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Covid app now fixed, and there are updates too

biko

It should also now be easier to report errors to the app’s developers and HSE, such as the recent battery drain issue that severely impacted its performance on Android phones.

While now fixed, the issue may have had a significant impact on the number of users deleting the app.

The most noticeable change is that the app now gives a more detailed breakdown on the number of cases of Covid-19 in Ireland. This includes a list of the number of hospital and intensive care admissions, discharges and confirmed cases across the country.

https://www.siliconrepublic.com/enterprise/the-covid-tracker-ireland-app-update-battery-issue

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Caquas

plodder wrote: »

....

Not that it would save much work because they are in a way, two parallel systems. The contact tracers don't know who has been notified by the app, but if they are swamped, then the app could continue working automatically. So, it could save time and notify some people sooner.

Do I have this straight?

People were being contacted by the app and then separately by the tracers but the tracers didn’t know whether anyone had been contacted already by the app. And now the tracers are overwhelmed and they aren’t even contacting the person who tested positive so the app isn’t alerting their contacts.

We were told that “test and trace” was the alternative to lockdown. No wonder we are back to lockdown if this is our alternative!

plodder

Caquas wrote: »

I’m confused

The app website says

https://covidtracker.gov.ie/?utm_source=covid_tracker&utm_medium=app&utm_campaign=in_text%20

but it seems this is not automatic, as I had assumed. You say the person who tests positive has to be contacted by the tracers first, and then that person should alert their contacts using the app.

The contact tracers give you a code that you enter on your app, and it's automatic from that point. But, it can't happen until you are contacted unfortunately.

Even so, this would save a lot of work for the contact tracers i.e. the person who tests positive would alert their contacts.

Not that it would save much work because they are in a way, two parallel systems. The contact tracers don't know who has been notified by the app, but if they are swamped, then the app could continue working automatically. So, it could save time and notify some people sooner.

Caquas

plodder wrote: »

No, the app is caught up in the contact tracing sh!t storm unfortunately. If you have a positive test then you can't upload your random IDs until you are contacted by the tracers. Pity, since the positive test result text message could include the code to do that.

I’m confused

The app website says

If you use the app you will:
be alerted if you have been in close contact with another app user who has tested positive for coronavirus

https://covidtracker.gov.ie/?utm_source=covid_tracker&utm_medium=app&utm_campaign=in_text%20

but it seems this is not automatic, as I had assumed. You say the person who tests positive has to be contacted by the tracers first, and then that person should alert their contacts using the app.

Even so, this would save a lot of work for the contact tracers i.e. the person who tests positive would alert their contacts.

Has the system failed to the point where even that initial contact by the tracers is not happening so the app is use
useless?

plodder

Daemonic wrote: »

Unless it's changed since I was tested, you only get a text for a negative result. If your test is positive you get a call instead.

I think it's a new thing.

Daemonic

plodder wrote: »

No, the app is caught up in the contact tracing sh!t storm unfortunately. If you have a positive test then you can't upload your random IDs until you are contacted by the tracers. Pity, since the positive test result text message could include the code to do that.

Unless it's changed since I was tested, you only get a text for a negative result. If your test is positive you get a call instead.

plodder

Caquas wrote: »

Has anyone had an alert from this app recently?

The contact tracers were overwhelmed at the weekend and are not tracking contacts for the latest cases. If you have the app, can you rely on it to alert you?

I know it had over a million downloads but I have seen no statistics about its actual use.

No, the app is caught up in the contact tracing sh!t storm unfortunately. If you have a positive test then you can't upload your random IDs until you are contacted by the tracers. Pity, since the positive test result text message could include the code to do that.

Farrelk

Caquas wrote: »

Has anyone had an alert from this app recently?

The contact tracers were overwhelmed at the weekend and are not tracking contacts for the latest cases. If you have the app, can you rely on it to alert you?

I know it had over a million downloads but I have seen no statistics about its actual use.

My mother got an alert on Wednesday 14th from the app that she was a close contact. She then got a call Monday evening to say that her contact date was actually Thursday the 8th. So today she is headed for a test after contact with someone at work 2 weeks tomorrow

Caquas

Has anyone had an alert from this app recently?

The contact tracers were overwhelmed at the weekend and are not tracking contacts for the latest cases. If you have the app, can you rely on it to alert you?

