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Virgin Media Cancellation deals

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Comments

  • Registered Users Posts: 2,088 ✭✭✭ derra


    I can't bear this rigmarole ringing up every year.

    My current package is at €107.

    Broadband 250 Mb

    World Talk and Home Phone

    Big TV Bundle (Not very big with a load of of channels blanked out like mot of the discoveries etc)

    One multiroom

    Is anyone else on similar package and what deal did they get or what's it costing?

    Am i being ripped off at that price of €107 or is this what we looking at now seeing as they not dishing out discounts so easily.

    Changing provider seems like hassle and have same problem next year anyway.

    I am thinking of doing away with Virgin and looking into the idea of getting Saorview installed with UK channels and maybe get Vodafone internet in or stay with Virgin Internet.

    Any input be appreciated.



  • Registered Users Posts: 408 ✭✭ Q&A


    Had a combo box with saorview and Freesat worked perfectly up to October 2020. It died rather then get it fixed I thought I'd treat myself to virgin for Christmas 2020. At the time I liked the 360 box and the wi-fi was excellent. For €55 a month I couldn't fault it. Through the year I realised that I just didn't watch enough of the channels to justify the eventual price hike to €92.

    Got a bloke out to fix my dish - water damage to the cable - cost me €80. The dish will need to be replaced because of rust but that's one for the summer. Phoned to cancel Virgin and managed to get the WiFi for half price for six months - basically the new customer price. Because of the 30 day notice I've had both my combo box and 360 going together. Haven't really switched on the 360 box except for rare occasions. The ability to go back 7 days is nice but not sure it's worth the price.



  • Registered Users Posts: 634 ✭✭✭ spuddy


    Used it recently, had been with Virgin/UPC for years, but their pricing just isn't competitive compared to FTTH. Don't know about an individual service but can confirm it works for cancelling a whole account anyway.



  • Registered Users Posts: 319 ✭✭ tiegan


    Thanks, I did in fact try it to cancel one of the two virgin SIM cards I am currently running. Pleasanty surprised to get an instant automated email confirmation, followed by a call a couple of days later (dublin tel no) from an Irish guy requesting reasons for cancellation (pretty standard) and then confirmed which SIM I actually wanted to cancel. Just waiting the 30 days now to make sure they did cancel the right one!!



  • Registered Users Posts: 205 ✭✭ EarWig


    Did you get a call asking you to reconsider?

    This year for the first time, I had to go all the way and cancel. But, got what I needed in a callback. They make good money even with the six month discount.

    It only becomes difficult if you're bluffing. Which I wasn't.



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  • Registered Users Posts: 5,853 ✭✭✭ CoBo55




  • Registered Users Posts: 205 ✭✭ EarWig


    No, just 6 months. But, I never had the 9 months so they know my sticking point.



  • Registered Users Posts: 5,853 ✭✭✭ CoBo55




  • Registered Users Posts: 634 ✭✭✭ spuddy




  • Registered Users Posts: 2,818 ✭✭✭ Healio


    .



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  • Registered Users Posts: 219 ✭✭ BhoyRayzor


    No joy for me, 6 months half price BB was all that was on offer or €15 off something else, can't remember what exactly.

    Might give it a week to see if they come back but will need to get the ball rolling on getting Vodafone set up to overlap with no issues.



  • Registered Users Posts: 5,853 ✭✭✭ CoBo55


    Go ahead and get your VF sorted you can give instant notice when you're happy with your other provider, that's what I did.



  • Registered Users Posts: 219 ✭✭ BhoyRayzor


    I've given my 30 days notice to VM. Will get VF sorted next week, worst case I'll be paying for broadband twice for a month. If VF doesn't work out for whatever reason then I can cancel the cancellation of VM and take their 6 months offer.



  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    We have the beast bundle, have rolled off onto €112pm (was €79pm for a year).

    Assume like in the past they won't match for another 12 months if i call them and it will just be easier to close the account in my wife's names and open a new one in my name (we do this each year)?



