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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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magoo84

FYI, my stuff showed up yesterday. Something went wrong during the transfer to a parcel locker apparently, but it was all present and correct.

VG31

An Post have taken at least two days to deliver all my Amazon orders in the last two weeks.

There were flawless in delivering the next working day before in my experience. Even if a package arrived in the Dublin Parcel Hub between 12 and 4 am it would be delivered that day.

PenguinForce

Having issues with An Post as well with my amazon UK order. The tracking status said "Delivered" on 29th July at 18:00 even though it hasn't. The tracker updated before 18:00 that day as well.

I had this happened with my last order in June but the order came the next day so didn't think too much of it. This time I contacted an post on the web chat about it when it didn't show up the next day and they said it's an IT issue with the scanner and that there is a high volume of post. I waited another day and contacted them again and they said it should be there by now and that they have opened an "enquiry" on it and the guy told me to contact amazon.

I explained to Amazon and they ended up giving me a full refund and said if the item does show up they could arrange a return if I don't want it anymore which was pretty sound. Still the item has not shown up.

Anyone have similar experience with An Post? Only have this happening since June.

waterfaerie

JackieChang wrote: »

Anyone have any experience with Colissimo? Ordered a small package from France.

Last thing on the tracking system was over a week ago. "Your package has left France".

Just wondering if you received it and how long it took?

I have a parcel that apparently left France on the 17th of July. Does anyone think I should be worried by now? I'm not sure when I should start chasing it up.

carlope2

12:01 on 30 July 2020

Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

Apes working there all i can say, still waiting

SPDUB

Not sure how widespread it is but there will be amazon deliveries Saturday & Monday in Dublin

VG31

Same here. I'm waiting on an Amazon.de parcel since Wednesday which was due to be delivered by today. I paid for priority delivery so I will be looking for a refund of shipping costs. Another item from the order was delivered yesterday in an unmarked van. There seems to be no delays with packages small enough to come with the postman.

I'm also waiting on two parcels from Germany which were scanned by An Post on 29 and 30 July. I wonder if they have staff shortages this weekend.

bennyx_o

Have an Amazon order being delivered by An Post - due to be delivered yesterday & last tracking update was on 29th July stating "Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12" An Post saying another 1-3 working days due to "large volume of parcels received at the centre"

horse7

I had one from an post tracking on Friday,says ×> Privacy Policy
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An Post
You are here: Home / Track Your Item

Post Office Locator
The following is the history of item number: AZ 544 6xxxxx IE
for Sender No.: DV9LRQVBT_1

Current Status

We tried to deliver your post 24-Jul-20
14:32

Item History

Activity Date Reason
We tried to deliver your post 24-Jul-20
14:32
Your post is out for delivery 24-Jul-20
09:24
Your delivery has been sorted in DUBLIN PARCEL HUB
DUBLIN 12 23-Jul-20
13:29
We have your post in DUBLIN PARCEL HUB
DUBLIN 12 23-Jul-20
13:23
So it turns out that there was no postman to deliver the post on that day, was told that may arrive on Saturday. On Monday tracking says it's in the sorting office in coolmine, you can't ring them, so I checked with customer service and they say it's definitely in coolmine sorting office. I don't know why it wasn't sent out on the Monday post, so drove to the sorting office, no it's not there. Back to customer service, they will send the coolmine office manager an email. Still nothing to report. An post is a circus.

rebeve

Darc19 wrote: »

The "norm"

Wild exaggeration I think

An post process over 1 million parcels and packets a week and based one parcel, you say above is "the norm" LOL

If it was only the one , service has been very poor for a few months

Iodine1

Couriers, never know when they are going to arrive and leave parcels or not? And they lose things, and send them to far corners of the country occasionally too. I have had it all, including companies claiming to have sent stuff out when they hadn't, and then blaming the post or the courier.

Darc19

rebeve wrote: »

Wednesday, 22 July
7:46 AM
Delivered
CORK SOUTH CITY D.S.U.,
7:41 AM
Out for delivery
CORK SOUTH CITY D.S.U.,
Tuesday, 21 July
3:38 PM
Parcel arrived at a carrier facility
DUBLIN PARCEL HUB,
Package has shipped

This seems to be the norm now with AnPost .How the they got from to my home from the depot in five minutes is anyones guess .But I still await my package .

