Bigman92 wrote: » Does it matter if you dont get the letter that says how much ur supposed to get an enter ur bank details online when i have already done that about a month ago now!!Will i still get my grant this month??
Bigman92 wrote: » Oh know So you think my whole grant is gone because i went a step too fast? Thats a bit ridiculous
Bigman92 wrote: » Well i pray thats not the case!!
AppleBottle wrote: » You probably just got October's payment. You should get another payment this month.
Howlin1 wrote: » Are you sure? I rang and asked SUSI last week and they said that I will get back pay, but a friend said they rang last week as well but they won't get any back pay (that if you get your first payment in January your last payment is in September). I don't know what to think. I have only €40 until my next payment.
angelaq99 wrote: » They seem to have a different story for everyone, I got my first payment on friday for september and no backpay even though SUSI rep Robbie stated here that anybody due backpay would get it with their first payment, I rang SUSI and they put me on hold and then said I should get it in december even though she sounded as though she actually didnt have a clue!!! she then told me to e-mail payments which i did on friday and am yet to get a response! It seems SUSI have a total lack of communication going on and I feel sorry for whoever is answering their phones as they actually have no information to go on they are just clutching at straws and have no solid info to give anybody at all!!
angelaq99 wrote: » They seem to have a different story for everyone, I got my first payment on friday for september and no backpay even though SUSI rep Robbie stated here that anybody due backpay would get it with their first payment
SuSi: Robbie wrote: » If a student is awarded too late for any of their instalments i.e. after a payment cycle has run for that month then they receive their all backdated payments due in their first payment. For example, if a student does not receive their first maintenance payment until December, they will receive September, October and November. They would receive payment for December in January. (Paid one month in arrears).
tonsan wrote: » my daughter app just gone into awaiting review after been submitted since 3 july anyone know how long this stage lasts hopefully not as long as submitted stage
angelaq99 wrote: » Really Robbie??? I got no backpay in my first instalment unless it is going to be paid to me this week? Maybe you can clarify this for me as the SUSI helpdesk seems to have no idea! cheers
AppleBottle wrote: » It is possible that this Friday is Novembers payment date. I was told that I would be paid the Friday of the following week I entered my details which is this Friday for me. Someone did post about dates and November 23rd was given for November.
Astrozombies wrote: » I recieved mine yesterday at midnight, I thought it was the 19th of every month and I guess that's about right?? But I only got one month's payment when I should of been backdated for October aswell. Also don't worry about entering the wrong codes, because I entered my details a week before I recieved my letter of approval and was meant to ring them up and ask about the codes but I forgot. They must of just realised I made the error and still gave me my payment!!
rjudge1994 wrote: » how long were you waiting to hear back from them after they had recieved all your documentation?
cono121 wrote: » Well over a month since awarded full maintenance and bank details entered, and no money! I am severely ****ed for money, and being in the UK does not help!
rolo454 wrote: » I just got a letter from SUSI saying that my payment is ready, I just have to accept it online now.
AppleBottle wrote: » Have you contacted them about this? It seems to be that people are receivingtheir first payment since a couple of weeks ago and will get another one forNovember later in the month.?
cono121 wrote: » Yes i have been in constantly in contact with SUSI via email since i am inthe UK it has cost me over 50 quid to call. Today SUSI redirected me to payments@cdvec.ieSo contacted these guys, informed they have been trying to get my attendancerecords and proof I am registered as a student, she told me we have been tryingto contact the "finance department". So I replied, "no this is the wrong department, you obviously contact therecords office regarding attendance" They are an absolute bunch of incompetent idiots, so she will contact thecorrect office details tomorrow which I had to give her! Also I told therecords office at Edinburgh Napier to expect contact from SUSI. Bloody hell, I have to do everything!