Eir rural FTTH thread

jelutong wrote: »

Almost. Told him I still had 12 months left on my existing contract with a different provider. He offered to pay €200 towards buying it out plus a €50 voucher. I'm not making it up.
He said free installation was only for a limited time also. The usual b/s.

It's not uncommon that all. Sales people often are paid by the amount of subs, they have. If they're just a few short, then they even make offers like that out of their own pocket just to hit their target number and to archive certain bonus figures.

And the limited time free installation is spot on. Free installation will disappear soon. It's costing Eir quite a lot. Over 300 EUR for every customer.

/M

thehorse wrote: »

Anyone ?

At least two months in my experience.

thehorse wrote: »

Anyone have any experience how long it takes for fiber to be available to the customer to sign up for once the splice boxes have been connected and fiber has been run ? My guess is a few weeks ?

ads20101 wrote: »

Hi chaps /chapesses in the know...

My house is down for Autumn / Winter 17 ftth.

The KN lads started digging holes and popping the lovely fibre through from last Thursday.

They have been working over the w/e and they are currently digging a hole only a few yards from my house.

So, what I am asking is, from your experience, how long does it take from the hole digging bit to allowing orders to be processed?

Ta

glen123 wrote: »

In our case it was 3 months.

thehorse wrote: »

Anyone ?

Reading back helps

It's even on this page.

/M

thehorse

Marlow wrote: »

Reading back helps It's even on this page.

/M

Sorry, missed the comment
:-)

Fibre312

Marlow wrote: »

It's not uncommon that all. Sales people often are paid by the amount of subs, they have. If they're just a few short, then they even make offers like that out of their own pocket just to hit their target number and to archive certain bonus figures.

And the limited time free installation is spot on. Free installation will disappear soon. It's costing Eir quite a lot. Over 300 EUR for every customer.

/M

On a side note the €200 buyout credit offer is correct and also the €50 cashback is also a valid offer and both can be combined.

Fibre312 wrote: »

On a side note the €200 buyout credit offer is correct and also the €50 cashback is also a valid offer and both can be combined.

Costly way buying customers for Eir, but I can see the purpose. Get them into a long contract, a lot will not change for years. Unless stuff goes south and india support fails the customer.

And well, the excess usage charges will also make up for it, plus call charges.

/M

enfant terrible

addict wrote: »

They don’t even ask for a reason as they don’t care if you stay or leave , that in itself is a good reason not to stay when they could not care about holding there customers , so with that attitude image when you have a problem !!!!

So you can then switch to Digiweb for €54.95pm and not have to pay the €199 installation fee?

enfant terrible wrote: »

So you can then switch to Digiweb for €54.95pm and not have to pay the €199 installation fee?

If the line is in place, yes. It costs the provider a very small fee to re-enable an existing line compared to getting a new one put in.

/M

Marlow wrote: »

If the line is in place, yes. It costs the provider a very small fee to re-enable an existing line compared to getting a new one put in.

This was discussed in Comreg's consultation on the recovery of connection costs earlier this year, where the first provider bears all the initial installation cost. Looking at the option of recovering the installation costs via the monthly bill or a combination of the monthly bill and smaller initial install fee.

The Cush wrote: »

This was discussed in Comreg's consultation on the recovery of connection costs earlier this year, where the first provider bears all the initial installation cost. Looking at the option of recovering the installation costs via the monthly bill or a combination of the monthly bill and smaller initial install fee.

I'm not sure, how this tells anything different than what I said. I'm just referring to the actual cost to the provider.

The cost of putting the line in is down to the provider that orders the initial install. A line transfer or re-enabling of an established line (FTTH or otherwise) on the OpenEIR platform costs next to nothing.

That's the current state of affairs anyhow. Until Comreg decides otherwise.

/M

Marlow wrote: »

I'm not sure, how this tells anything different than what I said.

It doesn't, just saying this situation may change in future.

The Cush wrote: »

It doesn't, just saying this situation may change in future.

I'd hope, that OpenEIR gets pushed to cut the cost on the initial cost, while we're at it. They're charging more than 3 times, than what for example SIRO charges for an initial install. Nevermind the monthly costs.

/M

plodder

thehorse wrote: »

Anyone have any experience how long it takes for fiber to be available to the customer to sign up for once the splice boxes have been connected and fiber has been run ? My guess is a few weeks ?

In our case, it seems to have been about a month. That's probably the minimum, and there could be other constraints that might delay it longer.

Fibre312 wrote: »

It's not usual bs Eir are introducing setup fees in December.

Have they announced this or is this the end of a promotion?

Heighway61

thehorse wrote: »

Anyone have any experience how long it takes for fiber to be available to the customer to sign up for once the splice boxes have been connected and fiber has been run ? My guess is a few weeks ?

The work has been completed on our road since September and the PDF states second half 2017. I emailed openeir and they said March 2018.

I am really getting the jitters deal with Eir. I put my phone number into their site on Friday and for the first time ever got a message to say 'you can get upto 1000mb Internet'. I also spoke to a KN engineer who was at our exchange who told not only was it live but that he was completing an install of FTTC.

