Cancelled Wiggle Zonda wheel offer

Zonda's - Order placed about 13.10; refunded.

Ordered a set and got a cancellation email too

Waaahhhhhh refunded as well

ckeego wrote: »

Just a question..

From a legal/regulation perspective is there no law in place to prevent a seller such as Wiggle cancelling the orders on the Zondas?

As an aside, I was surprised to see Wiggle in the Bargain Alerts-over the last year/18months there prices have become far from competitive, their delivery cost shift of policy irks me and they have also fcuked up my login and account details:mad:

I was thinking the same thing. Once paid, isn't that a contract?

Unknown Soldier wrote: »

Honestly, don't bother going there.
This happens from time to time on the Bargains forum. A 1,500 euro PC for 5 euro and it not honoured :?

If you do want to go "there", I believe the next step is a phone call to Joe Duffy.

He loves this sh1t.

Obviously zero point in going there. Won't be in a hurry to buy from them again nonetheless.

I went there, because there was no reason given with the refund. Asking the question for asking sake. Not expecting any joy or movement from them mind.

Unknown Soldier wrote: »

Honestly, don't bother going there.

If you do want to go "there", I believe the next step is a phone call to Joe Duffy.

He loves this sh1t.

Well you are right about one thing...It is sh1t-Advertising a very attractive price, getting a whole lot of orders in before the "deal" disappears and then cancelling all of the orders in the hope that people will say "Ah sure what's another 50 or whatever quid, I'll buy them anyway" is wrong.

Unknown Soldier wrote: »

Someone made a mistake, that you are not going to benefit from.

Nah-At that price it wasn't a mistake;I'd believe it was intentional.:mad:

And Nah, I was never going to benefit from it-I bought my Fulcrum 3's from Merlin last year as a proper deal/bargain:rolleyes:

And Nah, you ain't getting a rise out of me this evening with your barrack room lawyering;)

ckeego wrote: »

And Nah, you ain't getting a rise out of me this evening with your barrack room lawyering;)

:rolleyes:

http://www.rte.ie/radio1/liveline/

Also refunded

someone suggested to me that notwithstanding them advertising them as compatible with Shimano/Sram 9/10/11 speed, they actually don't work with them - only with campy?

If that is correct would explain why orders were cancelled. I have no idea but i am sure that if they are compatible with shimano/SRAM someone on here is using them with it. I would assume that they just do two types of hubs depending on which cassette you are going to use, which is why i was asked to select which type i wanted.

letape wrote: »

Surely they offered something for sale and they need to be bound to deliver on that when a customer accepted that offer?

You didn't accept their offer, you made them an offer and they declined.

letape wrote: »

Legally that's not the way this is considered. Something on their website is being offered at whatever price it is, the customer completed the purchase on-line which is an acceptance of the offer.

Actually that is the way it is legally considered. The advertisement on the website is an invitation to treat. You placing an order is an offer. They accepting the order is acceptance and at that point a contract is formed - not when you place an order on the website.

This is why if you find an item in a supermarket with an incorrect pricetag on it the supermarket is not in fact legally obliged to sell you a laptop for E5.99 which would normally be priced at E599.

However : at least in my case they accepted paypal payment and sent me an email accepting the offer - so it would appear that a contract had been concluded at that stage. I could push to insist that they execute the contract. The email does not explicitly state that the order was accepted but it does state:

"You have selected Free Delivery and your order will be despatched as soon as ALL the items are in stock. In case an item is not currently in stock we will hold the order for 5 working days, after which we will despatch everything we have."

That coupled with their taking a paypal payment would probably be enough to prove a contract had been made.

Having said that I am unlikely to bother in the circumstances. they have refunded the paypal payment. Just not really worth the hassle imo, especially when i was not really looking to buy these wheels, just bought them on impulse because i thought was a good price.

Mods- Perhaps another thread should be created rather than cluttering this one with off topic conversation about ordering issues and CRC?

stecleary wrote: »

They have themselves well covered

http://www.wiggle.co.uk/h/option/terms_conditions#termsofservice

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Wiggle retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.

