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30-10-2012, 19:17   #1
MikeMichael
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Parcel Motel Issues

I've had a pretty bad experience with Parcel Motel. It seemed like a great idea in the bargain alerts and I signed up and went onto amazon which they pushed as the ideal partner site to use as their delivery costs can be a bit too much for Ireland. I'm not at home during the day and getting stuff delivered to work isnt' always the easiest.

I followed the website instructions and noted that they had differenct sizes of parcel boxes with the extra large suites able to accomdate games console sized items under 10Kg. I ordered a wireless keyboard which came well within all the size limits and was only 1Kg. This was the actual product box size and weight for the item. Even with added amazon packaging it should have still been well below liimts.
A got a text saying my delivery was delayed due to funds lacking. An 1890 phone call later (no local number so money wasted) and it turns out that my package was oversize and that it woudl cost e10.50 to send to another address. So that is e15 for delivery of a 1KG item from the UK. It would have cost half that if I ordered direct from amazon and I would have had it today and not in 2 days time.

BEWARE: These size limits are very misleading. Unless you are in the packing room of amazon you have no idea what size the package is. The suite size boxes are clearly too small for lots of items and you run the risk of having to delay your package and costing you huge money to deliver. Parcel Motel don't really care as it suits them to charge me 10.50 to send an item accross Dublin.
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30-10-2012, 19:21   #2
Jarren
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Oversized/Overweight Items
The largest Parcel Motel locker size is 41 X 38 X 64 cm. The maximum weight is 10kgs.
If your parcel does not fit in the Parcel Motel, we will notify you and make alternative arrangements. The charges below will apply
Service
Under 25kgs
Over 25Kgs
Pickup at Nightline Depot Finglas by you, or a third party courier*

*the courier must have your name and PMID in order to collect your parcel.
This is covered by the €3.50 Parcel Motel charge per parcel.
In addition to the €3.50 Parcel Motel charge, there is a supplement of €3.50 per 10kgs (over the 25kgs) or part thereof per parcel.
Delivery to an alternative address-
Any address in Ireland including Northern Ireland. International prices available - please call 1890 24 17 17 for quote.
A supplement of €10.50 in addition to the €3.50 Parcel Motel charge, so €14.00 in total per parcel.
A supplement of €10.50 in addition to the €3.50 Parcel Motel charge plus €7.00 per 10kgs (over the 25kgs) or part thereof per parcel.
All of the above prices include VAT and the weight refers to the Dimensional (this is sometimes called Volumetric) weight of your parcel.
Where dimensional weight exceeds actual weight you will be charged based on the dimensional weight of your parcel. To calculate the dimensional weight of your parcel(s) multiply the dimensions of each parcel in cm then divide by 3000.
Dimensional weight example calculation
Length X Width X Height in cm = Dimensional Weight
3000
For example, if you collect an oversized parcel weighing 20kgs from the Nightline Finglas depot, you will not have to pay anything other than the original Parcel Motel charge of €3.50.
If you collect an oversized parcel weighing 30kgs you will be charged €7.00.
If you ask us to deliver a parcel weighing 20kgs to your house, we will charge you €14.00
If you ask us to deliver a parcel weighing 30kgs, we will charge you €21.00


First thing is first, did you check the size of your parcel with Amazon before ordering ?

https://www.parcelmotel.com/how-it-w...ing-explained/
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30-10-2012, 19:26   #3
MikeMichael
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You can't check the size of the parcel. The boxed item size was well withing limits as it was.
I'm just saying the service is far less useful than they let on or that I was lead to believe.
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30-10-2012, 19:55   #4
lotsofthegreen
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Quote:
Originally Posted by MikeMichael View Post
You can't check the size of the parcel. The boxed item size was well withing limits as it was.
I'm just saying the service is far less useful than they let on or that I was lead to believe.
You're 100% in the wrong.
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30-10-2012, 19:58   #5
Havermeyer
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Quote:
Originally Posted by lotsofthegreen View Post
You're 100% in the wrong.
It may be helpful to point out how the poster is wrong, rather than just state that they are wrong, in fairness.
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30-10-2012, 20:06   #6
MikeMichael
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Quote:
Originally Posted by lotsofthegreen View Post
You're 100% in the wrong.
Feel free to enlighten me.

I ordered two items through amazon and I couldn't even get them to sent them in the same package despite chosing this option. So how can I confirm the final dimensions of an item before I order? If you get this right you win a 3.50 parcel motel voucher.

Anyway, I spent 12 quid on a five pound amazon delivery and that was with two complimentary parcel motel vouchers. And I don't even have my keyboard yet and have to type this on a tablet.
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30-10-2012, 20:12   #7
Jarren
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Quote:
Originally Posted by MikeMichael View Post
Feel free to enlighten me.

I ordered two items through amazon and I couldn't even get them to sent them in the same package despite chosing this option. So how can I confirm the final dimensions of an item before I order? If you get this right you win a 3.50 parcel motel voucher.

Anyway, I spent 12 quid on a five pound amazon delivery and that was with two complimentary parcel motel vouchers. And I don't even have my keyboard yet and have to type this on a tablet.

Contacting Amazon customer service for starters.
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30-10-2012, 20:26   #8
MikeMichael
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Great idea, on the phone now. They have no idea what I'n on about and are getting a manager. Tthis would be fun to do for every multiple item order.
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30-10-2012, 20:29   #9
lotsofthegreen
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Quote:
Originally Posted by nummnutts View Post
It may be helpful to point out how the poster is wrong, rather than just state that they are wrong, in fairness.
Parcel Motel have no control over the size of packaging Amazon or anyone use's. If OP was familar with amazon they should have known the risk; if OP was not familar with Amazon large packaging then it's a lessen learned.
The thread in BA the OP referred to in which OP claims to be misled raises the issue with the amazon packaging
many times.
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30-10-2012, 20:33   #10
lotsofthegreen
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Quote:
Originally Posted by MikeMichael View Post
Feel free to enlighten me.

I ordered two items through amazon and I couldn't even get them to sent them in the same package despite chosing this option.
this is an consumer issue between you and amazon
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30-10-2012, 20:33   #11
MikeMichael
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Pity they wouldn't raise the same issues in their how to use section of parcel motel. Very convenient for them. Completely pointless service with those risks involved.
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30-10-2012, 21:10   #12
lotsofthegreen
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Quote:
Originally Posted by MikeMichael View Post
Pity they wouldn't raise the same issues in their how to use section of parcel motel. Very convenient for them. Completely pointless service with those risks involved.
sour grapes; you made a mistake and are trying to blame PM
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30-10-2012, 21:10   #13
MikeMichael
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Originally Posted by lotsofthegreen View Post
this is an consumer issue between you and amazon
I know and I was using it to show how I have no control over packaging with amazon. So you would agree then that parcel motel should not be used with amazon or any other site that has variable packaging size?

No, parcel motel completely mis sold their service to try and catch people like me.
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30-10-2012, 21:14   #14
Mr Simpson
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Drop their veried rep a pm on here. Its Parcel Motel: Orla as far as I know. She can respond to you on this thread if you make her aware of your issues
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30-10-2012, 21:18   #15
F1ngers
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Quote:
Originally Posted by MikeMichael View Post
I know and I was using it to show how I have no control over packaging with amazon. So you would agree then that parcel motel should not be used with amazon or any other site that has variable packaging size?

No, parcel motel completely mis sold their service to try and catch people like me.
PM told you what sizes are acceptable - It's on their website.
You ordered an item that fell outside of this.
It's not their fault that YOUR package was oversized.
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