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BMW (Bad) Service

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  • 30-06-2012 12:45am
    #1
    irelandjoe
    Registered Users Posts: 493 ✭✭


    I brought a 2008 E60 520D from large car dealer in London 2 weeks ago. I dropped the car into a Main dealer for service a few days ago and was delighted to find out that servicing is covered until next May, The staff seemed friendly it felt like I was getting a brilliant service as I would expect from a main dealer.

    My joy was short lived when the dealer told me that there was a noise coming from Timing Chain and that it would need to be replaced at a cost of €5800. (I had not noticed any Noice) I had not been shown the noise or given more detail.

    I am currently in talks with BMW and also the dealer that I purchased the car from in the UK, as I have now exported the car to Ireland. (and paid import duty of €3100)
    The car has just done 37K Miles and has a full BMW service history. A Timing Chain should not fail on a car with that low mileage.

    I bought a BMW thinking I was getting quality. And only 2 weeks after buying my bubble has been seriously burst !

    Further more I found the staff at the Dealer to be friendly when I dropped the car in for service but when I explained that the Dealer I bought the car from might not authorise repair at a BMW main dealer the attitude when I asked for an estimate for repair was "I am not going to spend an hour preparing a quote if we are not getting the work......" - I think that is shocking.

    The UK dealer which was willing to get it repaired at BMW also contacted this dealer to discus the estimate and spoke with the same person they where shocked at the attitude/ rudeness / abruptness when he challenged the invoice.
    I have been offered no explanation or breakdown, not offered to come back into the garage for an explanation with the mechanics . just told it is what it is !!!

    Do they expect people to drop 6K without asking some questions?

    I do not want to name the garage at this time as I do not think its important. BMW is BMW and the expectation is that all customers should be talked to in a proper manner. I have contacted BMW directly and am seeing if they will assist and filed a complaint against the garage.

    At the end of the day the Private dealer in the UK wants to get it sorted for me without me having to drive the car back to UK but they will not just drop 6K either without explanation.

    Any advise or recommendation would be greatly appreciated.
    Should I be contacting the MD / Management of the garage ? Should I stick with BMW HQ?

    Joe


«13456

Comments

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    #2
    Drummerboy08
    Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    I wouldnt expect a timing chain to fail at this sort of mileage either, which points to another question - was the car serviced on time and properly?


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    #3
    Tigger
    Closed Accounts Posts: 16,707 ✭✭✭✭Tigger


    this is why i drive a ford


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    #4
    Anan1
    Registered Users Posts: 22,818 ✭✭✭✭Anan1


    irelandjoe wrote: »
    Any advise or recommendation would be greatly appreciated.
    Should I be contacting the MD / Management of the garage ? Should I stick with BMW HQ?
    The UK dealer who sold you the car is responsible for having the car repaired, you should only be talking to them. By the way, if you can't hear any noise then it might be wise to get a second opinion.


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    #5
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Drummerboy08 wrote: »
    I wouldnt expect a timing chain to fail at this sort of mileage either, which points to another question - was the car serviced on time and properly?

    Yes has a FULL on time Service history with BMW.


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    #6
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    Was the car purchased from a BMW dealer? Is the car under warranty?


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    #7
    Drummerboy08
    Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    Anan1 wrote: »
    The UK dealer who sold you the car is responsible for having the car repaired, you should only be talking to them.

    +1 on this, the dealer in Ireland doesn't really have any obligation here, nor do BMW Ireland.

    I'd be speaking to the BMW dealer in the UK where you bought the car and see what they have to say about the timing chain issue.


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    #8
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    I don't think he said he bought it from BMW.


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    #9
    Tigger
    Closed Accounts Posts: 16,707 ✭✭✭✭Tigger


    a good service brand works out how to get it fixed

    a bad one works out who is to pay


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    #10
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Anan1 wrote: »
    The UK dealer who sold you the car is responsible for having the car repaired, you should only be talking to them.

    I agree to a degree... but BMW are expecting me to pay for the job without any question? The Dealer got the same when he called the dealer. No detail. The UK dealer is trying to save me having to drive the car back to the UK as they are happy to put the car right but they feel the job is being inflated.

    Anyone have this job done ?


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    #11
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Voodoomelon wrote: »
    Was the car purchased from a BMW dealer? Is the car under warranty?

    Not a BMW Dealer but I am Covered under the Dealer Warranty. See my last post.


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    #12
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Drummerboy08 wrote: »
    +1 on this, the dealer in Ireland doesn't really have any obligation here, nor do BMW Ireland.

    I'd be speaking to the BMW dealer in the UK where you bought the car and see what they have to say about the timing chain issue.


    That is funny cause I called BMW UK who were super helpful but they then transferred the case to BMW Ireland......


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    #13
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    This isn't so straight forward. If you got the car from a non dealer, but is covered under BMW extended warranty, it *shouldn't* matter where in UK/Ireland you go. However you'll have to look at the details of the warranty, it could be with the UK dealership only.

    Not sure if the chain failed, could be plastic guides which an independent could do for a fraction of that price.


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    #14
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Voodoomelon wrote: »
    This isn't so straight forward. If you got the car from a non dealer, but is covered under BMW extended warranty, it *shouldn't* matter where in UK/Ireland you go. However you'll have to look at the details of the warranty, it could be with the UK dealership only.

    I do not Believe there is a BMW extended Warranty


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    #15
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    There has to be. BMW UK warranty is 3 years, your car is 2008.


