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Child Item

Amazon

notahappycamper

Hi,

The above delivery service was launched on 1 October. Has anyone got a delivery from them yet?

An item I am waiting on shipped yesterday at 4pm and I’m told it will be delivered today by 9pm. However, I’m feeling a little cynical it will be delivered today.

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Caranica

On the app I clicked "customer care" then "contact us" and got straight to the chat bot. Simple as that.

[Deleted User]

“For the issue you selected” :rolleyes:

gibgodsman

Deleted User wrote: »

Of course there is, and they do.

Why try say I am lying when you don't actually know what your talking about?

Same for every single option, but keep talking how I am wrong....

[Deleted User]

gibgodsman wrote: »

and no there was no option to talk to a chat bot or call anyone, its a Sunday so Amazon customer care are not working or won't allow Irish customers to contact them

Of course there is, and they do.

gibgodsman

He rang upon delivery and was willing to change delivery and deliver to me now at home instead, much better than dealing with AnPost tbh, and no there was no option to talk to a chat bot or call anyone, its a Sunday so Amazon customer care are not working or won't allow Irish customers to contact them

votecounts

isn't there an option to change delivery address on the bottom?
Its delivery method when you go to Track Package

Caranica

gibgodsman wrote: »

There doesn't seem to be an option to contact customer care on their website, is there a number I can ring?

Click on "customer care" on the website and chat to the bot, you will get connected to a person. Type in "connect to agent"

gibgodsman

Caranica wrote: »

That's Amazon's own delivery people. Just get on to customer care, they'll put you through to the logistics team

There doesn't seem to be an option to contact customer care on their website, is there a number I can ring?

Caranica

gibgodsman wrote: »

I have an order with Amazon.de that is supposed to be delivered today, problem is its my work address and is closed on a Sunday, the tracking starts with GA, I cannot find who to contact as I live about 2 minutes from work and need to ask If I can contact the driver, anyone know who they use?

That's Amazon's own delivery people. Just get on to customer care, they'll put you through to the logistics team

gibgodsman

I have an order with Amazon.de that is supposed to be delivered today, problem is its my work address and is closed on a Sunday, the tracking starts with GA, I cannot find who to contact as I live about 2 minutes from work and need to ask If I can contact the driver, anyone know who they use?

silver2020

Interested Observer wrote: »

Just tried to send an item back to Amazon that has a battery in it, An Post wouldn't take it because they apparently won't ship anything with a built in battery (which seems crazy to me).

This is not an An Post restriction. This is an international air restriction on passenger planes (most post goes in the cargo hold of passenger planes) and applies to every country.

Specialist air cargo companies like DHL/Fedex/UPS will put any hazard items into a specific cargo box.

What you need is to either return the items to Amazon returns in Portlaoise if Amazon will allow you do that (if sold by Amazon, that should be no issue, if sold by a 3rd party and delivered by Amazon, it might be an issue), or send it by a road/sea delivery service. DPD, GLS & UPS standard are the main options

PreCocious

corkie wrote: »

Amazon.de ~~~ Arriving tomorrow by 8 PM

Ordered Saturday, 13 March
Dispatched Tuesday, 16 March

Delivery By An Post
Tracking ID: AY*******IE
Wednesday, 17 March
1:09 AM
Package departed an Amazon facility
Dormagen, NW DE
Tuesday, 16 March
5:18 PM
Package arrived at an Amazon facility
Dormagen, Cologne DE
Monday, 15 March
Package has shipped
Times are shown in the local time zone.

With delivery by AnPost, no way am I receiving this tomorrow in Cork?

Edit: - Just checked on https://www.anpost.com/Post-Parcels/Track/Search

19 March 2021 18:53 We have your post in DUBLIN PARCEL HUB, DUBLIN 12

Edit 2: - Forgot that Amazon have a deal with AnPost for Saturday parcel deliveries.

20:13 on 19 March 2021 Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12

Had a Decathlon package delivered by An Post this morning here in Cork.

corkie

Amazon.de ~~~ Arriving tomorrow by 8 PM

Ordered Saturday, 13 March
Dispatched Tuesday, 16 March

Delivery By An Post
Tracking ID: AY*******IE
Wednesday, 17 March
1:09 AM
Package departed an Amazon facility
Dormagen, NW DE
Tuesday, 16 March
5:18 PM
Package arrived at an Amazon facility
Dormagen, Cologne DE
Monday, 15 March
Package has shipped
Times are shown in the local time zone.

With delivery by AnPost, no way am I receiving this tomorrow in Cork?

Edit: - Just checked on https://www.anpost.com/Post-Parcels/Track/Search

19 March 2021 18:53 We have your post in DUBLIN PARCEL HUB, DUBLIN 12

Edit 2: - Forgot that Amazon have a deal with AnPost for Saturday parcel deliveries.

20:13 on 19 March 2021 Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12

Edit 3: -
Saturday 20/03 email:-
"We're encountering a delay in shipping your order. We apologize for the inconvenience.

Since your package is delayed, we're refunding the shipping charges for your entire order.*"

VG31

Contact Amazon via the chat and tell them An Post won't take it because batteries are prohibited. They should be able to give you a UPS label.

[Deleted User]

Thanks. I live quite close to UPS (who now own Nightline I see) so might just try them and see if they'll take it. I was half tempted to just say it didn't have a battery but presume it would be scanned going onto a plane and don't want it to end up in limbo somewhere.

whiterebel

Lithium batteries are prohibited on An Post as they may ship on an aircraft, where they are hazardous. You can ship it with overland couriers such as Nightline, or have a look at parcel2go.com, but you will have to pay for it.

