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UPC Price increase??

13

Comments

  • Registered Users, Registered Users 2 Posts: 100 ✭✭tb66


    Im on The Essential Bundle Anywhere 150 package and rang today to see what i was gaining from the proposed €9.50(less €3.50 online disc)increase.After a while checking the call taker said I was just gaining 1 extra channel but he could offer other packages/options etc at reduced cost.Told him Im happy with what I have but cant justify paying €6.00 extra for 1 channell.He asked was I thinking of switching provoider and when I said yes I got transferred to cust loyality.
    Ended up with a €3 reduction off current price with no increase,bb upped to 50mb.Tied to another 12mths but I was never going to leave anyway.Well worth the call to try save a few bob.


  • Closed Accounts Posts: 687 ✭✭✭Five Lamps


    I got my letter today. Bizarrely they've increased it by 3.50 (account charge) and then discounted by 3.50 as I'm signed up to MyUPC. Net increase zero. Phone charges seem to have gone up.

    Letter still says that I can downgrade or quit. I'm on a Horizon 6mth deal so perhaps why there's no other increase.


  • Registered Users, Registered Users 2 Posts: 3,822 ✭✭✭Morf


    antob wrote: »
    Im on The Essential Bundle Anywhere 150 package and rang today to see what i was gaining from the proposed €9.50(less €3.50 online disc)increase.After a while checking the call taker said I was just gaining 1 extra channel but he could offer other packages/options etc at reduced cost.Told him Im happy with what I have but cant justify paying €6.00 extra for 1 channell.He asked was I thinking of switching provoider and when I said yes I got transferred to cust loyality.
    Ended up with a €3 reduction off current price with no increase,bb upped to 50mb.Tied to another 12mths but I was never going to leave anyway.Well worth the call to try save a few bob.

    They have protocol not to transfer you unless you explicitly state you want to leave. Nothing unusual there.


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    Got in contact with them this morning. Got my price reduced by just under €10 and got bumped up to the top tier horizon bundle with the top tier phone package and all of our extras (multiroom, basic tv point etc) included as well.

    Here is the direct number for customer loyalty if you don't want the hassle of having to talk to sales/accounts first.

    061 272 190


  • Registered Users Posts: 214 ✭✭smokie72


    Did you actually get a letter from them or did you just ring them up gavmcg92?


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    smokie72 wrote: »
    Did you actually get a letter from them or did you just ring them up gavmcg92?

    Didn't get any confirmation of a price increase. I did, however, know that my multiroom charge was going up to 11 so I didn't need the letter to argue for a new deal.

    Didn't even have to mention that I wanted to cancel. Before I got a chance to say anything, the girl in loyalty told me that because we have been with them since 2001 that she would do something for us.

    Mind you, I'm ringing back in the next few days to see why I wasn't offered the half price deal for 12 months.


  • Registered Users, Registered Users 2 Posts: 2,249 ✭✭✭pippip


    Previous - Tv (select extra + HD) 30mb broadband, + one multiroom = €75.50

    they wanted 7.50 extra so rang them and said I wanted to cancel.

    Now - Horizon (essential) 120mb broadband + one multiroom = €61 for 12months


    The first woman was trying to sell me the phone package even though I kept telling her I had an unlimited bill pay mobile and had no interest. She was offering me new packages that were the same price as the increase.

    Insisted on canceling and loyalty dept first tried to cut my channels but then offered me the same as I had for €68. I told them it was still too little of a service for that money and would like the horizon box. Eventually talked him down to €61 after 30mins of discussing how I would like Horizon even with its problems.
    I was exhausted at that stage so just accepted.

    Until next time upc....


  • Registered Users, Registered Users 2 Posts: 1,463 ✭✭✭fifib


    quick question guys - if we change our bundle from digital value + to horizon select will we have to sign up to contract for another year?


  • Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭deravarra


    fifib wrote: »
    quick question guys - if we change our bundle from digital value + to horizon select will we have to sign up to contract for another year?

