pg17 wrote: » As far as I know, 2FA SMSs work with all GoMo SIMS while they keep the original number and that the issue discussed recently arises only in limited cases after porting a number from another network. From other threads it appears that the issue arises when the HLR (Home Location Register) record on the number's original network is not updated fully and so the SMS messages cannot be routed to the GoMo network. When a customer ports to GoMo, their HLR on the original network should be updated to show they ported to GoMo and if this is done correctly, 2FA will work. If it is not updated correctly and 2FA does not work, the customer needs to try to resolve the issue with the original network rather than with GoMo. This is what others did successfully and why GoMo say everything is OK on the GoMo side. Home > Topics > Technology & Internet > Consumer Electronics > Mobiles > GOMO network and failure to receive SMShttps://www.boards.ie/vbulletin/show...p?t=2058029113 Some or perhaps all the companies sending 2FA messages check the HLR before they send the 2FA message and the 2FA message may fail if the HLR was not updated correctly,. As an example, a few days after I ported to GoMo I used a ptsb web banking function which needed an SMS verification message, the bank’s system recognised that I changed provider on my mobile number and asked me to wait at least 24 hours before trying the banking function again. The bank’s system has a mandatory delay of 24 hours from when it detects a network change before it will send a verification SMS. The sequence for ptsb was > I ported > few days later, I tried transaction needing SMS verification > system told me to wait 24 hours > I tried transaction again > system told me to wait 24 hours > bank agent confirmed they knew I changed networks and that I should not repeat the transaction until full 24 hours after my last attempt. That is how they designed the system and that is how it works.
Dufflecoat Fanny wrote: » I ported to Gomo over a year ago. Everything was fine until a couple of weeks ago.
CoBo55 wrote: » Sounds more like a phone issue. What os are you using, android or iOS? Have you tried the SIM in a different phone?
obi604 wrote: » Was the 9.99 offer with gomo a once off scenario? Or will it appear up again in a few weeks.
Dufflecoat Fanny wrote: no tried sim in a different phone same thing. had a small android update yesterday in my usual phone but no change. I'll see if things change in a week and ill just scrap my sim and number.
I'll see if things change in a week and ill just scrap my sim and number.
Gooser14 wrote: » Might be a faulty SIM. It might be worth your while asking GoMo to replace your SIM before scrapping your number.
E30M3 wrote: » I'll let my complaint with Gomo Run its course and then decide. I expect my current provider to have the means to advise me if there is an issue and what needs to happen to resolve that rather than insist there is nothing they can do and cut me off.
E30M3 wrote: » Update for anyone having difficulties with 2FA. This has now been resolved for me via COMREG and GOMO. Both tried to fob me off but I persisted and it is now resolved. I've asked GOMO what the issue was and I will provide details if they provide this information.
Having this problem at present myself. With my bank it was some weeks ago, where it took 8 hours to receive 2FA codes that I needed to input within 5 minutes of the bank sending them. The Bank said everything was fine at their end, and GoMo quite predictably said it was nothing to do with them and I should contact the bank! I asked my bank, Permanent TSB to investigate but of course that has proven a waste of time as they never did.
Today, same problem, only with MyGovID, and its currently at 6 hours with no SMS. GoMo again saying I should find out what network the Irish Government (!) are using so they can then pretend to investigate. This is after their 'routing' nonsense.
I struggle to believe that it's a coincidence that GoMo are involved and it is just everyone else creating the problem, but beyond switching networks no idea how I can force the useless shower of idiots to do anything but fob me off.
FWIW, nothing to do with porting of a phone number as I've been with GoMo for over 2 years.
I have never had any problem with Gomo and PTSB texts
Have had the same 2FA SMS issues with Gomo. Once was when I was trying to pay property tax. Revenue said everything ok at their end. Didn't bother contacting Gomo, don't have the energy to listen to their BS fob offs.
Well done you are a statistic of one.
After yet another drama with them and 2-factor codes that never actually arrived, I gave up and switched to Virgin.
Will be more expensive in the long run but I need something I can (possibly) depend on, over something I've found through experience that I can't.
Now you have moved, is the 2fa problem resolved?
Because if gomo are correct, at least in my case, then moving won't resolve the problem. It's supposed to be happening because tesco mobile haven't setup the forwarding correctly. Who are my previous supplier.
same problem, wife transferred from tesco to gomo, never received 2fa texts since. gave up trying, gomo said nothing to do with them, tesco said the same. i gave up. ive decided to stick with tesco, you need 2fa texts in this day and age.
A friend had the problem of not getting 2fa texts from PTSB for months and had escalated the issue to comreg etc. to no avail. I took a quick look at the phone and found that the PTSB number, and a few others, were in the blocked numbers file. Problem solved.
Had the exact same issue early last year, a call to PTSB directed me to the Spam & Blocked folder and lo and behold there were all my PTSB authentication codes I wasn't getting.
Anyone else having problems with SMSs sent to non-Irish numbers? I've recently discovered that if I text someone (both while abroad and while roaming) on a non +353 number, the message status shows as sent and delivered but the recipient doesn't actually get it. It's not even in spam. I receive all messages those same numbers send me, though, and I can also receive and make calls.
Does anyone know if it's something I should change in my settings or if it's a broader issue?
Thanks.
I have never had issues with 2FA texts but can only text and receive certain international numbers but others are shown as sent like yours and not delivered. Same with receiving messages. Since I'm not on whatsapp, its very annoying and has resulted in lost contact with friends. Gomo haven't been much help when I emailed about the issue.
I've in the same boat. It seems like o2 numbers in UK and Germany don't work for recieving messages Eir / Gomo is happy to send your messages and charge for them however…. I've emailed gomo customer services about it.
Could it be a difference between settings for RCS Chat or Texting with SMS/MMS?
It's a texting / SMS issue. I use a dumbphone when travelling and by process of elimination SMS aren't working with o2 at least.
You could try a Freedom Of Information request as the incumbent for a list of interconnection company agreement list for calls & texts. It works in other countries as the incumbent with a Universal service obligation, does Eir fall under that because it can be applied in most cases to a mobile division including inhouse MVNO’s.
Other countries who have “enhanced” spectrum obligations on bands by gov/regulator have to abide by FOI on enquires about it, I don’t know also if that applies in Ireland.
Worth a research/try.
You may find you are being charged but only calls to o2 (UK I assume) have an interconnection agreement.
U.K. has some of the cheapest interconnect charges in the developed world, it’s less than half a penny per minute so texts are probably cheaper and it sounds like a tech issue but process of elimination is get the evidence first a interconnect agreement is in place for texts with o2UK and ram that down tech support via a official complaints process to get resolution.
As I always say, communications companies can’t communicate.
Until you use every resource available against them and enforce communication, thus a fix.
But Eir is a private company, I thought FOI was for state-owned bodies?
