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Upc users

Shammy · 2010-11-24 11:20:05

Lads any of ye that have upc can ye do me a favour ? go to www.speedtest.net and do a speedtest to the limerick server and post your results , please. Thanks

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24-11-2010 12:20pm

#1

Shammy

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Lads any of ye that have upc can ye do me a favour ?

go to www.speedtest.net and do a speedtest to the limerick server and post your results , please.

Thanks

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#2 24-11-2010 12:25pm
meemeep

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hope those links work - download 2.91, upload 0.45, ping 323

Compare against Dublin

down: 4.91, up 0.48 and ping 34

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#3 24-11-2010 12:35pm
Spear

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Shammy wrote: »

Lads any of ye that have upc can ye do me a favour ?

go to www.speedtest.net and do a speedtest to the limerick server and post your results , please.

Thanks

Hmm,

Limerick:

2.24 down
2.71 up

Dublin:

29.48 down,
2.89 up

I seem to recall mention before that the Limerick node was always a bit screwed up.

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#4 24-11-2010 12:43pm
Shammy

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Spear wrote: »

Hmm,

Limerick:

2.24 down
2.71 up

Dublin:

29.48 down,
2.89 up

I seem to recall mention before that the Limerick node was always a bit screwed up.

The problem is i am with a different provider and find it near impossible to play online with upc users, i thought it was my connection until a mate told me he did this . I did a tracert on it and it seem before upc can hit limerick it stops off in the States :eek:

edit: only had a problem connecting with upc customers since last thursday , so now i'm wondering if its the same for anyone else in limerick that isnt with upc.

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#5 24-11-2010 12:44pm
jeckle

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#6 24-11-2010 12:46pm
Spear

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Shammy wrote: »

The problem is i am with a different provider and find it near impossible to play online with upc users, i thought it was my connection until a mate told me he did this . I did a tracert on it and it seem before upc can hit limerick it stops off in the States :eek:

That sounds very weird and very unlikely, can I see the tracert results?

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#7 24-11-2010 12:48pm
Shammy

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Spear wrote: »

That sounds very weird and very unlikely, can I see the tracert results?

Not really when you look at the ping times.
I'll pm you the results.

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#8 24-11-2010 12:49pm
Croc

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#9 24-11-2010 9:20pm
DemoniK

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don't assume it's a UPC issue
the speedtest.net server in limerick is run by a 3rd party if I remember and it can be an issue with them.

I never use the Limerick server for testing - even for other providers.
(currently seeing over 300ms ping)

Have no issue with connecting with other UPC or non-UPC in Limerick or other parts of the country

EDIT
Found the links I was looking for - first up here from boards http://www.boards.ie/vbulletin/showthread.php?t=2055687896
And if you click on the server for Limerick it's now Arra comms http://www.arra.ie/index.php/about-us.html

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#10 24-11-2010 9:56pm
thefinalstage

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The limerick servers are messed up on speedtest.net

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#11 24-11-2010 10:33pm

DemoniK

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update for others
Shammy and I tracert to each other and there is indeed a routing issue between his provider and UPC

here's the results (removed our public IPs)

======================
From DemoniK (UPC) to Shammy
======================

Tracing route to Shammy over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  READYSHARE [192.168.1.1] 
  2    23 ms    12 ms    11 ms  DemoniK 
  3    13 ms    12 ms    20 ms  188.141.126.81 
  4    19 ms    50 ms    17 ms  089-101-175110.ntlworld.ie [89.101.175.110] 
  5   110 ms   110 ms   119 ms  fr-par02a-rd2-gi-13-0-0.aorta.net [213.46.160.97] 
  6   119 ms   109 ms   109 ms  84-116-130-30.aorta.net [84.116.130.30] 
  7   110 ms   111 ms   110 ms  us-nyc01b-ri1-ge-0-1-0.aorta.net [213.46.190.178] 
  8   178 ms   179 ms   179 ms  xe-8-3-0.edge1.NewYork1.Level3.net [4.78.164.221] 
  9     *        *        *     Request timed out.
 10   216 ms   217 ms   217 ms  te0-1-0-4.mpd21.jfk02.atlas.cogentco.com [154.54.31.1] 
 11   291 ms   286 ms   292 ms  te0-2-0-1.ccr21.lpl01.atlas.cogentco.com [154.54.31.190] 
 12   295 ms   287 ms   287 ms  te3-2.ccr01.man01.atlas.cogentco.com [130.117.51.253] 
 13     *        *      296 ms  te1-1.ccr01.dub01.atlas.cogentco.com [130.117.3.213] 
 14   299 ms   294 ms   294 ms  149.6.4.242 
 15   322 ms   312 ms   297 ms  79.140.208.42 
 16     *        *        *     Request timed out.
 17   300 ms   300 ms   303 ms  Shammy 

Trace complete.