[Deleted User]

Just tried to send an item back to Amazon that has a battery in it, An Post wouldn't take it because they apparently won't ship anything with a built in battery (which seems crazy to me). Does anyone know if I can just rock up to somewhere like DPD/UPS/etc with a package and they'll ship it for me? I have the return label, obviously if I have to pay for it then so be it.

The Continental Op

flower tattoo wrote: »

Checked the tracking yesterday around 4pm - showed 8 stops away. Next thing I get a text saying package left on letterbox
Time on that was 3.45pm - except I don't have letterbox.......
Was on to customer service but am concerned as I have a more expensive item due today that's needed for Monday

Well I'm sure you know the only issue is your time scale the money is safe and you'll get a refund if you don't get it.

flower tattoo

Checked the tracking yesterday around 4pm - showed 8 stops away. Next thing I get a text saying package left on letterbox
Time on that was 3.45pm - except I don't have letterbox.......
Was on to customer service but am concerned as I have a more expensive item due today that's needed for Monday

Yggr of Asgard

whiterebel wrote: »

I’m getting free priority delivery to Cork or Wexford by Tuesday.

Thanks, Amazon must not like me than.

whiterebel

I’m getting free priority delivery to Cork or Wexford by Tuesday.

Yggr of Asgard

The Continental Op wrote: »

Anything I wonder due to An Post closing its sorting office there?

Maybe.

So, it looks like (at least for me), Amazon is now treating Cork as no longer being eligible for Priority Delivery.

I added an address in Limerick and it gets priority delivery, back to Cork address (tried both my home and office) and standard delivery only.

Now standard delivery is not only faster AnPost delivery (supposed to) but it also means priority when shipping from their fulfillment center, my Wednesday orders still have not shipped.

Clearly something has happend to Cork, anybody else in Cork having Prime and seeing something similar?

Sheep Shagger

You could still get packages faster than what they are quoting...

The Continental Op

Yggr of Asgard wrote: »

Didn't used to be that way until this week Tuesday, I always got priority delivery offered for Cork.

Even during the brexit confusion/high volume phase the parcel was still down as priority, not as standard and while it sometimes took 3 days to get down from Dublin, this had drastically improved since Feb.

In fact, more often than not it was here 48 hours after getting shipped. Just last weekend ordered Saturday and delivered on Tuesday this week.

Anything I wonder due to An Post closing its sorting office there?

Yggr of Asgard

whiterebel wrote: »

Cork is still covered by An Post, and their default delivery is 3 days. I suppose until Amazon get their own delivery system set up it will stay like that.

Didn't used to be that way until this week Tuesday, I always got priority delivery offered for Cork.

Even during the brexit confusion/high volume phase the parcel was still down as priority, not as standard and while it sometimes took 3 days to get down from Dublin, this had drastically improved since Feb.

In fact, more often than not it was here 48 hours after getting shipped. Just last weekend ordered Saturday and delivered on Tuesday this week.

VG31

Yggr of Asgard wrote: »

Thanks. This gave me an idea and voila if I change my address to something in Dublin I get the same Saturday with the 15 hour counter. Includes premium delivery.

Change it back to my real address in Cork and everything is going up to Tuesday with around 14 hours left.

Looks like the times to Cork are significant higher and no more premium delivery.

An Post don't do weekend delivery in general (I know they do Saturday delivery in some areas) so Tuesday seems reasonable. It's quite possible that you'd get it on Monday though.

whiterebel

Yggr of Asgard wrote: »

Thanks. This gave me an idea and voila if I change my address to something in Dublin I get the same Saturday with the 15 hour counter. Includes premium delivery.

Change it back to my real address in Cork and everything is going up to Tuesday with around 14 hours left.

Looks like the times to Cork are significant higher and no more premium delivery.

Cork is still covered by An Post, and their default delivery is 3 days. I suppose until Amazon get their own delivery system set up it will stay like that.

Yggr of Asgard

davetherave wrote: »

What date is showing on the item page? the Free delivery: Saturday, March 20th. Order within 18 hours 1 MINUTE as opposed to the checkout stage?

Thanks. This gave me an idea and voila if I change my address to something in Dublin I get the same Saturday with the 15 hour counter. Includes premium delivery.

Change it back to my real address in Cork and everything is going up to Tuesday with around 14 hours left.

Looks like the times to Cork are significant higher and no more premium delivery.

davetherave

Yggr of Asgard wrote: »

Yesterday (and now) I am only getting offered standard delivery on any items that I want to order.

All comes up as prime but when it's time to complete the order it's "Tuesday" with standard delivery only.

Even tried something that I got as priority on Tuesday and same there, all is Standard delivery only.

Prime membership is still valid.

Anybody else seeing this?

No, I can't find anything in stock that will take longer than Saturday to arrive, have Prime, and priority showing as the delivery option. Across a wide range of categories a book, a lego set, a drill bit set, and a first aid kit refill set would all be here on the 20th.

What date is showing on the item page? the Free delivery: Saturday, March 20th. Order within 18 hours 1 MINUTE as opposed to the checkout stage?

Yggr of Asgard

Yesterday (and now) I am only getting offered standard delivery on any items that I want to order.

All comes up as prime but when it's time to complete the order it's "Tuesday" with standard delivery only.

Even tried something that I got as priority on Tuesday and same there, all is Standard delivery only.

Prime membership is still valid.

Anybody else seeing this?