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Child Item

Amazon Delivery Restrictions to Ireland

ZeroThreat

Just me or have amazon uk started to restrict deliveries of items such as music CDs to Republic of Ireland?

Haven't come across this before but was ordering 4 CD items for someone in the family & none of the items are deliverable to RoI.

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Hurrache

Cabaal wrote: »

:rolleyes:

So a one simple user experience represents the reality for all uk customers?
You're kidding me right?

Countless UK orders are no longer being processed as fast as they used to be, previously if you lived in the UK you might order Tuesday morning, order dispatches Tuesday night and you have it Wednesday.

Now its not uncommon to order Tuesday morning and your order dispatches on Thurday or Friday for delivery the next day. Order processing is slow because Amazon have been clear as day that they are prioritising some stuff over others. Some stuff takes even longer, especially stuff coming from fulfillment centres in Europe.

Stuff like Fresh, Pantry, Prime Now food items and certain other orders take priority. Its all very simple and yet people cry discrimination
:rolleyes::rolleyes::rolleyes:

There's a big thread elsewhere, but the fact is that order fulfillment for goods being shipped to Ireland is almost taking 2 weeks. When people order using the UK parcel motel and the likes address, there's no such delay.

Discodog

Cabaal wrote: »

:rolleyes:

So a one simple user experience represents the reality for all uk customers?
You're kidding me right?

Countless UK orders are no longer being processed as fast as they used to be, previously if you lived in the UK you might order Tuesday morning, order dispatches Tuesday night and you have it Wednesday.

Now its not uncommon to order Tuesday morning and your order dispatches on Thurday or Friday for delivery the next day. Order processing is slow because Amazon have been clear as day that they are prioritising some stuff over others. Some stuff takes even longer, especially stuff coming from fulfillment centres in Europe.

Stuff like Fresh, Pantry, Prime Now food items and certain other orders take priority. Its all very simple and yet people cry discrimination
:rolleyes::rolleyes::rolleyes:

Seems a lot more than one to me.

[Deleted User]

GinSoaked wrote: »

Your falling into the trap Amazon want you to!

Delivery to Ireland from Amazon is taking 2-3 days. Its the picking time that has gone mad and is taking 5-6 days.

All my orders to UK addresses for Amazon Prime have been next day delivery, same order to Irish address 10-11 days.

Yeah it's pretty clear they're prioritising UK orders. I placed an order on 1st June which won't be delivered until the 12th, but when I checked the same items for delivery to Parcel Motel in NI, the delivery date was 2nd June. It's not anecdotal, anyone can do the same check and see it with their own eyes.

GinSoaked

1huge1 wrote: »

... they could not provide a reason as to why it was still "stuck" at the warehouse.

Latest excuse I've had is that once you have placed an order they can't do anything about delivery times. In the past they have claimed to do all sorts of stuff to try and speed up delivery.

GinSoaked

Cabaal wrote: »

:rolleyes:

So a one simple user experience represents the reality for all uk customers?
You're kidding me right?

Countless UK orders are no longer being processed as fast as they used to be, previously if you lived in the UK you might order Tuesday morning, order dispatches Tuesday night and you have it Wednesday.

Now its not uncommon to order Tuesday morning and your order dispatches on Thurday or Friday for delivery the next day. Order processing is slow because Amazon have been clear as day that they are prioritising some stuff over others. Some stuff takes even longer, especially stuff coming from fulfillment centres in Europe.

Stuff like Fresh, Pantry, Prime Now food items and certain other orders take priority. Its all very simple and yet people cry discrimination
:rolleyes::rolleyes::rolleyes:

I get regular orders for my mother in the UK all manage to arrive either next day or within 48 hours.

I do the same orders (where I can) as a test for Ireland and they all come up as 10-11 day delivery when An Post are still managing to do 3 day delivery once items are dispatched.

I do regular orders for myself which all come out as 10-11 day delivery and as a test I also order (and then cancel) them to my mother in the UK and they come out as next day delivery.

Just to test it I've made random orders of stuff Amazon say "Recommended for you, GinSoaked" because I thought maybe their algorithm had the sense to recommend stuff they can actually deliver to a Prime customer in a reasonable time frame but no always this 10 or more days if I use an Irish address or next day for a UK address.

Tell you what you find something that will deliver to Ireland in 3 days?

Its discrimination.

Suckit

I was ordering a laptop screen last week, amazon had the delivery date as 10th June, I clicked on the seller name, found their website (weirdly they don't sell on their site), ordered it on ebay, it was delivered last Monday.
I did the same this week with some other equipment, but did order that stuff from the sellers site. I expect it far quicker than had it had to go through amazon packing and shipping service.

