and you didn’t ask about those only open to new entrants
Anyway…
I used to be on a free PTSB account but was forced off it a couple of years ago 😠
has anyone successfully sent payment from their revolut account to their aib credit card yet? or are aib and revolut still blaming each other for the payment bouncing back to revolut each time?
Revolut finally accepted responsibility for the problem, but don't seem to be doing anything about fixing it. A few posters here have put formal complaints into the Financial Services Ombudsman, which are reviewing these at treacle-like speed.
do we have specifics on what the problem is on revoluts side? may as well add another complaint to the mix here.
Yup they have started investigating but have not heard anything from them since they got in contact to say they would be looking into it and proceeding.
do you have specifics on what the problem is if i was to quote it to them with mine? right now they blame aib and aib blame revolut and its just stuck in a circle. payment from n26 and from boi to aib works, so clear that its a revolut issue. i just dont have anything more to go back to revolut with and they continue to say "not our problem". frustrating.
i was sure i read something a while back in this thread but i cant find it
You owe treacle an apology, it's much faster than the FSPO 😉
Was that in a no cash branch? My local branch does foreign exchange as a walk in service.
The problem is that since they switched from LT IBANs to IE IBANs around this time last year, payments sent to AIB from Revolut do not have the proper referencing information, so AIB end up sending them back. They've definitely accepted responsibility for it, but haven't solved it. They've paid compo to a few people here too. Send a formal complaint to their email complaints address and take it from there.
see above
Revolut hasn't changed the manner it sends the reference info, AIB is expecting it to be in a different place now that Revolut is a 'local' bank because the dinosaur Irish banks like to do it different to all the other European banks.
No reason for AIB to insist on this. They could allow Revolut payments to continue to the 'international' IBAN or set up a specific IBAN for Revolut payments if they wanted to.
AIB 100% to blame here IMO.
There was no issue with payments from Revolut to AIB when they used the LT IBANS.
Revolut has formally accepted responsibility for the issue, in their engagement with the Financial Services Ombudsman, in response to my complaint. The only questions now are
Should this not have been fixed post Sunday 17 March 2024 when even the legacy banks moved to the new ISO 20022 and SEPA v.2019 standard and the Payment transactions now include end-to-end id and remittance information as standard?
I don't pay to AIB but any payment from Revolut that I make works just fine with what I enter into "reference" in Revolut being shown as Reference in the receiving account.
Or is this because some dodgy way that "Irish" banks (i.e. Banks with Irish BAN) transfer between them?
Yep, your last paragraph sums it up. Revolut is not doing anything wrong.
That's not what Revolut said to the FSPO.
It worked when LT IBANs were being used because AIB treated them as international payments and the receiving AIB IBAN correctly picked up Revolut's reference field.
AIB now refuses to accept Revolut payments to that IBAN as they regard them now as domestic payments and the domestic IBAN they insist on using is incapable of picking up Revolut's reference field either due to ineptitude, inertia, deliberate design or a combination of all three.
That's not what Revolut said to the FSPO, when they accepted that the issue was there fault.
AIB have separate accounts for domestic and international payments.
I did a test transfer today, and it got bounced back, same as before.
Every time I test I test the 3 ibans AIB have, domestic, international and the general one as well. All 3 bounceso I don't think the above regarding AIB treating them incorrectly is right. Besides AIB works from N26 Bunq PTSB etc....
Exactly, that it what I said. The AIB international IBAN had no problem with the way Revolut send reference information.
I'm sure Revolut have looked into this more since responding to the FSPO and realised they may have been a bit hasty in accepting responsibility.
I'm sure that you're making it up as you go along, given that the FSPO have given no such information to claimants.
If you say so! 🤷♂️
Revolut could put a workaround in place to make things work, and maybe they should be held to blame for not being willing to do that given their assault of the Irish market.
Doesn't look like either bank is willing to budge though.
No doubt Revolut could sort it, if they put 1/10th of the energy into their back end systems that they put into new versions of their app.
It’s incredible the loyalty that revolut has cultivated among some users here in Ireland.
We have a poster stating that revolut have accepted blame for an issue, and there’s still people here saying “it’s not their fault”.
As if companies, all companies, don’t do everything in their power to avoid admitting faults
Despite having a formal complaint open with the Financial Services and Pensions Ombudsman (FSPO) against Revolut, I continue to use them as my primary account for receiving my salary and conducting daily transactions.
While the issue at hand may not be significant and can be resolved by sending money to PTSB for proxy into AIB, it is the lack of action and inadequate support that has prompted me to file a complaint.
I suppose that makes me a loyal unappreciated customer 😆
Can anyone tell me the best way to use my Revolut card abroad? I understand there is an additional fee when your card is used at weekends, so to avoid that I was thinking of converting cash into my target currency mid-week to avoid these charges. Is this a logical approach?
Also, if I use my card abroad (lets say the UK) and I have funds in my Revolut GBP account, will it automatically take funds from this account first before it takes it from my main (Euro) Revolut account?
What you've described is the most efficient way to use it. Just convert enough to cover the weekend.
If you've enough money in your GBP account it will use that first. If you don't it will default to your Euro account and convert on the spot for you. You must have enough in the account to cover the full transaction e.g. if youre buying something for £100 and you have £70 in the GBP account and €200 in the Euro account, the full transaction will come out of the €200.
That's exactly what it does, and if the GB account cannot cover the bill it automatically pulls from the EUR account and your midweek topup suggestion is exactly what you should do to avoid the weekend 1% charge. The 1% is on transactions AND conversion at weekend so make sure you convert mid week as suggested.
The weekend fee is tiny it's hardly worth thinking about in my opinion unless you're making large purchases. Too much is made of it, it only serves to confuse newcomers.
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