Samsung Galaxy Tab S & Pro

TheInspector · 29-09-2014 2:05am

Esel wrote: »

'Vegan Leather' and all!

Let me write the blurb: All our leather is sourced from animals who expire (i) naturally from old age/illness or (ii) on the operating table or (iii) accidental roadkill. All our staff are eco-friendly, and come from sustainable resources.

Not slagging you post, btw - just the concept of Vegan Leather as a selling point for an inexpensive tablet case.

Yeah I honestly didn't even read the description, all I seen was the price and saver delivery, feels very nice though, warm to the touch

Otis_taylor2 · 29-09-2014 12:03pm

TheInspector wrote: »

I bought this one

I got a book folio type case from aliexpress. hope it turns out fine.

Sam Mac · 29-09-2014 4:25pm

my order said last night 'preparing for despatch', now this afternoon it still hasn't shipped and went back to saying 'order processed'

Balfey1972 · 29-09-2014 4:30pm

Sam Mac wrote: »

my order said last night 'preparing for despatch', now this afternoon it still hasn't shipped and went back to saying 'order processed'

I ordered mine last Thursday and it's saying the same still 'Order Processed'. I reckon they are waiting on stock even though it says available.

beardybrewer · 29-09-2014 4:37pm

Noticed this was expiring tomorrow so made a snap decision to order the 8.4 S. I would have gladly sat on the fence and mull it over for another month but it seems to get good reviews and £255 made the price pretty competitive compared to all the other models I was considering.

Sam Mac · 29-09-2014 5:30pm

All models are now showing as in stock.

Got on to Samsung who told me my order was cancelled as my bank declined it, rang my bank who said if I place it again it will go through. Fingers crossed.

caffoc · 29-09-2014 5:50pm

caffoc wrote: »

I got the Tab S 10.1 thanks to OP and love it.

How long are yours taking to charge? Mine is plugged in overnight and it is still not at 100% by morning.

My old Ipad would be fully charged by then.

Update...rang Samsung this morning and they have agreed to send a new tab out to us.....only prob is that it is out of stock. Asked them to put a note on our account that we rang within the two period and they will ring us when the tab is available to be dispatched.

mik_da_man · 29-09-2014 8:13pm

Nearly bought one, however the sluggish comments made me think twice.
Went into a Samsung store and had a look, very nice tablet, Slim and looks well, however it is a wee bit slow...
Checked the system and it was running quite high on RAM, and only 2.93 GB out of 16 left free in storage for users files, is that normal?

Have a nexus 5 myself and am used to the snappiness of vanilla android so might hold tough for the next nexus tablet...

TheInspector · 29-09-2014 8:40pm

mik_da_man wrote: »

Nearly bought one, however the sluggish comments made me think twice.
Went into a Samsung store and had a look, very nice tablet, Slim and looks well, however it is a wee bit slow...
Checked the system and it was running quite high on RAM, and only 2.93 GB out of 16 left free in storage for users files, is that normal?

Have a nexus 5 myself and am used to the snappiness of vanilla android so might hold tough for the next nexus tablet...

ULTRA FANBOY RESPONSE INCOMING ;)not a fanboy tho :P

I don't think the tablet is sluggish at all, if used correctly there will be no lag/stutters etc, delete the stupid tablet ux thing thats on the homepage to compete with blinkfeed . I have not seen one and I put it through it paces(make sure you double press home and turn off the double press feature to speed up the home button.).
As for the RAM there cached apps , so they open quicker when pressed , no point in having 3gb of ram when all you want to use is half of it. Even when I have 1mb ram left the tab is blistering fast.

People complaing about it being made of plastic is silly, fair enough its nice to have metal build like the iPad mini but at the end off the day it still feels really really premium and when dropped it will only scuff and not ding.

Thats all for now....

byte · 29-09-2014 9:20pm

Gah, was going to get the Tab S 10.5", but neither the bronze or white are in stock.

Own fault for dithering so long. Hopefully, they return in stock tomorrow.

Wouldn't mind getting a bookcover case for it too, if I do get it. Would people recommend getting the original Samsung one, or would a generic do? I notice it's £50 on Samsung's website, not much different on Amazon.

Sam Mac · 29-09-2014 10:40pm

byte wrote: »

Gah, was going to get the Tab S 10.5", but neither the bronze or white are in stock.

Own fault for dithering so long. Hopefully, they return in stock tomorrow.

