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Argos & faulty product!

Stewball

Hi,

I bought a TV from Argos on Monday. Connected it to my Sky box that evening and could hear a hissing noise from the speakers.

Brought the TV back on Wednesday and was told they need to check out the fault, got a call yesterday saying they couldn't find a fault with the sound, I was told to bring the TV home and record/video the 'hissing' noise and come back in to show them video.
I did that today and was told by two employees they can't hear the noise. They said they'll have the manufacturers' repair guy check it out.

They have a 30 day change of mind return policy, but I was told because I opened the box I can't avail of that. OF COURSE I opened the bloody box!!:rolleyes:

What are my options here to get my money back?
Chargeback?

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[Deleted User]

Stewball wrote: »

So after checking all the other TVs in your house with the Sky box and there being no issue whatsoever with the sound - you'd go to the trouble of changing the Sky box instead of returning the TV with the dodgy sound?

You're funny Dave.

And yet you didn’t consider checking sound when another device was connected to it?

I’d laugh if you have the same problem with the new one, though I doubt you’d admit it on here.

[Deleted User]

Stewball wrote: »

I still can't see why the fault has to be with the Sky box. It works perfectly with the other TVs in my house.

At the end of the day, I couldn't care less anymore. I've already spent my refunded money on a new TV (different manufacturer) which I'm picking up from Harvey Norman tomorrow.

Hopefully it works well with Sky

Old technology is not always seamlessly compatible with new technology, it’s probably 20 yrs since I used an RF connection, but I wouldn’t be surprised if you had to do some fiddling with both menus to improve sound. Certainly a quick google shows plenty of sites referencing sound interference on RF connections.

Stewball

Dav010 wrote: »

If it was the skybox/RF cable rather than the tv, I’d be on to Sky to get an upgrade and HDMI cable.

So after checking all the other TVs in your house with the Sky box and there being no issue whatsoever with the sound - you'd go to the trouble of changing the Sky box instead of returning the TV with the dodgy sound?

You're funny Dave.

Stewball

Darc19 wrote: »

The fault was probably with the sky box, so the TV is not faulty, hence op effectively accepted that it did not have a fault and therefore took advantage of the Argos 30 day change of mind option.

Yes, I would have probably done that as it wasn't faulty, it just wasn't compatible, so op fully entitled to return under the change of mind policy of Argos.

I still can't see why the fault has to be with the Sky box. It works perfectly with the other TVs in my house.

At the end of the day, I couldn't care less anymore. I've already spent my refunded money on a new TV (different manufacturer) which I'm picking up from Harvey Norman tomorrow.

Hopefully it works well with Sky

[Deleted User]

Stewball wrote: »

Ok so you're telling me, after paying €500+ for a new TV you intended to use 95% of the time with a Sky box (but may have worked perfectly on a firestick), you would have happily kept the TV with all the 'hissing' noise coming from the speakers when you're trying to watch sports/movies etc on Sky?

If that's the case Dave, more fool you!

If it was the skybox/RF cable rather than the tv, I’d be on to Sky to get an upgrade and HDMI cable.

Darc19

The fault was probably with the sky box, so the TV is not faulty, hence op effectively accepted that it did not have a fault and therefore took advantage of the Argos 30 day change of mind option.

Yes, I would have probably done that as it wasn't faulty, it just wasn't compatible, so op fully entitled to return under the change of mind policy of Argos.

Stewball

Dav010 wrote: »

I wouldn’t. Personally, I would have checked the sound with another device. But hey, maybe your experience helped you in these types of matters.

Ok so you're telling me, after paying €500+ for a new TV you intended to use 95% of the time with a Sky box (but may have worked perfectly on a firestick), you would have happily kept the TV with all the 'hissing' noise coming from the speakers when you're trying to watch sports/movies etc on Sky?

If that's the case Dave, more fool you!

Treppen

Jim_Hodge wrote: »

HE maintains it is faulty but was willing to box it up, say nothing in a second store and let another buyer have his 'faulty' TV. Jammy fast one by anybody's book.

But that's on the store. They maintain its not faulty so let them flog it as good working condition.

I remember getting given a product from Argos and noticed box lid was carefully taped back with sellotape. I asked her it been opened before, they said yes but it was working fine as they tested it. I said no and to give me an unopened box.

