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Tesco Mobile 3g - Anyone having Problems

pirelli

I got Tesco mobile to save money and because they were introducing a 3g service, i have saved a fortune on international calls. I would say i save about 120 euro a month.

However since I upgraded from the 2 G to the 3 G and i have had nothing but problems.

My tesco mobile drops out fo coverage to Limited service almost every day. I will have to seriously re consider using them.

Has anyone else experienced these problems?

I have re set the sim card to -when ever abroad- national - and then back to automatic but still hasn't solved the problem.

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Tesco Mobile: Paul

Data restrictions are now removed.

Quaderno

I just sent the first email ever from my phone and can confirm that it works now. Thanks a lot!

emo72

well, what wonderful magical stuff can we do now? apps'n'stuff?

woooah. emails just came thru on 3g! now i see the light!

emo72

Paul, its after 11:00. They done good work. Let them go home Paul....let them go home.

Tesco Mobile: Paul

Should be fine to purchase Cyril - text data to 174211. Bundles can only be purchased from your main balance not from bonus credit.

Tesco Mobile: Paul

emo72 wrote: »

Paul, its after 11:00. They done good work. Let them go home Paul....let them go home.

They have been let off to the pub for a beer shandy.

Tesco Mobile: Paul

Updated iPhone Instructions for Tesco Mobile

--

1. If you have an iPhone 4 get a Tesco Mobile Micro SIM. Call Customer Care on 1749 or 0894200000 and they can get one sent out to you. You will need to call them back when you get it to get your number transferred to the SIM.

2. Put the Tesco Mobile SIM in unlocked iPhone and perform normal setup via iTunes

3. Go to Settings->General->Network and Turn Data Roaming On

4. Also in Settings->General->Network go to Mobile Data Network
Put APN and MMS proxy details in as below

a) Enter the following details into Mobile Data at the top of the section.

APN: tescomobile.liffeytelecom.com
Username: leave empty
Password: leave empty

b) Enter following details into the MMS section.

APN: tescomobile.liffeytelecom.com
MMSC: http://10.1.11.68/servlets/mms
MMS Proxy: 10.1.11.19:8080
Max Message Size: 307200
MMS UA Prof URL : leave empty

Tesco Mobile: Paul

Updated Android instructions for Tesco mobile

--

1. Go to Settings-> Wireless&Networks->Mobile Networks and turn on Data Roaming

2. Go to Settings-> Wireless&Networks->Mobile Networks->Access Point Names and delete all existing APN’s.

3. Create a new Internet APN with settings

Name: TMI Internet APN
APN: tescomobile.liffeytelecom.com
MCC: 272
MNC: 11
APN Type: default, supl

(sometimes for APN Type setting you are only allowed choose from a list. If so choose Internet or default)

4. Create a new MMS APN with settings

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: mms

5. Reboot your phone

blaz

Well, it was too good to be true. Just popped a Tesco SIM into my Nexus S this morning. On 3G it takes ages to open a page, for example opening the mobile version of Wikipedia took 20 seconds, it didn't even start loading for the first 18 seconds. It often times out and doesn't open the page at all. It almost seems like one (or both?) of the DNS servers are timing out. I managed to run a speed test and I got a appalling 230 Kbps (that's kilobits, not kilobytes), which is EDGE speed (yes, I was on 3G, HSDPA even). The upload speed was actually higher then the download speed, 280 Kbps. Turning off 3G switches back to EDGE and things seem to be much more stable there.

Location: Dublin Docklands, full bars of 3G signal, I can literally see the mast on top of O2 HQ from my window.

Tesco Mobile: Paul

blaz wrote: »

Well, it was too good to be true. Just popped a Tesco SIM into my Nexus S this morning. On 3G it takes ages to open a page, for example opening the mobile version of Wikipedia took 20 seconds, it didn't even start loading for the first 18 seconds. It often times out and doesn't open the page at all. It almost seems like one (or both?) of the DNS servers are timing out. I managed to run a speed test and I got a appalling 230 Kbps (that's kilobits, not kilobytes), which is EDGE speed (yes, I was on 3G, HSDPA even). The upload speed was actually higher then the download speed, 280 Kbps. Turning off 3G switches back to EDGE and things seem to be much more stable there.