Today I put in my number to their site and nothing! puff its gone. I am actually with Eir for my landline and cannot believe I can't get them to 'sell me an internet package'

I know its early days and that I am a keen customer but ..... I'm getting a bad feeling about this.

Would trying to find another provider be advisable?

glen123

Ring Eir. Their site was showing nothing for my Eircode for a good 2 months after FTTP became available for my house. When you call them, they have more up to date information available to them or so I was told by Eir customer service when I rang them.

Allison Puny Appetite wrote: »

The map was updated today. I don't know if they made a mistake but there was quite a small increase in numbers from the last update (~3500). Also some places are still listed as going live on the 4th of October despite having green icons on the new map. I'll give it a few days to see if they rectify the mistakes.

The following places were given due live dates:

1st Nov:

Donegal Greencastle
Galway Ahascragh
Galway Carraroe
Limerick Murroe
Offaly Edenderry
Waterford Loskeran
Wicklow Ashford

My area, Murroe Limerick is live, I saw a KN van at a house on Saturday afternoon. Overhead cable ran from the pole to the gable end.

One route, mostly underground hasn't been cabled yet.

glen123 wrote: »

Ring Eir. Their site was showing nothing for my Eircode for a good 2 months after FTTP became available for my house. When you call them, they have more up to date information available to them or so I was told by Eir customer service when I rang them.

Well I rang Eir and I can't really believe what they said. They said and I quote that I have to wait until Eir send me a new Eircode. I said but the eircode is unique to your house and is allocated and nothing to do with Eir, do you mean a 'code from Eir', nope he said a new Eircode.

Anyone?

irishd

Allison Puny Appetite wrote: »

Some people on the thread assumed that you would be upgraded by means of FTTC because you had mentioned previously being close to the exchange (~1KM). The reality is nobody here knows for sure what the specific plans are for your particular area. You'll have to wait until the work is complete to see what product you can order.

That's exactly right .... I'm 25m from the exchange and have FTTH not FTTC.

In this case, according to the KN installer, they just skipped upgrading the local exchange and ran all the fibre underground from the neighbouring village (4km away) instead.

irishd wrote: »

That's exactly right .... I'm 25m from the exchange and have FTTH not FTTC.

In this case, according to the KN installer, they just skipped upgrading the local exchange and ran all the fibre underground from the neighbouring village (4km away) instead.

TBH I’d be glad of either but in my dealing with Eir it’s just a real life version of ‘computer says no’.

They have not skipped my exchange as I spoke to the KN engineer working at the exchange on Saturday who said it was active. Just weirdly in all but one direction1000m from the exchange there are no splice box’s. As I said it’s fine just thought it was a standard thing.

Anyway after the day I’ve had trying to get any information from Eir I won’t be holding my breath. I thought Ripplecom were poor at times but by Eir standards they are a dream. If only they offered higher speeds I think I’d stay.

sean72 wrote: »

TBH I’d be glad of either but in my dealing with Eir it’s just a real life version of ‘computer says no’.

They have not skipped my exchange as I spoke to the KN engineer working at the exchange on Saturday who said it was active. Just weirdly in all but one direction1000m from the exchange there are no splice box’s. As I said it’s fine just thought it was a standard thing.

Anyway after the day I’ve had trying to get any information from Eir I won’t be holding my breath. I thought Ripplecom were poor at times but by Eir standards they are a dream. If only they offered higher speeds I think I’d stay.

Perhaps try their Talk To forum. I have no idea what they mean about assigning you an Eircode.

https://www.boards.ie/ttforum/1293

Edit: Sorry I see you have already posted there. Maybe try ringing back and hope to get a more knowledgeable rep?

sean72 wrote: »

Well I rang Eir and I can't really believe what they said. They said and I quote that I have to wait until Eir send me a new Eircode. I said but the eircode is unique to your house and is allocated and nothing to do with Eir, do you mean a 'code from Eir', nope he said a new Eircode.

Allison Puny Appetite wrote: »

I have no idea what they mean about assigning you an Eircode.

I wonder if the rep is mixing up eircodes with their own ARD IDs - https://www.boards.ie/vbulletin/showthread.php?p=102848556

The Cush wrote: »

I wonder if the rep is mixing up eircodes with their own ARD IDs - https://www.boards.ie/vbulletin/showthread.php?p=102848556

So do they post these to your door whenever your area is active? As this is what sales said on the phone

The Cush wrote: »

I wonder if the rep is mixing up eircodes with their own ARD IDs - https://www.boards.ie/vbulletin/showthread.php?p=102848556

Good memory Cush! So Sean would have an existing ARD ID as he has a copper line. The delay may be in the issuing of the new ARD ID for the FTTH line? Hopefully it gets sorted soon.

sean72 wrote: »

So do they post these to your door whenever your area is active? As this is what sales said on the phone

No these would be nothing to do with the customer. It is between the wholesaler, Openeir and whatever retailer you choose. It sounds like you were talking to someone who did not really understand the situation.

Allison Puny Appetite wrote: »

sean72 wrote: »

So do they post these to your door whenever your area is active? As this is what sales said on the phone

No these would be nothing to do with the customer. It is between the wholesaler, Openeir and whatever retailer you choose. It sounds like you were talking to someone who did not really understand the situation.

Yeah I very much guessed that was the case