1huge1

GinSoaked wrote: »

Your falling into the trap Amazon want you to!

Delivery to Ireland from Amazon is taking 2-3 days. Its the picking time that has gone mad and is taking 5-6 days.

All my orders to UK addresses for Amazon Prime have been next day delivery, same order to Irish address 10-11 days.

Exactly the same as I have experienced, once it is dispatched, the shipping time is only slightly longer then pre covid.

Its the logistics of the warehouse that is slowing it up, I can only assume they are under orders to prioritise UK customers.

Quite disappointing, especially when you are an Irish consumer paying for Prime, a waste of money at the moment in my opinion (unless you use their streaming services).

Edit: In relation to the post above from Cabaal, I take your point, I can only provide anecdotal info that the same item being posted to the UK and Ireland is taking a lot longer in the warehouse than if shipping to the UK.
My own peronal experience with this is the ordering of a TV off amazon that my brother in London bought the same day.
He had the TV delivered within 48 hours, whereas I eventually cancelled my order after 3 weeks as no matter how many times I got in touch with customer support, they could not provide a reason as to why it was still "stuck" at the warehouse.

Cabaal

GinSoaked wrote: »

Your falling into the trap Amazon want you to!

Delivery to Ireland from Amazon is taking 2-3 days. Its the picking time that has gone mad and is taking 5-6 days.

All my orders to UK addresses for Amazon Prime have been next day delivery, same order to Irish address 10-11 days.

:rolleyes:

So a one simple user experience represents the reality for all uk customers?
You're kidding me right?

Countless UK orders are no longer being processed as fast as they used to be, previously if you lived in the UK you might order Tuesday morning, order dispatches Tuesday night and you have it Wednesday.

Now its not uncommon to order Tuesday morning and your order dispatches on Thurday or Friday for delivery the next day. Order processing is slow because Amazon have been clear as day that they are prioritising some stuff over others. Some stuff takes even longer, especially stuff coming from fulfillment centres in Europe.

Stuff like Fresh, Pantry, Prime Now food items and certain other orders take priority. Its all very simple and yet people cry discrimination
:rolleyes::rolleyes::rolleyes:

GinSoaked

Cabaal wrote: »

But thats simply not the case, lots of stuff is taking longer then pre-covid to be delivered in the uk.

Your falling into the trap Amazon want you to!

Delivery to Ireland from Amazon is taking 2-3 days. Its the picking time that has gone mad and is taking 5-6 days.

All my orders to UK addresses for Amazon Prime have been next day delivery, same order to Irish address 10-11 days.

Caranica

Cabaal wrote: »

But thats simply not the case, lots of stuff is taking longer then pre-covid to be delivered in the uk.

Precisely. Ordered 6 items last week, 4 to me and 2 to parcel motel (as they did not deliver to Ireland). All fulfilled by Amazon. 4 arrived by post to me yesterday. 2 arrived in parcel motel in NI yesterday according to the tracking so I'll have to wait a few more days for those.

Cabaal

VeVeX wrote: »

I cancelled my prime this evening after speaking to Amazon customer care via chat. They can give absolutely no valid reason why items to Ireland are not being dispatched in the usual timeframe yet items to UK address' are.

But thats simply not the case, lots of stuff is taking longer then pre-covid to be delivered in the uk.

Heighway61

VeVeX wrote: »

...

Customer care were less than forthcoming, after a it of back and forth they pointed me to the terms and conditions and said goodbye.

Once, Amazon customer care was the best in the business. Sadly, not nearly the case anymore.

VeVeX

I cancelled my prime this evening after speaking to Amazon customer care via chat. They can give absolutely no valid reason why items to Ireland are not being dispatched in the usual timeframe yet items to UK address' are.

When the items are dispatched the delivery times are as expected. There's obviously an issue at the their end.

Customer care were less than forthcoming, after a it of back and forth they pointed me to the terms and conditions and said goodbye.

Redsoxfan

Trying to order the following

Delonghi Descaling Solution
DeWahl Clipper Oil

Have ordered successfully before but now nobody will deliver to Ireland. Is this just because of Covid-19?

Caranica

My pm items just arrived at parcel motel. My delivery items arrived this morning via An Post. Prime member, same order. At least with parcel motel I get the service I'm paying for. Same can't be said for Prime.

Mad_Mike

My father ordered a Roku box at 2am on 31st May and I ordered 3 usb cables at 5 minutes before him

I'm a Prime customer. He's not. The Roku box is not available for delivery to ROI, so he chose Parcel Motel

Yesterday, as I mentioned above, I cancelled my order as it still had not been dispatched
On the other hand, he received his order yesterday, even with the extra delay of Parcel Motel thrown in AND not having a Prime account!!
Absolute joke

Caranica

2 items delivered to parcel motel NI today. 4 items, same order, delivered to my door today. All ordered 10 days ago. Only used parcel motel because items won't deliver to Ireland. Paid for that, not for faster delivery by the look of things.

