Did you get any reason why it been in customs since then what weight was the stuff you had ordered
What a joke I heard it’s cause the 2kg limit on whey products mine was not near that like 1200grams
so what’s going on why can’t they tell us why customs are holding these items it makes no sense
It was in customs since July!
how long was in it customs for there giving me a refund mine is still showing as in customs
Eddie Hall's "BEAST" code gives 47% off at the minute
There's always a few days a month where MyProtein will run a decent sale price on Impact Whey. It's best to have it in your basket and pull the trigger on it when your target price comes up. For me it's ~€50 for 5kg of Impact Whey
Definitely appears to have been a jump in prices, even with "Impact" week. Also the 37% code only seemed to be giving 32% now (when I first went in, that was the code I had in my basket already).
I'm so confused. Fastway just dropped my order to the house that was originally stopped by customs even though I got the refund... I need a whey protein press now.. 😂
Oh good to hear, I'll try again so
I use them a good bit. Always extremely fast imo. And for branded products the prices are usually competitive. Won't be in the same league as bulk supplier obviously but it's a different option.
anyone using hp nutrition, a bit more expensive but I ordered a preworkout, zma and 2 kg of protein, all plant based for under 69 euro, next day delivery. Very impressed by the speed, they are based out of kerry
In the last 3 weeks I've ordered 2 orders of 2.5kg bags of protein from Bulk, they're now shipping from Poland and both orders arrived without any issues, takes a few days longer than before but it's getting here
My Bulk order was returned to sender after 6 weeks stuck in customs. I got a refund.
I ordered the same flavour on MyProtein for almost twice the price and it's just not as nice.
I wonder if I just order 1kg bags from Bulk, would the get through ok.
An Post have had my MyProtein 10kg of whey sent from Germany since the 3rd. It was sent to wrong delivery office on the 7th and since then has had 7 updates saying we have your post in "dublin parcel hub" and "your delivery has been sorted" some of those updates happpen at 3am. Can't get in contact with anyone at An Post about it.
Sent off a few emails and a live chat yesterday.
Dunno if it's coincidence but it arrived today.
Better late than never I suppose.
Ordered from MP 31/08, order arrived today minus a 3kg bag of whey which appears out of stock. Not sure whether this will be sent out or if they will issue refund.
Ordered some creatine from bulk on 25th Aug.
Still no sign.Its sent from Poland apparently.
Used to get it next day delivery when they were bulk powders.
A pain in the hole really.
Received a 1KG bad from My Protein today. Ordered August 20th.
Shocking turnaround
Ordered from bulk the 25th of august, still not received, coming from 🇳🇱 Contacted them on live chat and they refunded delivery 🙄
I ordered on the 28th of August but haven't received anything yet. Gone beyond the estimated delivery date too. Less optimistic by the day!
Received this morning, MyProtein shipped from Germany by the looks of the tracking. 6 days total including weekend. I cant complain.
Just got notice that my package ordered 23 days ago has been returned. No reply to my message asking for a refund yet.
Just ordered two 5kg Impact whey protein. Should expect to receive it just before christmas, if ever, based on some of the reviews online but will let you know when it arrives
Sickened. Paid €68 last week.
5kg Impact Whey Protein coming in at <€50 with code on MyProtein today with the current PayDay sale
MyProtein said they would refund me the difference so I get 10kg of impact whey for €95. Happy with that but they should really be offering more for the mess they made with the customs issue. I got €5 voucher back in March because my order took three weeks to arrive.
Ordered with MyProtien start of August, no animal or protein products, just other sups and a duffel bag.
Took two week to clear customs in the UK, arrived here into Fastway (15th) with no sign of delivery since (Fastway tracker says one or two day). Called out to the depot and they say customs here seized but should be released soon (last Wednesday), still no update so opening a case with MyProtein for non-delivery.
Such a pity as normally they have been flawless and are great for vitamins and other non-protein bits.
Christ, wish I had checked in here before my last order. Waiting over three weeks now. Assholes in customer service are trying to act like everything is normal and I should just be patient, neglecting to mention they've had countless orders delayed or blocked by customs. I would be far more forgiving if they were up front about it. Think I will put them on my black list!
I ordered at the weekend and got an email yesterday saying it was dispatched. Expected delivery at the end of the week. We'll wait and see!
I got a refund issued this morning for a package that was ordered at the start of August but never arrived.
I order a 1KG bag last week (20th August), it still hasn't shown up and the tracking hasn't updated since.
I've loved My Protein but the CS and customer experience has been shocking.
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