So thought I’d throw this up, in a similar style to the electricity and gas switching deals available
one big switch have a deal for eir Broadband €35 a month and €100 credit added to your account for new residential account holders, if you’ve had eir before use spouses name which I’ve done in the past
With vodafone paying €35 for FTTH ( 500) was due a 7.5% increase from next week contract is up in June was going to switch to Pure. Just got a call from them.offering me €30 a month with no increase so happy to stay now
Out of contract with Vodafone at the moment. If I switch to Sky in the next few days will I face the 4% + 3% consumer price index price increase? Anyone know what date in April that happens and if signing up before it means you almost immediately get hit by the 7% price increase right at the start of a contract.
To be fair from the following you'd generally take it that the premises previously had openeir fibre
I rang them last week and they said they are working off the ESB siro system and there was a previous fibre install with eir that's apparently useless/a different setup in the house already.
Poster never confirmed there was Openeir there, only that "previous tenant had fibre but it's not fully operational yet it appears!" Could of been FTTH was never completed or service was cancelled or even connection may have been FFTC.
@pedatron - have you check online to see what services are existing at the prmeises?
I switched from Eir 1gb to Pure 1gb recently, obviously both FTTH.
No surveys or installation, they just sent a router that I switched out on an agreed date.
There would be no need for any surveys or works if the house already had Eir FTTH setup.
Wonder why they are going to install siro for you if there's openeir already there?
Pure’s open eir fibre 1gb package is 35 a month with the one big switch offer that you just need to mention on the phone to them.
Thanks for the reply. I completely understand it's mostly out of Pure's control but they're the face of the service so I need someone to moan about.😅 Mad that there are so many contractors and services involved but that's modern telecommunications I suppose.
Anyone I've spoken to over the phone has always been pleasant and helpful to be fair. I just thought it would be a fairly fluid and painless process when I signed up. Wasn't expecting such delays. I'll give them a call tomorrow and see can they give me some estimates on how long my wait will be and judge it off of that. If it's too long a wait or too uncertain a timeline I think I'll see can I cancel and go with an eir-based setup.
This is something I'll be asking them for sure. I'd imagine it'd reduce my speeds but I'll enquire regardless.
Thanks all!
Could you ask them to switch you to an open eir fibre package seeing as the infrastructure is there for it?
To be fair, its out of Pure's control.
Pure (and all the other Internet Providers) are just retail providers. When you sign you with them, they will place an order for service with the wholesale internet provider (eg SIRO). If there is no existing connection, an order for a new connection will also be created at the same time.
The wholesale internet provider will in turn place an order with their contractor to complete the works (eg Circet). Your connection will be scheduled for completion by the contractor. The exact date will depend upon current demand & availability of resources in your area.
In your case, you have noted ESB are also required to assist completing the works, so that will only further add to the delay. TBH a delay of 6 weeks would not be unusual.
Generally you can cancel the contract at any point up until your service is activated - but you should check the T&Cs as always.
You could go with someone else, but if you plan on using the SIRO network, to go to another retail provider would simply restart the whole process for you. And with Pure you are going to be readily able to talk to a person during the process. It would be a much more frustrating process with one of the larger Telcos.
Yeah it's being treated as a first-time install. I rang them last week and they said they are working off the ESB siro system and there was a previous fibre install with eir that's apparently useless/a different setup in the house already. Was given a date last week that my install would take place tomorrow. Then earlier today I got his text to say my install for tomorrow is not going ahead as:
'Hi, we are contacting you in relation to your Fibre Broadband. Overhead Presurvey team attended and it has been flagged that we require the assistance of the ESB to span the Fibre cable to your home. This will delay your install for a number of weeks. Please note there will be no additional cost to you. Once the ESB have completed their works we will then call you to rebook your installation. If you do not wish to wait or if you have any questions please contact us on 061529212. Thank you'
Sounds like this is going to take even more weeks to resolve after I've already waited 24 days with no broadband. Really not good enough. I live in a big town in Tipperary with a good fibre network. Surely I can get out of the deal I've signed and send back my router. Absolutely sick of waiting. Has anyone else had wait times like this for a Pure Telecom install?
Must be treating you as a first time installation. Think that's what happens, they'll come & check can they actually install fiber, then come back to do it. Was it you mentioned external insulation? Don't think they'll do it if there is
Pure came and went today and no fibre was installed. They said 'Overhead' work was required apparently or so my partner was told. They were lovely lads but she hasn't a clue about this stuff (not that I know much!) so didn't know what to ask or say. Frustrating as I could see there was a previous fibre install from a previous tenant in the house already. God knows when they'll be back. Very hard to be present for an install with only 20 mins notice when you've a 9-5 job! Wish they gave more notice.