Wouldn't mind getting a bookcover case for it too, if I do get it. Would people recommend getting the original Samsung one, or would a generic do? I notice it's £50 on Samsung's website, not much different on Amazon.

Plenty have bought the copy version on AliExpress, looks thew exact same even with Samsung branding, think its about a fiver shipped. Others have also bought the similar looking case from a different brand on Amazon for around 7 pounds, all the links are in the thread.

Personally, for my 8.4, I just bought the Samsung one from Amazon for £35.

GekkePrutser · 30-09-2014 3:28pm

byte wrote: »

Gah, was going to get the Tab S 10.5", but neither the bronze or white are in stock.

Own fault for dithering so long. Hopefully, they return in stock tomorrow.

Same here, I was finally getting close to making up my mind and they disappeared again

The 4G version is still available but it'll cost as much as the WiFi version does in the shop here so if you don't care for 4G there is no benefit.

Sam Mac · 30-09-2014 4:38pm

Seems there is an issue with my order AGAIN.

Order was on 'preparing for despatch' last night, now its gone back to 'order processed'.

beardybrewer · 30-09-2014 4:47pm

Mine too, I don't think we're meant to take the next day delivery seriously.

ripcord · 30-09-2014 4:55pm

Decided to go for the Tab S 8.4 WiFi.

Will return my current LG Gpad 8.3 as the screen wasn't great for viewing outdoors. I'm hoping the screen on this is bright enough to view movies outdoors (as I will use it for watching movies when travelling).

Now to get a case and a 128Gb SD card!

Cheers again, OP!

Sam Mac · 30-09-2014 5:13pm

beardybrewer wrote: »

Mine too, I don't think we're meant to take the next day delivery seriously.

Its worth ringing them to get it escalated.

Sam Mac · 30-09-2014 5:13pm

ripcord wrote: »

Decided to go for the Tab S 8.4 WiFi.

Will return my current LG Gpad 8.3 as the screen wasn't great for viewing outdoors. I'm hoping the screen on this is bright enough to view movies outdoors (as I will use it for watching movies when travelling).

Now to get a case and a 128Gb SD card!

Cheers again, OP!

AMOLED screens are very bright, you should be very happy with this.

grahamor · 30-09-2014 5:27pm

Do you think there's any chance that the 20% discount will continue for a few days ? Know it says September offer but worth asking anyway !

54kroc · 30-09-2014 5:34pm

For anyone looking for a case, I recommend the IVSO ones on Amazon they're not only great value but great quality as well.

beardybrewer · 01-10-2014 9:12am

Ok, I called and he said my order had been flagged by some security/banking check. That's strange as I paid via Paypal and the money has been taken. I was told to reorder it with another payment method, but of course the code has expired now. He took my number but I don't have high hopes of him calling back.

Now I see what you guys mean about Samsung's customer service.

grahamor · 01-10-2014 9:21am

The code has expired but there's a 10% discount on the 8.4 S model.

Probably on some other models too.

byte · 01-10-2014 1:08pm

grahamor wrote: »

The code has expired but there's a 10% discount on the 8.4 S model.

Probably on some other models too.

Yeah, funny how the white Tab S came back into stock this morning... Mind you, I was sure it was 359 sterling this morning, though it's 399 again now.

Ah well.

droidman123 · 01-10-2014 1:26pm

https://www.eglobalcentral.eu/#/product/13866

They also have the 8.4 for €299.

beardybrewer · 01-10-2014 2:29pm

^^^^^^^^^^^ import duties?

With regards to the customer service, I wasn't entirely satisfied with being fobbed off this morning so I rang back. I was told that my order failed a security check (Parcel motel?) but couldn't be told a specific reason. In effect, my current order was cancelled and I would eventually be refunded. I was told to reorder and try a different payment method but had to keep explaining the 20% off code would have been expired. He said a request has gone up to get a new voucher but it wasn't guaranteed I'd get the discount. I said this wasn't good enough and wanted to speak to his manager. He ran off and when he eventually returned he said no... they're all busy. But he did seem more sympathetic this time and had evidentially run upstairs to try to ask someone what was wrong with the order. He said his superior couldn't really see what was wrong either and asked to verify my delivery address and asked all about parcel motel. He seemed earnest that he would call back although I'm doubtful. I'll post a follow-up later.

