Originally Posted by Noopti
This seems to be one of the more common PS3 faults. Happened me a couple of months ago on my 40GB. Hadn't got receipt from HMV, so rang Sony and they just took my details and arranged a courier to pick up the console.
Got a new (refurb I presume) 80GB with a Dual Shock back in about 4 days. Very happy with the service Sony gave me.
I assume your machine was in warranty--they can probabley tell from the serial number. Sony customer service told me policy was an industry std 12 month guarantee then pay up your 160 for an exchange console. (no exceptions). Offered a free game to console me! pathetic. They said that because the ps3 was so technical there were bound to be faults!
Its says alot about Sony if this is how they treat customers. If its a common fault it is probabley due to sony geting sub standard lasers from their suppliers! That is a Sony manufacturing problem which should have been addressed by a recall. It is not the end user who should have to pay the bill for a defective part.