Location: Dublin Docklands, full bars of 3G signal, I can literally see the mast on top of O2 HQ from my window.

Hi Blaz,

I will do a check to see if there is anything going on. Note we dont have HSDPA even if the phone indicates it, 3G is the max speed.

regards
Paul

logonmar

My iPhone 4 now seems to be working fine including those applications I was having problems with such as 'Tunein Radio'

Now my only remaining problem is off a totally different nature and I'm just wondering if there is an explanation anywhere within the Tesco Mobile sites as to what charges come off a customers's main balance and what charges come off my free credit.

I know that if I buy a data bundle it comes off the main balance but I simply cannot understand what dictates when the main balance or the free balance gets adjusted.
There is no explanation in the site that gives you this information

Currently my balances are as follows:

Mobile Number Balance
3538xxxxxxxx EUR 11.52

Bundles
Description Balance Expiry Date
Data Bundle - active if balance > 0.00 EUR 9878.06 March 05, 2011
Free Credit EUR 41.33 March 22, 2011
In Touch Bundle - active if balance > 0.00 EUR 3.00 March 05, 2011
Talk&Text SMS - 0.01 per text remaining EUR 0.00 --
Talk&Text Voice - 0.01 per minute remaining EUR 0.00 --
Text Bundle - 0.01 per text remaining EUR 0.00

Is there anywhere that one can get an explanation of what all this really means?!!!

blaz

Tesco Mobile: Paul wrote: »

Hi Blaz,

I will do a check to see if there is anything going on. Note we dont have HSDPA even if the phone indicates it, 3G is the max speed.

regards
Paul

Thanks Paul. Good to know about HSDPA vs. 3G, but I would at least expect UMTS/3G speeds (around 300 Kbps). And the issue I'm experiencing doesn't seem to be related to download speeds at all, it seems like a timeout or disconnection issue that only exists on 3G, not EDGE.

Tesco Mobile: Paul

blaz wrote: »

Thanks Paul. Good to know about HSDPA vs. 3G, but I would at least expect UMTS/3G speeds (around 300 Kbps). And the issue I'm experiencing doesn't seem to be related to download speeds at all, it seems like a timeout or disconnection issue that only exists on 3G, not EDGE.

Thanks, I will get the tech guys to do some investigations.

Tesco Mobile: Paul

logonmar wrote: »

My iPhone 4 now seems to be working fine including those applications I was having problems with such as 'Tunein Radio'

Now my only remaining problem is off a totally different nature and I'm just wondering if there is an explanation anywhere within the Tesco Mobile sites as to what charges come off a customers's main balance and what charges come off my free credit.

I know that if I buy a data bundle it comes off the main balance but I simply cannot understand what dictates when the main balance or the free balance gets adjusted.
There is no explanation in the site that gives you this information

Currently my balances are as follows:

Mobile Number Balance
3538xxxxxxxx EUR 11.52

Bundles
Description Balance Expiry Date
Data Bundle - active if balance > 0.00 EUR 9878.06 March 05, 2011
Free Credit EUR 41.33 March 22, 2011
In Touch Bundle - active if balance > 0.00 EUR 3.00 March 05, 2011
Talk&Text SMS - 0.01 per text remaining EUR 0.00 --
Talk&Text Voice - 0.01 per minute remaining EUR 0.00 --
Text Bundle - 0.01 per text remaining EUR 0.00

Is there anywhere that one can get an explanation of what all this really means?!!!

Hi logonmar

I agree that screen isnt the best and we do have a My Tesco Mobile update planned.

On Data Bundle
---
The Data Bundle expiry date is on the right. The monetary value is a represetnation of your data allowance based on a nominal value of €0.01 per KB (not pretty I know - we will change this to be plain old MB instead of a value when we update)

Free Credit
---
The balance and last expiry date for bonus credit

In Touch Bundle
---
This is your Free Tesco Mobile to Tesco Mobile calls, texts and picture messages expiry date. The value is irrelevant here. This section will be updated also.