======================
From Shammy to DemoniK	
======================

Tracing route to DemoniK over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 3 ms 1 ms 1 ms Shammy
3 2 ms 5 ms 1 ms 10.200.2.33
4 4 ms 4 ms 4 ms 10.200.2.5
5 16 ms 9 ms 9 ms 79.140.208.1
6 10 ms 10 ms 12 ms te2-3.250.ccr01.dub01.atlas.cogentco.com [149.6.4.241]
7 13 ms 13 ms 16 ms te1-4.ccr01.man01.atlas.cogentco.com [130.117.3.214]
8 15 ms 17 ms 17 ms te0-1-0-4.ccr21.lpl01.atlas.cogentco.com [130.117.51.254]
9 84 ms 90 ms 89 ms te0-3-0-4.ccr21.ymq02.atlas.cogentco.com [154.54.6.141]
10 110 ms 114 ms 112 ms te0-2-0-6.mpd22.ord01.atlas.cogentco.com [66.28.4.57]
11 122 ms 128 ms 116 ms te0-2-0-3.mpd22.mci01.atlas.cogentco.com [154.54.6.253]
12 126 ms 127 ms 126 ms te4-7.mpd01.dfw01.atlas.cogentco.com [154.54.25.205]
13 129 ms 130 ms 132 ms te2-1.mpd01.dfw03.atlas.cogentco.com [154.54.7.46]
14 131 ms 128 ms 128 ms te-3-2.car3.dallas1.level3.net [4.68.110.109]
15 133 ms 140 ms 127 ms ae-92-90.ebr2.dallas1.level3.net [4.69.145.243]
16 130 ms 134 ms 130 ms ae-3-3.ebr2.newyork1.level3.net [4.69.137.122]
17 133 ms 125 ms 124 ms ae-72-72.csw2.newyork1.level3.net [4.69.148.38]
18 128 ms 129 ms 127 ms ae-2-79.edge1.newyork1.level3.net [4.68.16.78]
19 207 ms 219 ms 210 ms upc-broadba.edge1.newyork1.level3.net [4.78.164.222]
20 311 ms 309 ms 307 ms us-nyc01c-rd1-gi-13-0-0.aorta.net [213.46.190.181]
21 293 ms 303 ms 302 ms uk-lon02a-rd1-pos-12-0.aorta.net [213.46.160.125]
22 278 ms 282 ms 288 ms 84.116.132.241
23 301 ms 303 ms 303 ms 84-116-130-242.aorta.net [84.116.130.242]
24 293 ms 318 ms 293 ms 089-101-175109.ntlworld.ie [89.101.175.109]
25 309 ms 305 ms 309 ms 188.141.126.85
26 324 ms 324 ms 322 ms DemoniK

Trace complete.

I've opened a support request with UPC.
Clearly some Database somewhere is missing something....

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#12 24-11-2010 11:33pm
Enigma IE

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Must be a dodgy router (bad route) in Limerick vicinty. Packets going to the US then back to Limerick.

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#13 25-11-2010 10:59am
Pataman

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Limerick:

Dublin:

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#14 25-11-2010 12:00pm
Shammy

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thelastangryman wrote: »

The limerick servers are messed up on speedtest.net

Heres mine (not with upc btw)

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#15 26-11-2010 12:04am
teddy b123

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some of you bight find this a bit interesting https://www.inex.ie/technical/peeringmatrix

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#16 26-11-2010 12:13am
bryaner

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Holy fcuk..

The ping is the big one..

