drunkmonkey wrote: » Your well lost there Kiddo, but you can't cancel an eircom account over the phone you need to write them a letter can't remember the address but it's in Dublin, register the letter as they'll no doubt say they didn't get it.
murfilein wrote: » seriously now? cant i just cancel the direct debit or something? what a ****ty company, really
recyclebin wrote: » I was in same situation when moving house. My contract was up. Send them a letter and email giving them the 30 days notice. Then after 30 days send them back the modem and cancel the direct debit. I did this and also changed the payment method to a fake credit card number to make sure they wouldn't keep taking money from account. A year later I keep getting a bill every month and strangely my account keeps showing the bills as being paid.
tuxy wrote: » Probably best to send the letter. But I switched to a different provider using my UAN. They sent me a letter asking for the router and I got a final bill when they received it. After paying the final bill myeir account now shows as inactive when I log in. So it should work automatically if you are switching provider using UAN but it's Eir so the chances of them ****ing it up are high and you are covered legally if you sent the letter. I'd advise cancelling the direct debit, they give you about 2 weeks to pay the final bill manually so that gives you time to question it if you need to.
tuxy wrote: » The letter had the options of arranging a time for the router to be collected or a parcel motel lable so I stuck that on and dropped it off at the nearest parcel motel. I has no idea what the final bill would be, that's why I canceled the direct debit. Not sure if the bill was exactly correct but it seemed fair so I logged into myeir and paid manually. Of course it's Eir who constantly mske billing mistakes so you may not be as lucky. That's why I would recommend sending a registered letter.
osarusan wrote: » The Cancellations Team, eir, Floor 2, 1 Heuston South Quarter, St. John’s Road, Dublin 8 D08 A9RT
tuxy wrote: » Full disclosure. Eir have messed me around in the past. I was stupid to go back to them. This time their mess up actually gave me over €200 credit so I got a few months free. Happy to be out of contract and gone before they make a mistake that's not in my favour.
drunkmonkey wrote: » So your account never cancelled and you gave someone else's credit card number and they've been paying since. I could be wrong but that's credit card fraud by you. I'd try canceling it fully again while the going is good.
murfilein wrote: » ok so i found a complaint phone number on the eir website: 1800 200 481 called it, told the person i want to cancel, but they still had to transfer me to their cancellation department. took around 15 minutes until someone answered, and they cancelled the account with a notice of 24 hours. the lady told me to send my modem back through anpost, asked me to write down: Eir Returns Equipment Returns Free Post ****** Co. Limerick Account Number: ******** the first row of stars are a code, i assume its different for every customer/account? the account number has to be on the outside of the box as well as on the inside.
Dcully wrote: » Keen to hear who you people who left eir went to?
Dcully wrote: » Airwire were top of my list until i saw they have a fair usage policy and are not totally unlimited? I see on their website they are saying no cap now, that must be a recent change? Apologies OP for going off topic.
