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upc phone line with sky multiroom

  • 18-02-2009 06:06PM
    #1
    hunggar
    Registered Users, Registered Users 2 Posts: 112 ✭✭


    hi does anyone know if the phone service with ntl/chorus will work with sky multiroom?
    thanks


«1

Comments

  • #2
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    yep it does as its taken from the Eircom lines. Even works with Vodafone@Home, and Talk Talk.


  • #3
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    Danny_B wrote: »
    yep it does as its taken from the Eircom lines. Even works with Vodafone@Home, and Talk Talk.

    I thought ntl/chorus was VOIP? Doesnt use the eircom phone lines?


  • #4
    Tony
    Registered Users, Registered Users 2 Posts: 11,365 ✭✭✭✭Tony


    Thats my understanding too

    snaps wrote: »
    I thought ntl/chorus was VOIP? Doesnt use the eircom phone lines?

    Owner: satellite.ie



  • #5
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    AH BLAST!!! I forgot they changed their thingymabob:o

    "Our phone service is an innovative service which uses the same cable that provides our TV and Broadband services to your home instead of the traditional telephone lines used by other phone operators." (Direct from UPC website)


  • #6
    Tony
    Registered Users, Registered Users 2 Posts: 11,365 ✭✭✭✭Tony


    UPC/NTL/Chorus have never been compatible with sky dial back, not sure what you think has changed?

    Owner: satellite.ie



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  • #7
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    Tony wrote: »
    UPC/NTL/Chorus have never been compatible with sky dial back, not sure what you think has changed?

    I had chorus phone service about 3 years ago(i think) and had multiroom with sky. Never had a problen with call back.


  • #8
    Tony
    Registered Users, Registered Users 2 Posts: 11,365 ✭✭✭✭Tony


    Was it landline or cable? NTL uses voip which certainly was not compatible 3 yrs ago only a very few voip providers have cracked this problem.

    Danny_B wrote: »
    I had chorus phone service about 3 years ago(i think) and had multiroom with sky. Never had a problen with call back.

    Owner: satellite.ie



  • #9
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    Tony wrote: »
    Was it landline or cable? NTL uses voip which certainly was not compatible 3 yrs ago only a very few voip providers have cracked this problem.

    It was landline Tony.


  • #10
    Tony
    Registered Users, Registered Users 2 Posts: 11,365 ✭✭✭✭Tony


    Obviously that explains it then

    Danny_B wrote: »
    It was landline Tony.

    Owner: satellite.ie



  • #11
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    Guess so. :D Sorry for any confusion


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  • #12
    hunggar
    Registered Users, Registered Users 2 Posts: 112 ✭✭hunggar


    ok now im confused so are ye saying the phone line wont work with sky multiroom. the girl on the phone from ntl/chorus said their phone line uses fibre optic cables.
    i thought they just needed a phone line so they know you havent given one of the boxes to someone else?


  • #13
    Tony
    Registered Users, Registered Users 2 Posts: 11,365 ✭✭✭✭Tony


    Its VOIP so has not worked to date but only NTL can answer definitively whether the issue has been fixed. Magnet are in the same position AFAIK

    Owner: satellite.ie



  • #14
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    what exactly is the problem with VOIP and sky boxes calling back?


  • #15
    Tony
    Registered Users, Registered Users 2 Posts: 11,365 ✭✭✭✭Tony


    Probelm is it does not work correctly in the same way as a fax does not always work with voip

    snaps wrote: »
    what exactly is the problem with VOIP and sky boxes calling back?

    Owner: satellite.ie



  • #16
    bugfreebob
    Registered Users, Registered Users 2 Posts: 233 ✭✭bugfreebob


    hunggar wrote: »
    hi does anyone know if the phone service with ntl/chorus will work with sky multiroom?
    thanks

    Just curious - but why on earth would you want to keep NTL/Chorus (lousy service, no HD etc. etc.) if you have Sky?

    I don't know if it's connected, but I have difficulty getting through to a friend on his NTL phone when his NTL Broadband is busy. It seems to clog up in the evenings - Broadband speed slow and phone busy. My understanding is that the whole neighbourhood shares one NTL cable vs separate cable each for normal landlines.


  • #17
    hunggar
    Registered Users, Registered Users 2 Posts: 112 ✭✭hunggar


    @ bugfree bob - i dont have any services at the moment. just after moving into a house and i want to get sky+ and multiroom but sky want a phone line for it. so was going to get the phone service from chorus coz its quick and cheap.


  • #18
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    you might as well get the whole lot from ntl/chorus. TV, multiroom, phone and broadband. Some good deals about as far as i know now?


  • #19
    watty
    Registered Users, Registered Users 2 Posts: 32,461 ✭✭✭✭watty


    It's better value to just get Broadband/Phone from UPC (ntl/Chorus) and Satellite (free and/or Sky) for TV.