If they want to flog a previously owned product for full price 'as new' that's on them.
If they want to offer same at discount and purchaser is aware then that's on the purchaser.

We've all heard the stories from returning laptops that didn't work from Currry's and the song and dance of their repair process. And being told it works fine etc.

Few times I've had the 'works fine for me' and I just go back to different server or another store. If it worked fine why would I be hopping into my car wasting 2 hours of my life arguing with someone behind the counter wood under pressure for returns or hasn't the authority to refund but didn't want to call their manager.

[Deleted User]

Stewball wrote: »

When they refused to acknowledge the fault after I showed them video evidence - I asked if I could return it under the 'change of mind' policy - they refused.

I wasn't going to be left with a €500+ hole in my pocket and a faulty TV.

What makes me laugh is all the 'holier-than-thou' posters in this thread who would do the exact same thing if they were in my position. :rolleyes:

I wouldn’t. Personally, I would have checked the sound with another device. But hey, maybe your experience helped you in these types of matters.

Stewball

runawaybishop wrote: »

The returns policy has nothing to do with faulty goods. They accept goods back for change of mind. Faulty goods policy is seperate to this.

When they refused to acknowledge the fault after I showed them video evidence - I asked if I could return it under the 'change of mind' policy - they refused.

I wasn't going to be left with a €500+ hole in my pocket and a faulty TV.

What makes me laugh is all the 'holier-than-thou' posters in this thread who would do the exact same thing if they were in my position. :rolleyes:

[Deleted User]

Stewball wrote: »

Exactly. I told them about the fault, they refused to believe me. What happens next is on them.

You got lucky.

Stewball

Gooser14 wrote: »

But didn't they tell him that they couldn't find any fault with the TV. So he returned a fully serviceable TV to them.

Exactly. I told them about the fault, they refused to believe me. What happens next is on them.

Stewball

Jim_Hodge wrote: »

HE maintains it is faulty but was willing to box it up, say nothing in a second store and let another buyer have his 'faulty' TV. Jammy fast one by anybody's book.

I prefer to look at it as I prevented "a fast one" being pulled on me.

EDIT: Actually I never mentioned, when I first opened the TV, I had a feeling the TV had been used/returned before. The front page of the manual was ripped and the protective plastic film that is usually stuck around the frame of a new TV had already been removed. I had mentioned the film being removed but the sales assistant brushed it off by telling me 'not all TVs come with the protective film' - which may be true, but I never came across a new TV without it before.

Jim_Hodge

Gooser14 wrote: »

But didn't they tell him that they couldn't find any fault with the TV. So he returned a fully serviceable TV to them.

HE maintains it is faulty but was willing to box it up, say nothing in a second store and let another buyer have his 'faulty' TV. Jammy fast one by anybody's book.

Gooser14

Jim_Hodge wrote:

But the crucial piece is he returned it as a change of mind not as faulty. It is now in a store supposedly in perfect condition yet he maintains it is faulty.

But didn't they tell him that they couldn't find any fault with the TV. So he returned a fully serviceable TV to them.

Jim_Hodge

Treppen wrote: »

That's a bit illogical, how can any product demonstrate a fault if it's still unused and in its original packaging!

But the crucial piece is he returned it as a change of mind not as faulty. It is now in a store supposedly in perfect condition yet he maintains it is faulty.

runawaybishop

Treppen wrote: »

That's a bit illogical, how can any product demonstrate a fault if it's still unused and in its original packaging!

The returns policy has nothing to do with faulty goods. They accept goods back for change of mind. Faulty goods policy is seperate to this.

[Deleted User]

Stewball wrote: »

No mention in the return policy about being 'unopened' or 'sealed'.

It’s literally in the first paragraph of the link I posted above.

Stewball

runawaybishop wrote: »

The item should be unused, in its original packaging and in a re-sellable condition.

You used the item and opened it, so it was no longer in the original, sealed packaging.

You pulled a fast one, don't pretend otherwise.

No mention in the return policy about being 'unopened' or 'sealed'.

[Deleted User]

Treppen wrote: »

That's a bit illogical, how can any product demonstrate a fault if it's still unused and in its original packaging!