  • Registered Users Posts: 408 ✭✭ Cookiee


    You can always call and ask! But yeah honestly cancelling and starting new contract in spouses name is best to do, always get the newest customer deal!



  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    Yep every year when I get to speak to someone they say "thats for new customers only"

    Brain dead with the cost to VM of having to set up a new account, send new equipment and collect the old kit.....if they just extended the deal they wouldn't need to do any of that.



  • Registered Users Posts: 1,683 ✭✭✭ Mav11


    There are enough existing customers that won't question it or move, to make it worthwhile.



  • Registered Users Posts: 219 ✭✭ BhoyRayzor


    Received a text a couple of days later to ring them on an 1800 number to see if there was anything they could do to change my mind. Told them again I would stay if the 9 months BB half price was offered and the person agreed to that.



  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    They refuse to honour a TV and BB combo deal every year with us so we just change it to the other halves name and vice versa each year.



  • Registered Users Posts: 219 ✭✭ BhoyRayzor


    Would cost slightly more (€18) signing up as a new customer with current offer of €39 per month for 250mb broadband than the 9 months half price €30/€60.

    Still €66 more than VF for the year but not enough for the hassle of a possible install and any connective issues or downtime.



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  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    Interesting they offered you that as a BB only customer but won't honour their TV and BB combos.



  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    Fuckers want €50 activation fee for the beast bundle that we are trying to get for 12 months in my name after wife had the deal last year.

    Don't recall this last year, anyone know a code to cover this or how to get around?



  • Registered Users Posts: 296 ✭✭ pilot1087


    My contract was up last week, was paying €60p/m and rolled over onto full price. Called to see if anything could be done on the price, they weren’t budging. Asked to cancel, got put through to cancellations, they offer me €9p/m off the €112 I’m now on. Said no, the person I was dealing with tried to convince me I’d be saving money on this new rate in comparison to another provider. Which I did have to laugh at.

    Definitely different this year, as the last few years they’ve come down on the price. I’ll give it a couple of weeks and see do any offers come in. Otherwise time to move provider for me I think.



  • Registered Users Posts: 358 ✭✭ strawdog


    In the same boat, rang and not a sniff of a reduction. I think they did too well on WFH and people needing reliable broadband and don't feel the need to compete on price any more. Sky deal looking way more competitive at €60 with sports and the €50 mastercard gift card. Setup only seems to be a one off of €30.

    I'm generally too lazy to bother with the hassle of a switch as long as there isn't too much of a differential but circa €50 per month is making me think I'd be a chump to stay with them. Interested to hear if anyone gets a cancellation deal.



  • Registered Users Posts: 205 ✭✭ EarWig


    Got one at Christmas, but only after cancelling.



  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    What deal did you get and was it for the TV and BB service?



  • Registered Users Posts: 205 ✭✭ EarWig


    Just 250 broadband and 6 months at 30, 6 at 60.



  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    Yeah seems they do deals for BB only but not combo. Anyway we switched to spouses name and even with the 50 quid activation fee its a good saving for another year

    Gigabyte BB and TV for €79pm instead of €112pm



  • Moderators, Category Moderators, Sports Moderators Posts: 49,027 CMod ✭✭✭✭ awec


    My contract was up and got a discount no problem, didn't have to ask to quit or anything, just straight up offered me the discounted rate. Got the 500mb for 56 for 9 months and then 71 the last 3. Also upgraded to Hub2.0 which I guess they'll just give to everyone at this point.

    They have changed their phone menu slightly and it's better now. They've basically put in a dedicated number for price haggling, after you select to talk to cancellations there's another option if you want to cancel because of price.

    Regret not asking what deal they'd offer me to go to the 1gb service, will definitely do that next year.



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  • Moderators, Business & Finance Moderators Posts: 4,930 Mod ✭✭✭✭ Sheep Shagger


    They seem to give discounts if you have just BB but not a combo.



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