    Short answer - yes. Any upgrade/downgrade/change will put you on another 12 month contract


  • Registered Users Posts: 13 Liberty boy


    I have just received an e-mail from UPC saying to sign up to something called Auto Pay, or I will be charged an extra €3.75 per bill. What a shower, I have just signed up for a new 12 month contract and nothing was mentioned about this extra charge they were introducing. Has anyone else got this e-mail. I would leave tomorrow except they would charge me €200 for breaking my contract.


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  • Registered Users, Registered Users 2 Posts: 3,609 ✭✭✭dubrov


    You can cancel for free as they have changed the T&Cs of your contract.

    Ring them and I'm sure they will confirm the same.


  • Registered Users, Registered Users 2 Posts: 1,861 ✭✭✭Cushie Butterfield


    I have just received an e-mail from UPC saying to sign up to something called Auto Pay, or I will be charged an extra €3.75 per bill. What a shower, I have just signed up for a new 12 month contract and nothing was mentioned about this extra charge they were introducing. Has anyone else got this e-mail. I would leave tomorrow except they would charge me €200 for breaking my contract.
    Auto-Pay is their word for direct debit. They charge an administration fee of €3.75 if you don't pay by direct debit. They are doing away with this charge from March 1st:

    Removal of the Payment Administration Fee

    In addition, the €3.75 Payment Administration Fee will be removed so customers who do not pay by Direct Debit will no longer see this fee on their bills from 1 March.



    http://www.upc.ie/pricechanges/


  • Registered Users Posts: 13 Liberty boy


    Thanks Cushie Butterfield that's a relief. I thought I was going to have another row with UPC. Why do they tell you about an extra charge if they are doing away with it ? Does the left hand know what the right hand is doing?


  • Registered Users, Registered Users 2 Posts: 23,655 ✭✭✭✭ted1


    Thanks Cushie Butterfield that's a relief. I thought I was going to have another row with UPC. Why do they tell you about an extra charge if they are doing away with it ? Does the left hand know what the right hand is doing?

    there not allowed charge for Non Direct Debit. so they are removing that charge.

    however they are allowed discount for Direct Debits, so thy are increasing the base price and then discounting the fee if you pay by direct debit.


  • Registered Users Posts: 13 Liberty boy


    ted1 wrote: »
    there not allowed charge for Non Direct Debit. so they are removing that charge.

    however they are allowed discount for Direct Debits, so thy are increasing the base price and then discounting the fee if you pay by direct debit.

    Very clever by UPC. So everybody take note, there will be a monthly charge of €3.75 for those who don't sign up to Auto Pay. Anybody ringing up for a new deal remember to ask about Auto Pay charge.


  • Registered Users, Registered Users 2 Posts: 9,806 ✭✭✭lertsnim


    deravarra wrote: »
    Short answer - yes. Any upgrade/downgrade/change will put you on another 12 month contract

    So if I decided to cancel Setanta Sports it would put me on another 12 month contract?


  • Closed Accounts Posts: 5,309 ✭✭✭former legend


    lertsnim wrote: »
    So if I decided to cancel Setanta Sports it would put me on another 12 month contract?

    No; premium channels like sports and movies are separate to your basic contract. Every summer, I cancel my Sky Sports and then reactivate it in the autumn, it doesn't re-start my contract.


  • Registered Users, Registered Users 2 Posts: 625 ✭✭✭wild turkey


    I currently have a sky box with rf 1 & rf 2 out thats split into two rooms but was considering changing to UPC
    They told me it would be €8 or €11 for hd box per extra box from 1st of march

    are either of these boxes splittable like the sky box ?


  • Registered Users Posts: 89 ✭✭Clare in Exile


    Have been following this thread with interest. My father has a contract with UPC, currently has the basic TV pack (analogue, 14 channels). Anyway, for this he is paying €330 per annum (plus the nice €3.75 payment administration fee). He also received that letter re the contract changes (ie, if he didn't sign up to My UPC he'd be hit with an additional fee for the same service he was getting).

