Hi all,
I'm on the co.uk site. If an item states 'dispatches from Amazon', but it's sold by a third party seller with an address in China, how exactly does that work? Is the item being dispatched from an Amazon warehouse in China?
Normally means dispatched from the UK warehouse. What's the expected delivery time like?
Hi Jim,
It says 'FREE delivery Monday, April 17 on your first eligible order to UK or Ireland.' If ordered within 2 hrs 26 mins.
I guess that would be a bit fast from China, but maybe not impossible.
The seller's business address is in China but they do have a GB VAT number if that makes any difference.
If it says dispatched by Amazon then it's dispatched by Amazon. The business address of the seller is immaterial.
Ive just moved home from the UK where I was a regular user of Amazon Prime for both personal and business purchases.
Now that I am home I have been caught for VAT/Customs on a couple of small items I bought as they were sent from a UK seller via Amazon.
With that in mind is there a way to filter out seller locations so as I don't end up buying from a UK supplier and thus subject to tax/customs etc?
Or should I log into and purchase from Amazon.de or similar EU country with Amazon services there?
Thanks in advance
frAg
If fulfilled and dispatched by Amazon, the taxes are sorted at checkout.
I just avoid marketplace sellers / items not fulfilled by Amazon.
Unless the marketplace sellers have a used item that I can't get elsewhere. If so, I'll take the hit on the VAT.
3rd party sellers fulfilled by Amazon means no additional charges too right ?
No idea what that means.
Post edited for clarity
Do orders from 3rd party sellers that are fulfilled by Amazon have all trades sorted at checkout? Yes.
The 'too right' was throwing me.
Amazon have to be the worst company for customer service.
I don't order regularly from them, but of 5 orders this year, 3 of them have had a totally wrong product in them. (wrong printer toner, wrong book and today I get 2 decks of playing cards in an envelope instead of a large box with clear desk dividers.
The returns system wanted me to send the mispicked items back at my expense to Fife rather than Portlaoise. They say they will cover costs of up to €9 - but why should I spend time going to a post office and sending back items that have a value of about €4 (£1.21 each) and paying €12 and only getting a refund of €9 at some point in 4-6 weeks if I upload the receipt and request such a refund
If you eventually get onto chat, they simply try to fob you off saying that there is no system to return items to a local address.
I've gone the route of card chargeback as after over an hour of trying to explain that I got the wrong item, they still refused to do anything.
Sounds quite dissimilar to my own experience, having never received the wrong item, though recently I did have to return something as it arrived broken, like you it was to be posted at my expense with reimbursement of £9 - however due to the bulk of the item shipping was going to cost me €23. I hopped onto chat (there was no wait, a human was available roughly 30 seconds after I connected, explained the issue and was told - no problem, just come back onto chat with your postage receipt and we’ll reimburse the full amount - so I did exactly that (again, no wait to get a human on chat) and was refunded as advised within a day or two.
Purchased item from amazon.de, wasn't what I needed upon receipt so I returned it to amazon.sk as directed by amazon, their new euro return centre. I paid An-Post 50.00 euro to send it tracked and it shows as delivered to the return address on 5th April, Amazon tell me they haven't received it and wont refund me, I should take it up with the carrier I used as I didn't use a amazon provided prepaid return label. (which I wasn't offered, only an international return label where I send item back at my own cost)
Escalated this to amazon.de supervisor, however they maintain they have not received it and tough luck, take it up with carrier.
I provided images of tracking showing its delivered from an post website and posta.sk website, copies of postal receipt, image of the box with amazon international return label applied prior to sending back with An-Post, but alas still the same line from amazon, its not their problem.
Item sent back cost 600.00 euro, have opened a claim with An-Post (albeit max insurance on the item via An-Post was 150.00 euro.)
Not sure what to do, amazon definitely have changed how they operate
Their service has certainly plummeted since covid all right.
Trying to figure out if anpost correctly charging additional import fees. This is post box I have bought on Amazon from third party seller. Invoice shows 23%, would that be irish vat rate applied on original transaction and customs shouldn't charge me. I have already paid taxes to customs as need it quickly
This is the problem with some third party sellers on Amazon. They don't remove the 20% UK VAT. Nothing you can do except get on to the seller and ask for the VAT back - may or may not happen. This is not An Posts problem. Paying UK and Irish VAT is what you have to do sometimes if you want an item from the UK. Its why a lot of people have stopped getting stuff from the UK.
Took 6 or 7 weeks but got the refund, had provided an post investigation results which was a POD showing my items tracking number and 20 other items that delivered to Sered on same day, amazon still refused to refund.
Opened ODR complaint and started euro small claims procedure and out of blue got an email yesterday from amazon thanking me for my time and 'efforts' and the refund would be issued.
Definitely an experience I'd prefer not repeated, a lot of time and emails calls and paperwork
Just had to return a 30 Euro item, An post wanted €26 euro to send registered to Fife.
I wanted to confirm if Amazon would cover the postage before I sent the item and Paid An post,
After checking a few things I guess Amazon decided it was cheaper to write the item off because they just refunded me and told me to keep the item.
Using Online Chat is my advice.
Is it possible to purchace prime video content from Ireland. Unsucessful using Revolut and Irish credit card. Any ideas?
Im trying to but something from amazon and it's charging the import fees based on the value of item before discount? THat doesn't seem right to me? Its part of the prime offers
Import fee is VAT on the full value.
Its a bug in the system, get on to support and see what they say. Its happened to me and I've got the money back but worth getting that in writing before you order. If you open a chat session that will be saved (next time you use chat you can scroll back through previous chats) so if the rep says they'll refund you when the item arrives you have it in writing.
Thanks i just saw this now but that's what i did! At least I know it all worked for you. A silly bug isn't it!
It's normally just VAT on what I pay for it though, like it's about half price at the moment..... I think i'll get the refund in fees anyway from talking to chat person
Hey, I ordered something for delivery to Address Pal
According to the tracking apparently a code needs to be provided at delivery? Only just noticed this now
Any chance they'll still deliver it?
How do i stop the ability(for my kids) to order something instantly- is there a way to have a Pin required or anything? They can click on something at mo and instantly buy it, ive a card set up on payments, do i need to remove this or is there another way?
1-Click disablement doesnt seem to do the trick either?
Perhaps change your password and don't let it log in automatically for them. You can also remove card details. It's your account. Don't give the kids easy access.
Are you ready for all the additional charges addresspal brings?, VAT (Irish) and processing fee at a minimum, customs if over a certain value (value will include delivery and addresspal fee)
Actually it arrived! They charged like their 6.50 fee and VAT but no issues at all to be honest thankfully.
They did me a solid by in fact undervaluing what I purchased for customs.
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