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BT mega slow last couple of days!! Anyone else?

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I'm in South Dublin, and I have a BT 3mb connection. Over the past couple of days it's been cutting out every so often and/or crawling at almost dialup speeds. Anyone else having this issue with BT?

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Fighting Irish

hellboy99 wrote: »

Just hope your speeds don't die on you when the upgrade happens.

are download/upload speeds dying, or just ping times etc

parliament

Fighting Irish wrote: »

are download/upload speeds dying, or just ping times etc

I would say the entire broadband service dies. dial-up speeds for 50-60 Eur a month is a pathetic. Seriously look at the amount of people who have had utterly worthless service since the upgrades with no fix in sight, hope you get lucky and it doesn't turn out like that for you.

Fighting Irish

parliament wrote: »

I would say the entire broadband service dies. dial-up speeds for 50-60 Eur a month is a pathetic. Seriously look at the amount of people who have had utterly worthless service since the upgrades with no fix in sight, hope you get lucky and it doesn't turn out like that for you.

i taught it was just ping times etc that were badly affected?

[Deleted User]

Fighting Irish wrote: »

i taught it was just ping times etc that were badly affected?

My pings and speeds died, speeds for me were not far from that of dial-up. Got it fixed for a while and then when Eircon brought out their new "Gamer Pack" my 3MB connection for the past 3 weeks from 5pm to 1am - 3am is round this :mad: :

Furp

Well I finally got Digiweb Metro installed today after ordering last month, and I am cancelling BT broadband connection tomorrow, my BT BB connection is still at 1mb since the September upgrade when it should have been 3mb.

Here is my current BT connection speed.

And this is my new Digiweb Metro connection:

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data

Reply from 89.234.66.107: bytes=32 time=21ms TTL=62
Reply from 89.234.66.107: bytes=32 time=17ms TTL=62
Reply from 89.234.66.107: bytes=32 time=20ms TTL=62
Reply from 89.234.66.107: bytes=32 time=20ms TTL=62

[Deleted User]

Well BT needn't bother charging me the me the full whack bill or think I'm going to pay it, stats as below are like this for near a month now on my so called 3MB connection :mad: :mad: :mad:

Drift

The last couple of days my BT connection has gone tits up altogether:

Anybody else in the Galway area having similar BT issues this week?

StRiKeR

I'm in atlone and my download speed is gone as low as 5k/s, if I have anything on download, I cant even open a web page, I did a speed test but didn't save the image.

I rang BT and they told me that my bandwidth has been throttle because I downloaded over 30gig in a week, but the connection is like that for the last 2 weeks so I dont know where I could have downloaded over 30gb, there certainly isn't 30gb downloaded since it can barely do one thing at a time.

I'm switching ISP, anyone know if eircom is charging for cap when you go over 50GB?

thanks

[Deleted User]

I suggest anyone that are having speed issues with BT (and all other providers for that matter) to lodge a complaint with them and then lodge a complaint with Comreg:

Comreg Consumer Helpline: LoCall 1890 229 668 / (01) 8049668
Email: consumerline@comreg.ie

The more the better and all providers along with Comreg can make and present a case to Eircom to try and get this speed issue resolved.

an_other

I'm also in Athlone an my spped has gone T*Ts up too so it's not because you went over your limit.

I contacted BT and they asked me for some info from my router.

Can any of ye tech heads fill me in on what I should be getting?

Statistics Downstream Upstream
Line Rate 3072 Kbps 384 Kbps
Noise Margin 9.3 dB 14.0 dB
Line Attenuation 53.0 dB 29.0 dB
Output Power 13.1 dBm 0.1 dBm

kleefarr

hellboy99 wrote: »

I suggest anyone that are having speed issues with BT (and all other providers for that matter) to lodge a complaint with them and then lodge a complaint with Comreg:

Comreg Consumer Helpline: LoCall 1890 229 668 / (01) 8049668
Email: consumerline@comreg.ie

The more the better and all providers along with Comreg can make and present a case to Eircom to try and get this speed issue resolved.

I'll wait a bit and see how this new modem performs. Over the last six hours things have been better, but not great. No disconnections anyway so far.
I'll see what it's like over the next week then will probably do as you suggest. It's the only way that we may get something sorted out.

It may be a good idea to start a new thread for people to post that they have contacted Comreg.

Cocoon

Seems to be sorted in Swords..

[Deleted User]

kleefarr wrote: »

I'll wait a bit and see how this new modem performs. Over the last six hours things have been better, but not great. No disconnections anyway so far.
I'll see what it's like over the next week then will probably do as you suggest. It's the only way that we may get something sorted out.

