboard last time (phone was 2 months old)

thanks for the info. might make the trip up to them

danniemcq

kaimera wrote: »

The thing is, it'll be the second mobo replacement I'd have gotten.

I have the docket from fonemenders stating they replaced the motherboard last time (phone was 2 months old)

thanks for the info. might make the trip up to them

i guess when you get it back this time run the brickbug check app in the store and if it flags the chip again complain?

Might not do anything about it without a fault though but worth a try.

In fact be as detailed and nerdy for lack of a better word about the error/fix/phone and they usually treat ya better

Media999

Yes exactly. Let them know you know exactly why its broken again.
They should have it sorted in 4 days. Tell them you know the same chip is gone that went the first time. Tell them its only broken because they replaced the broken one with the same faulty chip. Tell them to leave a note when sending it to fonemenders thats says same problem as before.

donkey balls

I have the insane chip on the phone since the last update and was hoping that a fix might be on the way rather than leaving it back to three,The last time the screen went on my S2 I dropped it off at fonfix in Sandyford and had it back the same day do you know whether I can do it with the S3?

ED E

donkey balls wrote: »

I have the insane chip on the phone since the last update and was hoping that a fix might be on the way rather than leaving it back to three,The last time the screen went on my S2 I dropped it off at fonfix in Sandyford and had it back the same day do you know whether I can do it with the S3?

Yeah, they can do a Samsung warranty repair for you. Will cost you a €15 fee but you'll get it fast.

Capri86

Annoying problem with s3. When I charge it at night the screen lights up intermittently with a slight vibration. Drives me mad. Does this happen to anyone else?

Kalyke

Use blocking mode...

brightkane

my s3 is freezing and restarting also, have the insane chip.
I cant be without it, anyone knowif Samsung do a replacement like apple do,

ie send you a new phone and you send back the old one?

thanks

Capri86

Kalyke wrote: »

Use blocking mode...

It's not a notification. It's just lighting up for no reason

AlmightyCushion

Capri86 wrote: »

It's not a notification. It's just lighting up for no reason

II had it before, I assumed it was the cable disconnecting and reconnecting.

Kalyke

Capri86 wrote: »

It's not a notification. It's just lighting up for no reason

I know... I had it too. But blocking mode got rid of it for me.

Vego

brightkane wrote: »

my s3 is freezing and restarting also, have the insane chip.
I cant be without it, anyone knowif Samsung do a replacement like apple do,

ie send you a new phone and you send back the old one?

thanks

No they dont

kaimera

Back to meteor today, took phone for repair no questions asked. Said to them about having the problems before and it's prolly the motherboard gone again, noted on the repair form.

Downside...I no have no phone. At all. All the spares I have are either network locked old nokias, or my microsim will get stuck so i don't wanna chance it.

Some me time I guess!

kaimera

question regarding a motherboard replacement:

is there a newer firmware revision that eliminates the SDS at this stage?

Or can I look forward to the same thing happening down the line again (again)?

Erper

brightkane wrote: »

my s3 is freezing and restarting also, have the insane chip.
I cant be without it, anyone knowif Samsung do a replacement like apple do,

ie send you a new phone and you send back the old one?

thanks

mine start doing same thing today...
after opening mail or viber i get problems with overheating or restarting the device...
and this is my second galaxy in a year...
first one had a problem with headphones...

i wonder would reset fix it or....

god's toy

Anyone ever hear of the network always dropping out as soon as you answer a call?

I sold my S3 on and the bloke is having this problem. I confirmed it myself too when I tested it, everything is fine until it rings then no network, no signal no calls nothing till a moment later when everything is back.

tetsujin1979

Erper wrote: »

mine start doing same thing today...
after opening mail or viber i get problems with overheating or restarting the device...
and this is my second galaxy in a year...
first one had a problem with headphones...

i wonder would reset fix it or....

having the same problem now too
leaving data connection turned off (either wifi or network) seems to help the problem, but then what's the point of having the phone?
it doesn't always lock up when the data connection is on, but posting large amounts of data (e.g. upload photo) will almost cause the problem