Mumser wrote: » Are there alternative laptop repair options which are reliable but cheaper?
dowling06 wrote: » If that fails it may be the motherboard and this could be a bit expensive as the CPU and GPU are soldered onto the board on most new XPS models I believe. I would say you could get one second hand for 300-400 Id say.
Mumser wrote: » Thanks for that Dowling06. I know he tried 'something' with the RAMs but I'll check if he followed the sequence you suggest.
Alanstrainor wrote: » It all depends on the spec of the OP's board, (or if they won't the exact same). There's a chance you could find a second hand board on ebay for that price alright, but there's also a risk in going that route.
dowling06 wrote: » Im guessing its either a 9530 or 9550 if it was purchased in 2015 and I'm nearly positive that the CPU and GPU are both soldered on on those models unfortunately. Definitely a risk buying a board off ebay as you're only covered for 30 days at best with Paypal. But will definitely be cheaper than forking out over a grand.
sugarman wrote: » Don't touch it, just go to the small claims court given that's it's only 2 years old. You're protected under the Sales of Goods act for up to 6 years.
victor8600 wrote: » If it turns ON and then stops working, it may be due to overheating. I would get a can of compressed air and blow the dust out of any vents first, then if this does not fix it, disassemble the laptop and replace the thermal paste under both the CPU and the graphics card.
glasso wrote: » it's nearly 3 years the op said. isn't eu warranty 2 years?
ZENER wrote: » If it's 3 years ago - 2015 - then it's likely a 9550. It has 2 DIMM slots and separate CPU and GPU. Board failure on these is common and I've seen quite a few in the last couple of years. The price quoted of over 1,100 is about right and probably doesn't include the engineer to call out and replace it. If he spoke with Dell support they probably tried everything to get the system to respond and 9/10 their diags are right. There's no CMOS battery on those boards so removing the main battery and holding down the Power button is as much as you can do to try encourage it to work. A couple of other things to try (if he hasn't already) Can he borrow another charger from someone ? The charger can go faulty and not "announce" itself to the system, if the system can't identify the charger the battery won't charge and will eventually just run out. This might give the symptoms seen here. A broken charging port can also do this, has he checked it's ok ? Also try holding down "D" and press the power on button. This should trigger the Display BIST if the system board is in any way responsive. May point to some other component being faulty, remove the DIMMs and the SSD if it doesn't work first time. If you do go the route of buying a new board from eBay or the likes, it's likely it won't come with the audio sub-board, be sure to remove the one from your board. It's on the right hand side beside the battery connector. Some sellers will want your old board in part exchange and if you don't check this board is on their "new" board you won't have audio. I hope this helps. Ken
ZENER wrote: » actually what happens when you press that button to display battery level? Still check out the other things though ?
sugarman wrote: » Warranty is irrelevant here, a warranty is in addition to your consumer rights of which you are protected for up to 6 years in Ireland. Have a read up on it on citizens information and a quick search on here to see similar cases. A small claims court application only costs €25 and can be submitted online, more often than the problem is resolved.
opus wrote: » I was getting nowhere with Dell with an XPS 13 that was a little under three years old until I brought up the small claims court as well, then things started to happen! In the end they replaced the motherboard first & then the screen to bring it back to life.
Captcha wrote: » Make sure to rub hands on a radiator before touching anything inside the laptop! In these situations even if a pc wont post, try resetting the CMOS. This is usually moving a cover from two pins to the other two pins for 30 seconds and then back again. If you cannot find the pins, removing the CMOS battery for 30 seconds should also do it.https://www.parts-people.com/blog/2016/04/19/dell-xps-15-9550-p56f001-cmos-battery-removal-and-installation/
Alanstrainor wrote: » it is ridiculous that such a high end machine would fail this quickly.
Mumser wrote: » This is exactly what I tried to tell Dell support. He has tried most of what was suggested above. So he should lodge a complaint in the small claims court and then call Dell to tell them he is doing this and see what happens? Sorry, I am ignorant of the process.
According to the Competition and Consumer Protection Commission’s website www.ccpc.ie, goods purchased from a shop or retailer should be: • Of acceptable quality • As described • Fit for its purpose • Corresponding to sample Under consumer law , my contract is with the seller of the goods and as such I am writing to you to seek a better outcome that just throwing away what was a top of the range product from Dell. One would assume that such a product would have a lifetime of more than three years.
opus wrote: » I didn't have to go that far as I sent a complaint letter to Dell detailing the case, quoting the info from the consumer protection page and giving them 10 days to respond. Also stated that in the email where I attached the letter that my next course of action would be the small claims court. Part of the letter is below if it's of any use:
![Photo of [Deleted User]](https://w7.vanillicon.com/v2/75771797d68b15f0c5c6e631c7bb7ced.svg)