Exactly, it is still open to debate whether the op actually demonstrated there was a fault with TV when using an RF connection from an old sky box.

But as the op is now discussing their returns policy, it appears he/she is a bit fuzzy on that as well.

https://www.argos.ie/static/ArgosPromo3/includeName/ReturnsAndRefunds.htm?desktopSiteActive=true

Treppen

runawaybishop wrote: »

The item should be unused, in its original packaging and in a re-sellable condition.

You used the item and opened it, so it was no longer in the original, sealed packaging.

You pulled a fast one, don't pretend otherwise.

That's a bit illogical, how can any product demonstrate a fault if it's still unused and in its original packaging!

runawaybishop

Stewball wrote: »

Wrong. The return policy on the website says nothing about items being 'unopened'.

The sales assistant actually opened the packaging in front of me to see if the remote, manual etc were still in the box.

The item should be unused, in its original packaging and in a re-sellable condition.

You used the item and opened it, so it was no longer in the original, sealed packaging.

You pulled a fast one, don't pretend otherwise.

Stewball

antix80 wrote: »

I guess we'll never know whether the tv was faulty.

Also argos 30 days returns is for unopened and unused items.

Wrong. The return policy on the website says nothing about items being 'unopened'.

The sales assistant actually opened the packaging in front of me to see if the remote, manual etc were still in the box.

Stewball

Guy:Incognito wrote: »

Exactly. So now someone else is going to pay full whack for someone's 2nd hand TV and be told it was a new one and not believed when they bring it back and say it was already opened.

But sure who gives a **** about other people, isn't that the done thing nowadays..............

Do you expect me to take a €500+ hit on a faulty TV?
I told Argos the TV was faulty, I even provided them with video proof and they refused to accept it.
What happens next is on them!

FobleAsNuck

Stewball wrote: »

So got a call from Argos on Tuesday telling me that the manufacturer wouldn't accept the video I made and they wanted to troubleshoot with me over the phone.
I picked up the TV again from Argos and went through the whole troubleshoot nonsense over the phone with one of the manufacturers agents. None of it worked and they told me to make another video of the fault and send it to them - I did that on Thursday and have yet to hear back from them.

On Friday I was fed up with the whole process, so I packed up the TV, sealed the box and drove to another Argos store.
I returned the TV under their 30 day returns policy and didn't mention anything about the fault and the hassle I had at the other store.

Refund was processed there and then and my money was back in my account today. Happy days!!

told ya

Flinty997

Guy:Incognito wrote: »

Exactly. So now someone else is going to pay full whack for someone's 2nd hand TV and be told it was a new one and not believed when they bring it back and say it was already opened.

But sure who gives a **** about other people, isn't that the done thing nowadays..............

I don't think argos is as good for returns as it used to be.

Easier to use Amazon these days.

Guy:Incognito

antix80 wrote: »

.

Also argos 30 days returns is for unopened and unused items.

Exactly. So now someone else is going to pay full whack for someone's 2nd hand TV and be told it was a new one and not believed when they bring it back and say it was already opened.

But sure who gives a **** about other people, isn't that the done thing nowadays..............

antix80

Stewball wrote: »

.
I returned the TV under their 30 day returns policy and didn't mention anything about the fault and the hassle I had at the other store.

I guess we'll never know whether the tv was faulty.

Also argos 30 days returns is for unopened and unused items.

Stewball

So got a call from Argos on Tuesday telling me that the manufacturer wouldn't accept the video I made and they wanted to troubleshoot with me over the phone.
I picked up the TV again from Argos and went through the whole troubleshoot nonsense over the phone with one of the manufacturers agents. None of it worked and they told me to make another video of the fault and send it to them - I did that on Thursday and have yet to hear back from them.

On Friday I was fed up with the whole process, so I packed up the TV, sealed the box and drove to another Argos store.
I returned the TV under their 30 day returns policy and didn't mention anything about the fault and the hassle I had at the other store.

Refund was processed there and then and my money was back in my account today. Happy days!!

whippet

FobleAsNuck wrote: »

Yeahm - No, you don't need to "demonstrate" anything, as the above says the seller needs to prove otherwise. And I find your argument about assumption the tv is working with Sky riddiculous...

the seller has tested it on another input and has satisfied themselves that there is no fault with the TV.