Thanks, I did in fact try it to cancel one of the two virgin SIM cards I am currently running. Pleasanty surprised to get an instant automated email confirmation, followed by a call a couple of days later (dublin tel no) from an Irish guy requesting reasons for cancellation (pretty standard) and then confirmed which SIM I actually wanted to cancel. Just waiting the 30 days now to make sure they did cancel the right one!!
Did you get a call asking you to reconsider?
This year for the first time, I had to go all the way and cancel. But, got what I needed in a callback. They make good money even with the six month discount.
It only becomes difficult if you're bluffing. Which I wasn't.
What did you get? Half price for 9 months?
No, just 6 months. But, I never had the 9 months so they know my sticking point.
Never got 9 myself either.
Nothing, just a confirmation email.
.
No joy for me, 6 months half price BB was all that was on offer or €15 off something else, can't remember what exactly.
Might give it a week to see if they come back but will need to get the ball rolling on getting Vodafone set up to overlap with no issues.
Go ahead and get your VF sorted you can give instant notice when you're happy with your other provider, that's what I did.
I've given my 30 days notice to VM. Will get VF sorted next week, worst case I'll be paying for broadband twice for a month. If VF doesn't work out for whatever reason then I can cancel the cancellation of VM and take their 6 months offer.
We have the beast bundle, have rolled off onto €112pm (was €79pm for a year).
Assume like in the past they won't match for another 12 months if i call them and it will just be easier to close the account in my wife's names and open a new one in my name (we do this each year)?
You can always call and ask! But yeah honestly cancelling and starting new contract in spouses name is best to do, always get the newest customer deal!
Yep every year when I get to speak to someone they say "thats for new customers only"
Brain dead with the cost to VM of having to set up a new account, send new equipment and collect the old kit.....if they just extended the deal they wouldn't need to do any of that.
There are enough existing customers that won't question it or move, to make it worthwhile.
Received a text a couple of days later to ring them on an 1800 number to see if there was anything they could do to change my mind. Told them again I would stay if the 9 months BB half price was offered and the person agreed to that.
They refuse to honour a TV and BB combo deal every year with us so we just change it to the other halves name and vice versa each year.
Would cost slightly more (€18) signing up as a new customer with current offer of €39 per month for 250mb broadband than the 9 months half price €30/€60.
Still €66 more than VF for the year but not enough for the hassle of a possible install and any connective issues or downtime.
Interesting they offered you that as a BB only customer but won't honour their TV and BB combos.
Fuckers want €50 activation fee for the beast bundle that we are trying to get for 12 months in my name after wife had the deal last year.
Don't recall this last year, anyone know a code to cover this or how to get around?
My contract was up last week, was paying €60p/m and rolled over onto full price. Called to see if anything could be done on the price, they weren’t budging. Asked to cancel, got put through to cancellations, they offer me €9p/m off the €112 I’m now on. Said no, the person I was dealing with tried to convince me I’d be saving money on this new rate in comparison to another provider. Which I did have to laugh at.
Definitely different this year, as the last few years they’ve come down on the price. I’ll give it a couple of weeks and see do any offers come in. Otherwise time to move provider for me I think.
In the same boat, rang and not a sniff of a reduction. I think they did too well on WFH and people needing reliable broadband and don't feel the need to compete on price any more. Sky deal looking way more competitive at €60 with sports and the €50 mastercard gift card. Setup only seems to be a one off of €30.
I'm generally too lazy to bother with the hassle of a switch as long as there isn't too much of a differential but circa €50 per month is making me think I'd be a chump to stay with them. Interested to hear if anyone gets a cancellation deal.
Got one at Christmas, but only after cancelling.
What deal did you get and was it for the TV and BB service?
Just 250 broadband and 6 months at 30, 6 at 60.
Yeah seems they do deals for BB only but not combo. Anyway we switched to spouses name and even with the 50 quid activation fee its a good saving for another year
Gigabyte BB and TV for €79pm instead of €112pm
My contract was up and got a discount no problem, didn't have to ask to quit or anything, just straight up offered me the discounted rate. Got the 500mb for 56 for 9 months and then 71 the last 3. Also upgraded to Hub2.0 which I guess they'll just give to everyone at this point.
They have changed their phone menu slightly and it's better now. They've basically put in a dedicated number for price haggling, after you select to talk to cancellations there's another option if you want to cancel because of price.
Regret not asking what deal they'd offer me to go to the 1gb service, will definitely do that next year.
They seem to give discounts if you have just BB but not a combo.
I'm only need BB so paying €69 p/m for 250MB and currently out of contract. Noticed on their website while looking for details on something else that new customers can get this on a 12 month contract for €39.
Is there an agreed best practice to get this sorted?
Do I actually need to cancel and re-open a new contract in someone else's name or will they give it to me on the threat of cancellation?
Cheers!
I just called up. BB Only customer went from 51 to 71 - Gave me the 15 off for 9 months and back to 71 then. I dont really care and even tho I get it expensed I still have to go hunt for the cheaper option!
Just ring them.
You select the option to talk to Cancellations, then there's another option if you are cancelling due to price.
Just say you're not happy with your monthly bill and you want to know what Virgin can do before you look elsewhere, you will likely get an offer straight away.