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    #16
    Anan1
    Registered Users Posts: 22,818 ✭✭✭✭Anan1


    irelandjoe wrote: »
    Not a BMW Dealer but I am Covered under the Dealer Warranty. See my last post.
    By a dealer warranty do you mean a warranty from the non-BMW garage who sold you the car? ie not a BMW warranty?


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    #17
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    It has to be a proper BMW warranty, otherwise the Irish dealers would have laughed down the phone.

    Then again, maybe they assumed it was?


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    #18
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Voodoomelon wrote: »
    There has to be. BMW UK warranty is 3 years, your car is 2008.

    Car is 4 years old. I was going to get a BMW extended anyway but only had the car 2 weeks and as this is a diagnosed issue they will not cover!


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    #19
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Anan1 wrote: »
    By a dealer warranty do you mean a warranty from the non-BMW garage who sold you the car? ie not a BMW warranty?

    You are right !


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    #20
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    Now we are getting to the bottom of it. It now makes sense why the garage that sold it does not want you to go near a dealer. This issue has nothing to do with BMW.


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    #21
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Voodoomelon wrote: »
    Now we are getting to the bottom of it. It now makes sense why the garage that sold it does not want you to go near a dealer. This issue has nothing to do with BMW.

    The garage doen't mind dealing with BMW as long as they negoiate and have basic manner.

    Doesn't excuse the bad attitude by the staff !

    BMW HQ should be taking heed of failing parts as this is a becoming common issue by the looks of it.

    Again Car is driving fine and I hear no noise.


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    #22
    Voodoomelon
    Registered Users Posts: 9,662 ✭✭✭Voodoomelon


    Absolutely, no excuses for service like that. But we were under the impression that BMW UK were not willing to pay the quoted price from the Irish dealer, this is not the case.

    If the two garages cannot get the issue resolved between themselves, i'd take the car somewhere else and get the issue diagnosed, if there is one at all.


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    #23
    Anan1
    Registered Users Posts: 22,818 ✭✭✭✭Anan1


    irelandjoe wrote: »
    The garage doen't mind dealing with BMW as long as they negoiate and have basic manner.

    Doesn't excuse the bad attitude by the staff !

    BMW HQ should be taking heed of failing parts as this is a becoming common issue by the looks of it.

    Again Car is driving fine and I hear no noise.
    First thing is to find out whether the car actually needs a new timing chain. I've seen a well-known Dublin BMW dealership invent completely unnecessary work before, so don't rule that out. I've never used them, but isn't there a well-respected BMW specialist, Scully, in Clontarf? Maybe get their opinion for starters.


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    #24
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Voodoomelon wrote: »
    Absolutely, no excuses for service like that. But we were under the impression that BMW UK were not willing to pay the quoted price from the Irish dealer, this is not the case.

    If the two garages cannot get the issue resolved between themselves, i'd take the car somewhere else and get the issue diagnosed, if there is one at all.

    I already have it booked in to a independent BMW Specialist for next Monday. The problem I have is I want to buy the extender warranty and if that is on my key as being an issue it will not cover if should an issue happen down the line.


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    #25
    Anan1
    Registered Users Posts: 22,818 ✭✭✭✭Anan1


    irelandjoe wrote: »
    Car is 4 years old. I was going to get a BMW extended anyway but only had the car 2 weeks and as this is a diagnosed issue they will not cover!
    irelandjoe wrote: »
    I already have it booked in to a independent BMW Specialist for next Monday. The problem I have is I want to buy the extender warranty and if that is on my key as being an issue it will not cover if should an issue happen down the line.
    If it makes you feel any better, it was too late for that anyway. The BMW warranty can only be extended while the car is under BMW warranty - once it's out, it's gone.


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    #26
    Bobo78
    Closed Accounts Posts: 556 ✭✭✭Bobo78


    First thing I would do is get second opinion especially if you haven't noticed anything wrong with the car.
    The dealer in Ireland may just be chancing it.


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    #27
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Anan1 wrote: »
    If it makes you feel any better, it was too late for that anyway. The BMW warranty can only be extended while the car is under BMW warranty - once it's out, it's gone.

    :) they also have a BMW Insured Warranty which you can take out upto 100K miles.

    that is what I was going to do


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    #28
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Bobo78 wrote: »
    First thing I would do is get second opinion especially if you haven't noticed anything wrong with the car.
    The dealer in Ireland may just be chancing it.

    I agree as the person I was dealing with plucked a figure of 5500 out of the air and they later quoted me 5871 estimate which included crankshaft and all. btw 2712 of that is labour !!!!!:eek:


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    #29
    Anan1
    Registered Users Posts: 22,818 ✭✭✭✭Anan1


    irelandjoe wrote: »
    :) they also have a BMW Insured Warranty which you can take out upto 100K miles.

    that is what I was going to do
    That's the extended warranty, ie this one: http://www.bmw-warranty.ie/Pages/Home.aspx

    You can only take it out while the car is under BMW warranty - as your car is out of factory (or extended) warranty, it's too late.


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    #30
    Anan1
    Registered Users Posts: 22,818 ✭✭✭✭Anan1


    irelandjoe wrote: »
    btw 2712 of that is labour !!!!!:eek:
    At €170/hour for a disinterested teenager and yet they'll be oh-so-shocked when they go out of business, but hey, I digress. :)


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    #31
    irelandjoe
    Registered Users Posts: 493 ✭✭irelandjoe


    Should I be putting more pressure on the Garage I purchased from to approve BMW to do the work ?


This discussion has been closed.
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