KyussB wrote: » It works in Northern Ireland. You buy the ticket right on the train. If it's good enough up there, it's good enough for here. You're presenting a theoretical/speculative problem, to counter the factual reality of it working up North.
EdgeCase wrote: » Because someone's making a customer unfriendly mess out of it.
Dravokivich wrote: » How can it never once occur to you to look up the journey? Why wait until you are on the train? You have to get by a barrier first at Hueston. That requires a ticket or leap card to open. Tagging on and going through is just like the Dublin bus scenario of paying the minimum fare I mentioned. If this has put you off using Irish rail, I find it a bit bemusing because the issue you have with them is of your own making.
Msrebeckyxo wrote: » Erm, a number of people evade fares from heuston, which I’ve witnessed many times, so there’s many ways in doing it. It didn’t occur to me because I’ve gotten the train to sallins many times before, so didn’t think there would be a difference.
Dravokivich wrote: » When did you start using it? Its hard to accept familliarity as Sallins was only put into the short hop zone last year.
Dravokivich wrote: » How is it? The appeal process is very clear. It should not be for the RPU to decide on the spot.
Losty Dublin wrote: » So you are suggesting that somebody be be more careful or even fired for doing precisely what their job entails them to do in the first place.
Msrebeckyxo wrote: » Dravokivich wrote: » Leap was always planned to be nationwide. They just did it in phases. Yeah... by buying those things I believe are called "Tickets" in some places. Will never catch on here though. That doesn't matter. You're just trying to reason down and minimize the impact overrunning a service has. When I use something, I look up what it'll cost, how I'll pay and how I'll use it. Dublin Bus had a big promo a few years back because of people paying the minimum fare and doing extended journeys. You think not knowing they should have paid more will cut it? As essentially that's what the OP's issue is. They never checked how to pay for the journey they made. Irish Rail don't hide the information. Every part of their website includes a button you can press that will take you to a journey planner with ticket options and a means to assess your fare. There are ticket vending machines all over Heuston, which the OP could have easily walked to and tapped in Origin / Destination. There is also a staffed information desk. And you have to walk pass someone to gain entry to the platforms. There was no lack of options for them to verify what was needed. That’s true, but my point in all of this is, it’s not clear on the train etc whether leap is available on the entire train journey. If I felt the need to look it up I would’ve. It never occurred to me that a five minute journey from sallins to newbridge would be the such an expensive difference between leap and no leap. I’ve made a mistake. I’ve sent in an appeal. I will pay my fine in installments (because no way I can afford 113 euros). I think it’s a very costly fine in which I made a genuine mistake, explained my situation. I wasn’t trying to evade the fares etc, I paid on my leap card. If I really wanted to not pay, I wouldn’t have tapped on and hopped on for free. But sure st least this whole situation may have educated some people on this forum. I’m getting in touch with a local td who is responsible for bringing things up to Irish rail. Hopefully something may happen with having their rules for leap on trains or over intercoms or even just a feckin map in the station to say where the leap card works. As I’ve said, I won’t be going with Irish rail again. I think what happened was a bit of a shambles where I felt I was made a fool out of. Another inspector came on and I just felt they had such a sh**ty attitude towards me. But sure they were just doing their jobs, just felt it couldve been handled better, or I could’ve paid the 12.50 difference there and then. Learnt from my mistakes anyways!
Dravokivich wrote: » Leap was always planned to be nationwide. They just did it in phases. Yeah... by buying those things I believe are called "Tickets" in some places. Will never catch on here though. That doesn't matter. You're just trying to reason down and minimize the impact overrunning a service has. When I use something, I look up what it'll cost, how I'll pay and how I'll use it. Dublin Bus had a big promo a few years back because of people paying the minimum fare and doing extended journeys. You think not knowing they should have paid more will cut it? As essentially that's what the OP's issue is. They never checked how to pay for the journey they made. Irish Rail don't hide the information. Every part of their website includes a button you can press that will take you to a journey planner with ticket options and a means to assess your fare. There are ticket vending machines all over Heuston, which the OP could have easily walked to and tapped in Origin / Destination. There is also a staffed information desk. And you have to walk pass someone to gain entry to the platforms. There was no lack of options for them to verify what was needed.
BarryD2 wrote: » Losty Dublin wrote: » So you are suggesting that somebody be be more careful or even fired for doing precisely what their job entails them to do in the first place. Doesn't that depend on what you mean by 'doing precisely what their job entails'? This young lady was a fare paying passenger, she had a valid Leap card, she'd tagged on, she made an understandable mistake etc etc. I would expect that the job of an inspector in this instance is not to p*ss off your customers who are paying for your services. That should be their job, first and foremost. If they find someone who has no valid ticket or have evidence that they are repeatedly abusing the t&cs of tickets, then a fine and removal from the service as required is fine. I run a small business. Occasionally issues are raised with or by customers. I always aim to resolve these and take customers at their word. Very occasionally someone maybe chancing their arm, but on the whole I find people honest.
