MarkY91 wrote: » Jetabroad now told me that they cannot give me money they don't have as Etihad have my money and ar only doing refund in the form of a voucher. It will cost be €50 or so for the pleasure of using this voucher via jetabroad.
paddy19 wrote: » In fairness that's true. Etihad have your money. I think you can take jetabroad out of the loop and deal directly with Etihad under EU261 which makes the airline liable. You should be able to get a voucher directly from them. Save you the €50 charge! I used Resolver and found it good but that was pre Covid. You try to get a refund but it will be a battle.
paddy19 wrote: » Try https://www.resolver.co.uk/ with a claim on Etihad, it's free. The initial pushback will be deal with the agent but quote EU261 saying the airline is liable. Your other option is chargeback, but is going to messy because jetabroad will claim the Etihad have the money. But if there're treating you badly, I wouldst have any sympathy for them, they can work it out with Etihad. See sticky:https://www.boards.ie/vbulletin/showthread.php?t=2058073208
MarkY91 wrote: » Thank you so much. I felt lost with all of this. Revolut are looking into a chargeback for me but they really don't seem to have my money. So I would happily settle for a voucher with Etihad. We plan to do the trip anyway once it's possible again. I wouldn't accept one with jetabroad.. especially after saying I'll be charged €50 per person for the pleasure of using their voucher.
MarkY91 wrote: » UPDATE: Got hold of Etihad on Facebook messenger. They said in entitled to a refund but I'd need to do it through Jetabroad. Hmm this will be tough considering they're adamant that I am according to Etihad NOT eligible for a refund. Are they simply lying to me?
josip wrote: » Yes, both will try to fob you off with claiming the other is responsible.
Monksp wrote: » Avant chargeback came through yesterday for Ryanair flights. I had started chargeback process on 21/4.
paddy19 wrote: » Lying is a very strong word. All the Airlines are trying to flog vouchers. If the flight is cancelled you are entitled to a cash refund under EU261 from Etihad. Which is all fine in theory but how do you enforce it. Revolut is a good option if you can make it work. They will go after jetabroad since they are the people who originally got your money.
MarkY91 wrote: » Madness. Etihad told me I need to go through my travel agency for the refund that I'm entitled to. Jetabroad told me I'm not entitled to a refund as per Etihad rules and send an image from Etihad trying to show that I'm not entitled to any refund. Absolute madness. I've no idea how Jetabroad will respond to this one. I'll be posting the whole conversation on their Facebook with myself and Etihad and myself an Jetabroad to show that Jetabroad literally lied to me...after that, I don't know what else to try. A really helpful guy posted a link to me earlier about requesting a refund but it only seems to count for UK countries.
obi604 wrote: » now that my flight home is confirmed cancelled, I chanced doing it viahttps://refundclaims.ryanair.com/ I got this message just after I submitted: "Unfortunately we cannot process your application for one of the following reasons: A previous application has already been submitted for this booking" Fair enough I suppose as I already did it via the link in the mail when the first flight outbound got cancelled on the 18th May
obi604 wrote: » Hi all, I put in for my refund on the 18th may. Have not heard a peep since. Do I wait another bit or is now the time to take the next step. Is the next step to try and get them on chat to ask them where is my refund etc?
Caranica wrote: » Next step is you wait, unless you're going to try a chargeback. To put it into some context, I'm waiting since 11 March.
kenkin wrote: » Got an email this morning from RA saying my refund has been sent to my bank. March Flights
obi604 wrote: » I thought after 10 days one had to reach out to the airline via chat etc to ask where is my refund, to chase it up and prove you are trying to make an effort at getting teh refund. etc
paddy19 wrote: » You do not need to chase it up. You made a valid refund request under EU261. They should simply give your cash. It should be automatic within 24 hours like the car rental companies. They want you to contact them to try to flog you crappy voucher. They are not going to move you up in the queue which they have said will be worked after "the crisis is over". If you want your money anytime soon you should try chargeback. See chargeback thread:https://www.boards.ie/vbulletin/showthread.php?t=2058069347
aisleseat wrote: » I've just received an email from Ryanair advising that my refund has been processed and that the travel voucher issued has been voided and can no longer be used. To say I'm shocked is an understatement To clarify, when I received the initial voucher email, I phoned them and advised that I wasn't accepting the voucher and to reinstate the refund request. I'd given up all hope for a refund for at least 12 months so this is so welcomed
Wuff Wuff wrote: » what date were your flights?
limabromac wrote: » Well done...great news flying in (pardon the pun) this morning....what date was your flight...? Another poster had a date of March 24th so they may be doing batches..
aisleseat wrote: » Great news is right .. it was on March 23rd and for an amount of EUR650 so such a relief to get this back
