Our boiler stopped heating our radiators. Is it ok to contact them on the 27th about it? Or is that too close to Christmas. I don't want to bother them during the holidays but it gets really cold in the sitting room and kitchen.
I’d give them a shout tomorrow tbh.
Christmas is today, not tomorrow or the day after!
You should 100% get in touch. I would personally be getting in touch tomorrow with the weather being as cold as it is. Any day you're paying rent is a day they can expect to hear from you, especially for something as important as a broken boiler.
If something is wrong, let them know ASAP, most will want to get it fixed immediately, they're not doing the repairs themselves.
Of course get in contact tomorrow, hopefully straightforward, irrelevant but it must be as mild for this time of year as you are likely to get so lucky,I remember boiler gone here in 2009 with a newborn in the house, stressed a bit iirc , best of luck
As a LL, I’d have no problem with a call/text about something as big as a boiler. I’d want to know asap and there are RGI plumbers working through the break etc
Hope you got sorted.
I would have texted yesterday and called today.
I’d have texted on Christmas. Certainly fine to contact today.
Absolutely contact them today. They might have a hard time getting a plumber to call out this week so the sooner you contact them the quicker they can get it looked at.
I'd contact him today.
He may not be able to get a plumber for a few days, but he may have an alternative source of heat he could give you, or get for you - and oil filled radiator, or suchlike - so at least you could heat one room.
Powercity is open today?
Contact him today, it's not inappropriate at all. It might be difficult to get a plumber as emergency cover might be for water flowing/not running emergencies not heating emergencies. But you never know and anyway the process can be started.
I'd be saying too how long it's gone, there is no harm in him knowing you could've contacted him Christmas day but didn't.
Better to contact the landlord asap to get the repair process started and get in the queue for a plumber.
You check that you have oil/ kerosene?
I assume you've called them already, but get a heater for yourself in Currys or DID etc to always have just in case anyway. Ive a fan heater than ive had for 10 years and its come in handy a few times when oil has run out. Only about €20 at most.
@billy_beckham it's a gas boiler. We've already had issues with it not heating the water and this occurred a few days after they fixed it for the water.
@Ezeoul & @SharkMX thank you for the suggestion. I picked up 2 on sale yesterday. Its mostly to get the lingering cold out of the house.
I called and am just waiting to hear back from the boiler guy. Thank you everyone. I was just worried about being annoying because we only moved in a month ago. Hope ye had a good Christmas and have a good new year!
Being a landlord is a 24/7/365 job; while it's good of you to want to avoid bothering them over the holidays, you should definitely not feel bad about contacting them immediately for any genuinely important maintenance issue like a broken boiler. It's likely to take a little more time for them to arrange a repair during a holiday period, of course, since many tradespeople won't be working, but you should still let them know ASAP so they can get repairs arranged sooner.
I'm a landlord. Yes, for an emergency you should contact them 24/365. Broken heating at Xmas could definitely be classified an emergency, depending on the place and whether you are at home.
( This is why I tell landlords on boards all the time to use an agent. You'd have no issue calling an agency emergency number on Xmas day, but feel guilty calling another individual. I get it... but tenants should be able to get help on every day they pay rent. )
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