Got email from Sky https://www.sky.com/shop/pre-reg/mobile
Only problem is, it doesnt recognise Irish mobile phone numbers :-)
That was one of the main reasons I cancelled, support was very poor. Everytime I called it was just basic troubleshooting, restart your phone while I'm using the phone and at one stage they asked me to delete all messages in my messages app which goes back years. I gave up at that stage and just cancelled. The cancelling process within the cooling off period was fairly easy to be fair so worth giving it a try.
I just find it hard to believe that they actually tested this properly before launching.
Look at previous posts.it's hit and mostly miss
What seems to be happening I'd guess is that the Sky back-end is trying to port and then deactivate the GoMo account but because that account has a second number on it, it's failing.
I'm getting an email like this…
That's all correct.. it IS a multi-line account but it seems their systems can't process that.
I'm on hold while they go look into it some more….
I have good signal and 5g but i'm only getting 15Mbps down and up seems to be around 55 on my nothing phone 2a, I am in a small enough town(8k people) , any one have this problem or is it more related to the area, can't remember what speed i was getting on 48 but defo not this slow.
It’ll be area dependent. You need to see where the nearest mast is to you for Vodafone. Most likely 3 have a mast nearer you. Check comeg siteviewer
So we've cancelled down the existing SKY number/mobile account and we're going to try again with a new SIM/account. They have raised the order on their side this time but I have no faith that it'll make any differences as she has selected exactly the same options as I did at the weekend.
If it fails again I'll just forget about it.
Surely you can't be the first person to try with a multi line number?
Yes this would seem to be the Comcast effect . Support outsourced to India who can only read from a very limited script and no initiative/authority beyond that. Very disappointing TBH but then I've never had to deal with GoMo support either - as long as things just work/bill as expected that's all I need.
It might be surprisng but the best support I got from any provider was Eir. Both billing issues when adding mobiles to the bundle but the twice I rang it was someone local guy here in Cork. One guy was actually a friend from years back and messages me on FB to check if it was me 😀
I gave feedback via a survey request after cancelling listing my issue
You'd think not, but……
A little cosmetic quirk I noticed is that the network name is displayed as Tele2 in the SIM settings…
you should keep Data Roaming switched on
Didn't even notice that, have only had it in for a couple of hours. 😂 Must have defaulted to off. Thanks.
2FA SMS working from Revenue and Microsoft so that's a good start.
Something I neglected to mention, is that a factory reset isn't your only way out of this scenario unless you're impatient and impetuous like me. So, if your 2FA issues at least are a result of the SIM being recognized as a different number by your phone and a factory reset would cure it, the other option is to get a replacement SIM. This would be just as effective because the phone will see the new SIM as…new, ie. it having a different ID and whatnot. If you get a replacement, activate and port it before putting into your phone, that could be a more convenient solution for you. As for WiFi calling, I'm not so sure, given I'm having issues with that as well. VoLTE seems to work as I can make "HD" calls but no matter what I do, I can't call when there's no radio signal when I'm connected to WiFi.
I'm the same with mine - wasn't a big issue until I was in NI this weekend and couldn't access data on any network there.
I checked the APNs and they were all for the Swedish Tele2 network. I had to delete the APNs off manually and update with the Sky ones before I could connect to any NI/UK network.
I escalated this to Sky and they have to come back to me. Looking at Sky UK online forums there have been one or two cases of the same issue with Sky UK mobile SIMs being recognised as Tele2 - no updates or resolution on those so I don't know what the fix was.
I see now that there’s a SIM application for toggling between Sky settings and partner settings. I remember that from Tesco Mobile, having to select that when roaming. Are they using Tele2 as a roaming partner I wonder?
You only need to do this on Android phones, because on Android you are "roaming" with Sky using the VF network. Apple does not require Data Roaming to be enabled to use MVNOs.
I've activated as @DECEiFER suggested above, waiting for the eir SIM to go dead. Swapped in the Sky SIM and no connection, so added mobile.sky as an APN as suggested. Meanwhile got a text and a settings notification to click which effectively set up the same thing.
So what I've observed so far (on a OnePlus 12R):
My guess is that only some devices are capable of truly availing of VoWiFi on Sky right now and yours, mine, and several others' devices aren't on the list. As for VoLTE, I do believe it works on mine, but as I said above, I had to enable the setting to be visible using an app on my Pixel 7. The app won't work for you, but there could be a OnePlus-specific solution out there. Changing your DNS provider will only benefit your "fresh" DNS lookups but for all other traffic, the latency would not be affected.
Did you try 0000 for the pin? I know you only have a few chances…
Actually got delivered today.
What idiot staff member thought it was a good idea to put the dispatch date as “Delivered” on the app. 🤦♂️
Happens every sky order I've done. TV and broadband multiple times over the years. Also when you mail the equipment back the same delivered means dispatched and zero updates.
I assume they don't bother to have an post/dpd systems and only update on royal mail items in the UK.
Another oddity I noticed, probably my autistic brain noticing this stuff… 😂
The ICCID on the SIM starts with 8935308. The two digits after 353 usually match the MNC (01 for Vodafone, 03 for Eir etc). But the MNC for Sky seems to be 25 from other posts here.
So I seem to be working now with receiving 2FA SMS, VoLTE and WiFi calling.
Basically I switched phone from S22 Ultra to iPhone.
So perhaps Sky has certain phones configured/tested/working.
@Glaceon are you using their eSIM? If so, when did you download it?
I had the same issue on launch day and escalated. I like their network, but they should have fixed this by now. As a note, it will also call your non-existing Swedish voicemail 🤣.
I am confident in them sorting it all out, but they should have done much more testing and invite customers into pilot groups.
I ported back to GoMo within the 14 day cooling off period. I never had any issues with GoMo.
With Sky I was finding webpages were much slower to open while on my commute to work, even in Dublin city centre and up in Swords, with some webpages not opening at all, then all of a sudden it was like the connection would kick in and it would be fine, till the next time.
Also, I was getting UK ads and more UK news on my Google feed.
No, I asked about an eSIM but they said they couldn’t set one up for me at that time. I saw that there’s an option to convert to eSIM on the MySky app though.
Still showing as Tele2. If I go into the Roaming SIM application and choose Partner network, it does change the APN settings to the Tele2 ones (and the About page shows the Tele2 carrier file).
A couple of days in and it's going well for me. Speeds are generally speedy and my 5 minute blackspot on the bus when I was with Eir is now gone so happy with that.
Given that people seem to be getting UK ads, has anybody noticed if there's any impact on geo-blocking? Either not being able to watch the RTE player, or conversely being able to access UK streaming. I did a quick test with a VPN and was able to stream RTE when it was down, but not when connected to the UK. I wonder is it a lottery as to where the connection emerges in the Sky universe? If so, it could lead to a rather inconsistent user experience.
I'm getting a sky Irish IP address on all my connections, so nothing blocked that shouldn't be.
Same here, getting an Irish IP so haven't personally encountered the UK issue.
