So thought I’d throw this up, in a similar style to the electricity and gas switching deals available
one big switch have a deal for eir Broadband €35 a month and €100 credit added to your account for new residential account holders, if you’ve had eir before use spouses name which I’ve done in the past
The statement re price increase effective every April is still there. It's just above the plan "Select" button.
they reduced mine back down after I complained. told them we agreed to 30 for 12 months.
their website now advertising
BB from 40Euro
We’re doing things differently. At Vodafone, the price won’t double after your contract ends. So say goodbye to having to shop around for broadband.
No thereafter pricing
Value in the short-term and long-term
Fair pricing for new & existing customers
Free broadband installation, activation, & set up
At Vodafone we understand that when new customers seem to get all the best deals, and your bill almost doubles at the end of your contract, it can often feel like your loyalty isn’t valued.
So, we’re doing things differently for our customers, by removing ‘thereafter’ pricing.
This means, with Vodafone, broadband customers will no longer experience a jump in their monthly price once their minimum contract term ends (often called a ‘thereafter price’). This gives customers value in the long-term as well as the short-term, so you don’t need to shop around for broadband every year!
Our new plans are also available for both new and re-contracting customers, so everyone gets the same price. Afterall, it’s only fair.
I cant see anything about annual price increases from the main page
for those that are interest. I got a text message from sky offering BB on 12 month contract for 30 per month.
so for those who are switching know it one of the promos they are offering to people
already in contract with Vodafone for 30. tho they tried to increase it to 40 as part of the annual price increases till I complained they put it back to 30.
do you just do this on the website? do they not notice that it's the same Eircode and that you already have a modem etc?
Cracking deal though for 500Mb OP! Works out about €26.66 a month with the €100 credit.
The Digiweb 1Gb for €40 without any of the yearly price hike bs is another good deal too.
I know with Vodafone they just ask ye to drop it into a local VF shop. But there's no way to know if you actually do or not since the staff don't take any details. That was my experience anyway!
Only time I was asked for a modem back was when I cancelled before contract was up. Doubt they even want the modems that much, more the fee they charge if you don't return it
I've currently been waiting over a month for Vodafone to install a line in my place, their support is useless and either can't or won't give me a date for when it will be installed. Am I right in thinking that I'm still allowed to cancel because the contract hasn't been concluded?
I'm thinking rightly or wrongly Eir might give more priority to installing lines for customers on their own network.
I would have happily stuck with Virgin but the best they could do was lower my bill from €70 to €65 so fuck them.
i have several modem/routers i have accumulated over the years and never been asked for them back
Vodafone are no better. I switched to them under a OBS offer last year and between allowing me to book an install date (FTTH for the first time) a couple of weeks earlier than the installer had available and then completely botching the line activation for over a week and giving me a different story and runaround every day I phoned them until I eventually took to twitter with it (magically got a workaround the same day then, incidentally), it would take some doing for Eir to be any worse. I also had to pursue the nest audio like another poster already mentioned.
It's safe to say that the L0/L1 support with any of the telcos is fairly inompetent these days, unfortunately, and the only saving grace with VF was that I ended up with 4-5 months credit on my account, and a couple of extra smart devices because they sent me a code for a bundle rather than the device!
Since when do company's ever let you keep the broadband equipment? It's pretty standard for them to ask for the gear back when you cancel.
I had the same problem with Vodafone but wasn't successful in getting the price reduced. I'm of the view that the eir advertisement is in breach of the advertising code as it clearly states that the price is for "12 months" (albeit with a separate statement about the annual price increase) whereas the VF ad doesn’t.
When the last price increase came in from eir I complained because I was promised €34.99 so the customer service agent put through a discount and said he couldn’t remove the rise from the bill so it worked out the same 👍🏻
I was just with them for a year and moved to Vodafone, I didn’t have an issue - from my experience most companies are great until something goes pear shaped
I was meant to get a google nest from Vodafone and four months later no sign of it and I had to make a complaint because customer service just kept readings script.
Anyway back on topic it is worth noting that the modem/router is deemed as a rental now so they ask for it back
hopefully this thread doesn’t turn into another company bashing and some people can benefit from bargains 👍🏻
Eir are great until something goes wrong.
Absolute cretins to deal with.
Is that price guaranteed for the full 12 months or is it subject to the automatic annual price increase (CPI + 3%) applied April each year.
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