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Digiweb or Pure?

cullenswood

Am changing my current provider at the moment and am wondering do people find much difference between Digiweb or Pure from a Customer Service point of view?

On a SIRO line so the connection should be fine.

Pure offering a Hauwei LG8245X6-10 modem and Digiweb a Fritz Modem which is also Wi-Fi 6 enabled. Pricing pretty similar for the 1GB line.

Thanks

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_H80_GHT

Can't beat Pure for customer service. You get through to someone with an Irish accent very quickly.

Ah-Watch

Have had both & would recommend Digiweb over Pure. Both are Ireland based customer care but I found Digiweb better to deal with including renewal offers at the end of the agreement whereas in the past Pures recontract offers were very poor- that may have changed. Fritzbox is a great piece of kit and if you're happy with Digiweb and either referred to them or refer family and friends, they give you a 30E credit against your bill. If you tend not to re-contract every year (although why not), Digiwebs SIRO 1GB is 49.95 per month, I'm pretty sure Pure is a chunk more expensive at about 70E per month thereafter

denismc

I have no experience of Pure but I have found the technical support from Digiweb to be excellent , there phone staff seem to be very knowledgeable.

Saying that I haven't had to call them in nearly 2 years.

[Deleted User]

Been with Pure and agree the customer support is handy.

Hijacking a small bit but does anyone know how I can login to my router or is that something I need to ring them about?

[Deleted User]

Digiweb are great, tech support is solid compared to any of the larger ISPs. I'm a network engineer and cannot stand the pain of the escalation chain you get with the likes of Virgin, Vodafone etc.

DopeTech

https://www.boards.ie/discussion/comment/123085743#Comment_123085743

no need to call them.

https://www.puretelecom.ie/troubleshooting

DopeTech

Support is similar on both. Service is the same. Price wise pure are cheapest so I would go with them.

glen123

https://www.boards.ie/discussion/comment/123085743#Comment_123085743

Should be a sticker at the back of the router with login details. IP address that you type into the web browser to connect to it could be there too. If not, google what it is for your router brand. For example, for Fritzbox it’s http://192.168.178.1

cullenswood

https://www.boards.ie/discussion/comment/123086580#Comment_123086580

Digiweb marginally cheaper for me so will go with them. Plus they'll give me an extra box for mesh for cheaper than Pure will.

Thanks you all for the help

[Deleted User]

Thanks guys, got to the login panel but seems the classic admin admin doesn't work and no sticker on the box!

mrcheez

Can't fault Digiweb in my experience.. each year they give me the "new user" discount of 37.95/month, PM me if you want the €30 referral credit off your first bill 😁

DopeTech

https://www.boards.ie/discussion/comment/123086911#Comment_123086911

but that’s more expensive than sky and pure telecom

mrcheez

Is it? Must check ...always thought they were 50 odd or something

Actually i forgot i need a landline for my home alarm, so i think adding a landline number brings it up over 38/mth with other providers

Ah-Watch

Sky are 30E at the minute for 500Mb, Pure is 35E for 500Mb and Digiweb is 37.95 for 1Gbps SIRO

I signed my parent up recently on Sky but they couldn't use some local sites like google.ie or RTE Player, Virgin Media Player with Sky and their tech support was lets just say, not tech support. Three modems later from Sky and parents were removed from contract and moved to Digiweb. The router Digiweb sent was better than Skys and from past experience myself, Digiweb have more reliable customer care than Pure if you do need them.

mrcheez

Do you get a landline number with Sky and Pure at those prices? Any free calls included?

LimerickGray

is digiweb on eirwholessle?

Bellie1

Was with digiweb last year and switched to Pure this year. Plan on alternating each year. Can't fault tech support in either companies, they've both been fantastic. Digiweb did offer a deal of 45€ to stay with them for the 1GB BB which was still a good deal and was tempting to avoid the hassle of switching. Not sure if Pure will offer anything similar next year. But I'm mean so I'll keep switching 😁.

We had minor issue with pure router and they had no problems.im sending on fritzbox router so don't let the router choice put you off

Digiweb

Hi! We're Digiweb, Ireland's top rated broadband provider! We have multiple special offers at the moment with speeds of up to 2000 Mbps available. Contact us at freephone 1800285828 , and check out our reviews on Trustpilot

Digiweb Reviews | Read Customer Service Reviews of digiweb.ie

DopeTech

Better customer retention offers needed. So we don’t need to do a merry dance every 12 months.

supernova5

Digiweb are excellent, Sign up, you can't go wrong

Greyfox

https://www.boards.ie/discussion/comment/123234580#Comment_123234580

3 years with Pure, ive got the fastest broadband I've ever had an they give me a great deal every year. Also its great that their customer care is based in Ireland.

DopeTech

https://www.boards.ie/discussion/comment/123234669#Comment_123234669

Not the cheapest though. And nothing particularly wrong with the cheaper options

kowloon

Pure have excellent customer service and I never had trouble with them. No experience with Digiweb.

Esel

Don't mention D***web or the thread will be spammed by their replacement Rep here!

They went on some spree today on any thread they could find

mrcheez

https://www.boards.ie/discussion/comment/123234720#Comment_123234720

I'm on 37.95 per month with landline phone with free calls, what deal is cheaper? Cheers

DopeTech

https://www.boards.ie/discussion/comment/123236336#Comment_123236336

is that price for the full duration of the contract or only the first 6 months? I’d ask pure telecom what their best offer for same is. When I mentioned cheaper options I was thinking of broadband only but Pure may be cheaper including phone too.

mrcheez

https://www.boards.ie/discussion/comment/123236386#Comment_123236386

12 mth price, then I ask for another 12 months at that price when renewing

mossie

https://www.boards.ie/discussion/comment/123236336#Comment_123236336

Is that on Siro? NBI price is far more expensive for some reason €64.95 after 3 months and €69.95 after 12 months.

BowWow

Signed up with Pure some days ago, changing over from Vodafone. Very easy to deal with, and change over to happen this Sunday.

Given D***web's performance on Boards over the last few days, I wouldn't deal with them now as a matter of principle..

mrcheez

https://www.boards.ie/discussion/comment/123237077#Comment_123237077

It's called "Superfast Value Broadband" with Digiweb. It's ADSL AFAIK as its over the phone line, but I've never had slow down while streaming.