GinSoaked

I got ten pound credit for pointing out in every manner possible that I was not happy as a Prime customer that my order to Ireland was taking 11 days and if I changed the address to a UK one it was next day delivery. Hard work though took at least 30 minutes on chat.

dave1982

Anyone chance getting couple free months of prime if you threaten to cancel or will they just say off with you? Last a delivery was late I complained and they gave me 2 free months

GinSoaked

dougm1970 wrote: »

ordered a tv mounting bracket last monday (prime member)...11 days ago...not dispatched yet....order summary says i'll have it next tuesday.

have to allow for current situation i suppose, first world problem really...no patience for waiting.

Its nothing to do with the current situation. The same item to a UK address would be there in a day.

dougm1970

ordered a tv mounting bracket last monday (prime member)...11 days ago...not dispatched yet....order summary says i'll have it next tuesday.

have to allow for current situation i suppose, first world problem really...no patience for waiting.

DrZeuss

One strange thing I noticed on my last delivery from Amazon was the parcel had a customs sticker with a value on it even though it came from the UK, never seen that before from Amazon sold by items.

I wonder is all this delay the beginning of all Irish bound parcels getting held up by customs at least until they get the Irish fulfilment centre up and going.

I also got the standard spiel when I asked why Ireland deliveries were taking so long...
Coronavirus blah blah....working within government restrictions blah blah... essential items etc..

Mad_Mike

muffler wrote: »

Has anyone here actually asked Amazon for an explanation?

As above with the last 2 replies. They just gave scripted replies about the international carrier etc, and I argued that any orders that I placed over the last few months arrived as propt as usual ONCE DISPATCHED, and that the issue was that they were taking forever to dispatch.

On that note, the order I mentioned about 4 or 5 posts back still sitting undispatched 5 mminutes ago since 31st May, so I have just cancelled it. Absolute joke. They really are the pits recently

Amouar

Amazon really became a joke. I made an order on the 21st May, the item was in stock at the time of the order and the status changed to Preparing dispatch. A few days later, the item is no longer in stock and my order is still stuck in "Preparing dispatch". I tried to cancel last week but they told me that i can't as it's in the "last step" before being dispatched. A week later, it still still stuck in the same status with no option to cancel.

GinSoaked

Caranica wrote: »

Getting copy and paste scripts that don't answer the question. Have tried on 3 occasions, waste of time

I must of been really hard on them (did keep my cool) as I had one guy after another taking over the chat which I had never had before. Bl00dy annoying though when each has to review the previous chat (think thats an excuse to answer another of the simultaneous chats they have to deal with) and wastes another 10 minutes before a copy and paste reply.

Couldn't resist my last comment. "It really isn't in your best interests today to send me *A Message from Amazon Customer Service* because you haven't answered my question" They did send one

but didn't explain why to the UK they could provide a delivery date but to Ireland the item was out of stock and remember that was after I had placed but not cancelled an order for Ireland. Sorry lads in wherever only one star.

Caranica

muffler wrote: »

Has anyone here actually asked Amazon for an explanation?

Getting copy and paste scripts that don't answer the question. Have tried on 3 occasions, waste of time

GinSoaked

muffler wrote: »

Has anyone here actually asked Amazon for an explanation?

Yes waste of time in my case I was told at least three different stories common thread seemed to be item was out of stock when I ordered and the Amazon website doesn't update in real time, plus they did have one item in stock but it was in a different Fulfillment Center whatever that means.

After first couple chat sessions I ordered the same item to a UK address and got a delivery date of 4 days hence (not in stock for my IRL order). Then had another chat thats when I got the one in stock in a different Fulfilment Center story which when challenged was out of stock. Funny though first order to IRL stock went from 3 to 2 and second order to to UK stock when from 2 to 1?

Gave up in the end, cancelled the item to UK address and IRL address still awaiting a date. Website now shows out of stock.

muffler

Has anyone here actually asked Amazon for an explanation?

spookwoman

Ordered cables and will take 2 weeks. Ordered air con unit and will take between 3 to 5 working days. Was dispatched the day after I ordered it

Mad_Mike

Have been using Prime for about 18 months and as somebody who buys very little online due to crap delivery times etc, I was a major convert when every single item arrived within 2 days.

Over the last few months it has just become a joke. Everything taking about a week to 10 days. Ordered a 3 pack of small usb C cables on 31st May at around 2am and they still haven't even been dispatched. Think I'll cancel my sub if things don't start to change within next few weeks