The "norm"

Wild exaggeration I think

An post process over 1 million parcels and packets a week and based one parcel, you say above is "the norm" LOL

rebeve

Wednesday, 22 July
7:46 AM
Delivered
CORK SOUTH CITY D.S.U.,
7:41 AM
Out for delivery
CORK SOUTH CITY D.S.U.,
Tuesday, 21 July
3:38 PM
Parcel arrived at a carrier facility
DUBLIN PARCEL HUB,
Package has shipped

This seems to be the norm now with AnPost .How the they got from to my home from the depot in five minutes is anyones guess .But I still await my package .

Tony EH

Spanish Eyes wrote: »

I have to agree with you there.

I know there was a bit of delay with An Post during the height of the Covid issue, but not anymore. But that might have been an Amazon issue too, who knows now?

And they are very polite delivery people too.

I have no connection with an Post at all, but seems like most things I order arrive via them on time via the tracking thing.

I have no connection to An Post either, other than a very nice postie. But anything I've ordered online gets to me. Anything I've posted gets to where I posted it to. I, literally, have never had a problem with them.

I have several items on their way to me from Amazon now and today An Post has notified me that they are in the country and will be delivered in the next 2 working days (I'd have preferred a definite day, of course...but Covid and all that).

Plus, when they don't catch me in to take a delivery, they will leave an "undelivered" docket that I can use. I don't know any private courier that does that.

Spanish Eyes

Tony EH wrote: »

Compared to the private companies An Post is a stellar service. Never had single issue with them. Not once.

The same cannot be said for the likes of DPD, or *shudder* Fastway. Now there's a joke.

I have to agree with you there.

I know there was a bit of delay with An Post during the height of the Covid issue, but not anymore. But that might have been an Amazon issue too, who knows now?

And they are very polite delivery people too.

I have no connection with an Post at all, but seems like most things I order arrive via them on time via the tracking thing.

Tony EH

Compared to the private companies An Post is a stellar service. Never had single issue with them. Not once.

The same cannot be said for the likes of DPD, or *shudder* Fastway. Now there's a joke.

rebeve

magoo84 wrote: »

An Post seem to have lost four parcels belonging to me in the space of a couple of days. Amazon have refunded me for all of them, which is great, but it's hardly their fault. Absolute joke of a service.

+ 1

magoo84

An Post seem to have lost four parcels belonging to me in the space of a couple of days. Amazon have refunded me for all of them, which is great, but it's hardly their fault. Absolute joke of a service.

SPDUB

magoo84 wrote: »

The delivery address was Dublin 2 , getting a bit concerned now that they've lost it or something else.

No it was in the right office .

RAVENSDALE ROAD D.S.U., DUBLIN 3 is the delivery office now for Dublin 2 & Dublin 4

magoo84

Darc19 wrote: »

Possibly "mis-directed" in that it went to the wrong delivery unit.

What part of Dublin are you in (city, west, south, north)

The delivery address was Dublin 2 , getting a bit concerned now that they've lost it or something else.

ED E

MonkstownHoop wrote: »

Can anyone shed any light on this? when i got onto an post webchat they just said that the number i gave them wouldn't have further tracking when it got to Ireland.

Ar.rived a month ago tomorrow

There are UPU codes, the S10 standard, and then there are proprietary codes. If yours wasnt in the S10 format then it doesnt work outside the originating network.

Darc19

Possibly "mis-directed" in that it went to the wrong delivery unit.

What part of Dublin are you in (city, west, south, north)

MonkstownHoop

MonkstownHoop wrote: »

Hi guys, had a package via DHL from the US arrive on the 18th, still nothing showing on An Post tracking with the tracking number provided, this normal? Thanks.

Can anyone shed any light on this? when i got onto an post webchat they just said that the number i gave them wouldn't have further tracking when it got to Ireland.

Arrived a month ago tomorrow

VG31

ED E wrote: »

If you want a good story I receive items on a 4hr SLA via UPS. They're flawless. It's just a bit not newsworthy so maybe I'll post about them less.