    So, he's looking for a package that has all the basic channels (Irish, plus BBC, ITV, Sky News, Setanta Ireland etc).

    Any thoughts/ideas? His contract with UPC relates only to TV - should I consider switching to their basic digital package, is it worth giving SKY a shout (they don't have Setanta though, do they?) or maybe consider Eircom's eVision?

    Any ideas greatly welcomed, this really seems to be an area where knowledge is king...


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  • Registered Users Posts: 2,629 ✭✭✭iba


    Have been following this thread with interest. My father has a contract with UPC, currently has the basic TV pack (analogue, 14 channels). Anyway, for this he is paying €330 per annum (plus the nice €3.75 payment administration fee). He also received that letter re the contract changes (ie, if he didn't sign up to My UPC he'd be hit with an additional fee for the same service he was getting).

    So, he's looking for a package that has all the basic channels (Irish, plus BBC, ITV, Sky News, Setanta Ireland etc).

    Any thoughts/ideas? His contract with UPC relates only to TV - should I consider switching to their basic digital package, is it worth giving SKY a shout (they don't have Setanta though, do they?) or maybe consider Eircom's eVision?

    Any ideas greatly welcomed, this really seems to be an area where knowledge is king...

    AFAIK there is no analogue signal with UPC

    You shoudl phone them.

    Does your dad use a house phone? Does he use internet?

    if so, a package containing all three maybe teh way to go.

    If u want internet stay with UPC

    If you do not want internet, sky maybe cheaper.


  • Registered Users, Registered Users 2 Posts: 3,609 ✭✭✭dubrov


    Analogue is still being broadcast by UPC (well in Dublin 3 anyway).
    If you cancel, they normally don't even bother cutting it off.

    Digital is the same price as analogue so wouldn't cost any more.

    It might be worth switching to Sky though as normally the introductory offers for new custoemrs are good.

    All the UK channels and Irish channels you mentioned except Setanta are available without subscription.

    The UK channels come in from a satellite dish and the Irish channels can be picked up with an aerial.

    The main channels available are listed here:

    http://www.saorview.ie/saorview-combi/channels/

    You then need to buy a combo box (the Ariva 252 costs €100) which is like the UPC/Sky boxes and sits under the TV.

    Apart from the setup fees, you wouldn't have any TV bills going forward.


  • Closed Accounts Posts: 687 ✭✭✭Five Lamps


    Have been following this thread with interest. My father has a contract with UPC, currently has the basic TV pack (analogue, 14 channels). Anyway, for this he is paying €330 per annum (plus the nice €3.75 payment administration fee). He also received that letter re the contract changes (ie, if he didn't sign up to My UPC he'd be hit with an additional fee for the same service he was getting).

    So, he's looking for a package that has all the basic channels (Irish, plus BBC, ITV, Sky News, Setanta Ireland etc).

    Any thoughts/ideas? His contract with UPC relates only to TV - should I consider switching to their basic digital package, is it worth giving SKY a shout (they don't have Setanta though, do they?) or maybe consider Eircom's eVision?

    Any ideas greatly welcomed, this really seems to be an area where knowledge is king...

    Is he happy with what he has? If so, no need to move especially as the price is good (even if it is just analogue).

    Signing up to myUPC is a doddle.


  • Registered Users, Registered Users 2 Posts: 15,659 ✭✭✭✭The Cush


    iba wrote: »
    AFAIK there is no analogue signal with UPC.

    Analogue cable channels in Dublin - http://www.boards.ie/vbulletin/showpost.php?p=88414136&postcount=15


  • Registered Users Posts: 89 ✭✭Clare in Exile


    Thanks for replies. He's happy with what he has, just wanted to see if there were other options out there for him. It seems that he could either stay with what he has or upgrade to digital and get more channels for the same price. So, do people think that he's getting good value at the moment - 14 channels for €28.50 per month? Thanks...