  • #20
    ciarancummins
    Closed Accounts Posts: 46 ✭ciarancummins


    I just got Sky+HD in today, upgraded from sky. I have UPC phone using their voip. I use upc for phone and broadband (20Mbit!), and there was no problem with the callback anymore during installation. I was worried too. In fact, their callback system was down for a while today which caused a bit of a delay. Just make sure to use the telephone port 1 on the UPC cable voip/bb box.

    now all I need is a good, proven, hdmi splitter so i can use my tv and projector from the single HDMI output on the sky+hd box.

    hope this helps other people.
    Ciaran


  • #21
    Kristok
    Closed Accounts Posts: 2,464 ✭✭✭Kristok


    snaps wrote: »
    what exactly is the problem with VOIP and sky boxes calling back?

    Afaik its got to do with the frequencies available, your standard phone line has a wider range while voip has a restriced range just for voice. Phones work but fax's dial up internet and things like sky would struggle to make a connection given the available bauds (think thats right word).


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  • #22
    gnu
    Registered Users, Registered Users 2 Posts: 349 ✭✭gnu


    I have Sky+ multiroom and found it hard to get a definitive answer about compatibility with NTL's phone service. Sky were no help. NTL said they thought that maybe it could be used with Sky+ but not with HD.

    Anyway, I took a gamble and got the NTL phone service and no problems at all with Sky.


  • #23
    bigpaddy2004
    Registered Users, Registered Users 2 Posts: 1,078 ✭✭✭bigpaddy2004


    Danny_B wrote: »
    yep it does as its taken from the Eircom lines. Even works with Vodafone@Home, and Talk Talk.

    Danny perhaps you are talking about the wireless local loop Chorus used to use a few years back for their telephone service....square antenna on roof like fixed wireless broadband? This only lasted a 2/3 years as they lost the license in the end. You COULD dial out on a Sky box with this system.


  • #24
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    bigpaddy2004 wrote: »
    Danny perhaps you are talking about the wireless local loop Chorus used to use a few years back for their telephone service....square antenna on roof like fixed wireless broadband? This only lasted a 2/3 years as they lost the license in the end. You COULD dial out on a Sky box with this system.

    Yea idiot boy here forgot they dont use them anymore my apologies!!:D


  • #25
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    According to another post on boards the sky callback feature works on upc phonelines.

    Check out the forum linked below, its about half way down, has pictures and all of it working....

    http://boards.ie/vbulletin/showthread.php?t=2055330370&page=2


  • #26
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    Ah had a look at that thread.. so it does work..well that confused me a little but now im clear on it.:)


  • #27
    Bluefish
    Registered Users, Registered Users 2 Posts: 133 ✭✭Bluefish


    Hi all two quick questions:

    ~Do UPC allow you to only take out Broadband (and not digital tv aswell). I have sky and want to keep sky, as I seem to remember asking NTL (a couple of years ago) about only getting broadband and was told I needed to get TV also.

    ~If I got UPC and their Phone service how would I set it up that all the phone points are connected? Where would the router need to go? I have a pc connect by LAN so the upc router would need to be close by.

    Thanks in advance

    Bluefish


  • #28
    Jip
    Closed Accounts Posts: 3,418 ✭✭✭Jip


    First question, yes, you pay an additional €6 per month or so to get their phone and broadband without t.v.
    As for the second question, it all depends on your setup. The router is usually left by your NTL point though.


  • #29
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    I know that other UPC users have reported the sky callback working with UPC phonelines but the worrying side of me is convinced that mine wont work when sky come to install on thursday.

    I have an old sky digibox with card in my attic. If I connect this up and do the new installation test to check the callback will it renew any old subscription on the old card?


  • #30
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    Just tested the UPC phone connection by using dial-up to eircom net. It worked perfectly! I even browsed around a bit to see if it was as bad as we all remember...
    It was alot faster than I remember dial-up being, but was still painfully slow by todays standards (Waiting for pictures to load was the strangest part!!)


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  • #31
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    Sorry for dragging up an old thread but I said I would post an update for anyone searching for an answer in the future.

    Got my Sky + and Sky HD boxes installed last Thursday, both connected to UPC phone line. Installer first claimed he could not do the installation due to lack of eircom phone line but luckily I convinced him to try it at least.

    He installed both boxes, did new installation, box attempted a callback and failed, we retried the callback a second time and it worked!

    Same thing happened on both boxes...First attempt would fail and second attempt would work.

    I can now access all interactive features including checking my SKY bill via the red button but when doing this the connection fails once then works upon retry. Not perfect but it works well enough for me.

    Only question I have now is when sky sends the signal to the boxes to phone home will they retry immediately when the callback fails or just give up after a single try. I'm hoping they try a second callback immediately as this would be successful but if they don't I fear sky will contact me regarding the failed callbacks!!


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