I sell on eBay occasionally and I've used UPS for deliveries of larger items to the UK recently. I find them very reliable.

ED E

Here's an example from a week ago.

ED E wrote: »

Not in my area, and they work(or worked) Saturdays.

Issue with a parcel with no PMID, everything else fine.

ED E

Not at all.

Courierpost can be grand. This week I've received 3x items in ~36hrs from Amazon and AnPost.

AnPost always come so close. Like 7 in 8 packages is an excellent service then they go and leave a €900 camera in a recycling bin. Or AddressPal is half baked. Or they ignore redirect requests.

If you want a good story I receive items on a 4hr SLA via UPS. They're flawless. It's just a bit not newsworthy so maybe I'll post about them less.

gerard2210

magoo84 wrote: »

Really? Did you get it resolved?

I was the postie. Scanned the barcode and was able to phone the person, but had to send stuff back because there wasn't a number available. It happens occasionally.
Item will be returned to Amazon and they'll either re-send it or refund you.
Contact them and let them know what happened. They'll send out another one.

magoo84

magoo84 wrote: »

Hi,

I ordered something from Amazon to be delivered by An Post.
The tracking claims they attempted delivery on Wednesday, but I don't think they did, because another item I ordered arrived fine, and they didn't leave a note.

When I called them, they told me the parcel has been logged as "re-directed" for some reason, and may be on its way back to Amazon. They won't let me pick it up, and they won't give me an ETA.

The tracking is as follows:

15 July 2020 23:11
Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12

15 July 2020 08:53
Your delivery has been sorted in RAVENSDALE ROAD D.S.U., DUBLIN 3

15 July 2020 08:12
Your delivery is in RAVENSDALE ROAD D.S.U., DUBLIN 3

15 July 2020 08:10
We tried to deliver your post

15 July 2020 07:36
We tried to deliver your post

15 July 2020 07:14
Your post is out for delivery

15 July 2020 00:03
We have your post and are getting it ready for delivery

14 July 2020 13:23
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

14 July 2020 13:00
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

Anyone had similar problems lately?

Really? Did you get it resolved?

gerard2210

magoo84 wrote: »

Hi,

I ordered something from Amazon to be delivered by An Post.
The tracking claims they attempted delivery on Wednesday, but I don't think they did, because another item I ordered arrived fine, and they didn't leave a note.

When I called them, they told me the parcel has been logged as "re-directed" for some reason, and may be on its way back to Amazon. They won't let me pick it up, and they won't give me an ETA.

The tracking is as follows:

15 July 2020 23:11
Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12

15 July 2020 08:53
Your delivery has been sorted in RAVENSDALE ROAD D.S.U., DUBLIN 3

15 July 2020 08:12
Your delivery is in RAVENSDALE ROAD D.S.U., DUBLIN 3

15 July 2020 08:10
We tried to deliver your post

15 July 2020 07:36
We tried to deliver your post

15 July 2020 07:14
Your post is out for delivery

15 July 2020 00:03
We have your post and are getting it ready for delivery

14 July 2020 13:23
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

14 July 2020 13:00
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

Anyone had similar problems lately?

There might have been an issue with the address on the label. The 2 attempted delivery scans look like they were done in the sorting office.
I've had Amazon stuff with no name on the label.

magoo84

Hi,

I ordered something from Amazon to be delivered by An Post.
The tracking claims they attempted delivery on Wednesday, but I don't think they did, because another item I ordered arrived fine, and they didn't leave a note.

When I called them, they told me the parcel has been logged as "re-directed" for some reason, and may be on its way back to Amazon. They won't let me pick it up, and they won't give me an ETA.

The tracking is as follows:

15 July 2020 23:11
Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12

15 July 2020 08:53
Your delivery has been sorted in RAVENSDALE ROAD D.S.U., DUBLIN 3

15 July 2020 08:12
Your delivery is in RAVENSDALE ROAD D.S.U., DUBLIN 3

15 July 2020 08:10
We tried to deliver your post

15 July 2020 07:36
We tried to deliver your post

15 July 2020 07:14
Your post is out for delivery

15 July 2020 00:03
We have your post and are getting it ready for delivery

14 July 2020 13:23
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

14 July 2020 13:00
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

Anyone had similar problems lately?