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    Thanks for replies. He's happy with what he has, just wanted to see if there were other options out there for him. It seems that he could either stay with what he has or upgrade to digital and get more channels for the same price. So, do people think that he's getting good value at the moment - 14 channels for €28.50 per month? Thanks...

    To be honest I would upgrade or leave upc and get saorview if it was me. Mainly due to the ability to get the guide and record/pause/rewind live tv.


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  • Registered Users Posts: 89 ✭✭Clare in Exile


    gavmcg92 wrote: »
    To be honest I would upgrade or leave upc and get saorview if it was me. Mainly due to the ability to get the guide and record/pause/rewind live tv.

    Yeah, I know what you're saying but he wants to retain Setanta. He does have Saorview on another TV. If the combo box has Setanta I'd definitely be advising him to go ahead with that...


  • Registered Users, Registered Users 2 Posts: 3,609 ✭✭✭dubrov


    Generally you get better deals if you switch provider but Sky do not have Setanta.

    If you want a good deal, ring UPC and tell them you would like to cancel because the price is too high and you can't afford it anymore. They will put you through to cancellations (loyalty dept.) and they will start offering you deals to stay. I think the best you can get is half price for 12 months.

    Even if they call your bluff (which they won't) you have 30 days to change your mind


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    dubrov wrote: »
    Generally you get better deals if you switch provider but Sky do not have Setanta.

    If you want a good deal, ring UPC and tell them you would like to cancel because the price is too high and you can't afford it anymore. They will put you through to cancellations (loyalty dept.) and they will start offering you deals to stay. I think the best you can get is half price for 12 months.

    Even if they call your bluff (which they won't) you have 30 days to change your mind

    You don't even have to talk about cancelling if you really don't have the intention of leaving. Just use the direct number and ask them what they can do for you. The staff in loyalty are quite nice to deal with they'll try and work something out.


  • Registered Users Posts: 746 ✭✭✭Thegalwayman


    Whats the direct number?


  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    gavmcg92 wrote: »
    You don't even have to talk about cancelling if you really don't have the intention of leaving. Just use the direct number and ask them what they can do for you. The staff in loyalty are quite nice to deal with they'll try and work something out.

    Have to say I got no joy from them. First offer was €3 off then €10. eFibre is actually cheaper for me. Don't watch much TV, so a Saorview/FreeSat would probably be enough. Only problem is don't want a 18mth contract. I ideally like a temporary net connection for 3~6months so I could go back to UPC if it all went badly wrong.


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  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    beauf wrote: »
    Have to say I got no joy from them. First offer was €3 off then €10. eFibre is actually cheaper for me. Don't watch much TV, so a Saorview/FreeSat would probably be enough. Only problem is don't want a 18mth contract. I ideally like a temporary net connection for 3~6months so I could go back to UPC if it all went badly wrong.

    If it's only broadband you're looking at, I believe magnet have no contracts.
    Whats the direct number?

    Direct number for Loyalty is 061 272190


  • Registered Users Posts: 214 ✭✭smokie72


    Rang UPC a couple of weeks ago about the price increase. Didn't receive a letter at the time (got that yesterday). They told me on the phone it was going up so I told them I'm cancelling. Transferred to customer loyalty who offered me a deal but told them I was only really interested in the broadband.

    Anyway I don't really need the broadband now since I got a smartphone so I told I'm giving them 30 days notice. Just got a call this morning from them organising a time to collect the equipment. It was going to cost me over 110 euro a month if I stayed with them. That's over 1300 a year. There are a lot of better things I can do with my money. I'm getting one of those saorview/fta boxes installed when the UPC is gone. Once off bill and a few more bob in my pocket every month, happy days :)


  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    gavmcg92 wrote: »
    If it's only broadband you're looking at, I believe magnet have no contracts....

