If you are coming upto or are currently out of contract and paying full price with VM you are paying too much, just ring them up and tell them you can not afford their product, quote eir/ Vodafone as they have better prices, they will come down in price, they will try six months at half price but hold out for 9minths at have price keep quoting other suppliers prices, don't be afraid to go through with cancellation as they will ring you back up within days with an offer, there is a lot of money to be saved if you just ask them what's the best deal they can do.
VM CS is crap.
I cancelled when I couldn't get a good offer. They later called back with a good one so I said I'd stay.
Then a few months in I realise I'm still paying for the old account as well as the new one. And of course half a hour wait just to get through to them.
So just an Update on the above.
I still have not received my upgrade. I am currently on my 5th call with VM, all 4 calls have lasted more than 1 hour before being answered.
Here is a timeline.
Saturday: Called to cancel, was offered the deal, so accepted. I was told to expect the new internet hub on Tuesday and they wont cancel my TV subscription until the new internet box arrives. About an hour after the call, the TV subscription is removed.
Tuesday: Coming towards COB i called to see was my delivery on the way. Was told that the automated ordering system was down and my order never went through and they will put in the order for swapping out the new hub now, and it could take 24-48 hours.
Thursday: I called to see if my box was on the way. I was told there wasn't a box ordered as I didn't need a new box as my old hub can do 500mb, but I would need to organise a VM engineer to come out and reboot it. I Told them I wanted a new box. And If i don't have it the next day, im cancelling. I tell them i still havent received my upgrade and I don't want to pay for a service I don't have yet. I was told "Ah yeah you will be charged for that". I told them i WILL NOT Pay and am told i will have to call billing after my bill comes out. I was told by sales that the other people i was speaking to ( I was transferred from 2 different departments) "must have been spoofing me".
Friday: The new hub arrives. I check the speed and its coming up at 250mb. I check my back office and see i havent changed from the 250mb yet. Twitter tells me they see its in transition and can take up to an hour. This was 11am. I called at 5:30 to see what the hold up was. I get through at 6:30 and was told it's a billing issue and billing closes at 6, but they are open tomorrow.
Saturday: I call and billing is closed. I contact twitter and they tell me it can take up to 48 hours for the profile to update. (from 1 hour to 48 hours)
Monday: (today) I spend 35 minute on hold only for the phone line to go dead. I am not on hold again.#
Update: Got through after about 25 minutes and confirmed my details, and they asked me did i get anything delivered to me, whilst in the middle of speaking, the line went dead. And get this, I didn't get a call back, had to go wait in line again.
So i got through to another chap who couldn't help me, and told me the same BS excuse i had gotten on Tuesday, the automated service failed and the order didn't go through. He put me on hold for another 20 minutes and i actually got through to the 1st person to talk sense and give me some information. After talking to her for 30 minutes she said she would call back and let me know if the order has gone through.
i told her if its not done today, im cancelling my direct debit and putting the equipment onto the street for them to pick up.
Lets see how long it takes.
Great service huh?
Nice one, 35 for 9 months and a much better router that's a great deal.
Just called to cancel.
Upgraded my broadband from 250mbs to 500 and stuck it at half price for 9 months.
best result from VM yet for me,.
I used an Asus router with the hub in bridge mode, I got the full 360 wirelessly with that setup. No need to dig out the Asus with the new black modem.
cheers for that
I used 1908 phone number. But on the landline which is provided by VM. The number does not work for me using my mobile. Phone at about 9 15am in the morning when they shouldn't be too busy.
How did you get in touch with them ? I've bene trying all methods and no luck as I too want to cancel with them after that price rise
I cancelled after the VM price rise. 6 days later they have offered my broadband package at half price. A saving of €36 per month
Very pleased with the speeds from eir fttc , 100 megs but very consistent around the house .@CoBo55 is on the ball with white modem I was getting speeds on my internal network of 10Mbs with the 250 virgin package.I`M getting 40/50 now on the eir fttc 100 mb package .
The new modem is definitely much better than the white yoke, I'm getting over 400 everywhere around the house I'm on the 500 BB only deal.
I was on 500mbps, moved to 1gbps.
Well I'm happy with my Virgin bb and phone tv via sky.
I got the letter today telling me €4 increase from July so I called them, I decided to upgrade to the 1gbps and keep phone as is. I got 5 off for 3 months so €83 for next 3 months then €88.
New modem sent out for delivery tomorrow and I am told it will be a massive upgrade to my WiFi as opposed to the old modem.
So overall I'm down about €5 per month but doubled the bb speed.
You always have your 14 day cooling off period anyway with the new provider.
Great thanks.
Got through to the cancel people there and they offered plenty, kinda around the houses, didnt write any of it down , but it was basically on the premise of giving a price over the year on average which made it lower / sam,e than VF but essentially the price goes up to 80e for the last 3 months so its up to me to bother ringing or querying.
Gonna go with VF and see if it works out and sure if it doesnt , it doesnt
I
Im not the most technical of people but I've not noticed anything major. I stream TV, movies, sports and Netflix etc and no difference from before.
Great im going to do it. In fairness the savings alone!
Im the typical person they rely on not changing because of the hassle of it but siro is half price for a multiple of the speed!
Can i ask, do you experience any form of throttling ? typically i use a VPN which ISPs take a dim view of and for streams? Thanks
We moved to Siro with Vodafone, got the 500mb pack for 35 a month. Working perfectly, getting speeds around 350mb, was getting about 170mb with VM. Do it, the savings are worth it.
I have Siro in my area and the gig line is available from vodafone for 45e a month.
I am nearly afraid to cancel for loss in service and vodafone is the unknown! Think il be paying close to 70 for a 250mb line off VM which has been patchy of late.
Not best offer I agree but we don't have much choice as we don't have Siro and other providers offer low speeds. No doubt we will change as soon as Siro is rolled out in our area
I hate all these yearly increases. They don't care about loyalty or customer care
On the Beast Plan with Multi Room was 117
got 63.50 for 6 months
Will do for now
Got the same email, I'm currently not even in a contract with them, my contract ended a while ago, don't fancy a full year contract with them again as I may need to cancel mid contract, so to avoid cancel fees I'm just going to have to deal with 4 euro increase 🤷♀️
Fairly crappy offer tbf, is the 4 euro increase letting you out of contract? If it is can you cancel and get it in somebody else's name, that's what I'm going to do next year.
Got an email yesterday saying contract will go up 4€ by July. Gave them a call and got 15€ discount for 9 months. They offered 10€ for 6 months as first offer, increased to 9 months. I asked if he could do something better for me. Then he offered 15€ for 6 months and finally after lots of back and forward, 15€ for 9 months. We don't have Siro therefore we need to take it...
I have gone from 250 mb to a hundred with eir , be happy if I get 50 and siro should be in my area soon enough . I just got sick of the yearly call.
First offer was 3 euro off for 3 months .
I bet they call with a better offer.
Rang up to cancel , poor enough reward to stay .So I decided to move to eir.
Funnily enough they contacted me yesterday with that same offer to cancel my cancellation! I had the 360 box already but they upped the BB to 500MB (not that I'm noticing any difference) and added in a bigger channel list (not that I'll ever watch them) ... but all in all cheaper than my previous deal and cheaper that other providers as a new customer.
Not exactly a cancellation deal but I'm back with VM as a new customer, 500meg for €50 for 12 months, €7 more than I'm paying to digiweb for 65 meg, I'll cancel next year and get it in the missus name.