I know it had over a million downloads but I have seen no statistics about its actual use.

plodder

I've checked a few Android phones today and they all have stopped checking for exposures since Sept 28. They need to fix this problem with a software update, if as appears likely it's a widespread problem.

Heroditas

MarkY91 wrote: »

When I turn bluetooth off, I get an " exposure notification". Clock onto it and then you can click onto "exposure checks"

I Interestingly had an exposure check at 00:26 as I slept. I 100% didn't have bluetooth turned on at that time. I thought the app doesn't do anything when bluetooth is off?

I think it's syncing with the main servers at that time. It's checking if you've been exposed rather than checking if you're current being exposed if that makes any sense.

The J Stands for Jay

MarkY91 wrote: »

When I turn bluetooth off, I get an " exposure notification". Clock onto it and then you can click onto "exposure checks"

I Interestingly had an exposure check at 00:26 as I slept. I 100% didn't have bluetooth turned on at that time. I thought the app doesn't do anything when bluetooth is off?

Thanks. My only check in 14 days was today.

MarkY91

McGaggs wrote: »

Where do you see that?

When I turn bluetooth off, I get an " exposure notification". Clock onto it and then you can click onto "exposure checks"

I Interestingly had an exposure check at 00:26 as I slept. I 100% didn't have bluetooth turned on at that time. I thought the app doesn't do anything when bluetooth is off?

The J Stands for Jay

MarkY91 wrote: »

I've had between 4 and 8 checks every since day for the past few weeks.

Where do you see that?

monkeybutter

Jinglejangle69 wrote: »

This app drained my android which now won't turn on. Phone only months old.

Had to get a new phone and lost everything.

Never again.

firstly back stuff up

how much stuff could you lose in a few months

did it drain it of life or what?

plodder

Heroditas wrote: »

That's how I eventually got mine working after the app froze and refused to accept those changes
What's worrying me is how many other users out there are also affected and aren't even aware of it.

The HSE and the developers know about the problem.

[Deleted User]

Jinglejangle69 wrote: »

This app drained my android which now won't turn on. Phone only months old.

Had to get a new phone and lost everything.

Never again.

That didn’t happen.

Heroditas

plodder wrote: »

If you disable exposure notifications then go into the app so it sees they are disabled, and then re-enable them, that seems to fix it also.

That's how I eventually got mine working after the app froze and refused to accept those changes
What's worrying me is how many other users out there are also affected and aren't even aware of it.

MarkY91

I've had between 4 and 8 checks every since day for the past few weeks.

plodder

If you disable exposure notifications then go into the app so it sees they are disabled, and then re-enable them, that seems to fix it also.

El Weirdo

Had no checks from the 28th September until today. Had 2 today.

fly_agaric

georgieM wrote: »

App hasn't checked exposure since the 28th of September any body else notice this

Noticed that on my phone (android) at the weekend (opened app and decided to look at this information for some reason + was surprised it hadn't done any checks for a few days - since 28th Sept).

Seems to be doing exposure checks again now.

I did not do anything at all to fix whatever was the issue (other than closing the app down fully before I opened it the next time).

Heroditas

28th for me too.

Midnight Sundance

My last exposure check was sept 29th also.

Jinglejangle69

Jinglejangle69 wrote: »

This app drained my android which now won't turn on. Phone only months old.

Had to get a new phone and lost everything.

Never again.

Would love to know who I could go to about this.

****.

plodder

Same here (Android) but I notice on my wife's iphone you can't see exposure checks at all any more. Might be something to do with the recent update relating to international travel. I don't see any information about it anywhere.

wowzer

georgieM wrote: »

App hasn't checked exposure since the 28th of September any body else notice this

Same for me, last exposure check on the 29th.

DublinCJM

georgieM wrote: »

App hasn't checked exposure since the 28th of September any body else notice this

Mine's checking between 4 and 6 times a day by the looks of it... Maybe needs an app update?

EDIT: Having said that, I've scrolled back through it and there's some days it's only been once, and doesn't look like it did anything on 30th Sept.

Maybe only checks if it came in contact with another phone.... Though that must mean I kept 2m away from the missus for the whole of the 30th

georgieM

App hasn't checked exposure since the 28th of September any body else notice this

[Deleted User]

plodder wrote: »

Just try it out. If it's causing you battery problems then get rid of it, if you have to.

Or check your battery usage - where you'll discover it is not the covid app - and leave the app installed where it is.

plodder

Just try it out. If it's causing you battery problems then get rid of it, if you have to.