    The horror stories for them are worse than UPC. :eek:


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    beauf wrote: »
    The horror stories for them are worse than UPC. :eek:

    Really? I'm surprised. They're held in high regard by the likes of Netflix. Guess I'll have to look into it.


  • Registered Users, Registered Users 2 Posts: 3,669 ✭✭✭who_me


    Just received a letter yesterday, saying 'Ignore the previous letter if you received it, the actual price change is 6 euros". (I hadn't received any other letter). Have to love how they phrase it a price change, and not a price increase. Maybe the price is actually going down? Who knows? :rolleyes:


  • Registered Users, Registered Users 2 Posts: 69,551 ✭✭✭✭L1011


    gavmcg92 wrote: »
    Really? I'm surprised. They're held in high regard by the likes of Netflix. Guess I'll have to look into it.

    Had about 50 customers on Magnet business packages, most ADSL2 but one or two on ethernet in a business campus. Service is quite good except for surreal routing issues that happened to one customer, repeatedly. Speeds were always as advertised

    Support are surly, arrogant, very poorly informed on what they're actually supporting and generally incompetent. Sales would do things like forgetting to supply power supplies for VOIP phone handsets...


  • Registered Users, Registered Users 2 Posts: 131 ✭✭lionela


    UPC in a recent letter has informed me that due to increases in programming and operating costs they have regretably put an extra €3.50 pm on my bill( I pay every 6 Mths) and it comes to €42 per year.

    Then contradicts themselves that If I Regester on MyUPC they will not charge me the extra €3.50 per month.

    I have written to Customer Care Manager about this double speak and I have had no reply.

    They already have my name / address / account No. so this "Registering" rubbish is a joke. for instance a secret name / my phone No's/ and my date of birth.
    Wtf has my date of birth to do with UPC.
    I have a basic TV package @ €165 for 6 mths and I do not intend to pay any more.

    I have fully resolved to rewire / install a satelite dish / and ancilliary antenna for local stations ie. RTE TV3 TG4 etc. and UPC can stuff their cable system.


  • Closed Accounts Posts: 687 ✭✭✭Five Lamps


    lionela wrote: »
    UPC in a recent letter has informed me that due to increases in programming and operating costs they have regretably put an extra €3.50 pm on my bill( I pay every 6 Mths) and it comes to €42 per year.

    Then contradicts themselves that If I Regester on MyUPC they will not charge me the extra €3.50 per month.

    I have written to Customer Care Manager about this double speak and I have had no reply.

    They already have my name / address / account No. so this "Registering" rubbish is a joke. for instance a secret name / my phone No's/ and my date of birth.
    Wtf has my date of birth to do with UPC.
    I have a basic TV package @ €165 for 6 mths and I do not intend to pay any more.

    I have fully resolved to rewire / install a satelite dish / and ancilliary antenna for local stations ie. RTE TV3 TG4 etc. and UPC can stuff their cable system.

    Why don't you just register and you don't get charged the extra €42 per year?

    I presume that they use your DOB for security but you don't have to complete that field. It is information that they don't need.

    To rewire/install a sat/saorview system will cost you more than your annual subscription but will save you money in the long run.


  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    I always use the same dummy DOB everywhere.


  • Registered Users Posts: 2,629 ✭✭✭iba


    Five Lamps wrote: »
    Why don't you just register and you don't get charged the extra €42 per year?

    I presume that they use your DOB for security but you don't have to complete that field. It is information that they don't need.

    To rewire/install a sat/saorview system will cost you more than your annual subscription but will save you money in the long run.

    You can install a whole Saorview/Sat system for about €150


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  • Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    iba wrote: »
    You can install a whole Saorview/Sat system for about €150

    You mean self-install, including climbing up ladders with the dish etc?


  • Registered Users Posts: 2,629 ✭✭✭iba


    RainyDay wrote: »
    You mean self-install, including climbing up ladders with the dish etc?