Sam Mac · 01-10-2014 3:27pm

Order was just cancelled and refunded by Samsung with no explanation, despite an ongoing chat with customer care about why my order hasn't shipped yet. Paid with PayPal. Shocking service.

ripcord · 01-10-2014 3:28pm

Sam Mac wrote: »

Order was just cancelled and refunded by Samsung with no explanation, despite an ongoing chat with customer care about why my order hasn't shipped yet. Paid with PayPal. Shocking service.

Exactly the same for me! Cancelled and refunded for no reason. Is there a number we can call?

Sam Mac · 01-10-2014 3:33pm

ripcord wrote: »

Exactly the same for me! Cancelled and refunded for no reason. Is there a number we can call?

There is a UK number but honestly its easier to message Samsung UK on Facebook. I have a full chat saved from them outlining that it was my bank causing the issues when clearly it was not, as my bank allowed both orders to be debited from my account without issue. I rang my bank to confirm this.

Very annoyed at Samsung for this. Hopefully, since I have proof that my payment was not the issue, I can get the discount again from them, for either their site or possibly Amazon UK.

ripcord · 01-10-2014 3:38pm

Sam Mac wrote: »

There is a UK number but honestly its easier to message Samsung UK on Facebook. I have a full chat saved from them outlining that it was my bank causing the issues when clearly it was not, as my bank allowed both orders to be debited from my account without issue. I rang my bank to confirm this.

Very annoyed at Samsung for this, hopefully, since I have proof that my payment was not the issue, i can get a discount from them, for either their site or possibly Amazon.

Just finished talking to Samsung. They said the payment was rejected by my bank and there is not much they can do about it.

How do I get proof that payment was allowed from my bank?

Sam Mac · 01-10-2014 3:41pm

ripcord wrote: »

Just finished talking to Samsung. They said the payment was rejected by my bank and there is not much they can do about it.

How do I get proof that payment was allowed from my bank?

That excuse is complete BS. They fobbed me off saying the exact same thing to me, I rang my bank and checked my online banking too, the amount was successfully debited from my account (not just on hold/pending, but actually fully debited from my account)

I placed a second order after they cancelled my first order due to 'payment issues' which were never even there in the first place. And now they've gone and cancelled that one too, with no explanation.

Get a screenshot from your online banking showing the amount debited and get on to them straight away on Facebook.

I am doing so right now.

ripcord · 01-10-2014 3:46pm

Sam Mac wrote: »

That excuse is complete BS. They fobbed me off saying the exact same thing to me, I rang my bank and checked my online banking too, the amount was successfully debited from my account (not just on hold/pending, but actually fully debited from my account)

I placed a second order after they cancelled my first order due to 'payment issues' which were never even there in the first place. And now they've gone and cancelled that one too, with no explanation.

Get a screenshot from your online banking showing the amount debited and get on to them straight away on Facebook.

I am doing so right now.

What facebook page are you using? Are you messaging them directly or posting on their timeline? Thanks.

Sam Mac · 01-10-2014 3:49pm

ripcord wrote: »

What facebook page are you using? Are you messaging them directly or posting on their timeline? Thanks.

Samsung UK: https://www.facebook.com/SamsungUK?fref=ts

Message them directly, and keep on at them if they ignore you or fob you off saying 'we'll get back to you' - they've done it to me for the last two days.

What they've done is completely unacceptable, we paid in full for our orders and the address provided is sticking to their 'UK & NI addresses only' terms.

They should really offer us the discount again or else reimburse us the discount amount and let us buy from Amazon UK instead, if they can't be bothered fulfilling paying customers orders.

Balfey1972 · 01-10-2014 3:56pm

Sam Mac wrote: »

Seems there is an issue with my order AGAIN.

Order was on 'preparing for despatch' last night, now its gone back to 'order processed'.

My order done on the 25th has just been refunded by Samsung to my Paypal account. They had emailed me yesterday with a delayed delivery but no date.

Pity as I was looking forward to getting my hands on this piece of kit,

ripcord · 01-10-2014 4:13pm

Sam Mac wrote: »

Samsung UK: https://www.facebook.com/SamsungUK?fref=ts

Message them directly, and keep on at them if they ignore you or fob you off saying 'we'll get back to you' - they've done it to me for the last two days.

What they've done is completely unacceptable, we paid in full for our orders and the address provided is sticking to their 'UK & NI addresses only' terms.

They should really offer us the discount again or else reimburse us the discount amount and let us buy from Amazon UK instead, if they can't be bothered fulfilling paying customers orders.