They can write whatever they like. If I am not mistaken the law (european for that matter) goes like this, you get into a contract once your payment has gone through and authorized. Nowadays payments go through immediately, as the stock is connected to the warehouses and they know at the same time if they can process your order or not. Giving a refund without a valid reason (put a wrong price? well tough luck) is a breach of that contract and if anyone is interested they can pursue it. I remember these from a few years back that I had a similar case (no wrong price though something else) so I am open to corrections.

a friend get a despatched mail from them.

codie wrote: »

So did anyone get back to wiggle to complain and how did you get on?

Yep

Thank you for your email.

Please accept my sincere apologies for the cancellation of your order #.... Unfortunately there has been an error with this wheelset and we are not able to despatch this to you.

A full refund will be processed back to your original payment method, our stock control team are looking into this and a more detailed explanation will be sent shortly.

I can only apologise again for any inconvenience caused on this occasion and if you would like any assistance on finding a possible alternative, please do not hesitate to contact me and I will do my best to help.

pats22b wrote: »

i got

"
Dear Customer,

Thank you for your recent order for the Campagnolo Zonda Clincher Wheelset.

Due to a listing error you purchased this product at an incorrect price, therefore we have had to cancel your order. We can only deeply apologise that we have let you down on this occasion and fully appreciate any disappointment this may cause.

We removed the product from sale as soon as we noticed the error and fully reimbursed all effected customers at the earliest opportunity.

The Wheelset has now been added back on site and is available to purchase at the correct price. Our team of product specialists are on hand to assist if you’d like help finding an alternative Wheelset.

Again, we offer our sincere apologies for the inconvenience that has been caused.

Kind regards,
Wiggle Customer Services

"

Checked my mail got the same 5 mins ago

AstraMonti wrote: »

They can write whatever they like. If I am not mistaken the law (european for that matter) goes like this, you get into a contract once your payment has gone through and authorized. Nowadays payments go through immediately, as the stock is connected to the warehouses and they know at the same time if they can process your order or not. Giving a refund without a valid reason (put a wrong price? well tough luck) is a breach of that contract and if anyone is interested they can pursue it. I remember these from a few years back that I had a similar case (no wrong price though something else) so I am open to corrections.

Well there are two scenarios here:

1. a contract was formed which permitted them to charge your credit card/paypal etc.

or

2. There was no contract and they have unlawfully taken your money, albeit that they voluntarily gave it back subsequently.

I think it is pretty clear that it is the former.

The hassle of establishing that they have breached a contract is probably not worth the benefit though. Not to me anyway.

pats22b wrote: »

i got

"
Dear Customer,

Thank you for your recent order for the Campagnolo Zonda Clincher Wheelset.

Due to a listing error you purchased this product at an incorrect price, therefore we have had to cancel your order. We can only deeply apologise that we have let you down on this occasion and fully appreciate any disappointment this may cause.

We removed the product from sale as soon as we noticed the error and fully reimbursed all effected customers at the earliest opportunity.

The Wheelset has now been added back on site and is available to purchase at the correct price. Our team of product specialists are on hand to assist if you’d like help finding an alternative Wheelset.

Again, we offer our sincere apologies for the inconvenience that has been caused.

Kind regards,
Wiggle Customer Services

"

I just got that email too.

They have acknowledged that the purchase completed. Rather hurts their case if they are resisting going through with it.

Guys.... why is everyone trying to 'catch them out' on this mistake. We all make mistakes sometime... but this 'I've got rights' is pushing it.

A mistake was made.....why should anyone expect that another party should incur a loss cos you have caught them out!. Would u like it to happen to you in your role at work??? In your professional capacity....??

I blame reality TV for sending the public into 'I'll go to the press with this' attitude.....

I am no expert on law....but would be very surprised if this went to a Small Claims Court that the judge would say to Wiggle hand over the wheels and suffer the loss.

codie wrote: »

So if you purchased a new bike for €2k off say halfords you pay and come back to collect etc , halfords say I made a mistake its €3k sorry you just say ok thats fine and walk out ?

With online orders you havn't paid, there's a difference.