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#17 26-11-2010 12:19am
bryaner

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#18 26-11-2010 3:04pm
game4it70

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#19 28-11-2010 3:54pm
bkehoe

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Noticed the issue between UPC and Cogentco ourselves too. I think they should normally peer with each other at LINX in London but for the last week or so this has been happening in New York. Result is 250ms pings to Cogentco customers in Ireland and poor unreliable bandwidth. Anyone know how to report this to someone to get it fixed - I can't imagine trying to explain this to the average telephone support chap at UPC :rolleyes:

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#20 29-11-2010 10:09am
DemoniK

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email them - or do something at least.
The more of us that do, the better the chance of getting it resolved. If we all sit back and do nothing it will stay like this

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#21 29-11-2010 10:18am
Kells...

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#22 29-11-2010 2:18pm
vibe666

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DemoniK wrote: »

email them - or do something at least.
The more of us that do, the better the chance of getting it resolved. If we all sit back and do nothing it will stay like this

ditto. you need to keep emailing support@upc.ie (or calling them if you can cope with that).

report the problem and then keep emailing every couple of days for status updates.

a lot of the problem solving is a reactive process, so they need people to log calls to know who is affected and how badly.

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#23 29-11-2010 2:22pm
Simply Red

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#24 29-11-2010 4:16pm
Enigma IE

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I've logged a call with UPC also, lets see if they come back with anything.

Enigma IE wrote: »

Must be a dodgy router (bad route) in Limerick vicinty. Packets going to the US then back to Limerick.

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#25 02-12-2010 1:20pm
Enigma IE

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Enigma IE wrote: »

I've logged a call with UPC also, lets see if they come back with anything.

I got a response from customer support saying the issue is with Xbox,PS they dont support 3rd party equipment!! Clowns. I expected as much to be honest.

I sent them result of the speedtest, just to highlight the unacceptable latency and round drop times. I doubt they will be doing anything about it.

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#26 02-12-2010 4:37pm
Enigma IE

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Enigma IE wrote: »

I got a response from customer support saying the issue is with Xbox,PS they dont support 3rd party equipment!! Clowns. I expected as much to be honest.

I sent them result of the speedtest, just to highlight the unacceptable latency and round drop times. I doubt they will be doing anything about it.

I just got a call from UPC regarding the issue. The guy was decent enough actually, he sounded like a gamer. He said UPC packets have always gone to NYC and back (its their least cost route), but said the latency should only be about 60 ms, not 300+ms which is what most of us are getting. They are aware of the issue alright, but he didn't give the impression of any quick fix.

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#27 02-12-2010 5:09pm
DemoniK

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Enigma IE wrote: »

I just got a call from UPC regarding the issue. The guy was decent enough actually, he sounded like a gamer. He said UPC packets have always gone to NYC and back (its their least cost route), but said the latency should only be about 60 ms, not 300+ms which is what most of us are getting. They are aware of the issue alright, but he didn't give the impression of any quick fix.

got the same call...
I think 200ms to NY is pretty reasonable from previous providers - the problem is more the why meet there when cogent has servers in EU!
He's passed it on inwards - will see

We just have to keep raising tickets

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#28 02-12-2010 5:16pm
Shammy

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DemoniK wrote: »

got the same call...
I think 200ms to NY is pretty reasonable from previous providers - the problem is more the why meet there when cogent has servers in EU!
He's passed it on inwards - will see

We just have to keep raising tickets

I have my provider sending an e-mail to cogent , i'll let ye know there response when i do.

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#29 02-12-2010 5:35pm
Enigma IE

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DemoniK wrote: »

got the same call...
I think 200ms to NY is pretty reasonable from previous providers - the problem is more the why meet there when cogent has servers in EU!
He's passed it on inwards - will see

We just have to keep raising tickets

He mentioned they have an alternate route to Switzerland, but typically the NYC route was faster. He did say the round trip time is usually 60ms, so not reason why they can't sort it out. It's probably an overworked edge router somewhere that needs upgrading or replacing.

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#30 02-12-2010 6:08pm
DemoniK

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just got another phone call
Apparently quite a few people have reported the same problem
well done lads...

They asked me for a few IP Addresses to test with - and I provided.

He said they're not too far from resolving it...
Fingers crossed.

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#31 02-12-2010 6:14pm
Enigma IE

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DemoniK wrote: »

just got another phone call
Apparently quite a few people have reported the same problem
well done lads...

They asked me for a few IP Addresses to test with - and I provided.

He said they're not too far from resolving it...
Fingers crossed.

I just got same call, 2nd call... looking for my tracert results to Shammy.

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