greyhound waste

endofrainbow What question are you asking here, i.e. what is the Consumer Issue?

dudara

http://www.herald.ie/news/bin-firm-ups-rates-for-waiver-customers-29751911.html


Bin firm ups rates for waiver customers

OU812 wrote: »

is it €12.50 per month with an additional standing charge or just €12.50 per month in total ?

1. No Annual Charge
2. No weight Limits
3. No Excess Weight Charge
4. Easy Monthly Payments of €12.50 which is the lowest price in the Dublin waste market.


1-4 above direct from letter sent out - so yes €12.50 per month in total.

This is Waiver customers only.

I just got a letter from Greyhound quoting me an annual charge in full of 250.

http://www.independent.ie/irish-news/latest-bin-charge-hikes-to-hit-pensioners-and-unemployed-29753712.html


PENSIONERS and single people face the prospect of being hit with higher bin charges from January after one of the biggest players in the waste-collection market changed its charging system.

Citybin is €15 a month. No lift charge unless you go over the allowance (I've only done once in the last year by a couple of kg).

http://www.dublinpeople.com/article.php?id=2929&l=100


“Greyhound encourages customers to make full use of the services the company provides, and use their brown bins to maximum capacity, thereby saving money on waste management costs,” Buckley added.


Above is a quote - how will making my Mother pay €12.50 a month regardless of what bins go out make her want to use the brown bin to maximum capacity.

In fact with the pay by weight she was using the brown bin very well but with this new arrangement she will just dump everything into the grey bin.

My Mother just got this e-mail:-

"Dear Customer,

We would like to remind you that your current waste collection service plan is up for renewal soon. We would advise that you to pay your annual service charge as soon as possible in order to to enter the €1,000 One4All Gift Card prize draw and to avoid any disruption to your waste collection service. To enter this free draw all you have to do is pay your annual service charge by the end of this month 30/11/13."


So was the letter wrong or is this e-mail wrong? Annual Charge or no Annual Charge? Getting annoyed with this treatment.

ergo wrote: »

what is the story with this?

we got no letter at all (am Dublin city, southside)

I just checked my online account and says am on the €15.50 a month package (186 per year) :eek: some price jump - also balance is -€16.00 so bins not collected last week - we used to just top up and pay per lift

I presume I'm not on the "waiver" deal but still confused
am afraid to call them in case they bump us up to a more expensive deal if that was possible :eek:

Im in the same boat.

Bin not collected last week. Checked my account to see Im on a €15.50 a month plan and I have racked up a sizable balance.

When did they start charging monthly tariffs?

I dont remember signing up to them...

I have just sent the following complaint to the Minister:

I wish to make a complaint about Greyhound household waste collection which by virtue of it service payment options is pushing household to create waste and not save waste.

3 payment options are available to NEW customers:

1. A flat fee of €175 p.a.
2. €15.50 per month WITH NO WEIGHT RESTRICTION (=€150 p.a.)
3. An annual charge of €59.95 + pay per lift of
a. Black bin €7 per 25kilo + €0.33 per kilo
b. Brown bin €3 per 20 kilo + €0.24 per kilo
c. Green bin free

However as an existing customer who has kept my weight to a minimum, I am being offered option 2 only and being disallowed from option 3, which would encourage me to keep my waste to a minimum!! Based on my waste calculated in the last 12 months, I would pay approximately €100 if option 3 were available.

These 3 options are not being advertised on their website and so most existing customers are unaware of them due to this lack of transparency. Instead, tens of thousands of previous customers are being sent letters as I have been, offering a singular option (option 2) with no weight restriction.

I understand that a waste collection business has to be financially viable but there is also a societal/ environmental cost to tens of thousands of customers being encouraged to put out waste with no weight restriction.

I would be grateful if you could redress this matter on behalf of the country and the environment.

Sincerely,

standhead wrote: »

I have just sent the following complaint to the Minister:

I wish to make a complaint about Greyhound household waste collection which by virtue of it service payment options is pushing household to create waste and not save waste.

3 payment options are available to NEW customers:

1. A flat fee of €175 p.a.
2. €15.50 per month WITH NO WEIGHT RESTRICTION (=€150 p.a.)
3. An annual charge of €59.95 + pay per lift of
a. Black bin €7 per 25kilo + €0.33 per kilo
b. Brown bin €3 per 20 kilo + €0.24 per kilo
c. Green bin free

However as an existing customer who has kept my weight to a minimum, I am being offered option 2 only and being disallowed from option 3, which would encourage me to keep my waste to a minimum!! Based on my waste calculated in the last 12 months, I would pay approximately €100 if option 3 were available.

These 3 options are not being advertised on their website and so most existing customers are unaware of them due to this lack of transparency. Instead, tens of thousands of previous customers are being sent letters as I have been, offering a singular option (option 2) with no weight restriction.

I understand that a waste collection business has to be financially viable but there is also a societal/ environmental cost to tens of thousands of customers being encouraged to put out waste with no weight restriction.

I would be grateful if you could redress this matter on behalf of the country and the environment.

Sincerely,

thanks for doing that - let us know if you get any reply

re my own account - topped it up the €16 to get back to zero and they lifted my green bin the other day...going forward it's a big price increase though

Our bins were never taken when I moved from Greyhound. Eventually we got sick of having 6 bins and I left them out front of our house hoping I would tempt one of those hooded "youths" to steal them or set them on fire.

Unfortunately after 6 months of waiting, Greyhound still had not picked them up and nobody had stolen them so my Dad took them as big storage bins for his shed (I know...he's a hoarder) I don't understand why Greyhound won't pick up there own bins. Surely it's cheaper for them to reuse them.

For what seems the umpteenth time I've been looking at the Greyhound charges for our bins and can't make any sense of them. My wife has telephoned and emailed them and it appears that we are on some monthly tariff - even though when you look at our account they only amount that appears to be charged is for the brown bin but this is not the case.

We've been reluctant to change as the thoughts of having 6 bins around the place while Greyhound gets off their lazy bums to come and collect their bins doesn't appeal.

But regardless of that on the basis that they seem to have a problem explaining how they calculate their charges I'm going to change over to the City Bin Co.- plus on the face of it their tariffs look appealing and at least I'll know why I'm paying what I'm being charged

http://www.independent.ie/irish-news/binmen-save-homeless-mans-life-after-he-is-emptied-into-rubbish-truck-30030119.html

- I wouldn't be surprised if this was staged. Great publicity and of course the boss was available for tv interview.