I had this exact same experience with Vodafone. They screwed up the installation so I had very bad broadband speeds. It took them 6 months to fix the problem so they then offered a couple of free months and a reduced 12 month rate as compensation which I accepted. Every single month they overcharged, sometimes for more than it would have been if they had never offered any reduction. I had to constantly call them and talk them through their own billing month by month. I left as soon as I was out of contract and they will owe me money.
Switched to Pure Telecom €30 per month for 12 months and have had no issues (other than the courier company delivered the WiFi router and decided to stick it in the green bin and not tell anyone, which was then promptly picked up by the bin company the same day. Pure sent out another router within a couple of days.)
Also, the WiFi range of pure's router is much better than the Vodafone one was. I used to have constant buffering speeds downstairs which have disappeared completely since switching to Pure.
Was supposed to be a reply to the two earlier posts saying they had this experience with billing from Vodafone but i dunno what happened with the link
Exact opposite experience with them. Have renewed twice, first renewal last year was at the same price and second renewal last week was with a helpful South East Asian lady over the phone. She understood what I wanted and gave me a reduction for the next 12 months.
Yes seems to happen after they upgraded their system at the end of 2023 from my experience
I went from 48 megs to 70 megs when I went from Vodafone to Pure. People should move away from Vodafone and onto Pure really. Pure also don't have some call centra in India or some other foreign country where they don't understand you or care. I remember Vodafone at the start of my last contract raised the price by 5 euros immediately after I signed up and I had to ring them every month to try get it reduced and after about 8 months of doing it I gave up out of frustration. I don't think I'd ever go back to Vodafone. They don't give a hoot about their customers and want to fleece them so don't deserve any customers.
go to bonkers.ie ad see if a new supplier suits , then phone your current supplier and tell him you are leaving his service and then see what he can offer. mine just dropped €20.00 per month for 2 years
You can have three different fibre connections to your property. SIRO, OpenEir or Virgin if in an area not covered by National Broadband Ireland. Both SIRO and OpenEir open their network to other wholesalers (Vodafone, Digiweb, Eir etc) while Virgin only opened their fibre network to one other wholesaler (Sky) other than themselves.
I was told if on fibre only one connection per eircode
Previous tenant might have had fibre from openeir rather than siro, they're different networks.
Ports at the FTTC exchange or cabinet, not your home router. It happens, not sure what to do as I've never lived in such a dense area like that.
If you were on fttc with sky itll be on the openeir network, so unless you get siro ftth or cable from virgin it'll likely be the same with anyone.
Don't have to give notice if you'll be out of contract, as per my call with them yesterday.
Do you need to give the 30 day notice to cancel if out of contract?
Up with Vodafone at the end of the month and want to switch to Sky so just wondering if I can cancel with immediate effect on the 1st of April or if I need to give 30 notice now.
Also does anyone know if Sky use the same connection as Vodafone or Virgin?
I had issue last year 12 months at 30, first 2 bills were 30. then it went to 40 complained bill adjusted to 30, next 2 bills same deal, then they finally fixed it back to 30 for the rest of the contract. this year I due to type of connection we have they were the cheapest option. should be 6 months at 35 and 6 45, first bill 60, complained said it was bill before new offered kicked in, reminded them I was still contract with 30, so I should 1 more bill at 30 and next one at 35, adjusted bill again. this month bill wrong again but this month they issue bill for 8 euro lol. only benefit so far is they dont question just adjust the bills.
I wouldn't go from fixed line (sky / vodafone / eir etc) broadband to a wireless / LTE option.
In Dublin just cancelled Sky cause it was so bad. Thinking of trying three which looks to be sim wifi. Anyone and feedback?
Anyone ever have any experience with being told that you can’t switch broadband from your current provider because there aren't any unused ports available on your hub?
I’m with Vodafone on an Eir line and Sky are telling me that I can’t switch to them when there's no free ports because it would be taking a port off Vodafone that they can't necessarily get back.
Seems very anti-consumer.
Strange, I'll be going into my third year with VF and never had any issues, two very easy renewals then too.
I can't wait to get away from Vodafone, had to call them every month to get my bill adjusted because they didn't want to stick to what was agreed, not to mention their POS equipment.
Was literally on the phone to them Monday and they wouldnt come anywhere near the Sky price. Seems to be pot luck what you get offered
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