In terms of what balance does the charging come its as follows:
- Premium calls/texts, bundles, roaming and international calls can only come from your main balance.
- Irish landlines, mobiles, texts, picture messages and data outside bundle come from bonus credit first until it expires and then goes to your main balance
- if you have a data bundle data will come from this and not be charged to either balance

Hope this helps
regards
Paul

ubuntulinux

Paul

There are still issues with data over 3G,time outs etc.Working fine with edge though.

clarkeed

Hi Paul,
first of all well done to all for finally getting rid of restrictions. I have found my connection a bit hit and miss today i work in Dublin city center and at about lunch time i could not connect, then after about 10 mins it connected and connection was very good and fast, now at home in Dublin 5 works and then i disconnected and reconnected about 30 mins later and i could not connect for about 5 mins now its connected again and working well. I have a Htc desire and connection shows a H at home and swaps between H and E at work.

Tesco Mobile: Paul

Ok guys thanks for the feedback. I am working on this with the tech guys.

adr

clarkeed wrote: »

Hi Paul,
first of all well done to all for finally getting rid of restrictions. I have found my connection a bit hit and miss today i work in Dublin city center and at about lunch time i could not connect, then after about 10 mins it connected and connection was very good and fast, now at home in Dublin 5 works and then i disconnected and reconnected about 30 mins later and i could not connect for about 5 mins now its connected again and working well. I have a Htc desire and connection shows a H at home and swaps between H and E at work.

I agree with clarkeed. Well done guys for removing the restrictions but there is still room for improvement. I use SE Xperia X8 and I have changed the settings as advised by Paul but my connection is still a bit erratic. At times it works like a charm but sometimes I can't connect at all.

jamesbrond

Any webtexts yet? Im staying where I am until I see webtexts. Then I think i'll go with tescomobile

dowtchaboy

Tesco Mobile: Paul wrote: »

Hi logonmar

Try this

*004*[Your voice mailbox like +353875xxxxxxx]#

This sets all conditional diverts to go to your voicemail

If you want to just set if busy, no answer, unreachable on their own its as below

If busy
*67*[dest]*11#

If no answer
*61*[dest]*11*[sec]#

If unreachable
*62*[dest]*11#

hope this helps

regards
Paul

Thank you Paul! - that works perfectly! (I have a jailbroken iPhone 2)

Tesco Mobile: Paul

Cyril706 wrote: »

I have to say that the wap speed really disappointed me. I can open my ovi store, but just have to wait for ages to download any stuff there.

I think I'll have to go back to what I had before. what a pity!!!

Hi Cyril,

Can you bear with us for a day or so. There is something we are looking at at may improve what you are seeing.

regards
Paul

Silverblack

I get this message all the time " 408 Request Time Out ".
I have to cancel the page and hit the link at least twice more before it does anything.It's definitely a Tesco/O2 problem as a tmobile sim works fine.

Tesco Mobile: Paul

Silverblack wrote: »

I get this message all the time " 408 Request Time Out ".
I have to cancel the page and hit the link at least twice more before it does anything.It's definitely a Tesco/O2 problem as a tmobile sim works fine.

Hi there,

Yes, we have a handle on the issue and should be resolved soon. If you stay on Edge it will work fine in the meantime.

regards
Paul

Silverblack

Tesco Mobile: Paul wrote: »

Hi there,

Yes, we have a handle on the issue and should be resolved soon. If you stay on Edge it will work fine in the meantime.

regards
Paul

Is this a fix for IE only or the UK ?
The reason i ask is im in Scotland but a google search comes up with this problem here on this forum.

jay93

The fixes for the network are for ireland only as this is a tesco mobile ireland thread you will probably have to keep at tesco mobile UK to help fix the issue for you

Tesco Mobile: Paul

Hi There, this is Ireland only regards Paul

Silverblack

Tesco Mobile: Paul wrote: »

Hi There, this is Ireland only regards Paul

Is there a UK version of this board ?
If there is i can't find it.

Tesco Mobile: Paul

Silverblack wrote: »

Is there a UK version of this board ?
If there is i can't find it.

I don't think so but if you contact Tesco Mobile UK support via http://www.tescomobile.com they will be able to help

regards
Paul

ubuntulinux

Silverblack wrote: »

Is there a UK version of this board ?
If there is i can't find it.

Try..:)

http://www.digitalspy.co.uk/forums/forumdisplay.php?f=1

ubuntulinux

Paul

Will O2 not give Tesco access to their HSPA network.

And what about some decent Tesco mobile pay as you go smartphone handsets for Ireland.