    It is easy to self install and you do not necessarily need ladders. A dish can go on a garden wall. This is mine:

    https://us.v-cdn.net/6034073/uploads/attachments/150428/255375.JPG

    And look at a pic by Snaps too:

    http://www.boards.ie/vbulletin/showthread.php?t=2056020003&page=10

    You can buy a sky dish, cable and LNB on Adverts.ie very cheap - €30 - €40

    and then a receiver from as little as €70 or so - check out the Ariva 120, 150, 152, 250 etc.

    Or you can buy the kits that they sell in Lidl and Aldi for less than €100

    Hope that helps.


  • Registered Users, Registered Users 2 Posts: 9,806 ✭✭✭lertsnim


    It doesn't even need to go on the wall.


  • Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    iba wrote: »
    It is easy to self install and you do not necessarily need ladders. A dish can go on a garden wall. This is mine:

    https://us.v-cdn.net/6034073/uploads/attachments/150428/255375.JPG

    And look at a pic by Snaps too:

    http://www.boards.ie/vbulletin/showthread.php?t=2056020003&page=10

    You can buy a sky dish, cable and LNB on Adverts.ie very cheap - €30 - €40

    and then a receiver from as little as €70 or so - check out the Ariva 120, 150, 152, 250 etc.

    Or you can buy the kits that they sell in Lidl and Aldi for less than €100

    Hope that helps.

    Thanks, nice to see that it's possible. Do you need any special equipment for aligning the dish?

    And to be a bit picky, that's over €200 now, not €150 :P


  • Registered Users Posts: 2,629 ✭✭✭iba


    RainyDay wrote: »
    Thanks, nice to see that it's possible. Do you need any special equipment for aligning the dish?

    And to be a bit picky, that's over €200 now, not €150 :P

    No, you do not need any special equipment.

    No it is not over €200

    You can buy the whole kit in lidl/aldi for less than €100

    or

    You can buy a dish, cable, LNB etc on Adverts.ie for €30 - €50 and a receiver for €70 - €100


  • Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    iba wrote: »
    No, you do not need any special equipment.

    No it is not over €200

    You can buy the whole kit in lidl/aldi for less than €100

    or

    You can buy a dish, cable, LNB etc on Adverts.ie for €30 - €50 and a receiver for €70 - €100

    Its easy when you know how, avoid all satellite dishes sold in Lidl they are complete rubbish...buy a proper dish and if you don't know how to afix properly on your property get someone to do it for you...

    I am forever getting call outs from people using the wrong fixings to hold a dish onto the back of the house etc and the dish hanging off or facing the wrong direction which in the long term costs you more money and time..

    If your confident the best dishes are the triax ones shown in the pics shown above but once again dont waste your money on any dish sold in Lidl no proper installer out there will put them up as they fall apart due to poor manufacturing hence the cheap cost of them in the first place.


  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    Seems to me, to do it right, especially if you want Irish and UK channels and to be able to record while watching another (two Uk channels) and for for than one TV you can't do on the cheap if you want decent equipment.

    I don't see what its got to do with this thread though.


  • Moderators, Technology & Internet Moderators Posts: 11,855 Mod ✭✭✭✭icdg


    beauf wrote: »
    Seems to me, to do it right, especially if you want Irish and UK channels and to be able to record while watching another (two Uk channels) and for for than one TV you can't do on the cheap if you want decent equipment.

    I don't see what its got to do with this thread though.

    Indeed, UPC hasn't been mentioned in ten posts. We've a whole forum for satellite if you want to discuss that.


  • Registered Users, Registered Users 2 Posts: 5,440 ✭✭✭califano


    Is it possible to negotiate a price decrease but not go with tyhe horizon product instead stay with your old router and tv box?.
    Is is also possible to get 200MB on the old white thompson modem?


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  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    You can always try.

    Just to note you'll need Wifi AC and/or Gigbit Lan on your PC/Laptop to get the most out of 200MB.


This discussion has been closed.
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