EdgeCase wrote: » Because it isn't clear. Otherwise the customer wouldn't be in this predicament. Keep defending the indefensible if you like. It's stuff like this that drives people away from your service. Most people boarding a train have very little idea of how the fare strufitr works. They just want to get from point a to point b
Calina wrote: » The fair difference between Sallins and Newbridge is ridiculous. As a general note the fare/ticketing system should be easy and fool proof to use. If it is hard and requires research on the web then it is not adequate to passenger needs. If it is easy to make mistakes then that should be rectified. Ireland should be making it easy and attractive for people to use. Provide a fool proof system and then get bolshy about enforcement. Don't be precious about what the customers should know. Make it impossible for them to make mistakes. And don't assume prior knowledge.
Msrebeckyxo wrote: » I’ve had a leap card since 2016 for Dublin bus. I think Sallins was added in 2016
Cakerbaker wrote: » It’s over €10. Leap card single from Heuston to Sallins is around €3.70. It’s something like €14.50 for a single ticket to Newbridge.
HonalD wrote: » Ok, I’ve got to try and curb this now. Let’s have two queues, those who want to bash Irish Rail and enforcement staff to the left; Those who want to ignore bylaws for using public transport and believe that the OP is a persecuted victim to the right. Anyone with a realistic understanding of the situation, move on, nothing to see here......and that’s me done.....as I pull out the last of my hair!
Dravokivich wrote: » It isn't complicated. It's based entirely on Origin / Destination. You don't need to memorise any charts, or align your star within the zodiac. Just buy a ticket.
Calina wrote: » Okay. Here is simple. 2E buys you 2 hours unlimited travel on any form of transport regardless of operator on the territory. 4E gets you 24 hours. Now you can get city specific monthly card or you can get a card valid for entire country all modes operator. Or you can preload a mobility card with individual short or daily tickets or multiples of them. What is simple is all routes are covered by leap or no routes are covered by leap. If you are going to be non-straightforward then you should make it as EASY as possible for passengers to comply. You don't loudly signpost where Leap validity stops because you have a hybrid system, that is user unfriendly. And the ladt time I was in Heuston in April I do not remember seeing Leap is not valid beyond Sallins anywhere. Irish Rail coukd put it on the displays on the platforms. They could include it in in-train announcements. I get told reminded not to put my feet on seats. Maybe we could remind people that leapcards are not valid beyond Sallins on appropriate trains. Newbridge is in the commuter zone. I would argue it is ridiculous that it is not leap enabled.
Bob24 wrote: » Problem is that the information on which station is covered is not easy to find yet the system assumes everyone knows it. Honestly if the people here who think it’s fine where going to a foreign country as tourists where they don’t know the language, and where this arrangement is in place with no signage anywhere and got caught by an inspector because they didn’t know ... you can be sure 99% of them would be cursing at that stupid country which lets you access a train with the card you just purchased at the station and then fines you for being on that train because you were supposed to have looked up the website of the operator, seen that the card is only useable on that train in a “short hop zone”, and they done more googling to figure out if you destination is included in they zone - possibly all that in a language you don’t understand.
Dravokivich wrote: » Every step of the way in Heuston you have a means to obtain this information.
Muttley_666 wrote: » If the gates in every station worked 100% of the time, which they don't in Sallins (walk on access), Park West (walk on access after 3pm and at weekends) and elsewhere - then everyone will HAVE to have the proper ticket, and everyone will use ticket validators. But it doesn't - this is Irish Rails fault.
If the penalty for not having the right ticket was the opportunity to buy a ticket for the gap fare (in this case, €5 from Sallins > Newbridge ??) before you left the station - then I'm good with this.
Bob24 wrote: » Honestly if the people here who think it’s fine were going to a foreign country as tourists where they don’t know the language, and where this arrangement is in place with no signage anywhere and got caught by an inspector because they didn’t know ... you can be sure 99% of them would be cursing at that stupid country which lets you access a train with the card you just purchased at the station and then fines you for being on that train because you were supposed to have looked up the website of the operator, seen that the card is only useable on that train in a “short hop zone”, and done more googling to figure out if you destination is included in the zone - possibly all that in a language you don’t understand.
devnull wrote: » Whenever I travel abroad for business or pleasure I always research the ticket options and the validity of the transport systems I will be using because that is the sensible thing to do in my view. Failing to prepare is preparing to fail after all.
devnull wrote: » Whenever I travel abroad for business or pleasure I always research the ticket options and the validity of the transport systems I will be using because that is the sensible thing to do in my view.
DellyBelly wrote: » I agree with this. It can be tricky when in a country that doesn't have English but it is up to you as the consumer to get yourself up with all the conditions before you take public transport etc in these place. It's not rocket Science in fairness.
Stephen15 wrote: » Most countries in Europe at least that I have been to have signs in the native language and English.
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