I just ordered yesterday - so no notification on online banking about the payment. However I just had a conversation with a very nice man from my bank and he confirmed the payment was accepted. No problem their end. Also my paypal online transaction history shows the credit card-to-paypal transaction was completed fine.

Something dodgy here. I won't let this go until I get that tablet for that price.

Sam Mac · 01-10-2014 4:15pm

ripcord wrote: »

I just ordered yesterday - so no notification on online banking about the payment. However I just had a conversation with a very nice man from my bank and he confirmed the payment was accepted. No problem their end. Also my paypal online transaction history shows the credit card-to-paypal transaction was completed fine.

Something dodgy here. I won't let this go until I get that tablet for that price.

Same as me then. PayPal & bank confirmed payment went through perfectly.

I will not be letting this go either. Keep the thread updated with any updates from Samsung.

Sam Mac · 01-10-2014 4:47pm

a Samsung agent rang me just now after I requested a phone call through Facebook message.

She told me they were looking into the issue, and that the financial team told her to tell me that it was a payment issue and billing address mismatch that was causing the issues. This is obviously incorrect, due to the amount being debited and my order saying 'processing dispatch' before being cancelled.

I told her all this, and she told me she will call back tomorrow with an update after she has spoken to her manager and financial team again. She said she is hoping to get a positive resolution and get me my order.

She gave me some contact details:

estore@samsung.com
03307267467

Fingers crossed!

ripcord · 01-10-2014 5:16pm

Sam Mac wrote: »

Same as me then. PayPal & bank confirmed payment went through perfectly.

I will not be letting this go either. Keep the thread updated with any updates from Samsung.

Just finished talking to phone support again.

Apparently, Samsung noticed a lot were being ordered to the Parcel Motel address, so they flagged the address as conspicuous and cancelled any orders going there (making the payment excuse bullsh!t). The guy was very apologetic and there's not much more he can do. He knew it was a forwarding address for delivery to Ireland. He said they have escalated the issue to see if the address will stopped being flagged as dodgy.

What to do? He said to send an email to complaints at uk.help@Samsung.com. Put the order number in the subject. Explain the situation and maybe they can come to some arrangement. He couldn't offer me anything and wasn't even sure if Samsung would offer anything. He realised I had missed the discount, and said to mention this in the email.

It's still a fault on their side. So I'm not giving up. Time to write up a big email.

ripcord · 01-10-2014 5:28pm

Sam Mac wrote: »

a Samsung agent rang me just now after I requested a phone call through Facebook message.

She told me they were looking into the issue, and that the financial team told her to tell me that it was a payment issue and billing address mismatch that was causing the issues. This is obviously incorrect, due to the amount being debited and my order saying 'processing dispatch' before being cancelled.

I told her all this, and she told me she will call back tomorrow with an update after she has spoken to her manager and financial team again. She said she is hoping to get a positive resolution and get me my order.

She gave me some contact details:

estore@samsung.com
03307267467

Fingers crossed!

Actually I was talking to phone support - not online like I said above. That is the number I was using. Apparently a few people in the same boat. I will wait to see what they advise you before I write a big wordy email.

Sam Mac · 01-10-2014 5:41pm

ripcord wrote: »

Actually I was talking to phone support - not online like I said above. That is the number I was using. Apparently a few people in the same boat. I will wait to see what they advise you before I write a big wordy email.

I will let you know as soon as I get a reply back. She was very apologetic in fairness so hoping for a good resolution.

beardybrewer · 01-10-2014 8:26pm

Thanks for sharing the updates on your orders. Of course, I was never phoned back. I ordered on the 29th so assume my cancellation and refund are just a day or two behind yours. I'll try them again tomorrow and see if I can talk to a manger or someone up the chain. Clearly the peons who answer are just 1st line support who only see a general security/bank flag. They don't have any details and can't help us.

Has anyone managed to speak to a 2nd or 3rd line support person or a manager? If so what was their name/email/direct line?

MagicMarker · 01-10-2014 8:42pm

Sounds like they may have ran out of stock?

Sam Mac · 01-10-2014 9:39pm

MagicMarker wrote: »

Sounds like they may have ran out of stock?

Nope. The 8.4 tablets were always in stock, and this was confirmed by Samsung customer care too.

podgeandrodge · 02-10-2014 10:31am

Is this deal still on? Couldn’t purchase a 10.5 one...

Dziabong · 02-10-2014 11:12am

Hello , got a white 10.5 galaxy tab S for sale if anyone interested , brand new eu model.

TheInspector · 02-10-2014 11:40am

Dziabong wrote: »

Hello , got a white 10.5 galaxy tab S for sale if anyone interested , brand new eu model.

You're best off to deal with that in Pm, you will be breaching rules.

beardybrewer · 02-10-2014 12:56pm

Here's the latest: Called and asked immediately to speak with a manager. I was put on with Dianne, a Sr. Advisor. She was very familiar with the situation and knew that the flag had nothing to do with bank/paypal but the delivery address to Parcel Motel. She said they are working on the problem and that the issue is being looked at by their logistics team. It could be a week or more before anything is decided and implemented on their end. In the meantime she assured me my current order would be cancelled. There was no possibility of changing the address once the order is in the system. Even if they do eventually allow deliveries to Parcel Motel in the future, this won't help anyone who is missing out on the discount.

So again I explained my biggest concern was the 20% discount. She said this was something she could do something about. She would talk to the sales team and see if they would generate a personal discount code. I told her if she could get me a new code I'd have it delivered to an alternate UK address (a friend). I asked about the turnaround time on the new code and she seemed to indicate it would be today or tomorrow and she would ring me. We left it that if I didn't hear from her I would ring her Monday for an update on the new code.

ripcord · 02-10-2014 2:07pm

beardybrewer wrote: »

Here's the latest: Called and asked immediately to speak with a manager. I was put on with Dianne, a Sr. Advisor. She was very familiar with the situation and knew that the flag had nothing to do with bank/paypal but the delivery address to Parcel Motel. She said they are working on the problem and that the issue is being looked at by their logistics team. It could be a week or more before anything is decided and implemented on their end. In the meantime she assured me my current order would be cancelled. There was no possibility of changing the address once the order is in the system. Even if they do eventually allow deliveries to Parcel Motel in the future, this won't help anyone who is missing out on the discount.

So again I explained my biggest concern was the 20% discount. She said this was something she could do something about. She would talk to the sales team and see if they would generate a personal discount code. I told her if she could get me a new code I'd have it delivered to an alternate UK address (a friend). I asked about the turnaround time on the new code and she seemed to indicate it would be today or tomorrow and she would ring me. We left it that if I didn't hear from her I would ring her Monday for an update on the new code.

I'm still waiting to hear back from the facebook page (they should message me today). I would be happy with a new discount code, but is there another Parcel Motel - type service I could use?

GekkePrutser · 02-10-2014 3:58pm

beardybrewer wrote: »

So again I explained my biggest concern was the 20% discount. She said this was something she could do something about. She would talk to the sales team and see if they would generate a personal discount code.

That'd be class! Especially as they've already discounted their prices by 10% since the Sky deal finished so your new discount will probably come on top of that! As the 10% is just the advertised price now, it's not a coupon that you can't combine. I hope you get that! Would be worth all the calls

Sam Mac · 02-10-2014 4:41pm

My update:

They called me back today, explained that the address had been marked as fraudulent on their system. They said that there have been a few cases of fraud at that shipping address.

He promised me my 20% discount no matter what happens so I am happy there, however he has not guaranteed that they will allow ParcelMotel to be used in the future.

are there any other services like PM to use?

beardybrewer · 02-10-2014 5:11pm

I got a call back from Dianne which I thought would be regarding my new voucher. However, to my surprise she said the logistics team contacted her and that they might allow the shipment after all. She said they would not cancel my order and to wait to be contacted by them. She took my mobile number and said to expect a call from the Logistics Team in the next 2 business days to answer some security questions (she had no idea what they'd ask). At that point hopefully they will process the order.

So we left it with the possibility that all will eventually work out and if not to call her back next week. Fingers crossed, will continue to post updates and see this through.

ripcord · 02-10-2014 5:13pm

beardybrewer wrote: »

I got a call back from Dianne which I thought would be regarding my new voucher. However, to my surprise she said the logistics team contacted her and that they might allow the shipment after all. She said they would not cancel my order and to wait to be contacted by them. She took my mobile number and said to expect a call from the Logistics Team in the next 2 business days to answer some security questions (she had no idea what they'd ask). At that point hopefully they will process the order.

So we left it with the possibility that all will eventually work out and if not to call her back next week. Fingers crossed, will continue to post updates and see this through.

Hi - what was the number you called? I'm waiting to hear back from them but if I don't hear anything I might call them and ask to speak to this Dianne. Thanks!

Samsung Galaxy Tab S & Pro

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