UPC Price increase??

mccard wrote: »

I called them last week to cancel my package due to price increase. They told me that I am not affected and there is no price increase. Was she trying to fob me off or does it not affect everyone?

Did you get either a letter or an email informing you?

mccard wrote: »

No, just reading this post prompted me to call them last week. I have not received any notifications from them regarding price increase.

When I called she said as you are not using multi-room you are not affected. Just a bit wary as I forgot to ask for anything in writing.

I am currently on the Horizon Max HD package. Phone + BB + TV.

Then if they are telling you that there is no increase, there should not be one.

Call again if you want and ask for re-assurance, that the price you are paying now is the price you are expecting to pay in 6-12 months time ... unless you are on the 6 months at 35 euro....

Note the price you are paying in your DD, and if this changes, they are in breach of the contract by failing to notify you of a change to your contract and you are then free to walk away without penalty

Still waiting for my confirmation. I have two multiroom points in the house so I'm sure I'll be notified soon.

Just got the letter in the post a second ago, it's going up by nearly a tenner a month! Well they can whistle for it, I'll be ringing to cancel this evening.

phasers wrote: »

Just got the letter in the post a second ago, it's going up by nearly a tenner a month! Well they can whistle for it, I'll be ringing to cancel this evening.

Phone them, tell them you are thinking about moving to another provider, and then tell them you want to speak to the customer loyalty department.

I think you will be pleasantly surprised at what they can do for you

Im on The Essential Bundle Anywhere 150 package and rang today to see what i was gaining from the proposed €9.50(less €3.50 online disc)increase.After a while checking the call taker said I was just gaining 1 extra channel but he could offer other packages/options etc at reduced cost.Told him Im happy with what I have but cant justify paying €6.00 extra for 1 channell.He asked was I thinking of switching provoider and when I said yes I got transferred to cust loyality.
Ended up with a €3 reduction off current price with no increase,bb upped to 50mb.Tied to another 12mths but I was never going to leave anyway.Well worth the call to try save a few bob.

antob wrote: »

Im on The Essential Bundle Anywhere 150 package and rang today to see what i was gaining from the proposed €9.50(less €3.50 online disc)increase.After a while checking the call taker said I was just gaining 1 extra channel but he could offer other packages/options etc at reduced cost.Told him Im happy with what I have but cant justify paying €6.00 extra for 1 channell.He asked was I thinking of switching provoider and when I said yes I got transferred to cust loyality.
Ended up with a €3 reduction off current price with no increase,bb upped to 50mb.Tied to another 12mths but I was never going to leave anyway.Well worth the call to try save a few bob.

They have protocol not to transfer you unless you explicitly state you want to leave. Nothing unusual there.

Did you actually get a letter from them or did you just ring them up gavmcg92?

Previous - Tv (select extra + HD) 30mb broadband, + one multiroom = €75.50

they wanted 7.50 extra so rang them and said I wanted to cancel.

Now - Horizon (essential) 120mb broadband + one multiroom = €61 for 12months


The first woman was trying to sell me the phone package even though I kept telling her I had an unlimited bill pay mobile and had no interest. She was offering me new packages that were the same price as the increase.

Insisted on canceling and loyalty dept first tried to cut my channels but then offered me the same as I had for €68. I told them it was still too little of a service for that money and would like the horizon box. Eventually talked him down to €61 after 30mins of discussing how I would like Horizon even with its problems.
I was exhausted at that stage so just accepted.

Until next time upc....

fifib wrote: »

quick question guys - if we change our bundle from digital value + to horizon select will we have to sign up to contract for another year?

Short answer - yes. Any upgrade/downgrade/change will put you on another 12 month contract

You can cancel for free as they have changed the T&Cs of your contract.

Ring them and I'm sure they will confirm the same.

Thanks Cushie Butterfield that's a relief. I thought I was going to have another row with UPC. Why do they tell you about an extra charge if they are doing away with it ? Does the left hand know what the right hand is doing?

ted1 wrote: »

there not allowed charge for Non Direct Debit. so they are removing that charge.

however they are allowed discount for Direct Debits, so thy are increasing the base price and then discounting the fee if you pay by direct debit.

Very clever by UPC. So everybody take note, there will be a monthly charge of €3.75 for those who don't sign up to Auto Pay. Anybody ringing up for a new deal remember to ask about Auto Pay charge.

Have been following this thread with interest. My father has a contract with UPC, currently has the basic TV pack (analogue, 14 channels). Anyway, for this he is paying €330 per annum (plus the nice €3.75 payment administration fee). He also received that letter re the contract changes (ie, if he didn't sign up to My UPC he'd be hit with an additional fee for the same service he was getting).

So, he's looking for a package that has all the basic channels (Irish, plus BBC, ITV, Sky News, Setanta Ireland etc).

Any thoughts/ideas? His contract with UPC relates only to TV - should I consider switching to their basic digital package, is it worth giving SKY a shout (they don't have Setanta though, do they?) or maybe consider Eircom's eVision?

Any ideas greatly welcomed, this really seems to be an area where knowledge is king...