It may be a a good idea to start a new thread for people to post that they have contacted Comreg.

I myself have tried 4 different routers and no change, hope it works out for you.

Not a bad idea about a thread been started for people that have contacted Comreg, would be interesting to see the numbers and if people get any where. I'll leave it to one of the mods here to decide whether it's a good idea or not.

molc

I contacted them and they said there is nothing they can do to enforce speeds from providers! BT then rang me on the complaint to state they were handing the issue to a support complaint division that have yet to contact me.

Username!

an_other wrote: »

I'm also in Athlone an my spped has gone T*Ts up too so it's not because you went over your limit.

I contacted BT and they asked me for some info from my router.

Can any of ye tech heads fill me in on what I should be getting?

Statistics Downstream Upstream
Line Rate 3072 Kbps 384 Kbps
Noise Margin 9.3 dB 14.0 dB
Line Attenuation 53.0 dB 29.0 dB
Output Power 13.1 dBm 0.1 dBm

You should drop your package to 2MB at least, your noise margin it low and attenuation is very high. You can't handle the full speeds.

an_other

My speed used to by grand.

I was getting 2.5mb down and .5mb up.
It only slowed down in the last week.

What kind of readings should I be getting?

[Deleted User]

molc wrote: »

I contacted them and they said there is nothing they can do to enforce speeds from providers!

That's true but if they get enough complaints they will have to act on it.

Username!

an_other wrote: »

My speed used to by grand.

I was getting 2.5mb down and .5mb up.
It only slowed down in the last week.

What kind of readings should I be getting?

Well your Noise Margin should really be about 15dB - Attenuation at least <40dB.

You see, Eircom turned on Interleaving so you will get higher sync rates but lower stability - your best bet is to drop to 2MB.

an_other

what's interleaving?

Username!

an_other wrote: »

what's interleaving?

What is Interleaving?

Basically it takes all of the packets, breaks them down into smaller parts and puts them back together in one smooth data stream, it's useful on line's that are prone to data interference or noise.

Pros - Much more stable connection
Cons - Higher pings, lower line rate

Kel Varnsen

I'm considering changing from BT to Magnet, but I'm wondering why it is that BT are unable to offer anything over 3Mb/s on my exchange, as it apparently hasn't been upgraded, yet Magnet says the same exchange is eligible for speeds of up to 24Mb/s? Surely if one can provide the max. speed, so can the other.

[Deleted User]

My 3MB

Keith186

My 3 MB

I'm very happy with mine. 90% consistently up to speed. When it's not I just log out/in and it's fine again.

Anyone happen to know when Dunboyne exchange is getting upgraded?

[Deleted User]

Keith186 wrote: »

My 3 MB

I'm very happy with mine. 90% consistently up to speed. When it's not I just log out/in and it's fine again.

Anyone happen to know when Dunboyne exchange is getting upgraded?

Hope it stays like that for you after the upgrade.

curryman

Thinking of upgrading my package with bt as they have unbundled the exchange im on i.e. foxrock exchange. The home phone is with eircom. will i still be able to get the higher speeds as i am or would i have to move the home phone to bt to get the higher speeds

Keith186

hellboy99 wrote: »

Hope it stays like that for you after the upgrade.

That seems to be the problem for quite a few that's why I'm wondering!

[Deleted User]

My 3MB is still the same here, "not working!!" :mad:

faceman

Crap service today from BT. 3mb line.

seph

pings are between 120 to 180 constantly. Surfing is a chore and online gaming is impossible with these pings. Am on the dunboyne exchange. my speed profile was lowered with no effect on pings. Tried a new router with no effect. Never had a problem untill the upgrading:rolleyes: works were carried out on my line.
Most recent response from BT......"Dear Customer,
Higher pings are due to interleaving being enabled on your line. This was done to stabilize your connection so that the higher transfer rates can be delivered. As there is no BT equipment at your local exchange BT cannot disable this. The only option we have to reduce your ping times is to lower your speed profile, although there is no guarantee that your ping times will return to the same levels before the upgrade work".

What a complete and utter cock-up.What kind of clueless clowns are managing the broadband buisness in Ireland. Idiots!

[Deleted User]

seph wrote: »

What a complete and utter cock-up.What kind of clueless clowns are managing the broadband buisness in Ireland. Idiots!

You can thank Eircon for that, they seem to think everything is fine everytime you ring them :rolleyes: